They probably don't have the room available you booked! And they don't care about that!! They are not even interested in any customer satisfaction! We stayed for five nights and had to change rooms twice (!!!), so stayed in three different rooms!! Of course we got NO compensation for that, just bold comments from the unfriendly and incompetent stuff. Need... more

I was shocked at how big my room was and at such a great price! I've been coming to NYC for a yearly shopping trip since 2000 and a friend recommended Hotel Alexander to me based on the location. This was by far the my best stay for my money in the past 9 years! The staff was very friendly... more

Just got back from NYC yesterday and would not recommend Hotel Alexander to anyone. There were many family members already staying here when we arrived for a wedding in the neighborhood. My family had reserved renovated rooms and these rooms were very nice with nice beds. My girlfriend and I had reserved a renovated room with a queen bed and... more

I had a reservation and when I arrived at the hotel, with my confirmation number, my credit card and all the paper work, they told me that they didn't have anything for me, that I had to find a place somewhere else, on a holiday weekend. After a small fight with the manager, he found me another place, a lot... more

I stayed here for 3 days and had a double bed with a shared bathroom. I had a comfortable stay. The room was cleaned daily with fresh towels daily. There is no safe in the room and no blow dryer, but the bed was comfortable and clean. The bathroom was kept clean and i didnt have to wait to use... more

We stayed there for 3 nights in October. We were a little worried with previous comments, but everything was ok. The hotel is in a nice and quite area. The substation is very near and convenient. There are many restaurants and coffees around. Besides that, the shared bathrooms were always clean and free. It is ok, I agree with another... more

The renovated ensuite rooms are quite nice with contemporary facilties akin to a 3 star hotel - if you manage to score one. Unfortunately this hotel does not guarantee the room type, even if you specify and select 'renovated room' in the reservation. I stayed for 6 nights and was lucky to get the renovated room I reserved, however, upon... more

We stayed in September for 4 nights. We paid for a private bathroom, no towels, no hot water. Small poky hot room with noisy air con. Bed was ripped. The manager was never at the desk through out the night. Felt unsafe. Money making hotel is all they care about. YOU HAVE BEEN WARNED. If you opt for a shared... more

I enjoyed my stay, I was on the 3rd floor facing the street and had a room with 2 windows. The bed was a double and the mattress a little hard for my liking but I slept OK. There was a desk and chair and then another chair an armoire and a flat screen TV. There wwere also 2 end... more