I read the reviews and was concerned. Instead the check in area was small but just fine- there were maybe 15 people in the area and we still got right to the front desk and checked in quickly. The front desk staff was professional, courteous, and genuinely wanted to assist with any travel/tourism needs (same at check out). The room... more

We stayed here for two nights the commencement of a three week tour. We were very happy with the location and with the hotel as a whole. We enjoyed an evening meal here which was good. more

Stayed here for two nights at the end of a coach tour. As stated in an earlier review, this hotel does not appear to be able to handle coach tours. The lobby area is very small and can quickly gets filled up with luggage. Only having two lifts causes major problems and major delays. Our tour arrived an hour before... more

As with other reviewers I found many delays with the lifts. 25 floors and only 2 lifts doesn't make sense. Add that to a tiny and very crowded reception , and keys that didn't work on two consecutive days mean that this is a hotel to which I won't be returning. The young staff were helpful though , and being... more

We stayed here for two nights at the start of a family holiday. The room was a little small, but hey, this is Manhattan! The hotel itself and the staff were great, very helpful, very slick, good luggage handling/storage etc, and the only wifi of the holiday which accepted my own outgoing mail server. We didn't do breakfast (expensive) but... more

Allow extra time on your holiday to take into account the time you will have to wait for the lift. Everything seemed good until we got to our room and found it was a tiny double. We had booked a twin about 6 weeks previously. Thought it was a mistake so went to reception - they said that they had... more

The hotel is in a good location, close to very good bars and restaurants in Chelsea. Several subway stops within a couple of blocks. As it's new , everything is new and clean. Good HDTV, free wifi and printers available in the business centre. We didn't have to wait too much for the lifts, however they did break down one... more

Ok, so its one of the newer hotels for IHG in New York, still struggling to find its footing. However, the people that put this hotel together were obviously in a rush to make a buck. There were 2 big issues during our stay, the first being the NOISE and the second being the LIFTS. The noise issue is not... more

Was going to NYC to catch some local bands over 2 nights, so wanted to stay one night vs 3 hr trip home and back...or train to NJ and back. Found the Holiday Inn at 6th Ave had a low rate for reward nights, and positive reviews, so booked it. On arriving Thursday, it was a quick walk from Penn... more