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44 West 63rd Street, New York City, NY 10023
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Reviews you can trust: Business

54% Recommend
3.0 of 5 stars 51 reviews
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By trip type
Business (51)
[ Date ] [ Rating ]
Great Stay
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4 of 5 stars
al_kennedy   22 contributions
Toronto
Oct 29, 2009 | Trip type: Business, Solo travel

On a recent business trip to New York, my company booked me into the Empire. I wasn't familiar with the hotel so of course I came to TripAdvisor.com to check it out. After reading some of the reviews I was quite worried. I arrived in NY earlier than expected and I called to ask what time I would be able... more

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4 of 5 stars
hamien   1 contribution
Kansas City
Oct 1, 2009 | Trip type: Business
1/1 found this review helpful

I must have stayed at a different hotel than other people because I just returned from my 3 night stay at the Empire Hotel and had an absolutely wonderful time! I had travel delays and called the hotel ahead to tell them that I would be arriving late. They were more than courteous and informed me that they already had... more

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2 of 5 stars
vittoParis   3 contributions
Paris, France
Sep 28, 2009 | Trip type: Business, Solo travel

Unfortunately, the rooms are small, rather dirty and if you get one without city view, it's like being in a cave ! But that's probably better than being next to the elevator and hear doors all night long !!! To take a shower means flood in the bathroom. And not to forget the cleaning staff; They think that because they're... more

Management response from
Don Chatham, Guest Services Manager

Thank you very much for you comments. I am sorry to hear that you found your room to be on the small side and untidy. I would like to apologize for your being awaken early in the morning by the housekeeping staff. We do have a system set in place for our guests that do not wish to be disturbed...

Never Again.
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1 of 5 stars
krtiger93   2 contributions
Boston, MA
Sep 23, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

The only things that this hotel had going for it were the excellent location right at Lincoln Center and the bell hops who were extremely nice and helpful. Once you stepped inside the hotel, however, it was a different story. The front office staff definitely had an air of "you're lucky to be staying here" - the hotel's not *that*... more

Management response from
Don Chatham, Management

Thank you for staying with us and sharing your thoughts. Both positive and negative feedback help us to improve our service and provide better experiences for our guests. I, of course, apologize for any lack of friendliness or courtesy from any staff member. Although I can not immediately change the design aspects of the guest room bathrooms, we will review...

Just OK
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3 of 5 stars
Polina09   1 contribution
SF
Sep 18, 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

1. Front desk-if hotel replace them with " United easy check out airport machines", will be the same result. 2. Room service-I expected more. If the service come to the room twice on one day, the question why piece of hair I left when I brush, still sitting on the side of toilet for 3 days? 3. Design -no second... more

Management response from
Don Chatham, Guest Services Manager

Thank you very much for your comments. Both positive and negative feedback help us to learn and grow as a hotel.I’m disappointed to hear that your experience at Empire was not the best and that you found some design aspects of your room challenging. I am very happy to hear that you loved the bed and were able to enjoy...

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1 of 5 stars
boogie79   1 contribution
boogie 79
Sep 4, 2009 | Trip type: Business
1/1 found this review helpful

The rooms were poorly cleaned, the hotel staff (behind the desk, managers), rude and unprofessional, God forbid you ask for help and the spa was a joke - it's in the basement where it's hot and there was a lot of dust. The bathrooms were kind of dope but so what. Adding insult to injury, the pool on the roof... more

Gooood
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4 of 5 stars
Piech74   3 contributions
Milano
Aug 29, 2009 | Trip type: Business, Solo travel

A good solution for work and turism. Room small but clean and confortable. Position is perfect. Excellent roof garden with a cool pub. Breakfast is expensive but perfect. more

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1 of 5 stars
travel02119   4 contributions
boston
Aug 24, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Check-in was complete chaos and staff was not friendly. Room claimed to have A/C but it did not work AT ALL. Every room is the same -- when they renovated they did not put in new A/C, so they have awful push-button manual units that DO NOT WORK. It's like the Holiday Inn, except the A/C works at most of... more

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4 of 5 stars
Lizk42   9 contributions
Los Angeles, CA
Jul 17, 2009 | Trip type: Business

I was working up at Columbia and this hotel was very convenient for that - right near the Lincoln Center subway stop, Starbucks right downstairs. Helpful staff, very cool rooms that weren't too small (I think the whole hotel has just been refurbished?), quiet. But the best part was the great rate I got on their website. I hope it... more

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1 of 5 stars
Raskolnikov65   1 contribution
Exeter
Jun 12, 2009 | Trip type: Business, Solo travel

Avoid! Noisy air conditioner-small room-dark lobby-rude staff-crap swim more

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Empire Hotel Also Known As

  • Empire Hotel New York
Address: 44 West 63rd Street, New York City, NY 10023