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Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
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    This weekend 11/21/2014
    $169/night
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Hilton Garden Inn New York - Chelsea
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Hilton Garden Inn New York - Chelsea
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1,319 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Drammen, Norway
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel for a couple of days. Situated pretty central, with a close walk to everything you need. Service was good. Value vs price was good. Nothing especially good or bad to tell about this hotel.

Was this review helpful? Yes 1
West Hollywood, CA
Contributor
15 reviews 15 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is ideally located but turned out to be not-so-ideal. It's a tall, thin building with a very small lobby and bar area. My room was quite small but that is to be expected in Manhattan. The furnishings and overall room quality are fine but certainly not luxurious. There was only a thin blanket on the bed, and it... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

My sister and I stayed here for three nights. It's literally 6 min. from MSG walking.... In a small wedge heel. ( that's important) 😬 The doormen here were the most delightful I have ever encountered. Always a smile and more than helpful. My only issue is that we seemed to have a faulty heating system. No matter what we... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a weekend in mid October, and really cannot complain at all. It had all the amenities that should be provided for a hotel in NYC and Chelsea area. A very small hotel (only 10 rooms or so on 24 floors), it provided everything I could have possibly needed. A very nice, clean room (decent size for NYC),... More

Was this review helpful? Yes 2
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Chris M, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time... More

Darlington, United Kingdom
Contributor
15 reviews 15 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I would be more than happy to use this hotel again. I spent last weekend here and the King size city view room I booked was very clean and comfortable and to a very high standard in terms of facilities & fittings. The staff were also very polite and helpful. Its location in the Flower District of New York is... More

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Lain H, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future. More

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travel all over the world on business and what I want more than anything is a clean place and nice room but a great staff. Anyone who travels knows the staff makes the visit, well this is a outstanding staff from the Bellman to the Front desk the staff to name just a few is simply great. From Johnmarie... More

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Gary M , Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love... More

usa
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton Garden Inn in Chelsea was the perfect spot for a five day Manhattan vacation: our room was super clean and quiet (and it had a closet!) not too crowded (there was even a fridge and a microwave and a chest of drawers) and, since it was in the flower market district, every day when we walked outside we... More

Was this review helpful? Yes 3
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Fredusa, Thank you for sharing your 5 star feedbacks with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City, Warm... More

Ithaca, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the room was very clean (super important), the beds are outstanding, comfortable, firm, provided a great night sleep, excellent service, service desk was very friendly, close to shopping, good restaurants, near our event that weekend,

Was this review helpful? Yes 2
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Colleen S, Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York. Warm Regards More

Brookline, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff at hotel very professional, helpful, and friendly. Hotel had greeting staff personnel at front door to help assist guests with their luggage. Hotel room accommodations very clean and good. It was great having a coffee maker, refrigerator, and microwave in the room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Garry W, Thank you for posting 5 star review We are very happy to learn that you enjoyed the location of the Hotel and appreciate your feedback to future travelers. We look forward to welcoming you on your next visit to New York. Warm Regards, More

Austin, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great location and very helpful staff! I stayed on an upper floor facing the back of the hotel and my room was very quiet (a colleague stayed street side and said it was loud in the night). The staff could not have been more friendly or helpful - they really went out of their way and exceeded expectations. Look forward... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Marybeth R L, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next... More

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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