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New York Presbyterian Guest Facility

1320 York Avenue, between East 70th and East 71st, New York City, NY 10021
New York Presbyterian Guest Facility
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63 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Smithtown, New York
5 of 5 stars Reviewed 1 week ago

I stayed there with my daughter when my husband had surgery at MSKCC. The staff was polite and helpful. The room was very clean. The kitchen was spotless.It is a very affordable option when people are undergoing a stressful event in their lives. On a lighter note, would love to know the brand of shower and hair products they use.... More 

Was this review helpful? Yes 1
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so much for the great rating. First and foremost thank you for mentioning our staff. Aside from our great proximity to area hospitals, our team works tirelessly on connecting and supporting with guests who are going through some challenging times. The Helmsley Medical Tower deals exclusively with patients and families who are visiting hospitals. As for the in... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

The Helmsley Medical Tower (NYPH Guest Facility) is across the street from NYPH Starr Pavilion on 70th St. The York Avenue location is in a neighborhood that has many restaurants and shops, all within easy walking distance. We needed to stay close to the hospital following my kidney transplant. We reserved a one-bedroom suite, and stayed for three weeks. Daily... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so very much for the great review. I will be certain to pass along to the staff. Having a spacious area to relax and cook meals often helps reduce the stress during some challenging times. In the event a need arises for you or your family we are here for you. Marie Kupfer Yours In Hospitality More 

New Jersey
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Unfortunately, surgery and a week long hospitalization at New York Presbyterian Weill Cornell Medical Center necessitated our staying in the Helmsley Medical Towers. The hotel is conveniently located within several blocks of major hospitals, including the aforementioned, the Hospital for Special Surgery and Memorial Sloan Kettering. Nearby restaurants abound. Although the hotel is a bit pricey, it is cheap by... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Just a brief note of thanks for your kind words about the property and our staff. Aside from the close proximity to area hospitals we work exclusively with patients and their families so we are well versed in supporting guests during challenging times. Though I hope not to see you under difficult circumstances, if a need arises we are here... More 

Savannah, Georgia
5 of 5 stars Reviewed 2 weeks ago

My husband had total knee replacement at HSS we live in Savannah and we had to stay in NY for 2 weeks following surgery It is a perfect place to stay ,everyone at the hotel was so nice We had a full kitchen and there was a laundry room in the hotel Everyone was so nice ,the housekeeping and the... More 

Was this review helpful? Yes
64mariek, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so much for your kind words and five star review. Our team works tirelessly at providing a welcoming, comfortable, supportive environment for those patients and family members visiting area hospitals. We wish you a speedy recovery and know we are always here for you. Yours in Hospitality Marie Kupfer Manager More 

Rockaway, New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When a loved one is in the hospital you want someplace near. This is NOT a fancy NYC hotel. This is for sleeping between hospital visits. It fits the bill. Bring you breakfast things and uses their kitchen. The prices are low and there is no tax added. Discounted perking is under the building.

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Just a brief note of thanks for taking a moment to pen a review of our facility. Aside from the convenient location, many of our guests also appreciate the full kitchens in every room and the discounted parking in the lower level of our facility. If your travels bring you back to this area, please feel free to contact me... More 

Benson, Vermont
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Terrible experience at this facility. The front desk staff were useless and rude. We arrived 2 hours before check in and let the woman at the counter know we had a reservation. She told us we had to wait awhile because the room wasn't ready. When we went back, a different woman at the front desk told us it was... More 

Was this review helpful? Yes 2
64mariek, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you for taking the time to write a review. And my apologies your experience was not indicative of a typical stay at the Helmsley Medical Tower. Regrettably, when a computer system goes down, it takes a bit of time to revert to a manual system. We will continue to rework this system to always be able to create a... More 

Staten Island, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband needed major heart surgery and I stayed at Guest facility for 2 nights. You just had to walk through hospital and cross the street to guest facility. I stayed in a studio apartment, which had a small kitchen and 2 large beds. Apartment was very clean. I would highly recommend staying here. Prices were less than any hotels... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so much for the five star review and I hope this note finds you and your family well. I appreciate you recognizing the cleanliness of our facility. Please feel free to contact my office directly if your travels bring you back to one of the area hospitals. We have been and will continue to be here for you... More 

West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2015

the staff is excellent and the service is excellent, they share their knowledge of the local area, and provide support to the single traveler the manager of the gest tower was a high energy individual, very supportive and assisted any way she could to ensure a great stay!!

Was this review helpful? Yes 1
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

You are most gracious. Thank you so much for staying with us. Let me know when your travels bring you back this way so we can offer further assistance. Hospitably Yours Marie J Kupfer Manager More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 21, 2015

This hotel is very nice, clean, but not very fancy. The staff is wonderful however, considering how tough it is for some of the people staying there. We stayed in a one bedroom studio, the beds comfortable, and the space great for a NY city room. Good restaurants easily within walking distance. Easy access to Sloan, Cornell, Lenox Hill. It... More 

Was this review helpful? Yes 2
nj
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 7, 2015

good place to stay while loved one is undergoing surgery at any of the nearby hospitals(cornell, sloan, lenox hill, etc.) Very understanding and accomodating as regards bookings, time frames, etc. No real hotel facilities as the building is dedicated mainly for residents/drs/staff at cornell med, ny presby... they have 4 floors for patients/families. Great location. Parking was a bit crazy... More 

Was this review helpful? Yes 3
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