We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
Click for phone number
Hotel deals
Hotel website
Special Offer
Parking Package
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Hilton Garden Inn New York - Chelsea
Professional photos View all
Browse nearby
Hilton Garden Inn New York - Chelsea
Write a Review

1,301 reviews from our community

Traveler rating
    587
    533
    122
    35
    24
See reviews for
411
344
109
210
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1301)
  • Mar-May only
    (357)
  • Jun-Aug only
    (388)
  • Sep-Nov only
    (313)
  • Dec-Feb only
    (243)
All months
Dallas, Texas, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stay at the Hilton Garden Inn. Unfortunately I misplaced my Nook eReader during my stay. I called to see if it had turned up and was put in touch with Esmeralda. Esmeralda went through every possible channel to try to help me locate it. She checked all possible avenues, and was in touch with my over phone... More

Was this review helpful? Yes
Carmel, Indiana
Top Contributor
73 reviews 73 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Have been several times for business. Nice clean and quiet hotel. Decent gym, lobby bar and helpful staff. The floors are small, but the rooms are a little more generous than most NYC hotels, still not large. Good value for the city. Will go back for sure.

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Paulz46033, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you... More

Boston, Massachusetts
Top Contributor
112 reviews 112 reviews
45 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotels in NYC are expensive, so even a Garden Inn is not cheap. The location was convenient for our dining and sightseeing plans. There are two subway stations within two blocks, for different lines, and the Lincoln tunnel is a short (but slow) ride away. Our took had two queen beds, and we were on the 18th floor. We needed... More

Was this review helpful? Yes
Temecula, California
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

It’s still amazing to me that only in New York could a hotel charge over $300 dollars a night and just be average. The room was small – typical for NY and the a/c unit was noisy, however the staff was friendly and the bathrooms were clean. The only good thing about the hotel was the location in the middle... More

Was this review helpful? Yes
New York City, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is all about location, you're in the middle of Chelsea and Penn station which are always pretty active areas. The rooms are on the small side so I wouldn't recommend having more than two people in a room. The hotel is clean and pretty basic so if you need more than just a clean place to lay your... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear DoggyDASH, Thank you for taking the time to review your recent stay. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future. Warm Regards More

Phoenix, United States
1 review
2 of 5 stars Reviewed 1 week ago

We were there for four days and could not connect to wifi. Called tech support three times - daughter had to go to lobby to connect. Sheet was too small for the bed and kept slipping off the mattress corners. We do not feel we got value at this location and we do not recommend this hotel if you want... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Eli M, I appreciate your feedback on the connectivity of our internet service. I apologize for the inconvenience. We are currently addressing the internet issue with our service provider to ensure additional guests do not experience the same. Thank you for bringing this to my attention and I invite you to consider staying with us again when your travels... More

Vancouver, Canada
1 review
3 of 5 stars Reviewed 1 week ago

When I first found out I was staying at a Hilton in the Chelsea area, I had high expectations. When I arrived, I was surprised to find the hotel felt like it was a small "boutique" hotel that had been converted to a Hilton. Also it was located on 28th St and 7th Av, so it actually felt like it... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
San Juan, Puerto Rico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Overall the place is ok. Relatively clean and great location but the service is very sub par. Upon check in we were early and the room wasn't ready which I completely expected and wasn't a big deal. We planned to drop our bags and head out anyway. The person at the check in desk while not rude was less than... More

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Charles B, Thank you for taking the time to share your feedback about our hotel. We apologize for the inconvenient scent during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. Because travel is very important, we try hard to make sure all our guests have... More

Mount Laurel, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had an early train from Penn Station the next day, so we were looking for something close and convenient and this hotel fit the bill. It is about 4 blocks away. There is not much on the street where it is located, but it is between 6th and 7th avenues on which there are plenty of restaurants. When we... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear LN, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you... More

United States
1 review
3 of 5 stars Reviewed 2 weeks ago

For $375 a night, I thought breakfast was included. They were unwilling to work anything out. Also the bed had a large dip in it that gave me a backache, and we could not get the fridge to work. Not cool for such an expensive hotel!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Garden Inn New York - Chelsea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Priceline, Cheap Tickets, Hilton Hotels, Travelocity, Agoda, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Hilton Garden Inn New York - Chelsea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

347 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (198)
Viewed
Room/suite (66)
Viewed
Dining (2)
Viewed
View from room (9)
Viewed
Bathroom (18)
Viewed
Hotel & grounds (21)
Viewed
Other (82)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (112)
Viewed
Amenities (19)
Viewed
King Guest Room (24)
Viewed
Restaurants and Bars (11)
Viewed
The Hotel (36)
Viewed
Two Queen Guest Room (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Hotel & grounds (12)
Viewed
Bathroom (1)
Viewed
Room/suite (4)
Viewed
Dining (11)
Viewed
Business center/function rooms (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay