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Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
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Hilton Garden Inn New York - Chelsea
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Hilton Garden Inn New York - Chelsea
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1,367 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jamestown, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

our stay was just what we were looking for! it was convenient and close to the nyc attractions that were important for our family to visit. the staff at the hotel was extremely friendly and helpful in every aspect of our stay! thank you for making our trip terrific.

Review collected in partnership with Hilton Garden Inn

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Since we typically take Amtrak to NYC and arrive at Penn Station, this is a perfect location because we can easily walk to and from Penn Station. It is also in a great location for getting anywhere around the city. The staff is very friendly and very helpful. The rooms are clean and nicely decorated. We have stayed in this... More 

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Bristol, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago NEW

Went to NYC with my boyfriend 1/18-1/19 as a late birthday present. When we walked in, the staff was super friendly and there were no issues with my reservation. We were in and out a couple times to rest our feet and dry off from the pouring rain, and the staff greeted us every single time we walked by! The... More 

Review collected in partnership with StudentUniverse

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Chicago, United States
1 review
3 of 5 stars Reviewed 1 week ago

Took a business trip recently and stayed at the Hilton garden Inn in Chelsea. HVAC system was lous, but I heard other guests complaining about it too so figured moving might not help. Staff was very friendly though. No complementary breakfast here! Be prepared to tak e a walk to feed yourself for a reasonable price.

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Lake Ronkonkoma, New York, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Decided to stay there for my birthday weekend in November. We arrived in the city early because we had tickets to a 10:00 Holiday show. Surprise to us our room was ready by 8:30. We went up to our room and was pleasantly surprised it was very nice. The staff at this hotel are all very helpful and friendly. Breakfast... More 

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Calgary, Canada
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I chose this hotel for its location and the price is also very good. We did not use the gym though. The room was clean and quiet, nothing to complain there. Free breakfast in the morning and nice cold lemon-infused water in the lobby added a nice touch to the stay.

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Silly2013, Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at the Hilton Garden Inn Chelsea .We look forward to welcoming you back More 

Hazleton, Pennsylvania
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in January of 2014 and ended up with an unauthorized $250 charge on my credit card that I fought with the hotel manager, corporate Hilton, my credit card company, and the BBB for a 6-7 month period to try to get back. I finally did a review of the experience on tripadvisor and suddenly got the attention of... More 

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear RochellZ, Thank you for taking the time to write a review. We appreciate your comments both positive and constructive, as it is an excellent way to continually improve our processes and afford a better experience for our future guests. I was disappointed that you were not completely satisfied with your last stay .Please be assured that your feedback has... More 

Virginia Beach, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hilton Garden Inn - Chelsea, located on 28th street between 6th and 7th Avenue, is a surprisingly quiet hotel, located in the busiest borough in New York City. Situated about 3 short blocks south of Penn Station, the hotel sits on a block with three other boutique hotels and is surrounded by floral shops, giving it more of a... More 

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Rober N, Thank you for posting a review. We appreciate your feedback which will help us improve our services for future travelers. We hope to have another opportunity to better serve you on your return to the Hotel. More 

Boston, MA
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was looking for a hotel close to Madison Square Garden for a work trip. The location was good - just a few streets away. Room was clean and quiet. Gym was small but fine for my needs for a quick am workout. Breakfast buffet was great in the morning. No dinner is available at the hotel though but there is... More 

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Painthome, Thank you for posting a positive review about your stay experience. We appreciate your feedback and look forward to welcoming you back when you revisit New York. More 

Alexandria, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location of this hotel is great and the price is good for Manhattan. The hotel is an easy walk to Penn Station. We had a room with two beds which was very comfortable for us and our two boys. I was particularly impressed with the staff. We found them to be exceptionally helpful and honest.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Rusell H, Thank you for posting 5 star review We are very happy to learn that you enjoyed the location of the Hotel and appreciate your feedback to future travelers. We look forward to welcoming you on your next visit to New York More 

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#130 Family Hotel in New York City
#139 Business Hotel in New York City
#186 Romantic Hotel in New York City

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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