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Hilton Garden Inn New York/Manhattan-Chelsea

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121 West 28th Street, New York City, NY 10001
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Hilton Garden Inn New York/Manhattan-Chelsea
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1,487 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Fantastic location in the Garden District. Quiet rooms, excellent city views. Close to subway, Chelsea Market and Hi Line. Room was adequate but not large and hanging closet was tiny. Coffee maker, micro and fridge were provided. We had two queen beds which met our needs nicely. The room had damp carpet and even the bed nearest the AC/window was... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for your review! We are glad you enjoyed your stay and we look forward to your return! More 

Oakdale, CT, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I selected this hotel for two reasons. First, I am a Hilton Honors member. Secondly, it is a very easy walk to Penn Station as well as Madison Square Garden. Great location. The room was clean with good bathroom amenities. Free Wifi.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for your review! Our location is excellent- right in the middle of New York City! As you said, we are a short walk to Penn Station and we are right in the beautiful flower district. We appreciate your kind words and look forward to your return! More 

Orlando, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The management of this hotel does not believe in customer service. If anyone understands the difference between management and leadership, this is a textbook case of Management. Customer service is not aligned with what one would expect from a hospitality establishment. I personally witnessed the front office manager yell at the two bellmen on duty for not responding "immediately" to... More 

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

I would like to apologize for the negative experience you had during your stay. We will use your feedback to improve our operation. Thank you for staying with us and thank you for the review. More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

A bit disappointed. i expected more from a Hilton hotel. For NYC it has fair size rooms and bathrooms but furnishings and carpets are old. Bedding is below standard. Hard and uneven pillows and poorly fitting sheets. AC unit extremely noisy blowing air on "high" regardless of setting. Staff is nice and efficient.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

We really appreciate your candid review. We are always making strides to improve our performance and our guest experience. Feedback like yours is very instrumental in becoming the best hotel that we can be. Thank you for staying with us and we look forward to your return! More 

Sugar Land
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Flowers! The hotel is on a street in Chelsea full of flower shops, so it's fun to see the deliveries every morning. The location is great - near multiple subway lines and the Highline. The staff is very friendly and helpful. There's a great little coffee shop almost right across the street called A Little Taste. The price was extremely... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank for the great review! The flower district is a very interesting and beautiful part of Manhattan. I am also glad you mentioned the staff. They truly are a fantastic team and your kind words will be shared with them. We look forward to hosting you in the future! More 

NC, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel. The streets outside the hotel are really dirty with trash in the gutters, but that's life in the city. The area is okay but there aren't many good places to eat very close. It is very close to a subway stop so getting around the city is easy. Overall it is a very nice place to stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you so much for the review! The streets do get a little busy around here! We are located near many subway lines, making for easy travel to anywhere around the city. We look forward to your return! More 

Antioch, Illinois
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'm a Hilton diamond club member and I stay at a lot of Garden Inn and Hampton properties. I stayed at this property over the 4th of July weekend for pleasure. I had a king bed room on the 11th floor. The room was small (owing to the location) and clean except some mildew odor in the bathroom but not... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you so much for your review! One of the best things about our hotel is that it is located very close to almost all subway lines in New York City. We are just a few blocks from Penn Station and one block from the 1, N and R trains. We are glad you decided to spend your holiday with... More 

YARDLEY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Located in the Garden District of Chelsea, we found this hotel to be a real value. Clean, comfortable rooms with a microwave and fridge a plus especially when traveling with children. Friendly, caring staff. Breakfast buffet wonderful including made to order selections. Exercise room. I would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Hello Diane, Thank you for choosing us as your "home" while in New York City! We were delighted to have you and your family and we welcome you back any time! More 

Abingdon, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

You expect a Hilton Brand Hotel to be clean and welcoming but the staff at the Hilton Garden Inn NY Chelsea / Manhattan treated all guests as if they were old friends. From the bellman that greeted us at the curb when we pulled up from a grueling trip from suburban Maryland to Manhattan to the desk staff and valet... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Hello Michael! Thank you so much for posting these kind words for everyone to see! Our staff here at the Hilton Garden Inn Chelsea are truly amazing. As you said, from the bellman to the front desk, housekeeping and breakfast, we have a collection of some of the most hospitable people in New York City! It goes without saying that... More 

Beersheba, Israel
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good location for this hilton garden inn hotel, room was nice and clean and big. Second foor room was quite. Coffe machine iron and microwave and refrigerator in the room. No safe or bathtub in the room.

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thanks for the feedback! Our rooms are fairly spacious compared to standard New York City style. We are glad you enjoyed your stay and look forward to serving you again in the future! More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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