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New York Presbyterian Guest Facility

1320 York Avenue, between East 70th and East 71st, New York City, NY 10021
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72 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Peru, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice place to stay when you are in town for an appointment or hospital stay. It is basically connected to HSS. So the morning of my surgery all we had to do was walk out, and turn down the block to get to the hospital. It was a nice room with a kitchenette. So I stocked my husband up... More 

Was this review helpful? Yes
Vancouver, Canada
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 1 week ago

Came back here to stay for medical reasons and found my experience to be worst than the first time. housekeeping varies everyday depending on who you get (some are sloppy and don't empty your trash or change your sheets, whereas some are great), and you need to tell them you want newspaper delivered (although the first guy told me there... More 

Was this review helpful? Yes
Coopersburg, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

I would have preferred being in NYC under more pleasant circumstances but the hotel made for a perfect place for my wife and daughters to stay close following my surgery at NY Presbyterian Hospital. They all said the staff were wonderful. From the front desk to the staff fixing up the rooms each day, everyone had a smile...which made for... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so very much for your wonderful review. I appreciate you recognizing the location, staff and cleanliness of the property. If and when your travels bring you back this way, know we are here for you. Regards Marie Kupfer Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've been coming to this Guest Facility for 10 years which is a 501c and N0T a hotel. Many of us are critically ill and they are overbooking this place like a hotel because the manager Marie K and Ed Cleveland only care about making money and have forgotten about us. I would have left this place years ago except... More 

Was this review helpful? Yes 2
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so much for your review and commenting on how well Jonathan has taken care of you over the past ten years. I will be certain to share all comments with our staff so we can continue to do what we do best and improve in areas of opportunity. My apologies, I have upset you in any way and... More 

Catskill, New York
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here while our daughter underwent surgery at the Weill Cornell Medical Center, NY Presbyterian last week. We had a studio for two nights. The rate was $263. per night, which is extremely reasonable for New York City. Our room was impeccably clean with a comfortable bed, a fully equipped kitchen, including dishwasher, a flat screen... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so much for all your kind words and for naming us a Hidden Gem. Aside from the obvious clean room and great service, the staff works hard at supporting our guests during some rather difficult times. In the event you need to return to the area, please know we are here for you. Yours In Hospitality, Marie Kupfer... More 

San Mateo CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel once or twice a month on business. The lobby is nothing to speak of, but the rooms, which is what matters most, are fabulous. They are very spacious, have a full kitchen, and are immaculate. What makes my visits extra special though is the warm welcome and consideration of the front desk staff. Jonathan has... More 

Was this review helpful? Yes 1
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

How very nice of you to take the time to write a note about our facility and the front desks ability to make you feel so very welcome. It was also great to hear the story about how Jonathan tracked down the cuff links for you. We have always worked very hard on extending genuine hospitality every step of the... More 

New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband is a patient at Sloan Kettering which is a block away. This hotel is for patients and family of surrounding hospitals. The junior room we had was like a little apartment. Staff very friendly and knew answers. We got there early before 3:00 checkin and they made room ready for us as my husband was not well. Told... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

So glad to hear you enjoyed your time at our fine facility and our staff was able to accommodate your every request. We train tirelessly to insure every detail is addressed while you are with us at the Helmsley Medical Tower. Until our paths cross again....be well. Marie More 

Vero Beach, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Very comfortable, very clean and spacious rooms, and well managed. I have stayed there twice in the last two months in conjunction with foot surgery at Hospital for Special Surgery which is just around the block and will be booking again in the autumn for my next medical appointment. I would like to single out the Manager, Marie Kupfer, who... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thanks for the great review. Feel free to sit by our front entrance any time. We started serving ice cream and refreshments during the incredibly humid days. Until our paths cross again ...be well. Marie Kupfer Manager More 

Smithtown, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2015

I stayed there with my daughter when my husband had surgery at MSKCC. The staff was polite and helpful. The room was very clean. The kitchen was spotless.It is a very affordable option when people are undergoing a stressful event in their lives. On a lighter note, would love to know the brand of shower and hair products they use.... More 

Was this review helpful? Yes 1
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so much for the great rating. First and foremost thank you for mentioning our staff. Aside from our great proximity to area hospitals, our team works tirelessly on connecting and supporting with guests who are going through some challenging times. The Helmsley Medical Tower deals exclusively with patients and families who are visiting hospitals. As for the in... More 

2 reviews
5 of 5 stars Reviewed July 23, 2015

The Helmsley Medical Tower (NYPH Guest Facility) is across the street from NYPH Starr Pavilion on 70th St. The York Avenue location is in a neighborhood that has many restaurants and shops, all within easy walking distance. We needed to stay close to the hospital following my kidney transplant. We reserved a one-bedroom suite, and stayed for three weeks. Daily... More 

Was this review helpful? Yes
Marie K, Manager at New York Presbyterian Guest Facility, responded to this review

Thank you so very much for the great review. I will be certain to pass along to the staff. Having a spacious area to relax and cook meals often helps reduce the stress during some challenging times. In the event a need arises for you or your family we are here for you. Marie Kupfer Yours In Hospitality More 

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