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Best Western Hospitality House


Best Western Hospitality House
Hotel class 3 of 5
145 East 49th Street, New York City, NY 10017
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Traveler Reviews

93% Recommend
4.5 of 5 stars 159 reviews
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By trip type
All (159)
Solo travel (0)
[ Date ] [ Rating ]
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5 of 5 stars
TexasAggieFan 1 contribution
TexasAggieFan
Jul 9, 2009 | Trip type: Family

You can't beat this really great location...walk around the corner to McDonalds (3rd Ave), bakeries, Duane Read pharmacy (like CVS & Walgreens), fresh fruit stands, souvenirs, pizza shops, restaurants, it's all right there. We ordered the NFT guide from Amazon.com along with a laminated map and we got around very well on the subway and walked to many areas easily.... more

Management response from
Robert Gaeta, General Manager

Thank you for your kind consideration in this review. We strive to provide lasting memories and positive experiences. We are taking a look at all the shower heads in the rooms to see if there is some way we can improve the pressure as you suggest. We look forward to seeing you next year! Rob Gaeta Best Western Hospitality House

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5 of 5 stars
MilliesMom38 1 contribution
Ontario Canada
Jul 1, 2009 | Trip type: Friends getaway

I have lived in apartments smaller than my room (more like a suite) here. Nice and clean. Although I stayed only two nights, it would be perfect for anyone needing a long-term stay with home-away-from-home facilities, microwave, fridge, the works. Large table to dine or work at. Comfortable bed and sofabed too. Excellent continental breakfast and computers with internet access... more

Management response from
Robert Gaeta, Manager

Our engineer is a new addition to our team and his proven himself to be a terrific person. This is yet another example of that. I am so glad he went above and beyond and saved your trip! I will make sure he gets the recognition and attention he deserves for being so terrific. We would really be delighted to...

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5 of 5 stars
ikmon2000 1 contribution
Bay Area, CA.
Jun 26, 2009 | Trip type: Family

We just got back and this hotel was unbelieveable!! The one bedroom was huge with a full kitchen, dining room with space for 6, full living room and a bedroom with a full closet and king bed. There were 2 hall closets as well. The bathroom was very large also. The staff was great. At around 10 pm my 2... more

Management response from
Robert Gaeta, Manager

Thank you for this nice review. We try and treat our guests like our own family. A bowl of cereal for one of our kids at night, sure no problem!! Who could say no? We hope to see you again soon! And Bring the Kids (lol) Best Wishes! Rob Gaeta General Manager BW Hospitality House

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5 of 5 stars
thequeencole 1 contribution
Norcross, GA
Jun 23, 2009 | Trip type: Family

Best Western would not be my hotel of choice until I stayed here! Customer Service was great even before I checked in, I called the hotel several times with random questions and all were graciously answered. It was very roomy and had many great features, a ftocked full size kitchen at least 3 ppl could be in at the same... more

Management response from
Robert Gaeta, General Manager

Thank you for this wonderful review. Our staff strives to provide world class service and reviews like yours makes it all worth while. We hope to see you soon!! At your Service... Robert Gaeta General Manager

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5 of 5 stars
Travel313 1 contribution
Arlington, MA
May 15, 2009 | Trip type: Family
1/1 found this review helpful

We stayed here for 2 nights and had a wonderful experience. First of all, the place was huge - a full-sized kitchen, living/dining area, and 2 bedrooms (which was perfect since we were traveling with a 1-year-old). Everything was very clean and the service was friendly and helpful. It's also nice having breakfast included. The location can't be beat -... more

Management response from
Robert Gaeta, General Manager

It is our pleasure to have served you! We look forward to your next visit. Thank you for this review. We strive to create lifelong memories and positive experiences for our guests. Always at your service, Robert Gaeta General Manager

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5 of 5 stars
CeCeSanFrancisco_Ca 3 contributions
san francisco, ca
May 14, 2009

My family stayed at the Best Western Hospitality House in June of 2007 and had a perfect stay. Last year we visited NYC, but selected another hotel, just to try something different. For our trip next month we have decided to return to Hospitality House because of the great location, the continental breakfast (a real $ and time saver), the... more

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4 of 5 stars
jean1954 4 contributions
birmingham, Alabama
Apr 23, 2009 | Trip type: Family
1/1 found this review helpful

We stayed here with our 14 year old son over Spring Break. We had booked a one bedroom and were upgraded to a two bedroom. Was like having our own New York apartment. The staff was wonder ful abour recommendations of places to eat. Very centrally located. Love this place and will always stay here when in New York more

Management response from
Robert Gaeta, General Manager

It is our pleasure to have served you! We look forward to your next visit. Thank you for this review. We strive to create lifelong memories and positive experiences for our guests. Always at your service, Robert Gaeta General Manager

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4 of 5 stars
countyfolk 3 contributions
Picton
Apr 19, 2009 | Trip type: Family

This was our family's second stay. The 2 bedroom suite is ideal for families. The rooms are very clean and the hotel has been redecorated since our last stay. The value is great for midtown. Remember to bring earplugs if you are not used to sirens and honking horns and you will have a restful sleep. Breakfast choices are toast,... more

Management response from
Robert Gaeta, General Manager

It is our pleasure to have served you! We look forward to your next visit. Thank you for this review. We strive to create memories and positive experiences for our guests. Always at your service, Robert Gaeta General Manager

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4 of 5 stars
dpw369 7 contributions
Coventry
Mar 26, 2009 | Trip type: Family

I stayed here for 4 nights in May 2007. This hotel is obiously a block of converted apartments rather than a purpose built hotel, but thats what makes it great. The rooms are massive and more like suites as they have a kitchen, lounge, bathroom and en-suite. They are tastefully decorated with everything you need for a comfortable stay. I... more

Management response from
Robert Gaeta, General Manager

It is our pleasure to have served you! We look forward to your next visit. Thank you for this review. We strive to create memories and positive experiences for our guests. Service from the heart. Always at your service, Robert Gaeta General Manager

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5 of 5 stars
huish 27 contributions
Wiltshire
Feb 9, 2009 | Trip type: Family

If I rated this place on the strength of the first 30 minutes I think it'd be a 2 but place and staff came good for a well deserved 5. We were expected on arrival but - and it turned out to be the reception guy's first day - some how the computer had locked us out because our room... more

Management response from
Robert Gaeta, GM

We appreciate your feedback as we strive to lead our industry in service and to thoroughly create positive experiences and memories for our guests. It was our pleasure to have served you and we hope to see you again soon. At your service Robert Gaeta General Manager

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