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Hilton Garden Inn New York/Manhattan-Chelsea

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121 West 28th Street, New York City, NY 10001-6102
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1 room 1 guest
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Hilton Garden Inn New York\/Manhattan-Chelsea
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1,514 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Virginia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was a fine hotel. It was clean and the service was excellent. We knew not to expect any extras like free breakfast or much space. There were a small fridge and a microwave in the room, so it made it easy to avoid spending a lot of money eating out. There are 3 hotels in a row, and the... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed here for 4 nights during our stay in New York City. The hotel was very clean and tidy. It's staff were helpful and polite and although meals weren't part of our room rate we did have breakfast one morning which was lovely. One thing I would mention is I would say the hotel was more 'businessy' than 'romantic'... More 

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5 of 5 stars Reviewed yesterday NEW

Great small, friendly hotel with a lovely staff. Good location also with walking distance to most attractions. Rooms are comfortable and clean, nice breakfast and bar area , valet parking for the car too .

Review collected in partnership with Hilton Garden Inn

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Huntington Beach, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Located in a nice central location, walking distance to Empire State Building and Times Square. Rooms aren't big but it is NYC so it did meet our expectations. We lucked out and got an interior room (no view) that was away from all of the street noise. The front desk staff and bellman looked like they all had better places... More 

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thanks for the review! Our rooms are very quiet compared to the hustle and bustle down below! I am surprised at your reaction to our staff. They usually get such great reviews. We will use your review as an opportunity for training as we are always striving to improve our product. More 

Almonte, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

First off, I travel a lot for work and stay in this area often. Regular customer of the hotels in this area as our offices are a block away. There are 4 hotels right beside or across from each other here including the Hilton Garden Inn. I decided to try the Hilton for a change from the Indigo or the... More 

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear David C, I believe there was a miscommunication regarding your Hilton Honors points. Please contact me personally at the property if you would like to discuss. 2125642181 More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very close to subway and you can walk to good eating places around. Pretty flowers and plants in the street when u step out. There was hair on the bed when we checked in - staff came and changed the sheets immediately. There was blonde hair in the tub when i went to shower the first day. Since i had... More 

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Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Radhika P, Thank you so much for your great review! Our location makes us the ideal hotel for staying in New York City because of our proximity to all of the major subway lines, Penn Station, Madison Square Garden and the High Line! We are glad you took the time to share your experience with us and we look... More 

Raleigh, North Carolina
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn in Chelsea is in a great location between a couple of subway lines and close to Penn Station and Madison Square Garden. The rooms are reasonable sized for NYC and clean. The staff was friendly enough. The hotel is in the flower district so you do have to dodge some large plants and water on the... More 

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for your kind words regarding your stay. They will be shared with the staff who works so hard to keep the hotel clean and fresh! I apologize about the mattress as some guests simply prefer a firmer bed. Thank you for staying with us and safe travels! More 

Reston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Good location close to Penn Station and Chelsea but otherwise poor hotel commitment to customer service and dirty rooms. AND they charge per bag to hold your bags (big and small alike) after you check out!!! I have never actually seen this policy at any Hilton hotel before and it alone makes this a 'never stay there again' hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for your review. We apologize for any inconvenience our baggage fee may have caused you. Please feel free to reach out to me personally for your next reservation and we will be sure to waive the fee. 2125642181 More 

Washington DC, District of Columbia
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

As with all New York hotels, the room are a little small (but bigger than others I've been in). Room was clean, quiet and staff was friendly and helpful. Hotel is located on street with many plant/flower stores, and its fun to wander in and out. Only complaint is that the elevator service isn't great at peak demand (i.e. when... More 

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Billy, You are right- even though we are in New York City our rooms are a little larger than most because we are a Hilton Garden Inn brand. I am glad you mentioned our staff because we take great pride in providing excellent guest service! Thank you for the review and we look forward to seeing you again soon! More 

Ashburn, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were on the 20th floor with a decent view looking downtown over roof tops. Could not see the Freedom Tower. Other than some door slams in the mornings it was a quiet stay. Beds were lumpy though, so didn't get a decent night's rest until the third night there when I was exhausted. Room and bathroom were good size... More 

Was this review helpful? Yes
Mike P, General Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Thank you for sharing your experience! One of the best things about The City is there is no shortage of good food! Please contact me directly at the hotel so that we can get your points straightened out. Thank you! 2125642181 More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
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