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Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
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#175 of 453 Hotels in New York City
1,289 Reviews 4.5 of 5 stars
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Hilton Garden Inn New York - Chelsea
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Hilton Garden Inn New York - Chelsea
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1,289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Somerville, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My recent stay at this Hilton started off on a VERY disappointing note. Arriving on a Sunday night for what I thought was a three night stay booked online, I discovered the hotel did not have my reservation. They had a reservation for us booked from the previous day for three days. They also said the reservation had NOT been... More

Was this review helpful? Yes 3
Washington DC, District of Columbia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I should thank the Hilton Garden Inn Chelsea for motivating me to finally set up a Trip Advisor account. I hope that this review can save one person the terrible experience that is this hotel. Really, unless you want to ruin your time in a great city, stay anywhere but here. A youth hostel, a friend’s couch, even a park... More

Was this review helpful? Yes 5
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Emily, Thank you for choosing the Hilton Garden Inn for your stay in New York City. The Hilton Garden Inn Chelsea has a 48hr cancellation policy and this is why the card was charged. From my understanding, Hilton is issuing a be my guest certificate which you should receive soon. I apologize for any confusion and i hope you... More

Atlanta, GA
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed there last week on business - arrived at 10:30 pm and went to sleep - hotel was fine, clean etc. Next day i received an email that business plans had changed and i needed to check out after 1 night instead of 2. Had booked the hotel through my travel agency and received confirmation of 6pm same day cancellation... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 1 week ago

We received a very good rate for a Sunday night stay, so it was acceptable. However, when Monday came and we would have had to pay a normal rate, we moved to another hotel. Staff was fine, but like many hotels they are at the mercy those that hold the purse strings. Actually this hotel does have adequate staffing, unlike... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location. I'd highly recommend this hotel for anyone staying in Manhattan for business or pleasure. Rooms are nice and clean. I was a victim of a scam call to my room regarding my Hilton Honors account. I alerted the front desk staff and they weren't responsive to my concerns. In fact, it seemed as if they could've cared less.... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Katie K, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to... More

Fort Myers, Florida
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

first off I had booked my room on booking.com they charged my card at 7am before I even got to the city. I thought that was messed up. I was not supposed to pay till I arrived at the hotel. I just let it go. I paid for 2 nights, the next day housekeeping kept knocking on the door and... More

Was this review helpful? Yes 3
Brighton, England, United Kingdom
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first visit to New York City and this hotel was a nice surprise. Of all the research that I had done, I was expecting a small room. The staff was very welcoming and accommodating. Our room was very nice, comfortable and spacious. Everything was clean, stylish, and organized well. Its position is the main attraction, just round... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Dave F , Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the... More

1 review
4 of 5 stars Reviewed 2 weeks ago

HVAC unit in room was very loud. I was put in an accessible room (neither of us is disabled), and the room was right by the elevator so it was very noisy throughout the day. Housekeeping staff was very quick. The front desk staff during the day was helpful with providing directions. The afternoon staff was not at the front... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Jacquelinephuongh, Please allow us to apologize for any inconveniences you experienced during your recent stay with us. Please be assured that all of our guests experiences are important to us and we do our best to ensure they have a memorable experience when staying with us , We appreciate the feedback our guests provide us with, so that we... More

Cambridge, Massachusetts
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I stay at a lot of New York City mid-priced hotels and this was a nice surprise. The staff was very welcoming and accommodating. My room was very nice and comfortable. Everything was clean, stylish, and organized well. I would be happy to stay there again.

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear StevenCboston, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future. Warm... More

Carmel, New York
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While "Garden Inn" is not my favorite Hilton brand this is a very nice hotel with good location in Manhattan. Located in the Flower District and the Street in lined with flowers and plants from all over the world. As I said I prefer the Hampton Inn and Homewood suites Hilton brands. I did enjoy my stay there. I would... More

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Maze916, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you... More

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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