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Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
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Certificate of Excellence 2014
Hilton Garden Inn New York - Chelsea
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Hilton Garden Inn New York - Chelsea
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1,370 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York / Florida
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

My reservation was for three night but I had to cut it short to two nights because of the approaching blizzard. My room was not ready when I got there (understandable at 11am), so I went for pizza around the corner. After finishing my first slice, the hotel called to say my room was ready. The room was on the... More 

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Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is an excellent location in NYC. You can walk from PENN station right over to the hotel. TImes Square is only a 10 minute walk and Macy's Herald Square is about 5 minutes. This hotel sits in the Heart of the Flower District and daily (week days), when you walk out you can see all the retail merchandise ranging... More 

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Ithaca, New York
1 review
1 of 5 stars Reviewed yesterday NEW

I recently booked a room at this property. I found another Hilton property that was more convenient for my business and booked that room. When I cancelled this property, I was charged for one night due to the 48 hour cancellation. I fully admit my error, but as a loyal Hilton patron, I was disappointed. I am use to a... More 

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jamestown, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

our stay was just what we were looking for! it was convenient and close to the nyc attractions that were important for our family to visit. the staff at the hotel was extremely friendly and helpful in every aspect of our stay! thank you for making our trip terrific.

Review collected in partnership with Hilton Garden Inn

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Since we typically take Amtrak to NYC and arrive at Penn Station, this is a perfect location because we can easily walk to and from Penn Station. It is also in a great location for getting anywhere around the city. The staff is very friendly and very helpful. The rooms are clean and nicely decorated. We have stayed in this... More 

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Bristol, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

Went to NYC with my boyfriend 1/18-1/19 as a late birthday present. When we walked in, the staff was super friendly and there were no issues with my reservation. We were in and out a couple times to rest our feet and dry off from the pouring rain, and the staff greeted us every single time we walked by! The... More 

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Chicago, United States
1 review
3 of 5 stars Reviewed 1 week ago

Took a business trip recently and stayed at the Hilton garden Inn in Chelsea. HVAC system was lous, but I heard other guests complaining about it too so figured moving might not help. Staff was very friendly though. No complementary breakfast here! Be prepared to tak e a walk to feed yourself for a reasonable price.

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Lake Ronkonkoma, New York, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Decided to stay there for my birthday weekend in November. We arrived in the city early because we had tickets to a 10:00 Holiday show. Surprise to us our room was ready by 8:30. We went up to our room and was pleasantly surprised it was very nice. The staff at this hotel are all very helpful and friendly. Breakfast... More 

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Calgary, Canada
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I chose this hotel for its location and the price is also very good. We did not use the gym though. The room was clean and quiet, nothing to complain there. Free breakfast in the morning and nice cold lemon-infused water in the lobby added a nice touch to the stay.

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Silly2013, Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful visit at the Hilton Garden Inn Chelsea .We look forward to welcoming you back More 

Hazleton, Pennsylvania
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in January of 2014 and ended up with an unauthorized $250 charge on my credit card that I fought with the hotel manager, corporate Hilton, my credit card company, and the BBB for a 6-7 month period to try to get back. I finally did a review of the experience on tripadvisor and suddenly got the attention of... More 

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear RochellZ, Thank you for taking the time to write a review. We appreciate your comments both positive and constructive, as it is an excellent way to continually improve our processes and afford a better experience for our future guests. I was disappointed that you were not completely satisfied with your last stay .Please be assured that your feedback has... More 

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#130 Family Hotel in New York City
#138 Business Hotel in New York City
#183 Romantic Hotel in New York City

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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