We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel deals
Hotel website
121 West 28th Street, New York City, NY 10001
Special Offer
Save up to 25%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Garden Inn New York/Manhattan-Chelsea
Professional photos View all
Browse nearby
Hilton Garden Inn New York/Manhattan-Chelsea
Write a Review

1,458 reviews from our community

Traveler rating
    639
    594
    147
    45
    33
See reviews for
450
375
120
254
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1458)
  • Mar-May only
    (425)
  • Jun-Aug only
    (388)
  • Sep-Nov only
    (339)
  • Dec-Feb only
    (306)
All months
Top Contributor
92 reviews 92 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My brother and I came in on a Friday night in early May to attend a concert the same night. The hotel was very accommodating, we were slightly early for check-in but our room was ready. There was a wonderful complimentary cider drink in the lobby. The bus staff was very polite and helpful. Our car was valet parked for... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel is perfect for those who want a convenient central location in NYC. It is clean, fairly reasonable, nice rooms with queen beds, very near subway, in walking distance from many attractions and shopping, and has an excellent hot, made to order breakfast (not free). The best is that the staff from front desk to bell staff to waitresses... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is located on 28th street a couple blocks south of Times Square. Great breakfast set up. Great front desk people. Gym is nice. Only downfall, no hot tub or pool. Absolutely, no complaints. Would stay there again in a heartbeat.

Was this review helpful? Yes 1
Lake Wylie, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The staffi is always friendly and helpful. Traveling is part of the career choice, usually assigned to a project for lengthns of 6 to 18 months. So you get to know staff. They treat you like family and do all they can to make yours stays comfortable, like home.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

The rooms are really unremarkable but are clean and fit the needs of business travelers. However, if you are a loyal Hilton Honors Member, don't expect any favors. This hotel has a ridiculous 48-hour cancellation policy and will charge you the full cost of your hotel stay if you don't comply with same. My business trip to NYC was cancelled... More 

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Vharris1913, Thank you for your feedback. We are sorry our cancellation policy did not meet your needs. Your comments will help us to improve our policies and better serve our guests in the future. We hope you will consider staying with us again if you return to the area. Warm Regards, More 

Schenectady, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

As an Hilton Honors Gold club member, I was disappointed. While the room was nice, clean and quiet, there were annoyances. With a Noon checkout, I thought that I was doing the hotel a favor when I checked out a 8am and left my bags for storage. Charging $2 per bag seemed cheap and inappropriate. Next time, I'll just keep... More 

Was this review helpful? Yes 2
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Peter B, I appreciate your review of your recent stay at our hotel. I understand that you were unhappy with some of the charges. I apologize if the charges were not clear when you first booked the room. We hope this recent stay does not hinder you from returning to us again Guest feedback is incredibly important to us.... More 

Kingsville, Ontario, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Staff at this hotel are exceptional. Friendly, courteous and very helpful. Rooms were clean and beds were very comfortable. Location is excellent. We had a problem with our air conditioner which was fixed immediately and courteously by the maintenance staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Bob K, Thank you for taking the time to review your recent stay. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future More 

Charleston, United States
1 review
5 of 5 stars Reviewed 1 week ago

My recent stay was an oasis in an otherwise very busy travel week. The garden district location was perfect for the two meetings I had scheduled...I was able to walk to both! The staff is very friendly, efficient and professional. I will definitely be back!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Karen Q, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to... More 

Montreal, Canada
1 review
3 of 5 stars Reviewed 1 week ago

1- Stains on the floor in the bathroom. 2- Room not vacumed daily or at least not properly. 3- Tiny room without a feeling of cleanliness. 4- Hall way on our floor not vacuumed during at least 48 hours same debris on the floor. 5- At $200.00US + the room it was way too expensive for what we got.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Aline S, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We’re very sorry your experience at our property wasn’t up to our usual high standards and we’ve addressed the problems you mentioned with our housekeeping team. Thank you for alerting us to this issue, and we hope you’ll give us... More 

St Petersburg, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Best trained hotel staff in NYC. Resort level service at an HGI! Never disappoints. Great breakfast as well. This has become our hotel of choice in NYC. Well located - easy access to entire city - walk uptown or down.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review

Dear Robert G, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

364 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (211)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (68)
Viewed
View from room (13)
Viewed
Bathroom (19)
Viewed
Dining (2)
Viewed
Other (84)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (112)
Viewed
Amenities (19)
Viewed
King Guest Room (24)
Viewed
Restaurants and Bars (11)
Viewed
The Hotel (36)
Viewed
Two Queen Guest Room (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Bathroom (1)
Viewed
Dining (11)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (12)
Viewed
Business center/function rooms (2)
Viewed
Other (10)
Check In Check Out
Show Prices
Hotels you might also like...

Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay