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Empire Hotel

4.0 of 5 44 West 63rd Street, New York City, NY 10023
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Empire Hotel
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Empire Hotel
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2,936 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Empire Hotel
See the most recent reviews
New York City, New York
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 28, 2014

I'm so disappointed in this hotel :( After years of enjoying their rooftop hotel, we decided to actually stay here for a conference - big mistake. This is a 3 star hotel masquerading as a 4 star. Picture the following: no door attendants to speak of, except the occasional nondescript staff who meander over and half-heartedly make an effort to... More

Was this review helpful? Yes
Joseph R, Manager at Empire Hotel, responded to this review

Dear KalNYC, Thank you for taking the time to post a review from your most recent stay at The Empire Hotel. I am disappointed and concerned to hear of your negative experience. I have shared your review with our management team and we will act accordingly. Your comments on our doormen is certainly not in line with our standard and... More

Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 28, 2014

the hotel location is good but very poor service for the price they charged us. there was not even a coffee machine in the room and small bottle of water was $7.50 (it was less than $1 in the shop). we went there for our honeymoon and even though i let them know, they didn't even congratulate us and gave... More

Was this review helpful? Yes
Joseph R, Manager at Empire Hotel, responded to this review

Dear Saeed H, Thank you for the review from your December stay at The Empire Hotel. I am glad that after your initial experience, our staff was able to upgrade your room and find something larger and more comfortable. Our committed team is here 24 hours a day to help with any request. We welcome all guest feedback as it... More

New York City, New York
2 reviews
5 of 5 stars Reviewed January 27, 2014

I stay at the Empire every time I'm in the area. Consistently good service. The staff are always helpful, knowledgeable, and so nice. I usually go for business but I went with my family this past weekend and we had a beautiful stay. A big thank you in particular to Nick at the front desk for everything! Thank you! We... More

Was this review helpful? Yes
Joseph R, Manager at Empire Hotel, responded to this review

Dear EssC4, Thank you for the great feedback on Trip Advisor. I am thrilled you enjoyed the location of our hotel and the service of our team met your expectations once again. I will be sure to share your feedback with the front office staff. They love to receive recognition for their efforts. I appreciate the comments and your continued... More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 26, 2014

Rooms are clean and nice. Windows are too old and thin, you can hear a lot of noise coming from outside and the cold also enters in the room (not nice when you have 5f. degree outside). I would suggest to offer the coffee (it costs 3$) and a bottle of water as basic amenities. Room service is ok, but... More

Was this review helpful? Yes 1
Joseph R, Manager at Empire Hotel, responded to this review

Dear Anbril, Thank you for taking the time to share your experience from The Empire Hotel on Trip Advisor. We welcome all guest feedback as it gives us an opportunity to improve what we offer and learn from our guests’ experiences. It is awesome to hear that the location of the hotel met your expectations. Thank you as well for... More

Lowell, Massachusetts
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 24, 2014

You're well taken care of at the Empire. The only thing tat stopped this from being a five star review was the strong smell of chlorioin our room. Granted we were very close to the pool and the smell faded quickly but it wasn't the warm welcome we imagined. Otherwise the room was lovely, the view of Lincoln Center made... More

Was this review helpful? Yes
Joseph R, Manager at Empire Hotel, responded to this review

Dear Burntsugrr, Thank you for the great feedback on Trip Advisor. I am thrilled you enjoyed the location of our hotel and that you felt “well taken care of” by our staff. I agree with your comments on our beds- they are so comfortable it is hard to get up! In addition, I am glad you had the opportunity to... More

Baltimore, Maryland
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 23, 2014

I stayed at the empire for two nights last weekend. My room, which was on the fourth floor, was clean, quiet, and overall very nice. The bed was the most comfortable I've slept in for ages. The staff I encountered were helpful an courteous, though check-in was slow. The lobby is rather dark and cold, so if you want a... More

Was this review helpful? Yes
Joseph R, Manager at Empire Hotel, responded to this review

Dear Ashley654, Thank you for taking the time to post a review from your recent stay at The Empire Hotel. I am thrilled you enjoyed the location of our hotel and the service of our team and clean and comfortable room met your expectations. I will be sure to share your feedback with our staff. They love to receive recognition... More

Austin, Texas, USA
Top Contributor
54 reviews 54 reviews
42 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 23, 2014 via mobile

1) HOT. It's cold out, so they have the heat cranked up. Apparently it's in the floor or walls, because there is no way to control it. There is an old heat/cool/fan unit on the outer wall, which I turned off, hoping that by the time I got back from dinner, it would be cooler. No. It's just hot, dry... More

Was this review helpful? Yes 1
maurizio b, General Manager at Empire Hotel, responded to this review

Dear LeakyB85, Thank you for staying with us and for giving me the opportunity to answer you online. I am sorry to hear that you did not enjoy your short visit with us. I hope you will give us another chance in the future. Please feel free to contact directly at GMempirehotelnyc.com and I will personally assist you with the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

My most recent stay at the Empire was January of 2014, though I stayed there once each in November and December of 2013, as well as approximately twenty times prior to that, all in conjunction with attending events at Lincoln Center. Prior to these last few visits, I would have rated the hotel at 3 or four, depending on the... More

Was this review helpful? Yes 1
maurizio b, General Manager at Empire Hotel, responded to this review

DearLaura M, Thank you for staying with us and for taking the time to share online your experience at the Hotel Empire. I am happy to hear you had a great time and we are now your home away from home. Our commitment is to create special and memorable moments for our guests all the times. We are paying special... More

Lincoln, United Kingdom
2 reviews
4 of 5 stars Reviewed January 22, 2014

We're from the UK, stayed 17th January-21st January 2014. As it was for my 21st, the hotel kindly gave us an upgrade to king size and free wifi. Great location, was near the subway so could easily get to see the sights. Was a very nice comfortable stay! Lovely and helpful staff 24/7. Only thing we found that the lobby... More

Was this review helpful? Yes
maurizio b, General Manager at Empire Hotel, responded to this review

Dear Abigail W, Thank you for staying with us and for sharing your experience on Tripadvisor. I am very happy to hear you enjoyed your stay and you loved our location. We are really on the perfect spot for any kind of activity in NYC. If you love music or ballet, Lincoln Center is just a step away. Don’t forget... More

Richardson
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2014

This is a great little boutique hotel. I usually go for the large hotel chains which include restaurants and room service but this hotel really is perfect for NYC. There is a Starbucks right outside the entrance and a grocery store if you want snacks, beer and wine. Central Park is a block away and the Columbus Mall is a... More

Was this review helpful? Yes
maurizio b, General Manager at Empire Hotel, responded to this review

Dear LisaD, Thank you for staying with us and for taking the time to share online your experience at the Hotel Empire. I am happy to hear you had a great time and enjoyed your stay with us. Our commitment is to create special and memorable moments for our guests all the times. Clearly Nick made the difference. I hope... More

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Hotel Summarization (Beta)

What travelers say

  • Lincoln Center(122)
  • Central park(117)
  • Great location(54)
  • Rooftop bar(39)
  • Very nice(38)
  • Times Square(17)
  • Air conditioning(9)
  • Rooms are small(9)
  • Friendly and helpful(7)
  • Room service(7)

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Location: United States > New York > New York City > Manhattan , Upper West Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
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Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
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