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Hilton Garden Inn New York/Manhattan-Chelsea

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121 West 28th Street, New York City, NY 10001-6102
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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,635 Reviews from our TripAdvisor Community

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baltimore, United States
4 of 5 stars Reviewed yesterday NEW

Nice hotel and staff. Room was relatively small but efficient and fine for my limited use. Location is close to subway and easy access to main streets. One night business trip to NYC, this hotel served my purposes fine.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Murray F
Stafford, Virginia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here Sunday-Monday in Jan 2016. The hotel was quiet and in a good location for eating and the subway...but where isn't in NYC. For the price it was a good stay. I used the gym twice, its a bit small for the amount of rooms, so I had to wait for the elliptical both times. My only mark... More 

Helpful?
Thank Bill E
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is a good Hotel. The room are rather small compared to other Hilton sites that I have stayed but the quality of service was on point. The hotel was centrally located so that we were able to walk to where we wanted to eat. I was not please that on Monday morning I had to be up before 6... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank michaelbJ2165ZM
Seattle, United States
5 of 5 stars Reviewed 3 days ago NEW

The staff are welcoming and you can not beat the location! This is an affordable, yet very clean place to stay. The staff are friendly and do all they can to provide excellent service. I would highly recommend this hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daley V
Atlanta, Georgia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great place, good service, nice people. I like this one very much. Great Location and easy to things in the City! Very nice Staff as well. Good people who are very aware of their roles and keep good watch on customers!

Helpful?
Thank PSBush
Theresa B, Public Relations Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you so much for your positive feedback; we love getting this response from our guests! We agree that our location is truly outstanding, and we appreciate your compliments on the high level of service provided by our team. We hope you'll choose us again on your next return to NYC, and thank you again for sharing! More 

Iron Ridge, Wisconsin
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Older hotel in good location. Not much on 28th except flower wholesalers, but 7th and 6th avenue has a good variety of modest eating places. Room is small but has good storage. We were there for the Army-Navy game at MSG during the big snowstorm. Did not get housekeeping services understandably because city was shut down. Staff was very friendly... More 

Helpful?
Thank senorsenior99
Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel over a dozen times over the last few years and have progressively watch the room product decline. Threadbare comforters and lumpy beds seem reign supreme here. The room was clean and the staff was nice. Its a great location and it was cheap. I would suggest not popping for the high floor upgrade as... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mebeeme09
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Hello Mebeeme09, Thank you for taking the time to share your thoughts with us. We are happy to know that you enjoyed our amazing location, wonderful staff and high standards for cleanliness! We’re sorry, however, that our comforters and beds did not meet your expectations. We certainly understand the value of receiving a perfect night’s sleep, and we have shared... More 

Hatfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have just returned home from New York after staying at this wonderful hotel. Great location, with easy access to shopping and bars. The staff make this hotel, I cannot praise them enough. They are always on hand to help you with whatever you need help with. They accommodate all of your requests and are always willing to help. The... More 

Helpful?
Thank Sharon S
Raleigh, North Carolina
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location - friendly staff. Walking distance to 2 subways. Hotel Indigo 2 doors down has a rooftop bar that is nice. I would consider staying here again. Rooms are adequate like a NYC hotel. We had one minor complaint while we were there - which was the smell of marijuana in the elevators and on our floor. We smelled... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank CPMoser
Theresa B, Public Relations Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you very much for taking the time to share your feedback - we're so happy you enjoyed your experience for the most part. We're concerned, though, to hear of the odor you describe, and we've sent our security team to investigate this immediately. We do strictly enforce our non-smoking policies here and certainly do not condone of illegal activity,... More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is very clean, the front staff was accommodating and offered to fetch a taxi and bring our bags upstairs if needed. The elevator was smaller and sadly smelled like marijuana most of the time we used it, but we were on the 20th floor so we had to. Our room was very clean, the bathroom was stocked with... More 

Helpful?
Thank Lyndsay B
Theresa B, Public Relations Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Lyndsay, thank you for sharing your experience! We're so grateful for your feedback and delighted to hear that you were satisfied with your stay overall. We do apologize for the slight details of your room that were not perfect, but we're truly happy that we accommodated your needs so well for the most part. Again, thank you for taking a... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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