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All 453 New York City hotels

Hilton Garden Inn New York - Chelsea

3.5 of 5 Hotel   |   121 West 28th Street, New York City, NY 10001 (Manhattan)
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Ranked #164 of 453 Hotels in New York City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
LisaSK Connecticut, USA
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1,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Connecticut, USA
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Price of the room excellent for Chelsea , NYC. Rooms are adequate and comfortable. Staff very friendly and helpful. Situated in center of flower district it is gorgeous to go for a walk around in the am. Smaller hotel than others in NY overall but pleased with experience.

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Boston, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Friendly staff. Clean rooms. Good location. Great breakfast. Excellent servers in dining room Street parking free on Friday and Saturday nights. Interesting area of Chelsea. Good to walk around. Easy to get to NYC attractions, like Broadway, Times Square, Empire State building.

Review collected in partnership with Hilton Garden Inn

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Kahoka, Missouri
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The price of this hotel was very good for what you get. The rooms are small if you have 2 beds, but clean. The staff was always helpful & nice. They have happy hour through the week with top shelf liquors and beer which was a surprise. They have a business center that you can use without an extra charge.... More

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Jensen Beach, Florida
Top Contributor
90 reviews 90 reviews
30 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were told by two New York natives that the Chelsea area would be centrally located for our needs. The metro is close by on 28th street making traveling uptown and downtown quickly. We purchased a multi-day pass not to hassle with buying tickets. We picked Chelsea Garden Inn since the prices were the best here, and it is a... More

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Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for eleven nights over Thanksgiving, which we recognise is the most expensive period to stay. Overall, It was a nice hotel in a quiet area but it was far too expensive for what it was. The hotel was nice enough - the doormen in particular were absolutely fantastic and very friendly - greeting us cheerfully and always helping... More

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london
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed here for two nights while visiting NYC. I had a room on the 20th floor, the room was huge.. Big comfy bed lots of pillows.. And a great bathroom bath tub and over head shower, plenty of towels lots of space and big mirrors.. Location was okay, ideal for tourist attractions not many restaurants about and felt a... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Beachbabeiwish, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to see... More

1 review
4 of 5 stars Reviewed 1 week ago

The staff was excellent, housekeeping could use a little help in providing amenities for the number of people in the room. There were 4 of us and they would leave amenities for 2 even when I left a note. We had the porter drive our car to a parking lot a couple of blocks up from the hotel and then... More

Review collected in partnership with Hilton Garden Inn

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear irasemal2014, Please allow us to apologize for any inconveniences you experienced during your recent stay with us. Please be assured that all of our guests experiences are important to us and we do our best to ensure they have a memorable experience when staying with us , We appreciate the feedback our guests provide us with, so that we... More

Kingsville, Ontario, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Exceptional hotel with a super staff. Very friendly and willing to go "beyond the call" to make the stay a pleasant one. Room was very clean and bed was very comfortable. We took advantage of the breakfast buffet each morning. The food was excellent and the staff were very cheerful. The hotel is one half block from the subway which... More

Review collected in partnership with Hilton Garden Inn

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Bob K, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future.... More

Bratislava, Slovakia
2 reviews
3 of 5 stars Reviewed 1 week ago

Perhaps we had a bad luck only but the noise from the construction work next to the hotel was huge. This was the first hotel we changed the room after 2 nights ever (we stayed 6 nights). Fallen/broken plaster in the bathroom was not expected at Hilton at all. The only money worth aspects of this hotel were location and... More

Review collected in partnership with Hilton Garden Inn

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Bethlehem, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Hilton Garden Inn, Chelsea on my last 4 trips to NYC and have never been disappointed. The staff is always friendly, courteous, professional and extremely helpful. I have never had a better check in experience than at this hotel. The rooms are spotless, and the amenities are amazing. There are more than enough outlets to charge electronic... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear tourmom419, Thank you for sharing your 5 star feedbacks with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City, Warm... More

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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