We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
Hotel deals
Hotel website
Special Offer
Parking Package
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
Hilton Garden Inn New York - Chelsea
Professional photos View all
Browse nearby
Hilton Garden Inn New York - Chelsea
Write a Review

1,340 reviews from our community

Traveler rating
    606
    545
    125
    38
    26
See reviews for
418
349
112
222
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1340)
  • Mar-May only
    (357)
  • Jun-Aug only
    (388)
  • Sep-Nov only
    (339)
  • Dec-Feb only
    (256)
All months
Cuyahoga Falls, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

The Hilton Garden Inn in Chelsea on 28th between 6th and 7th is nicely located and within walking distance of Penn Station. I stayed with my family, and we were able to easily negociate the the subway system to use the hotel as a "home base" from which to explore the city.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Holland
Top Contributor
115 reviews 115 reviews
35 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is nicely located in the centre of New York and a a perk in a quit area the rooms are abit on the small side but still very comfortable all in all a pleasant place t ostay eiter for business or pleasure

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Moher, Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York. More 

Santa Monica, California
Top Contributor
211 reviews 211 reviews
38 hotel reviews
109 helpful votes 109 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I have stayed in this Hilton Garden Inn numerous times, but the most recent stay was a debacle. I had reserved the dates in November and was quoted a rate of $360 for Thursday night, $341 for Friday and Saturday nights. On arrival at the hotel found that the current posted rate was $188 for Friday night and $250 for... More 

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Ray D, Thank you for staying at the Hilton Garden Inn Chelsea and writing a review. Our rates do change according to the demand, however, we are competitive with the rest of our area. At times, to sell the last couple of rooms the hotel will lower the rate just to fill. I'm sorry for any confusion this may... More 

Wadsworth, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just by chance we came across this hotel and it was wonderful! First it's on W28th so getting to the subway was easy. The people that work there were very friendly and professional. Odi behind the desk, was amazing to work with. Mike working the lobby was courteous and made an effort to know who we were. And Nick the... More 

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Firedad329, Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York. More 

Stockholm County, Sweden
1 review
4 of 5 stars Reviewed 1 week ago NEW

Nice location in vibrant area at a distance from all the worst tourist stuff. Staff is friendly throughout. It is not luxury but is definetly worth its four stars, nice big rooms and well kept and clean.

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Maverick77, Thank you for taking the time to review your recent stay. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future. More 

Texas
Top Contributor
62 reviews 62 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my third time to stay at the Chelsea Hilton Garden Inn in the Flower District. Located on W. 28th St between 6th & 7th Avenue makes this hotel in the perfect location. You are literally half way between awesome destinations .... Union Square and Times Square! We walked everywhere ... and we have learned to "walk with purpose"... More 

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Retreatowner, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to see... More 

Niagara Falls, Canada
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

Thanks so much for the nice stay. Room was clean and small. Perfect for what we needed including Keurig machine. Hot water unlike many hotels we have stayed in. Odi at the front desk was a doll. Someone please give this girl a raise and promotion she was simply wonderful and that smile never left her face. We were in... More 

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Ashley M , Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next... More 

maggie valley, NC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

attn. Terry, General Manager. This is our third time straying with you. We got married here in NYC and last year it was a pleasant surprise upon arrival to see a welcome back note on the desk to both of us with a lovely bottle of wine. This year the rate was even higher than last and we call you... More 

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear ScottNielsen , Thank you for staying at the Hilton Garden Inn Chelsea and writing a review. When Terry found out that you were returning to our hotel for your anniversary, he did extend a substantial rate reduction and offered 1 complimentary breakfast for the occasion. Our rates due fluctuate and at times all of New York city can get... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Had a great experience for our 10th Anniversary. We stayed 5 nights and the room, though not large, wasn't too cramped for 2 people. The bed was comfortable and the staff was FANTASTIC! Hotel was in a great location for transit through Penn Station. Only about a 5 minute walk. Also a 5 minute walk to the 1,2, N, Q,... More 

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Joseph H, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future. More 

ohio
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have travelled to NYC before, but always stayed in NJ because I just did not want the hassle or noise of NYC. Hilton Garden Inn changed all of this! Wonderful hotel in the heart of the floral district (craft shops everywhere- loved it!). Hotel was very nice, AND very QUIET! we were on the 11th floor, had a view... More 

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Montesmama, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to see... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Garden Inn New York - Chelsea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Cheap Tickets, Hilton Hotels, HotelTravel.com, Expedia, Priceline, Orbitz, Travelocity, Agoda, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Hilton Garden Inn New York - Chelsea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#118 Family Hotel in New York City
#131 Business Hotel in New York City
#176 Romantic Hotel in New York City

353 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (206)
Viewed
Room/suite (68)
Viewed
View from room (13)
Viewed
Bathroom (19)
Viewed
Hotel & grounds (23)
Viewed
Dining (2)
Viewed
Other (81)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (112)
Viewed
Amenities (19)
Viewed
King Guest Room (24)
Viewed
Restaurants and Bars (11)
Viewed
The Hotel (36)
Viewed
Two Queen Guest Room (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Dining (10)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (4)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.