I must have stayed at a different hotel than other people because I just returned from my 3 night stay at the Empire Hotel and had an absolutely wonderful time! I had travel delays and called the hotel ahead to tell them that I would be arriving late. They were more than courteous and informed me that they already had... more

Unfortunately, the rooms are small, rather dirty and if you get one without city view, it's like being in a cave ! But that's probably better than being next to the elevator and hear doors all night long !!! To take a shower means flood in the bathroom. And not to forget the cleaning staff; They think that because they're... more

The only things that this hotel had going for it were the excellent location right at Lincoln Center and the bell hops who were extremely nice and helpful. Once you stepped inside the hotel, however, it was a different story. The front office staff definitely had an air of "you're lucky to be staying here" - the hotel's not *that*... more

1. Front desk-if hotel replace them with " United easy check out airport machines", will be the same result. 2. Room service-I expected more. If the service come to the room twice on one day, the question why piece of hair I left when I brush, still sitting on the side of toilet for 3 days? 3. Design -no second... more

The rooms were poorly cleaned, the hotel staff (behind the desk, managers), rude and unprofessional, God forbid you ask for help and the spa was a joke - it's in the basement where it's hot and there was a lot of dust. The bathrooms were kind of dope but so what. Adding insult to injury, the pool on the roof... more

A good solution for work and turism. Room small but clean and confortable. Position is perfect. Excellent roof garden with a cool pub. Breakfast is expensive but perfect. more

Check-in was complete chaos and staff was not friendly. Room claimed to have A/C but it did not work AT ALL. Every room is the same -- when they renovated they did not put in new A/C, so they have awful push-button manual units that DO NOT WORK. It's like the Holiday Inn, except the A/C works at most of... more

I was working up at Columbia and this hotel was very convenient for that - right near the Lincoln Center subway stop, Starbucks right downstairs. Helpful staff, very cool rooms that weren't too small (I think the whole hotel has just been refurbished?), quiet. But the best part was the great rate I got on their website. I hope it... more

Avoid! Noisy air conditioner-small room-dark lobby-rude staff-crap swim more