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All 446 New York City hotels

Empire Hotel

4.0 of 5 Hotel   |   44 West 63rd Street, New York City, NY 10023 (Manhattan)
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Empire Hotel
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64%
Ranked #268 of 446 hotels in New York City
A recent review
4 of 5 stars reviewed yesterday
Diana H Hamburg/ Germany
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2,128 people have reviewed this hotel

Traveler rating
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382
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (510)
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Hamburg/ Germany
1 review
4 of 5 stars Reviewed yesterday NEW

No matter what purpose your trip is about, this hotel has the perfect location for culture, sightseeing (bus and metro), shopping, relaxing and sports. And not to forget the nice design and the roof-top-bar. Perfect place for a sundown drink.

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Bowie, Maryland
1 review
2 of 5 stars Reviewed 2 days ago NEW

Great location, cool rooftop club/lounge but the concierge never picked up the phone when we wanted to place requests. We had to go all the way downstairs to speak to someone live. Housekeeping staff were extremely rude. Will never stay here again nor will I recommend to anyone.

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John S, Manager at Empire Hotel, responded to this review

Hello Romie C, Sorry to hear your experience fell far below your expectations. Our Concierge does prioritize the guests that are at the desk in person and answers the phone to the best of their ability. The times that you called, the individual may have preoccupied with other guests. The majority of the time, one Concierge associate is sufficient, perhaps... More

Merion Station
1 review
4 of 5 stars Reviewed 2 days ago NEW

We've returned to the Empire many times, primarily because we attend the Opera at the Met, just across the street. Service is always excellent, beginning at the curb. We find the rooms comfortable. I'm not a fan of the bathrooms -- depending on the room it can be very tight. But for the value, one compromise are easy to make.

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John S, Manager at Empire Hotel, responded to this review

Hello Patricia C, Thank you for your continued loyalty to The Empire Hotel and your generous feedback about the consistent high levels of service, your regularly receive. Your constructive feedback about the bathrooms is well-received, we are anticipating a guest room renovation later this year, so I am confident that your concerns will be addressed during this time. Having said... More

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We were down on business and thoroughly enjoyed our stay at the Empire Hotel.The location was perfect, the staff were very nice, the room was spotless and the nightlife was excellent. I will be back again.

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John S, Manager at Empire Hotel, responded to this review

Hello Jeff F, Thanks for your great review and we are happy to hear that the hotel was very suitable for your business trip and you took full advantage of the nightlife options here at the hotel. Our goal is to provide clean and comfortable guest rooms balanced with high levels of service and the fact that we executed this... More

Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a great location, but very expensive for what it was, if we hadn't had a special rate. You were charged for everything, including coffee in the room from a K-cup! Starbucks, next door, was a better choice. Room we reserved was not what they gave us. Staff was obligated to upgrade us to a suite for the same... More

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John S, Manager at Empire Hotel, responded to this review

Hello Debra K, Thank you for your recent stay at The Empire Hotel, and for sharing your experience on our Trip Advisor page. I so apologize if you were mislead in anyway with respect to the room type we accommodated you in, but we are happy that you received a nice upgrade to a studio suite. Guests are by all... More

New York City, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

My reservation was for a single room, which was very comfortable indeed, small but had everything I needed. Just was a little dark for me. The guys and girls at the reception desk are very pleasant and always ready to help, especially Nick, who kindly found a very comfortable and bright room for me. Even though the hotel was almost... More

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John S, Manager at Empire Hotel, responded to this review

Hello Daniel K, Thank you so much for your recent stay at The Empire, it is awesome to see that you had such a great experience with us and Nick specifically, impressed you with his service delivery and friendliness. Ed's Chowder House is certainly one of the highlights here at the hotel and you certainly are not the first to... More

Houston, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Location is everything, so if you want to be near Lincoln center and Columbus Circle, this is the spot. I've also stayed in the nearby Hudson hotel, and for me the Empire wins. Small room, great bed, odd shower stall (no door, but somehow it works). Literally steps from 3 restaurants and a Starbucks. Eerily dark lobby for some reason,... More

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John S, Manager at Empire Hotel, responded to this review

Hello houstontiger60, Thank you for sharing your great Empire experience with the Trip Advisor world! We do agree that our location is superb and very convenient to many of the city's sights and sounds. We are in the midst of a elevator modernization, which means that one of our four elevators will be under renovation for the next several months.... More

Bethesda
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you're going to attend an event at the Lincoln Center, I HIGHLY recommend staying here. We did an inspection of the room (furniture, bed, walls, etc.). We didn't see bed bugs, and we didn't see any bites the next day or in the following days. The only bummer was that the pool deck was closed. I was hoping to... More

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John S, Manager at Empire Hotel, responded to this review

Hello NoWhereGuest2011, Thank you for your recent stay at The Empire Hotel, for completing the survey and for sharing your experience on our Trip Advisor page! For each and every case that is alleged here at the hotel, we fully document, investigate and have transparent communication with the guest. We use a professional extermination company to diagnose and investigate any... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

A great place to stay for location and value. Service in the Chowder House restaurant leaves a lot to be desired, but frankly, go somewhere else to eat. The hotel itself was great and the bar was very nice.

Review collected in partnership with this hotel

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John S, Manager at Empire Hotel, responded to this review

Hello Trip Advisor Reviewer, Thanks so much for your recent review on Trip Advisor. We are thrilled that you had such a great experience and you kindly took the time to write such a generous review. Thank you as well for your feedback about Ed's Chowder House, this is most certainly contrary to what the vast majority of our guests... More

Clinton, Maryland
Contributor
12 reviews 12 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am not sure how this hotel was rated as a three- or four-star hotel. They are clearly a two star hotel. This place is not what is shown in the pictures released by the hotel. This place is dilapidated. On top of that they have very, very bad customer service and they do not pickup the telephone. I had... More

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Hotel Summarization (Beta)

What travelers say

  • Lincoln Center(172)
  • Central park(172)
  • Great location(80)
  • Rooftop bar(58)
  • Very nice(55)
  • Times Square(32)
  • Air conditioning(20)
  • Room service(20)
  • Rooms are small(9)
  • Friendly and helpful(7)

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Location: United States > New York > New York City > Manhattan , Upper West Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#137 Luxury Hotel in New York City
#185 Business Hotel in New York City
#212 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Empire Hotel 4*
Official Description (provided by the hotel):
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 422 deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 
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Also Known As:
Empire Hotel New York

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