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Empire Hotel

44 West 63rd Street, New York City, NY 10023
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Empire Hotel
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Empire Hotel
Empire Hotel
Empire Hotel
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3,427 reviews from our community

Traveler rating
    1,074
    1,094
    678
    344
    237
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678
1,070
212
635
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (723)
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    (3427)
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    (947)
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    (768)
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Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stay at this hotel mostly for work. The professional photos do it no justice as the rooms are getting very used and if you look closely you'll notice things falling apart. Wood frames are cracking, bathroom tiles need repair, and door handles have been drilled so many times you can see through the cracks between the handles and the... More 

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London
1 review
4 of 5 stars Reviewed 3 days ago NEW

I have to start by saying that I love animal print, so liked this hotel from the start. Now that's out of the way, when I arrived, the door staff / porters were courteous, friendly and very helpful. At the reception desk, the staff were also friendly and courteous, but efficient. I arrived before check-in time so my room wasn't... More 

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CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear WestL0n0ner, Thank you for you comments of your most recent stay with us. I will be sure to share your comments with the rest of our team members. Please let me know if I can be of further assistance, Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com More 

uk
Top Contributor
54 reviews 54 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lovely hotel , nice surroundings, great staff. In a perfect location , near Times Square, but away from the hustle and bustle. Great for buses and subway and plenty nice restaurants in surrounding area.

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CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear dizz10, Thank you for a positive review and great comments. Please take not of my contact information, fee free to use in case you need anything else in the future. Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com More 

Bound Brook, New Jersey
Top Contributor
141 reviews 141 reviews
56 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for 4 nights while attending the opera. The rooms are large for nyc and somewhat irregular in shape. Our room was clean. The maid service is good and friendly. The elevators are slow. They charge for wifi. I paid for 3 days and was cut off after less than 2 days. It is ok for email but... More 

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CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear JamesV1941, Thank you for your comments of your most recent stay with us. We are in the process of upgrading our Wi-FI in the hotel, we expect to complete this in the next couple of weeks, Please let me know if I can be of further assistance, Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com More 

Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The staff was wonderful, room was roomy, great location , outstanding atmosphere. Only thing I would change would be shower doors , the design allowed water to escape shower and get on floor. Will definitely stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Amy B, I am glad you enjoyed your stay with us, please let me know if I can be of further assistance. Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com More 

Los Angeles
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed in this hotel for years. They need to give some love to the rooms. bathroom was dirty. Curtains had something splattered on them. Robes had holes and hair on them. The only reason I would come back is the location and the staff

Review collected in partnership with this hotel

Was this review helpful? Yes 2
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Marlo W, thank you for you comments and continuous patronage. I would like the opportunity to meet you next time you stay with us, please let me know I would be happy to arrange a fantastic stay with us. Again, thank you for your comments. I will be sure to pass them on to the parties involved. Regards, Carlos... More 

Seattle, Washington
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

If you like extra firm mattresses, in room coffee which you have to pay for, no delivery of newspaper, absence of robes, and no bathtub, then this is the hotel for you. For the same price we prefer the Beacon Hotel

Review collected in partnership with this hotel

Was this review helpful? Yes 2
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear barton8, I am very disappointed you had such a negative experience in our Hotel. The mattresses is a very subjective matter, some guests really appreciate a firm mattress. Robes and newspapers are delivered upon request. We also offer a selection of newspapers complimentary in our business center. We have different selection of room types, we do have several rooms... More 

Pennsylvania
2 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was more beautiful in person than even their website could portray. It is very well maintained. Very clean rooms. Efficient, timely housekeeping. The Concierge was very helpful and patient. The location was perfect for our time in New York...easy access to subways, shopping, Lincoln Center and great restaurants. I could not have been more pleased.

Review collected in partnership with this hotel

Was this review helpful? Yes
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear DWillow, Thank you very much for such a positive review. Please let me know if I can be of further assistance. Thank you, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com More 

London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of this hotel gives you easy access to the Lincoln Centre and Broadway as well as Central Park. The lobby has an open seating area with comfortable chairs and is a great place to meet up with friends. On the Mezzanine level you can access Ed's chowder house where you can get breakfast and the fish menu for... More 

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CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Lizhoare, Thank you for your comments of your most recent stay with us. Very positive and constructive comments indeed. We will look at the lighting situation in the courtyard rooms. Again, than k you for your review, Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Room in the hotel is tiny (even by NY standards). The room smells and the bathroom has mildew on the wall. They charge extra for everything. Even the business center charges you to print tickets. We went to a bar for a drink and couldn't get service for 30 minutes. The AC is insufficient for the room and it isn't... More 

Was this review helpful? Yes 4
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Elliot O, I apologize that the AC in your room was not effective. Please reach out to me directly for your next stay. I would like to find a way to make it up to you. Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com More 

Hotel Review Summarization

What travelers say

  • Lincoln Center(73)
  • Central park(67)
  • Great location(32)
  • Very nice(22)
  • Rooftop bar(16)
  • Times Square(8)
  • Friendly and helpful(4)
Questions? Get answers from hotel staff and past guests. Ask a question

869 photos of this hotel

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Amenities (12)
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Restaurants and Bars (36)
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Rooftop Pool (48)
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Standard Room (88)
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The Hotel (72)

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Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
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