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Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
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#164 of 453 Hotels in New York City
1,282 Reviews 4.5 of 5 stars
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Hilton Garden Inn New York - Chelsea
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Hilton Garden Inn New York - Chelsea
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1,282 reviews from our community

Traveler rating
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    528
    117
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Brighton, England, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our first visit to New York City and this hotel was a nice surprise. Of all the research that I had done, I was expecting a small room. The staff was very welcoming and accommodating. Our room was very nice, comfortable and spacious. Everything was clean, stylish, and organized well. Its position is the main attraction, just round... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

HVAC unit in room was very loud. I was put in an accessible room (neither of us is disabled), and the room was right by the elevator so it was very noisy throughout the day. Housekeeping staff was very quick. The front desk staff during the day was helpful with providing directions. The afternoon staff was not at the front... More

Review collected in partnership with Hilton Garden Inn

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Cambridge, Massachusetts
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I stay at a lot of New York City mid-priced hotels and this was a nice surprise. The staff was very welcoming and accommodating. My room was very nice and comfortable. Everything was clean, stylish, and organized well. I would be happy to stay there again.

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear StevenCboston, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future. Warm... More

Carmel, New York
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

While "Garden Inn" is not my favorite Hilton brand this is a very nice hotel with good location in Manhattan. Located in the Flower District and the Street in lined with flowers and plants from all over the world. As I said I prefer the Hampton Inn and Homewood suites Hilton brands. I did enjoy my stay there. I would... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Maze916, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you... More

Connecticut, USA
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Price of the room excellent for Chelsea , NYC. Rooms are adequate and comfortable. Staff very friendly and helpful. Situated in center of flower district it is gorgeous to go for a walk around in the am. Smaller hotel than others in NY overall but pleased with experience.

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Lisa K, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time... More

Boston, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Friendly staff. Clean rooms. Good location. Great breakfast. Excellent servers in dining room Street parking free on Friday and Saturday nights. Interesting area of Chelsea. Good to walk around. Easy to get to NYC attractions, like Broadway, Times Square, Empire State building.

Review collected in partnership with Hilton Garden Inn

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Jesse K, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future.... More

Kahoka, Missouri
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The price of this hotel was very good for what you get. The rooms are small if you have 2 beds, but clean. The staff was always helpful & nice. They have happy hour through the week with top shelf liquors and beer which was a surprise. They have a business center that you can use without an extra charge.... More

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Lynne B , Thank you for taking the time to review your recent stay on TripAdvisor. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future. Warm Regards, More

Jensen Beach, Florida
Top Contributor
90 reviews 90 reviews
30 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

We were told by two New York natives that the Chelsea area would be centrally located for our needs. The metro is close by on 28th street making traveling uptown and downtown quickly. We purchased a multi-day pass not to hassle with buying tickets. We picked Chelsea Garden Inn since the prices were the best here, and it is a... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Marty B, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to... More

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for eleven nights over Thanksgiving, which we recognise is the most expensive period to stay. Overall, It was a nice hotel in a quiet area but it was far too expensive for what it was. The hotel was nice enough - the doormen in particular were absolutely fantastic and very friendly - greeting us cheerfully and always helping... More

Was this review helpful? Yes 1
london
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for two nights while visiting NYC. I had a room on the 20th floor, the room was huge.. Big comfy bed lots of pillows.. And a great bathroom bath tub and over head shower, plenty of towels lots of space and big mirrors.. Location was okay, ideal for tourist attractions not many restaurants about and felt a... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Beachbabeiwish, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to see... More

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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