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BEST WESTERN PLUS Hospitality House

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145 East 49th Street, New York City, NY 10017
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BEST WESTERN PLUS Hospitality House
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BEST WESTERN PLUS Hospitality House
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864 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Penicuik, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Great sized appartment for our family of four, amazing location, and breakfast was always an added bonus, with the the golden touch and help from Mayran and Trudy, thank you ladies, flowers lovingly displayed, Tom "the Boss" quick to help with maintenance snags and reception staff always very pleasant, can't praise the hotel enough to help our special week in... More 

Was this review helpful? Yes
Christchurch, New Zealand
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

My friend and I stayed here for 2 weeks. Arriving at 2.00 am after 30 hours or so of air flights, we were met with a friendly welcome, swift registration and - best of all - a clean and very comfortable bed! This older apartment-hotel is superbly placed Midtown but away from the very noisy tourist areas - easy walking... More 

Was this review helpful? Yes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in a 2-br suite with one king, one queen, plus kitchen and living area. We were very comfortable, and the street was quiet for NYC. We were very close to the Metro station, and we found a favorite bagel place nearby, Ess-a-Bagel. The staff was friendly & helpful. Thanks, Mr. Dana!

Was this review helpful? Yes
Chamberlain, South Dakota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My friend had stayed here last year with her sisters and Mother, so she suggested it for herself and me and two other women making the trip. It was perfect. Walking distance to everywhere was fine, breakfast was fine, rooms were awesome. I loved the Hotel, and I loved New York! I will be back.

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Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

A great base to stay in New York with everything within walking distance.Great apartments with plenty of room for my family of 5.separate double bedrooms bathroom kitchen and dinning room enabled us to order Chinese in a box just like of the TV ha ha!Kids loved it.Will defiantly go back and very helpful staff.

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

We are all happy to hear that you enjoyed your stay. Thank you for posting your experience here. We hope we have the opportunity to serve you again one day. Thank you for your patronage. Warmest Regards, Robert More 

Madison, Wisconsin
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of those hotels that you can't wait to write about. What a unique and charming accommodation for a family of 5! As many of the previous reviewers have noted, this place is like having your own large apartment in the middle of NYC. When we would arrive back at the hotel in the evening, it felt like... More 

Was this review helpful? Yes 1
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for sharing your experience with us and for your stay. We are so happy you enjoyed your time here. It is our pleasure to have served you. Our gratitude for mentioning our service staff and our accommodation. . I will be sure to share this with the team and recognize their efforts. We hope to you can come... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great value & location. Nice spread for free breakfast 7-10am with indoor & outdoor seating. Front desk very helpful & nice. Having a small kitchen very convenient for travel with children. Can rent baby cot for $25/day. Pull out sofa bed in living room okay for kids but not that comfortable. Window unit ACs in living room and bedroom strong... More 

Was this review helpful? Yes 1
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay with us and for sharing your good experience here. We appreciate your feedback. It is extremely important for us to be fully engaged with our guest experience before during and after their stays with us. We are so happy to hear that the staff was service oriented and that you had a pleasurable time. We... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was great in every aspect. You can tell that service is number one in their book! Each and every interaction with the employees was five-star! I would like to point out one extremely special employee named Sam. Sam gave us a lot of great advice on how to make the most out of my brief visit in NYC.... More 

Was this review helpful? Yes 2
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you so much for being our guest. This is a splendid review to read. Thank you for taking the time to post it here. We were delighted and honored to hear your compliments. I will be sure to recognize our staff that made you feel at home and was glad to hear you were comfortable in our suites after... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am a frequent business traveler to NYC and this was a my first stay at the Best Western Plus Hospitality House. What a hidden jewel in a city full of hotels! Where do I begin?! First, I must extend a heartfelt thank you to Eddy (Asst General Manager) for his genuine concern, above and beyond effort, and his grace.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Dear Diana Thank you so mush for your stay and beautiful review including the compliments for our staff and management. I will be sure to recognize Eddy Trudy, Tom and Dave their efforts and thank them for their service to you. We are honored to have served you and delighted that you enjoyed your time with us. It is a... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

If you're looking for a good location, this is the perfect place. However, this place is not well maintained and it's not a good balance between price and quality. The bathrooms and sofa beds really need to be updated. Think twice before staying here.

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

First and foremost I apologize for not exceeding your expectations. We do pride ourselves on being ahead of the curve and being responsive to our guests. We take your feedback to heart and are taking steps to remedy your concerns for yourself and other guests in the future. We have recently completely renovated over half of our bathrooms and we... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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