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All 452 New York City hotels

Hilton Garden Inn New York - Chelsea

3.5 of 5 Hotel   |   121 West 28th Street, New York City, NY 10001 (Manhattan)
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Ranked #154 of 452 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
ronajona Baltimore, MD
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1,248 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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Baltimore, MD
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family of four was in New York for a Broadway show and an overnight stay. We were looking for a comfortable and affordable hotel near the theatre district, mainly to accommodate our family which includes two teens. I reviewed this hotel, first, on TripAdvisor, and chose it because its ratings and reviews. Plus, they offered two queen beds versus... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Ronajona, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing them... More

Arlington, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Liza and Tammy made our morning start out so great with their attentive service and very friendly personalities. They really took care of our needs and special requests for breakfast. I definitely will return just to see them again.

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Frank G, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time... More

Boston, Massachusetts
Contributor
20 reviews 20 reviews
20 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This isn't Chelsea. Don't be fooled. This hotel is in a really annoying area of Midtown Manhattan near Madison Square Garden. The staff was friendly enough. The lobby had a weird odor and our room was the size of a minivan. Hotels just aren't worth the cost in Manhattan. Save your money and book a vacation rental instead. You'll get... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Elizabeth G, Thank you so very much for your comments as they can only make us a much better hotel. We are in fact in Chelsea a very fast growing destination area south of Madison Square Garden, and with in Chelsea an area that was initially known as the world famous Flower District of Manhattan. Our front doors open... More

Chalandri, Greece
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in Hilton Garden Inn Chelsea with my wife and 15-year old son for 9 days in August. We visited New York on vacations and this Hilton is very well situated on West 28th Street at 6th Avenue. As my wife uses a wheelchair, we were given a "special access" room on the 9th floor. Comparing the customization of... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Maria Mat, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing... More

Avon Lake, OH, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was extremely friendly. Location well-situated for access to subways (the 1,2,3 & N, R, Q especially). Easy walk to the High Line and Chelsea nightlife. Floral distributors on either side of the hotel makes for a pleasant start to the day. Very clean. Quiet.

Review collected in partnership with Hilton Garden Inn

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Frederick H, Thank you for sharing your 5 star feedback with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City,... More

New York, New York, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Clean, quiet, and pleasant accommodations close to public transportation in floral distract of NYC. Rooms slightly smaller than anticipated. Staff very pleasant and helpful. Easy access to Times Square but far enough away to avoid the noise and hassles.

Review collected in partnership with Hilton Garden Inn

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear David B , Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated We certainly appreciate your review and look forward to having you stay with us in the... More

Cape Elizabeth, Maine
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the HGI-Chelsea this past weekend. I made a mistake in booking the reservation and Terry Chin, the Front Office Manager, was very, very helpful. He corrected my mistake for my benefit. Thank you Terry! The stay was very enjoyable. The location of the hotel is perfect for getting anywhere uptown or downtown.

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Wendywal, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's always concerning to book an NYC hotel sight unseen. After studying the reviews and the location we decided on this one. It has a very intimate feel with only 6 rooms on each floor. We were mid way up in the building and had no issues at any point with the elevators. The in room AC unit is loud... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Jennifer V, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing... More

New Jersey, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We were looking for a nice, but not too expensive, hotel in the Chelsea area of NYC. This hotel fit the bill. We were pleased with the quality of the room, quiet for a city, and friendly staff. Didn't partake of the breakfast, but appreciated the free wifi and the offer of a free water bottle on check-out. Not fancy,... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Lauraloha, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing them... More

Maui
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this location July 2014. This was the end of a 9 day stay in NYC with multiple Hilton properties. While SOHO is my favorite location, this is a close second. The hotel is located on the Flower street, so when you walk out in the morning the entire street is full of plants. The best coffee in... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Lauraloha, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing them... More

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#107 Family Hotel in New York City #112 Business Hotel in New York City #143 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Delight in Hilton Garden Inn New York/Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy’s, Fisher Price, Cisco Systems. ... more   less 
Number of rooms
169

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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