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Empire Hotel

44 West 63rd Street, New York City, NY 10023
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Empire Hotel
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3,500 Reviews from our TripAdvisor Community

Traveler rating
    1,095
    1,115
    693
    356
    241
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702
1,091
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646
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (733)
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There are newer reviews for Empire Hotel
See the most recent reviews
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2012

This trip was arranged as a surprise by my wife for my 40th birthday. We were very pleased with the location, service, staff & room. Its well located away from the hustle & bustle of time square but close enough to other attractions such as the Lincoln centre & central park. Although the room was on the small side this... More 

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Island of Anglesey, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 25, 2012

Having read some of the reviews on here, I felt obliged to contribute my own review of our stay at the Empire. We arrived December 28th 2011 having traveled from the UK and we were checked in straight away despite the front desk being busy. Our room was on the 4th floor and was compact but perfect for our requirements,... More 

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 24, 2012 via mobile

We arrived at the hotel at 3:45pm and were informed that our room wasn't ready (even though the check in is after 3pm)! They took our cell and told us they would call us back when the room was available. No complementary drink was offered while we waited. We went to wait on the roof terrace (btw the pool is... More 

Was this review helpful? Yes 4
EmpireManagement, Manager at Empire Hotel, responded to this review

Dear Brian M, As the Assistant General Manager of the Empire I would like sincerely apologize for the challenges you experienced during your most recent stay with us. Please be assured I have shared your post with our Executive team to respond accordingly. If I may be of any further assistance please do not hesitate to contact me directly at... More 

Travelers are raving about these New York City hotels

Spokane, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2012

Daniel, the doorman, was phenomenal! He was incredibly helpful, friendly, and very nice. If every hotel had service like he provides, all stays would be wonderful. Thank you, Daniel, for your hard work and help!

Was this review helpful? Yes 2
Montreal, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 22, 2012

We stayed at Empire Hotel in august 2012 for a short visit to New York from Montreal. As I have been to New York 3 times before, I know that staying outside of Manhattan can be a hastle and precious time could ne waisted in transportation from and to the hotel. Moreover, staying outside of Manhattan does not allow one... More 

Was this review helpful? Yes 1
EmpireManagement, Manager at Empire Hotel, responded to this review

Dear Sarwat T, Thank you for providing us with your feedback on TripAdvisor. As the Assistant General Manager, I am so pleased to hear you enjoyed all the Empire has to offer especially our location and service! We look forward to welcoming you back the next time your travels bring you to NYC. Regards, Jennifer Baldwin More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 21, 2012

Have stayed a couple of times a year for several years. Booking 3 rooms per stay. I stay an average of 7-10 nights per stay. This time was unacceptable. All you want to do when you are working all day in the city is come home to a comfortable well stocked room. On this trip I never had a complete... More 

Was this review helpful? Yes 3
EmpireManagement, Manager at Empire Hotel, responded to this review

Dear Traveln62, As the Assistant General Manager of the Empire I would like to apologize that your most recent stay did not meet your expectations. Please be assured I will be sharing your feedback with our Director of Housekeeping to address accordingly. I would like the opportunity to speak to you personally as I know we can do a much... More 

Sherbrooke, Québec
Contributor
18 reviews 18 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 21, 2012

We stayed at this hotel in July 2010. It was our first time in NYC. Rooms are of a good size for a New York hotel. Bathroom is small but clean. Overall experience was excellent. Great location. Pool is very small so this was a disappointment but the view is so great that we made fun of the situation. The... More 

Was this review helpful? Yes 1
Somewhere
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 20, 2012

I stayed there on Saturday August 18th, paid over $200 after using an app. on my phone. They put us in a little corner, room was like a janitors closet, it was tiny, the sheet had stains. Not much room to even move with our 1 bag on the floor. On our way to the room that night we can... More 

Was this review helpful? Yes 3
EmpireManagement, Manager at Empire Hotel, responded to this review

Dear blaquerose, Thank you for taking the time to provide us with your feedback on your most recent stay at the Empire Hotel. I would like to personally apologize for the challenges you experienced and would like the opportunity to discuss your experience in greater detail. Please contact me at jbaldwin@empirehotelnyc.com. I look forward to speaking with you. Regards, Jennifer... More 

Virginia Beach, Virginia
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 20, 2012

This hotel had an old Hollywood style feel. Rich in deep colors and prints with great lighting. The rooms were nice . Did not like the spa style shower , I prefer doors on my shower. Great to open the room windows and watch manhattan in action. We were there a week after the filming of the television reality show... More 

Was this review helpful? Yes 2
Dundee, Scotland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 18, 2012

Our stay at the Empire Hotel was good. We were out most of the time so I don't have too much in the way of critique for the hotel. First thing, if you want a room with a view then don't book into room 105, nothing to see here folks! Also the air-con units outside,on this side of the hotel,... More 

Was this review helpful? Yes 1
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