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Empire Hotel

4.0 of 5
44 West 63rd Street, New York City, NY 10023
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Best prices for: 1 room 1 guest
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Empire Hotel
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Empire Hotel
Empire Hotel
Empire Hotel
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3,388 reviews from our community

Traveler rating
    1,065
    1,080
    671
    342
    230
See reviews for
669
1,062
206
627
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (714)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
  • All months
    (3388)
  • Mar-May only
    (908)
  • Jun-Aug only
    (863)
  • Sep-Nov only
    (768)
  • Dec-Feb only
    (849)
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There are newer reviews for Empire Hotel
See the most recent reviews
Canaan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2014

Thought I,d get a better deal, please help!! would love to go back to the Empire . WhenI arrived they wonted to charge more monies for a five night Stay, however I had confirmation No with original price and co Nomber, so that solved problem after great battles . I thought iwas going into Sing Sing, I became very nervous.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
John S, Manager at Empire Hotel, responded to this review

Hello Sean and Sister M, Thank you for sharing your experience on our Trip Advisor page. Our rates do fluctuate everyday and every season. Simply due to the incredible demand variance in New York City. When there is an abundance of demand in New York, the rates rise. When the demand drops, so do our rates. We do hope to... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 10, 2014

We booked a room last minute using the app Hotel Tonight. We were guaranteed a room big enough for 2 people. Maybe if we were from OZ we would have fit in the room. It was perhaps the smallest hotel room I have ever stayed in. The room was in need or repair, broken electric outlet, peeling wall paper, mildew... More 

Was this review helpful? Yes 1
maurizio b, General Manager at Empire Hotel, responded to this review

Marcd 1963, Thank you for staying with us and for sharing your experience on line. If the space is really very important for you, I would recommend in the future booking Superior or a DeLuxe room. Our Standard rooms are approx. 191 square feet. I am surprised about the comment on our housekeeping team. They start daily at 8am and... More 

Las Vegas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2014

bed was very comfy and the place has a great vibe. just make sure your plane doesn't get delayed or you will be paying way more then what you booked the room. The bellman where very friendly and go way above and beyond for cabs

Review collected in partnership with this hotel

Was this review helpful? Yes 1
maurizio b, General Manager at Empire Hotel, responded to this review

Dear Randi G, Thank you for staying with us and for sharing your experience on Tripadvisor. I am very happy to hear you enjoyed your stay and you loved the hotel vibe. Thank you for your comments about our bellman. They really try very hard to assist our guests. I will share your posting with them. I am sure they... More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 10, 2014

I'm writing an update to my glowing review of the Empire. I just checked out this morning and while I was upgraded to a corner suite for my continued patronage, I must be truthful about the experience I have had here with management. Last year, I stayed at the hotel for work and my room was burglarized. My iPad, my... More 

Was this review helpful? Yes 2
maurizio b, General Manager at Empire Hotel, responded to this review

Ms. F, Thank you for giving me the opportunity to answer you online. It is disappointing to read your comments. Unfortunately we had numerous noise complaints from neighboring rooms on Saturday evening. The comfort of all of our guests is our priority and if one guest inconveniences another we always attempt to find a resolution in the most diplomatic and... More 

Saratoga Springs, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2014

The pictures definitely make it look nicer than it was, but it is a very decent hotel in a fabulous location. Ed's Chowder House was a great dining option in the hotel. Beware the elevators! The rooftop lounge was less of a lounge and more of a Euro-style thumping club. I'd like to go back in the summer and check... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
John S, Manager at Empire Hotel, responded to this review

Hello Melanie M, Thank you for sharing your thoughts and opinions on our Trip Advisor page and sorry that you were somewhat mislead by our website photography. Without impacting the guest experience, we are in the process of modernizing our elevators, so before too long, the elevators will be in optimal operating condition! Our pool deck certainly is a great... More 

Houston, Texas
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 10, 2014

ok stay. location was great, but on the flip side, very noisy! always traffic/noise at all hours of the night. beds were not very comfortable, neither were the pillow. other places in nyc that are better for price.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
maurizio b, General Manager at Empire Hotel, responded to this review

Dear Gina101, Thank you for staying with us and for sharing your experience online. Normally we always receive great comments about the comfort of our beds and pillow. Please email me directly at GM@empirehotelnyc.com more details about your stay and your room number. I normally sleep in the hotel one day every week. I want to personally check the mattress... More 

Pompano Beach
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

Always, welcoming, comfortable, beautiful atmosphere, and able to fulfill any needs we may have whether it be the front desk, management or the concierge. We have been here for business and pleasure and it was just perfect for either one. Wouldn't stay anywhere else! Never a question where we stay while in NYC many times throughout the year!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
maurizio b, General Manager at Empire Hotel, responded to this review

Dear Carey A, Thank you for staying with us and for sharing your experience on Tripadvisor. I am very happy to hear you enjoyed your stay and you loved the hotel atmosphere. Do not wait too long for your next visit. Hopefully the cold winter is going away and we are ready for some nice warm and sunny days! I... More 

Bala Cynwyd, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 10, 2014

This used to be a sweet hotel, but in their effort to become trendy they lost a few things. Could not check in for hours due to system being "down." Elevator to gym: broken. On check-out told about a charge from the restaurant, which I had never set foot in. Also, place is lousy with hipsters and lounge music everywhere.

Review collected in partnership with this hotel

Was this review helpful? Yes
maurizio b, General Manager at Empire Hotel, responded to this review

Dear LawrenceC, Thank you for staying with us and for giving me the opportunity to answer you online. I am sorry to hear you did not have a great experience and that the check in was not smooth and quick due to computer issue. The problem was fixed and now the system is perfectly up and running. The Gym is... More 

New York
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 10, 2014

I had to stay over for a work related event. The hotel is centrally located next to Lincoln center is is easily accessible by subway or NYC buses. The room was modern and sleek. The bed was comfortable. While the room was small, it fit my needs nicely. The shower was good as well. I would stay again.

Was this review helpful? Yes
John S, Manager at Empire Hotel, responded to this review

Hello Max02215, We are thrilled that you had a very good experience with us and thank you for sharing this on our Trip Advisor page. We look forward to welcoming you back to the Empire Hotel, and until then, wish you all the best. Kind Regards, John S. More 

Kirkwood
1 review
3 of 5 stars Reviewed February 10, 2014

Rooms are small..no bath..and heater wouldn't turn off which meant the room was warm all the time! mentioned it at reception..but they never did anything about it. phoned the front desk a few times..no one ever picked up! overall it was okay..

Review collected in partnership with this hotel

Was this review helpful? Yes
John S, General Manager at Empire Hotel, responded to this review

Hello Johan D, Thank you fro sharing your experience on our Trip Advisor page and we are very sorry that you experienced as many challenges, as you did. Our goal is to prepare every room in such a manner that would exceed guest expectations; clearly, this was not the case with your experience. We do hope to have the opportunity... More 

Hotel Review Summarization

What travelers say

  • Lincoln Center(77)
  • Central park(73)
  • Great location(35)
  • Very nice(23)
  • Rooftop bar(20)
  • Times Square(9)
  • Friendly and helpful(5)
  • Room service(3)
  • Air conditioning(3)
  • Rooms are small(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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The Hotel (72)

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Prices are for 1 room, 2 adults
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Staying in Upper West Side

Neighborhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
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