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Empire Hotel

4.0 of 5 44 West 63rd Street, New York City, NY 10023
#304 of 453 Hotels in New York City
2,679 Reviews 3.5 of 5 stars
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2,679 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (604)
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    (502)
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    (551)
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Chicago, Illinois
1 review
4 of 5 stars Reviewed yesterday NEW

My stay at Empire Hotel was great! The rooms were tiny even for NYC standards however, that was overcame by a great staff. Especially Pasquace at the front desk! He was extremely professional, accommodating but yet personable. It was my sisters birthday and they went above and beyond. We really appreciate everything you did for us! Thanks again, we WILL... More

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Boston
1 review
2 of 5 stars Reviewed yesterday NEW

The room smells bad. Because of the courtain and the carpet, the mold smell was terrible. The hotel is good but they need to renovate the rooms and aisle and change the carpet and courtain. The bar, the reception, the service is very good.

Review collected in partnership with this hotel

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Yardley, Pennsylvania
2 reviews
1 of 5 stars Reviewed yesterday NEW

Horrible decrepit tiny rooms with bathrooms miniscule.Bathroom drinking glasses are paper cups. Frayed duvet. Shower impossible to operate. Closet almost non-existent. Hallway and ceiling noise..Tons of dust on nightstands.

Review collected in partnership with this hotel

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Miami, Florida
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

20 minutes after checkout i called to let staff know i left my charger in the room. When i arrived back all i was told was that nothing was found. There was 0 effort to get the charger which is plugged in the outlet on the left side of the bed. For such a lack of customer service i would... More

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Leighton Buzzard, United Kingdom
Top Contributor
56 reviews 56 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

What a good location for this hotel, but it lets itself down in most other areas. The rooms are small but comfortable enough, the decor is dark and depressing, and the staff are OK without being good The reasonably comfortable bar is again very dark, and is limited in what it offers ( no Bloody Mary's). Extras are very expensive,... More

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Johannesburg, South Africa
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Well located hotel with easy access to Central Park and many great spots on the West side of town. Perfectly adequate room considering that this is NY. Free wifi offered as a complementary gesture at check-in. Thank Mr Ze. Part 2. I couldn't sleep particularly well as a result of a noisy air-conditioning unit. Without hesitation Mr Ze upgraded me... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

As a first holiday together as a couple, we thought why not New York in the summer! Hotel itself was booked through a BA package so got a reasonable deal. We found hotel room to be small but to honest we were only sleeping there so not too worried. Housekeeping kept our room very clean but like other reviews could... More

Was this review helpful? Yes 1
Winchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The great location is about the only positive point. Brusque service except from the door staff. Don't risk taking a standard room. Ours faced inwards to the area where the AC machinery was located, creating constant noise. It was like trying to sleep in a train! Our room was dingy and very hot. Wifi charged at 12$ per day ,... More

Was this review helpful? Yes 3
John S, Manager at Empire Hotel, responded to this review

Hello Jill v, Thank you for your recent stay at The Empire Hotel. It is very unfortunate however, that you found only the location of the hotel to be sole feature. As with any mid-rise hotel in NYC, not every view out of every window will be what many perceive as preferred. We do apologize that the air handling units... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Great service from the reception team despite a few technical problems. Room was a little on the small side but we were in a corner. Very clean and comfortable. Great access to a number of sites, and right next to the park.

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John S, Manager at Empire Hotel, responded to this review

Hello forfox5ake, Thanks so much for your recent stay at The Empire Hotel and for taking the time to share your experience with the Trip Advisor community, on our page. Great to hear that you received good service from the reception team. Being friendly, professional and efficient is what we encourage our team to produce and more often than not,... More

Cherry Hill, New Jersey
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I'd like to give this Hotel a. 3.5 really. You can't beat he location and it has genuine historical charm, which I love. The rooms are small, but nicely decorated, and clean. It has a European feel. But several inconveniences detracted from our stay. The in-room AC was super loud and difficult to moderate. The AC was non existent in... More

Was this review helpful? Yes 1
John S, Manager at Empire Hotel, responded to this review

Hello ValerieBic, Thank you very much for your recent stay at The Empire Hotel and for sharing your experience on our Trip Advisor page. We are sorry that your climate control unit was operating far from optimal and do hope that our maintenance team was able to assist and resolve your concerns. Being comfortable in your room from a temperature... More

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Hotel Summarization (Beta)

What travelers say

  • Central park(135)
  • Lincoln Center(134)
  • Great location(58)
  • Rooftop bar(42)
  • Very nice(40)
  • Times Square(22)
  • Room service(11)
  • Air conditioning(9)
  • Rooms are small(9)
  • Friendly and helpful(7)

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Location: United States > New York > New York City > Manhattan , Upper West Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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760 photos of this hotel

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The Hotel (72)

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