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BEST WESTERN PLUS Hospitality House

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145 East 49th Street, New York City, NY 10017
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1 room 1 guest
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BEST WESTERN PLUS Hospitality House
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891 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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Falkirk, Scotland
Level Contributor
114 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We usually opt for 4/5* hotels, but on this visit to New York, we thought it would be fun to have some outside space (we were there for a week). On paper, the BW Hospitality House offered everything we were looking for. The booking experience was easy on the Best Western website. I also contacted the hotel ahead of arrival... More 

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your review and stay with us. We are happy you enjoyed your stay with us and would return. We are looking into the items mentioned. Thank you for giving us the opportunity to improve by voicing those "niggling" issues for your next visit and other guests. Just to go over those items for other readers and yourself,... More 

Penn Yan, United States
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

Front desk attendant was rude and unwelcoming. I have never been treated so unkindly at any other Best Western before. You would think that the Best Western Plus HOSPITALITY House, would be known for their hospitality. Although the rooms were clean and comfortable, I will not return to a hotel where I was treated the way I was.

Review collected in partnership with Best Western

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for the feedback and stay. I am very sorry that you felt unwelcomed. We strive for our guests to feel comfortable and welcome here at all times. I am glad you found the hotel clean and comfortable though. Perhaps the fact that your reservation was only booked for two people and six people accompanied you led to some... More 

Anaheim, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We are a family of 7 and normally we have to book two rooms to accommodate all of us...expensive in New York City! The two -bedroom(two bathrooms) suite was the perfect solution to that dilemma! Having breakfast included was a helpful perk as well. Location was ideal with easy access to the subway but walking is what we found to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay with us and for taking the time to share your experience with us here. It was our pleasure and honor to have served you and we would love to welcome you back one day soon. Thank you for your kind consideration of our hotel and brand. Warmest Regards, Robert More 

Washington DC, District of Columbia
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a nice time in this hotel. It was in an okay neighborhood and it's not far from the metro station.They had a breakfast buffet and they had nice service. The rooms were clean and they were remodeled. My family had a nice experience in this hotel.

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay with us and we are glad to hear you enjoyed your time with us. We are grateful for your post here and we hope to serve you again one day in the future. Thank you again. Warmest Regards, Robert More 

london
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was great, super friendly staff greeted us on arrival, we were thrilled with our room and our grocery order had been put away so we had a nice bottle of chilled wine waiting, The kitchen is handy but we didnt use it too much, the breakfast is amazing and FREE !! The bedrooms are noisy but that NYC for... More 

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your patronage and for writing about your stay. Since you came in September 2014 , we have installed double windows in all our bedrooms. Our team was very happy to read that you enjoyed your =stay with us. We hope to see you again someday soon. Warmest Regards, Robert More 

Berkshire, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Worked well for our family. Had 2 bed apartment, lots of space, clean, ideal. Only downside rooms at front are noisy at night. Breakfast good, but due to jet lag struggled at first to be there by 10am, later would have made it more of a holiday. Great location and advice for tours and restaurants.

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay and for sharing your recent good experience with us. Your business is very important to us and we are grateful for your feedback. You are helping us deliver a superior experience for you and other guests in the future. We recently installed double windows in all our bedrooms to reduce street noise but this being... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I booked the ADA room online and was overjoyed to find an accessible room with a fantastic bathroom. Yes the room is on the ground floor with no view, but who stays in their room while on holiday! The included breakfast was amazing and the Manager Sam and breakfast staff were so friendly and helpful. Will definitely be back!

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay and for sharing your recent good experience with us. Your business is very important to us and we are grateful for your feedback. You are helping us deliver a superior experience for you and other guests in the future. Thank you for writing about Sam , I will recognize his service to you. If I... More 

Paris, France
1 review
4 of 5 stars Reviewed 2 weeks ago

We spent very good days in this hotel which is well located in NYC. We will keep in mind the kidness of the manager Sam who gave us good advices and ideas on things to do there and also the kidness of the employees for the breakfast espacially Abdul with who we talked every morning. We hope we could go... More 

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay and for sharing your recent good experience with us. Your business is very important to us and we are grateful for your feedback. You are helping us deliver a superior experience for you and other guests in the future. Thank you for writing about Sam and Abdul , I will recognize their service to you.... More 

Uden, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here 2 weeks ago, in one of the 2 bedroom appartments (9th floor) with our 7 and 9 year old girls. It was at the end of our USA tour. Yes, NYC is expensive, yes, there is noise all around, but what a great appartement this was. Plenty of room to cool off after walking around this amazing... More 

Was this review helpful? Yes 2
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay and for sharing this positive review regarding your recent experience with us. Your business is very important to us and we are grateful for your feedback. You are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to... More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We really loved our 2 bedroom suite. Loved the fact that the kitchen and fridge were stocked with a few essential items like coffee/tea and had nice kitchenware. We had some relatives visit for a pizza party and we used the kitchenware and dishwasher. Loved the overall layout of the suite for lounging and relaxing after a busy day of... More 

Was this review helpful? Yes 1
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your visit with us and for posting this nice review here regarding your recent experience at our hotel. Thank you again for taking the time to write this about our hotel and the suggestions for other people visiting. We appreciate your patronage of our hotel and brand. We hope to welcome you back to NYC one day... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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