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Hilton Garden Inn New York/Manhattan-Chelsea

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121 West 28th Street, New York City, NY 10001-6102
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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,627 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel over a dozen times over the last few years and have progressively watch the room product decline. Threadbare comforters and lumpy beds seem reign supreme here. The room was clean and the staff was nice. Its a great location and it was cheap. I would suggest not popping for the high floor upgrade as... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mebeeme09
Hatfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I have just returned home from New York after staying at this wonderful hotel. Great location, with easy access to shopping and bars. The staff make this hotel, I cannot praise them enough. They are always on hand to help you with whatever you need help with. They accommodate all of your requests and are always willing to help. The... More 

Helpful?
Thank Sharon S
Raleigh, North Carolina
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location - friendly staff. Walking distance to 2 subways. Hotel Indigo 2 doors down has a rooftop bar that is nice. I would consider staying here again. Rooms are adequate like a NYC hotel. We had one minor complaint while we were there - which was the smell of marijuana in the elevators and on our floor. We smelled... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank CPMoser
Theresa B, Public Relations Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you very much for taking the time to share your feedback - we're so happy you enjoyed your experience for the most part. We're concerned, though, to hear of the odor you describe, and we've sent our security team to investigate this immediately. We do strictly enforce our non-smoking policies here and certainly do not condone of illegal activity,... More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel is very clean, the front staff was accommodating and offered to fetch a taxi and bring our bags upstairs if needed. The elevator was smaller and sadly smelled like marijuana most of the time we used it, but we were on the 20th floor so we had to. Our room was very clean, the bathroom was stocked with... More 

Helpful?
Thank Lyndsay B
Theresa B, Public Relations Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Lyndsay, thank you for sharing your experience! We're so grateful for your feedback and delighted to hear that you were satisfied with your stay overall. We do apologize for the slight details of your room that were not perfect, but we're truly happy that we accommodated your needs so well for the most part. Again, thank you for taking a... More 

Tampa, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I started staying at this particular location because it's near the office where I work, but I continue to go there 5-6 times a year because the service is terrific. It's not a fancy hotel, but it's clean, efficient, friendly and sits in the middle of the last remnants of the flower district, which means every morning I walk through... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Claire B
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 4 nights in total during the NYC snow storms. The service was really good and the staff insightful as to travel restrictions at this time. The hotel is in a great location and convenient to the subway, Penn station and good eating places (and shopping). I would recommend.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Matthew C
1 review
1 of 5 stars Reviewed 1 week ago

During the 2016 Blizzard, The Chelsea HGI gave the rooms that I paid for in advance away. I rented 3 room 2 doubles and 1 single, for 5 of my employees that were strained in the city. When they arrived they gave them 2 kings and one double, and when I called they told me this is all they have... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank soniamQ9914LI
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Sonia, Please accept my apologies for this frustrating experience – we always try our best to accommodate all of our guests’ requests for specific room types, but as indicated during the booking process, we are not always able to 100% guarantee this will be possible. Due to the blizzard, we had many guests who extended their stay, as their... More 

Newark DE, United States
1 review
5 of 5 stars Reviewed 1 week ago

Spent five nights during a severe snowstorm - was comfortable throughout even though some services were not available due to the weather. Room was clean, spacious and comfortable. I would definitely book this hotel again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John D S
Pitttsburgh, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Wasn't my best experience. Has a reservation issue and manager was hostile. During the Blizzard of January 2016. I found hair embedded in the towels. yuk. In room maid service was cancelled due to the storm which I get, but they really need to look into their laundry practice.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank George J
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear George, Thank you for taking the time to share your comments with us, and we’re very sorry to know that we weren’t able to better accommodate you during the blizzard. There is no excuse for our associates or managers to be less than polite, and we have shared your experience with our entire team to ensure that nothing like... More 

1 review
5 of 5 stars Reviewed 1 week ago

Recently stayed here for a family holiday to NYC. We had a fantastic time and would highly recommend this hotel. The location is ideal - easy walking distance to Times Square, Empire State Building, 5th Avenue etc. The staff at reception were all really lovely (apart from one guy on our day of departure who seemed a little arrogant) -... More 

Helpful?
Thank Catriona C
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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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