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BEST WESTERN PLUS Hospitality House

3.0 of 5 145 East 49th Street, New York City, NY 10017
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Certificate of Excellence 2014
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BEST WESTERN PLUS Hospitality House
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BEST WESTERN PLUS Hospitality House
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756 reviews from our community

Traveler rating
    444
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle upon Tyne, United Kingdom
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was concerned when I read reviews of New York Hotels that the rooms always seemed to be very small & cramped. Don't worry about this hotel. Wooden floors in a large lounge, and an equally large bedroom. It was very cold when we arrived, but this was immediately sorted out, and the heat was incredible. The reception area is... More

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Munich, Germany
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was located in a very accessible part of town - close to many areas you want to see. I was upgraded to a 2-bedroom suite - much more than needed for 1 person - but I appreciated the upgrade. The rooms were a bit tired but very comfortable (once the heat made it to my floor). The staff... More

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Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a good wee hotel, perfectly placed, near Grand Central and St.Patricks cathedral. Lovely friendly staff. Good size apartment, 5 of us sharing 2 bedrooms and a pull down sofa in living room, kitchen and bathroom. If they ever do a refurb a second toilet would be good. Breakfast was included and you could eat downstairs from the buffet... More

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Bristol, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were 4 adults & needed 2 rooms preferably near some of the Manhattan sights. The Best Western apartments met this need without being as expensive as 2 rooms in a conventional Hotel. The building is a bit old but the rooms were large, consisting of 2 bedrooms with large comfortable beds, a large lounge, a bathroom (with a real... More

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New Jersey
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One of the most amazing boutique-style hotels I have stayed in. First off David at the front desk is a total pleasure to deal with, and a total delight to converse with. Bright, positive, communicative, helpful, personable., goes the extra mile. ...a total treasure to the Best Western team. And the rooms.... Mine was a spacious 1100 square foot, 2... More

Was this review helpful? Yes 1
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay with us and for taking the time to post this beautiful review. We were glad to hear David provided you with excellent service during your stay. We have thanked him and have recognized his efforts. We were also happy to read that you liked our apartments and location. We will be installing double windows in... More

East Grinstead, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed in the Best Western Plus. Clean, pleasant staff and good location. Near subway station. Rooms come with kitchen, lounge that doubles as second bedroom ,bathroom and main bedroom. Ideal base for seeing the sites

Review collected in partnership with Best Western

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Middlewich, Cheshire
Contributor
18 reviews 18 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for the first 2 weeks of September in apartment 3A. This apartment faces the street on the 3rd floor and has 2 bedrooms, a living room , a bathroom and a kitchen. There were 3 of us, including one who uses a wheelchair to get around, but can walk when necessary. The location is great, with plenty of... More

Was this review helpful? Yes 2
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your stay with us and for your feedback. We are glad you enjoyed your time here, overall. We will endeavor to use your feedback to improve for the future. We have installed double windows in all of our one bedroom apartments and will be installing double sound windows in the two bedrooms early in 2015. We do... More

Miami, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have return to this hotel each time it is available. It is "our apartment" for a few days in Manhattan, NY. It's clean, super safe,the staff is excellent. We can share staying together with our family and they having their own room. Also having a kitchen is a plus.

Review collected in partnership with Best Western

Was this review helpful? Yes
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your patronage of our hotel and brand. We appreciate your taking the time to write this positive review of our hotel and service to you. We look forward to being your apartment in NYC in the future. Thank you again for your kind consideration. Warmest Regards, Robert Gaeta More

LA, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great rooms, beds, pillows and the rooms' general size and lighting. Fantastic location in midtown. But it's a noisy location and the rooms' windows are not double-paned. Much noise and some draft comes through (but the latter is a minor issue; the rooms are comfortable in terms of temperature). Staff to a person, very friendly. We had a slight problem... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

First and foremost, thank you for your business and your feedback. We pride ourselves on being “ahead of the curve” on levels of customer service, satisfaction and exceeding your expectations. We are glad that overall you liked our hotel. We do understand that urban sounds can be of concern. We already have double windows in our one bedroom apartments and... More

Los Angeles, California
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This 30+ unit hotel is priced at the low end of the City market, but unless you are a family with several young children it is not a deal. The location is fine, but the buildings adjacent (right side and behind) are being torn down so there is noise and scaffolding and debris. The apartment had a bedroom, large living/dining... More

Was this review helpful? Yes 1
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review

Thank you for your recent stay at our property and for taking the time to offer feedback here. . On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better... More

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Hotel Summarization (Beta)

What travelers say

  • Times Square(7)
  • Very clean(6)
  • Bedroom apartment(5)
  • Living room(4)
  • Street noise(4)
  • Great location(3)
  • Rockefeller Centre(3)
  • Friendly and helpful(3)

Additional Information about BEST WESTERN PLUS Hospitality House

Address: 145 East 49th Street, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — BEST WESTERN PLUS Hospitality House 3*
Number of rooms: 34
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Also Known As:
Best Western Plus Hospitality House Hotel New York City
Best Western Hospitality Hotel
Best Western New York City
New York City Best Western
Best Western Hospitality House New York

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