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Comfort Inn Times Square South

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305 W 39th St, (39th St and 8th Ave), New York City, NY 10018
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Comfort Inn Times Square South
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713 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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orlando
Senior Reviewer
8 reviews 8 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel is a little old, but most of NY is.It was affordably priced and a good location. It's 3 blocks from the Port Authority Bus Station, and about a block from a subway station and about 7 blocks from Times Square. The continental Breakfast is pretty decent although the dining room is a little cramped. The staff was absolutely wonderful.

Was this review helpful? Yes
Cairns, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Had a nice stay at this hotel. All the staff from front office, kitchen staff and room cleaners were extremely friendly and helpful. This location is great walking distance to Times Square, far enough away from the noise and Walking distance to subway. We had a room with two double beds on the 12th floor. The room was small but... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Really great location, close to Times Square and the subway. The staff was very friendly. Our room was on 14th floor, comfy small size room (we were staying in smaller rooms in NYC, though) but very very clean. Window can be opened, which is certainly not the case in some hotels in NYC. On the flip side, the breakfast room... More 

Was this review helpful? Yes 1
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear Irena3, Thank you for sharing your review with us! We are very pleased to learn that you enjoyed your overall stay ! We apologize that the third party reservation site held a deposit on your card. Our hotel typically holds a deposit for the length of your stay and usually release the deposit at departure time. We continuously strive... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Just don't stay here! It is near Time Square, that is the only good thing! Otherwise the hotel is old, musty smelling. The room is old, dirty and needs tonnes of cosmetic repairs. When I stayed the hotel phone was out of service so had to use my cell to get hold of front desk.

Was this review helpful? Yes 3
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear Rub41, Thank you for taking the time to in sharing your review. We apologize that your room condition was not to your expectations and "not worth it". We will share the review details with our teams so that we may focus meeting our guest expectations on future stays. We hope that your stay experience does not tarnish your future... More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had a great time during my stay. The staff was very friendly and more importantly " personable". They took a real interest in you as a person...not as a customer/ client/ guest. My room had a great view...so I feel very lucky. My bed was probably the most comfortable bed I have ever slept in. I would definately go... More 

Was this review helpful? Yes 2
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear SMY1, We want to extend our sincerest gratitude for taking the time to share your experience and to highlight our exceptional staff. We are always aiming to please our guests and provide the best service in the industry! Thank you again for choosing The Comfort Inn Times Square and we look forward to welcoming you back again! With kind... More 

Mastic, NY
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The reviews we read of this property were fair, the price was right. We expected what the reviews stated, in general (minus the annoying cranky people who want 4 star hotels at 2 star prices in Manhattan!). Let me say that the room we had was exceptionally small BUT it was very clean, the bed was very comfortable, the room... More 

Was this review helpful? Yes
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear amberdamber, Thank you for sharing your review with us! We are excited to hear that you were pleased with your overall accommodations and that you felt the warmth and professionalism of our hospitality! We are very grateful to have received your feedback and we certainly love to have you return upon your next visit to NYC! Best regards, Susana... More 

Beijing Region, China
1 review
1 of 5 stars Reviewed 2 weeks ago

My experience at the hotel was rather lousy. The only two formal shirts that I took with me for business meetings were lost during the hotel's dry cleaning service. It inconvenienced me a lot for I had nothing proper to go with my business suit for 3 days. Yet the hotel rejected to pay me back the value of my... More 

Was this review helpful? Yes 2
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear yingtravel, We thank you for sharing your review about your recent stay experience. We apologize that the dry cleaning services misplaced your tailored shirts. It is very disheartening to learn from your comments that we failed to meet your expectations on our resolution. Our hotel policy allows us to offer a complimentary night on points as a service recovery... More 

Lynn, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed three nights as part of a friends reunion visit. The room was good as you can expect for this type of hotel, maybe better.Great location near Times square, NY port Authority , Madison Square Garden, and Broadway shows. The bathroom had a good sized glass walled shower and no bathtub, but these is the tendency of most of... More 

Was this review helpful? Yes
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear MiguelFana, Thank you for sharing your review with us! We are very pleased to learn that you enjoyed your stay and our dedicated and professional staff! We strive to create special experiences and wonderful memories. We hope that we will have the pleasure of welcoming you once again! Thank you again for your kind words we will be sure... More 

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

In June 2015, my wife and I visited NYC. We booked through Booking.com and were scheduled in at another hotel. It was overbooked by Booking.com so they re-booked us into Comfort Inn Times Square South. Upon arrival, we discovered that Booking.com also overbooked this hotel. After travelling to two hotels and at 2 AM in the morning in the chaos... More 

Was this review helpful? Yes 1
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear Cam R, We apologize that our hotel partner overbooked your reservation and experienced inconveniences on your trip into NYC. We continuously strive accommodate all our guest with anything they may need. We are certainly happy to hear that Angelo's amazing service was helpful during the frustrating time you experienced. We are always looking for new ways to be of... More 

Seattle, Washington
Contributor
14 reviews 14 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First off, if you are looking for a spacious room with great amenities, look elsewhere. This room is your basic accomodations in the middle of NYC. That being said, it was sufficient for us. All we needed was a place to sleep and shower after a long day. The hotel lobby is super small, there are only four rooms to... More 

Was this review helpful? Yes
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this review

Dear caramelfilipina, Thank you for your praise and recommendation. I am thrilled that enjoyed your NYC visit and the hotel and its services met your expectations. We hope we have another occasion to welcome you back in the future. Please do not hesitate if I can be of any assistance now or in the future. Best regards, Susana McCoon Front... More 

Hotel Review Summarization

What travelers say

  • Breakfast room(6)
  • Good value(4)
  • Great location(4)
  • Very nice(3)
  • Double beds(3)
  • Rooms are small(3)
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