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All 446 New York City hotels

Hilton Garden Inn New York - Chelsea

3.0 of 5 Hotel   |   121 West 28th Street, New York City, NY 10001 (Manhattan)
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Ranked #144 of 446 hotels in New York City
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
WalesNewlyweds Cardiff, Wales
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff, Wales
Contributor
13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good mid price option in an excellent location near to many of the attractions of Manhattan. The room was clean and staff helpful. Nice to step out onto a street lined with flowers and shrubs in the morning. The only downside is that breakfast wasn't included in the rate.

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Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed for a weekend. The king room was comfortable with the HGI decor and beds, and typically NYC sized (ie smallish) and priced (ie pricey). What let down the room somewhat was the lack of sound proofing from the hallway, but earplugs solves that. There is a subway close by and plenty of places to eat. We generally eat... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Ivanb52, Thank you so much for your kind words. We are so glad you had such a pleasant experience. In addition, it’s feedback from people like you that help reassure us that we are doing our jobs and showing passion for what we do. Thank you again, and hope to see you soon. Kind regards More

Hamilton, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We recently stayed at this hotel for a weekend in the city. Sadly, only a single breakfast voucher was supplied for my wife and myself. This resulted in getting charged full price for one "complimentary" breakfast. We managed to depart and leave my shoes in the room. This was a magical room, since my shoes have evidently vanished into thin... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Guttofromoz, Thank you for your comments and review. Our most sincere apologies for any issues you experienced during your most recent stay. All of your concerns have been noted and will be immediately addressed. Again our apologies and thank you for your feedback. More

Buenos Aires, Argentina
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent two nights at Hilton Garden Inn New York - Chelsea, and they were really pleasant. Great location. Neat service, well-sized rooms. Loved hot cider and apple cinnamon cookies at front desk. I wish they would serve complimentary breakfast; however, you must pay around $17 to have it.

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Santiagoneo, We were honored to read your review Thank you for sharing your satisfaction and expressing such a high appreciation of our customer care. Our team is known to go above and beyond the call of duty and we are delighted you enjoyed your stay. We look forward to seeing in the near future. More

Ho Chi Minh City, Vietnam
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We were a family of 4 with about 5 suitcases so it was a tight squeeze throughout our 4-night stay. We stayed in November, right during the NY marathon so many hotels throughout the city were all booked up and pretty expensive. That said, the room was pretty quiet (considering it's NYC!) beds were very comfortable, and our bathroom was... More

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear notforgameplease, Thank you for your kind feedback. We are glad that you enjoyed your stay with us, we are really thankful for your compliments regarding the service and comfort. Looking forward to welcoming you again real soon More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location to Madison Square Garden, Herold Square, Times Square and Broadway! And the staff are very Friendly and helpful! It would have been perfect if they provide a continental and complimentary breakfast. Rooms are small but comfortable!! Overall our stay was very nice! We would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear 387Opheliaa, Thank you so much for your review. We truly appreciate you taking the time as we take these reviews seriously and continue to use them to improve our standards. We try to make sure all of our guests are given a warm welcome and personalized service Please take advantage of our packages that already include breakfast when making... More

westchester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

everything at the hotel was good but the staff was exceptionally friendly and helpful. I like that it was in the flower district, all the spring flowers are out on display. There are three train lines near by which make it very easy to get around New York

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear AlyssaN , We were honored to read your review Thank you for sharing your satisfaction and expressing such a high appreciation of our customer care. Our team is known to go above and beyond the call of duty and we are delighted you enjoyed your stay, we look forward to seeing you soon. More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great hotel. I booked given Trip Advisor reviews, and was not disappointed. Also HHonors member, so points are a bonus. Great staff, clean room.. Usual buffet breakfast, wonderful location.... What more could you ask! Will stay here again, for sure.

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Justin B, Thank you for your comments and review. we are so happy to hear that you had a great stay We try to make sure all of our guests are given a warm welcome and personalized service We thank you for your input and hope to see you again in the near future. More

New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago

The checkout at this hotel is noon. My boss was unable to check out at the noon time because his girlfriend was unexpectedly in labor that morning and he had to go to the hospital to help with the delivery and to welcome his first child. I called on his behalf around noon that day to ask that his checkout... More

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Vienna, Virginia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Close to Madison Square Garden, Pen Station, Chelsea, and other locations. Clean rooms, reasonable size room for NYC, good shower, overall very nice and a good neighborhood. I love that they charge smokers $250 - when I book a non-smoking hotel I expect them to enforce it. Hard to find better at this price range in NYC.

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear John Z , We are happy to read your review Thank you for sharing your satisfaction and expressing such a high appreciation of our customer care. Our team is known to go above and beyond the call of duty and we are delighted you enjoyed your stay and look forward to your next visit . More

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Additional Information about Hilton Garden Inn New York - Chelsea

Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Hilton Garden Inn New York - Chelsea Hotel
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#99 Family Hotel in New York City
#107 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York - Chelsea 3*
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy’s, Fisher Price, Cisco Systems. ... more   less 
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