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All 452 New York City hotels

The Plaza Hotel

5.0 of 5 Hotel   |   Fifth Avenue at Central Park South, New York City, NY 10019 (Manhattan)
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Ranked #140 of 452 hotels in New York City
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
hellyhans3n Barrie, Canada
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946 people have reviewed this hotel

Traveler rating
    563
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270
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
Somerville, Massachusetts
1 review
1 of 5 stars Reviewed 2 days ago NEW

This was a terrible stay, rude front desk service, put us in a room that had clearly been smoked in and not cleaned, rude housekeeping staff who told us to "get out," got into our room at 5 PM because it wasn't ready when we got there at 3 PM even though check-in is at 2 PM, don't ever use... More

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Barrie, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

Stayed two nights in a suite. Room is very nice and most of the staff are very helpful and nice. Location is great next to Central Park, 5th Ave etc. However, the hotel is highly over rated compared to what you pay. They need to pick it up a bit. The door "man" was on his cell phone rather than... More

Was this review helpful? Yes 1
Tulsa OK
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

On a recent trip to New York City as a celebration of my daughter's 40th birthday, I booked a room at the Plaza. The room we were given was in one of the tower turrets so the bedroom part of the room was actually a round room so a round bed. Quite a unique room. Everything was gorgeous and so... More

Was this review helpful? Yes 2
Dubai, United Arab Emirates
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed for 11 days in one of the suites. I remember how happy I was after the previous stay. This time really disappointed me. The quality of the service is definitely going down. First, no proper breakfast. The hotel must warn about such things! The lobby breakfast was overpriced. And not even that, there were not enough tables, the... More

Was this review helpful? Yes 4
Top Contributor
68 reviews 68 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Rooms are very nice, Victorian style I believe. Room windows are floor to ceiling. Elegant, however our view was away from central park. I think the majority of rooms on the park side are residences. However, it is still a very nice hotel from staff, service, room furnishings, windows, restaurants, and location to carriage rides, and museum within walking distance.... More

Was this review helpful? Yes 1
Arlington Heights
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Clueless staff/poorly run hotel lobby furniture is dirty / area rugs have seen better days breakfast menu is over priced/$20.00 for 2 glasses of orange juice/$11.00 for coffee/$9.00 for tea Concierge was excellent/butler was prompt suite was lovely/very clean

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 3
London
Contributor
14 reviews 14 reviews
5 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Plaza for 2 nights in one of the Edwardian Suites. I was a bit concerned that as a family of 4 a suite rather than 2 rooms would be a bit cramped. This was not the case as the living room was big enough to accommodate a double sofa bed and a fold away single bed.... More

Was this review helpful? Yes 2
Auckland, Auckland, New Zealand
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Ample-sized, well appointed room made our stay very comfortable. Great location, impeccable service and classy ambiance complete the picture. Definitely one of the best hotels we have stayed in. USB charging ports in the room would have helped though. :-)

Was this review helpful? Yes 1
PlazaHotelManagement, General Manager at The Plaza Hotel, responded to this review

Dear Rex Y, Thank you for taking the time to post your review. We are thrilled to hear that you enjoyed your stay at The Plaza, and greatly appreciate the feedback! We hope to welcome you back on your next visit to New York. More

Wycombe, null, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful location. No question about that. Reception area was disappointing, understaffed with queues of guests waiting in line. Check in was delayed which after a long journey was not great. Couldn't check in on time. Our suite was nice, slightly faded glory but nice. Some repairs needed, eg cracked sink, been like that a while! Nice partial view of Central... More

Was this review helpful? Yes 3
PlazaHotelManagement, General Manager at The Plaza Hotel, responded to this review

Dear Local_lass20, Thank you for taking the time to share your feedback with us here on TripAdvisor. We are happy to hear that you enjoyed our location and your overall stay. We do apologize for the wait to check-in to your room, and for the lack in follow-up from our Butler Service. This is certainly not the norm, and we... More

Lincoln, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Plaza for our honeymoon in August 2013. We had the most amazing time and the hotel was wonderful. The staff were friendly, the decor and cleanliness were impeccable. We would love to come back and stay in this amazing building. What a fantastic location too!

Was this review helpful? Yes
PlazaHotelManagement, General Manager at The Plaza Hotel, responded to this review

Dear Charlottex_12, Thank you for your post and for choosing The Plaza for such a momentous occasion as your honeymoon. We hope to welcome you back for many anniversaries in the future! More

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Hotel Summarization (Beta)

What travelers say

  • Central park(31)
  • Palm Court(14)
  • Room service(7)
  • Very friendly(3)
  • Champagne bar(3)

Additional Information about The Plaza Hotel

Address: Fifth Avenue at Central Park South, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Plaza Hotel 5*
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Also Known As:
Plaza New York City
Plaza Hotel New York City

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#29 Spa Hotel in New York City #84 Romantic Hotel in New York City #91 Business Hotel in New York City #94 Luxury Hotel in New York City #172 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
The Plaza continues its heritage of defining luxury with a newly renovated 282 room hotel designed to meet the highest and most demanding of standards. Discerning. Attentive. Discreet. Our luxury hotel in New York City offers its guests every indulgence and caters to every whim. Thoughtfully integrated in every room is a iPad that has been designed specifically for The Plaza guest to control room ambience, as well as to provide access to a vast array of concierge services. Guests have access to The Plaza's top of the line, ultra-luxury automobile, the BMW 7 Series, to explore New York City. Unmatched hotel services and amenities, enhanced by today's foremost technology, truly create a luxury experience nothing short of extraordinary. ... more   less 
Number of rooms
282

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Plaza Hotel and other travelers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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