Thoroughly enjoyed our stay at the Empire Hotel. It has a convenient location to Central Park and a wide range of other activities. However, I never give a 5 star rating to any lodging facility that charges for internet access. They charge both for in your room internet service or for in the lobby area service. You can get free... More

Had a great time. Staff was good, location was excellent, room was nice and clean. What else can I ask for? (I was surprised that a coffee cost money but I hear that all hotels these days, charge.) :(

My sister and I stayed overnight to make it to an early morning show. Had never heard about this hotel but it was close to where we had to go in the a.m. Beautiful, cozy, inviting lobby bar/café. Front desk extremely nice and helpful. Got a complimentary bottle of champagne and an upgraded room because we had gotten there so... More

Stayed at The Empire for a birthday celebration that included the ballet at Lincoln Center. The staff was wonderful. We checked in early and it went very smoothly, Housekeeping extremely quick to respond to requests for additional towels, glasses, etc. Room decor was lovey and beds were very comfortable. Cocktails and lunch at The Chowder House was a wonderful experience.... More

The staff was excellent and friendly. The location perfect. The one major gripe is charging guests for wifi. I realize its free to anyone in the lobby and guests only on rooftop, however as a paying guest $400 plus a night I expect wifi in my room. If the idea is to get me out of my room to the... More

There are some great hotels in new york, I just don't think this is one of them. Besides the good location in the upper west side, Empire doesn't really offer a lot in terms of service. Don't expect much natural light in your room, don't expect room service to show up and don't expect your bill to be right. The... More

This was my first trip to NYC and I absolutely loved visiting. We stayed at the Empire Hotel which was absolutely beautiful. It was a pricey hotel, but for a glamorous girls getaway, we decided to splurge. We stayed here for 3 nights and enjoyed the rooftop bar one night. Was a lot of fun and a great view of... More

So... On arrival we were moved rooms, into a twin, which as a couple we didn't want, but they had no alternative, we were then told we would have to move the next day so couldn't unpack.... having done that we were then told to stay in our room... fairly shambolic, but then it may have been a one off,... More

This is the first time I'm writing a tripadvisor in my professional capacity. You experience a hotel in a different way when you work with them on hosting large groups of people, in and out of town, for meetings, events, and whatnot. I've been working with the Empire in this capacity for the last four years. They really strive to... More