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All 451 New York City hotels

Hilton Garden Inn New York - Chelsea

3.5 of 5 Hotel   |   121 West 28th Street, New York City, NY 10001 (Manhattan)
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88%
Ranked #156 of 451 hotels in New York City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Travelbug8508 Raleigh, North Carolina
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1,320 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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English first
Albany, New York
2 reviews
1 of 5 stars Reviewed yesterday NEW

I reserved a room here on Hotel Tonight, but when I arrived with a bicycle, I was told I was not allowed with a bike in the room. No where on the site was there anything about a policy of no bikes in their rooms. I had stayed at this hotel a number of times previously, one time bringing a... More

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Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was the second time we stayed here. Its a very nice hotel, I liked the mini fridge in the room and the staff was very helpful. Traveling with my five year old son we like to visit Union Square so I like that the hotel is conveniently located close to subway stops. The only down side is the walls... More

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Stillwater, NY
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed there 3 days and found it wonderful. I had a internet radio and they were able to get it connected quickly. The view was great, room clean and comfortable. Location was fantastic, right off the #1 (red) line at 28th st.

Review collected in partnership with Hilton Garden Inn

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Staying here currently on week two. Staff is absolutely phenomenal - they greet you with a smile every time you return. They are kind and helpful. Rooms are small but this is NYC. Fridge and microwave in the room are helpful for long stays. Internet can be a bit slow. Wish they had laundry in the building. Easy access to... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Monica J, Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York More

Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed 1 week ago

I stayed at HGI-Chelsea in June 2014 for 3 nights. It is located blocks away from Times Square and plenty of shopping and restaurant choices. It's in the flower district , so the block is lined with all types of plants/trees, which makes for a pleasant atmosphere, but there was no mistaking it for a NYC street. There was construction... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Sjbrown01, Thank you for posting a review. We appreciate the feedback you have given us and want you to know that we are making some enhancements. We appreciate your understanding while we go through this process and look forward to welcoming you again should your travels bring you back to New York. More

Philadelphia, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was in a very convenient location in the floral district between two major metro lines within a 2 block radius. We arrived on the Mega Bus from Philadelphia just 1/2 block away. The room was ready well before noon and we were able to check right into the hotel, drop our bags and go. The room was comfortable... More

Review collected in partnership with Hilton Garden Inn

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Karen C, Thank you for taking the time to write a positive review about your stay. We are extremely happy that you had a 5 star experience and look forward to hosting you again in the near future. More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

After staying at what I thought was an excellent representative of the Garden Inn brand last month (W 35th St.) and in a decent Hampton Inn (Madison Sq. Garden) nearby earlier in the weekend, I had high expectations for this property. I, as at least one other reviewer experienced, had AC noise issues and was eventually moved to a different... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Brett M, It’s unfortunate to hear that your recent stay with us was not as comfortable as you would have liked it to be. We want nothing more but to provide our guests with the best service possible and a comfortable stay throughout, We appreciate the feedback our guests provide us with, so that we are able to pursue... More

Raleigh, NC
Top Contributor
60 reviews 60 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is not in the "hip" part of Chelsea (which is not too far) . It on the border of Chelsea on a relatively quiet street with lots of wholesale flower and plant vendors. It is very close to a subway and close to Grand Central Station. The king room I got was clean, comfortable, cheerful, well lit and... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Grover33raleigh, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you... More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It's what you can expect in NY. The location is great and it's a quick walk to Penn station. The staff was friendly, helpful and I really liked the gym. The room was tiny, and the bathroom little lighting but it was more than OK for the 2 nights I stayed. If you want a larger room do a better... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear TaniqueC, Thank you for taking the time to review your recent stay on TripAdvisor. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future More

West Palm Beach, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited NYC over the Fourth of July weekend. We usually stay at B&Bs, but decided to try the Hilton Garden Inn Chelsea for its location. The staff provided a surprisingly personal experience, considering the hotel is a large hotel operated by a chain. For example, when we arrived in the room, the air conditioning unit was rattling. After a... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Michael D, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time... More

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#109 Family Hotel in New York City #112 Business Hotel in New York City #138 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy’s, Fisher Price, Cisco Systems. ... more   less 
Number of rooms
169

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