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Hilton Garden Inn New York/Manhattan-Chelsea

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121 West 28th Street, New York City, NY 10001
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Hilton Garden Inn New York/Manhattan-Chelsea
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Hilton Garden Inn New York/Manhattan-Chelsea
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1,407 reviews from our community

Traveler rating
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438
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240
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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1 review
4 of 5 stars Reviewed yesterday NEW

We enjoyed our stay. We wanted a hotel close to the attractions like empire state, times square and 9/11 memorial. Hotel is in the chelsea area with nice local shops and florists. Not much nightlife in chelsea but it seemed safe and clean. Subway is very close. Hotel staff was very nice and friendly. Rooms were clean and a good... More 

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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This is the only hotel in the world where I have been charged a fee to store my luggage. I checked out early in the morning and picked up my bags about 12:30 PM the same day. Really tacky, greedy and inhospitable. The room was cleaned with what seemed could have been a powder - it was heavily perfumed and... More 

Was this review helpful? Yes 1
Ivyland, United States
1 review
3 of 5 stars Reviewed 1 week ago

The only option food food is a small selection from room service if you arrive latter in the evening. Heater made a loud noise in the middle of the night. The room was for handicap assistance in the shower and was an unacceptable shower for anyone else. I should have been advised.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Boston, Massachusetts
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here for one night in February, and we were really pleased with the hotel! They offer a discount on overnight parking, though its very unclear which garage to go into (past the hotel about 1 block and on the left). We arrived 4 hours before check-in and asked to leave our bags, but they sent us right up... More 

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hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Kayla G , Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at the HGI New York/Manhattan-Chelsea We will share your comments with our team members, and we grateful of your praises. We look forward to welcoming you... More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel was lovely. The doorman and front desk staff were on their game and check in was very efficient. The rooms were clean and the beds were plush with nice fluffy pillows. We were about 5 blocks from Macy's and a mall and about a 25 minute walk from Time Square. The location was a perfect spot to be... More 

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hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Carol N, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future. More 

Brooklyn, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We were greated by a lovely gentleman before we even got out of our cab. This was great because the are is very busy and traffic is very heavy. The desk staff were lovely and informed. We had asked for a room next to relatives who had arrived earlier in the week and we were only a few doors away... More 

Review collected in partnership with Hilton Garden Inn

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hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Ruth A, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hilton Garden Inn met your expectations and look forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look... More 

Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

An average hotel stay, nothing good - nothing bad type. Restaurant in the hotel is good. Hotel staff was courteous, and gave me late checkout, despite of being busy which I could see. Room was small but very cosy. Window opened on street and I could see the beautiful snowfall that evening. Food and coffee outlets are nearby. Penn Station... More 

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hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Vikas K, Thank you for taking the time to review your recent stay. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I would recommend this hotel to any friend or family! The customer service was amazing! The people over the phone and in the lobby were extremely efficient and friendly. The rooms were cute and clean and the food was great downstairs!

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Amanda M, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments, our staff constantly provides great service daily and we look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next... More 

Syracuse
Top Contributor
142 reviews 142 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for business. I thought room was clean and nice. Workout room well equipped. Breakfast buffet is expensive but good. The staff was very helpful for directions. The hotel is loud. The streets noise cannot be avoided. This may be common in NYC though. I would stay again

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Carolyn W, Thank you for taking the time to review your recent stay. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future. More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

The service was not great at all. Couldn't accomplish a simple request until an hour or 2 later after being reminded over 3xs since they had "forgot". Then made it seem as if you interrupted them. Never staying here again. I don't recommend it. Way better places in Manhattan with better service.

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Joe S, Please allow us to apologize for any inconveniences you experienced during your recent stay with us. Please be assured that all of our guests experiences are important to us and we do our best to ensure they have a memorable experience when staying with us , We appreciate the feedback our guests provide us with, so that... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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