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Hilton Garden Inn New York - Chelsea

3.5 of 5 121 West 28th Street, New York City, NY 10001
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Hilton Garden Inn New York - Chelsea
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Hilton Garden Inn New York - Chelsea
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1,348 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed yesterday NEW

My husband and I stayed at this hotel for a few days. On one of the days, we left at 9:00 am and forgot to ask them to make up our room early. Upon our return at 2:30, our room was still not done and we were told by the front desk and the manager that the rooms are guaranteed... More 

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Jeffersonville, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We were greeted with friendliness and shown that from every staff member we encountered. The desk clerks were knowledgeable about the area and were able to answer all of our questions. The room was large and clean. The street was quiet at night and sleeping was not a problem even though our room was on the second floor. There are... More 

Review collected in partnership with Hilton Garden Inn

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Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for 3 nights in early December 2014. Overall the hotel is decent (cannot compare to Hilton Garden Inns found in suburban locations) - but keep in mind that this in NYC, and so the building is somewhat old (although it has been renovated). Nonetheless, you can still tell the age by looking at things like the windows, and... More 

Was this review helpful? Yes 1
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Rebecca D, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future. More 

Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

hotel is nice with helpful staff, room is of good size and you find the usual of what you can expect in a Hilton garden inn. Its very clean. location is good if you have something to do at 34th st area. overall - much better option than the similarly priced Pennsylvania hotel.

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear nb100002013, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! We look forward to having you stay with us in the future. More 

Boston, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff at this Hilton really made the stay. The bellmen were polite, courteous, and engaging with the adults and children in our party. The front desk staff were good with directions, ideas, and were helpful at every turn. This hotel offers breakfast, but at $18 per person, it is overrated -- especially given the tricky language in the booking... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I Was there with my family, and It is a Classic NY hotel, because it is small, between Other buildings, near from the 7th avenue and from a subway station. About the service is excellent, only i can say Thanks. If you go out to walk an Move to times square or to the empire, do it by daylight, because... More 

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hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Roberto M, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to... More 

Kent, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel with my husband and another couple from 11-16th December and it was great. The hotel is 5 minutes walk Madison Square Gardens and 10 minute walk to Times Square. I have read loads of reviews about hotel rooms being very small and thought I was going to be staying in a "shoebox" but I was... More 

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Willow Grove, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything was 100% perfect. Staff was nice, no issues. Room was clean. Bathroom was clean. View was good. We were on the highest floor and came back to the hotel around 10:30/11:00pm on a Saturday night and we heard very loud club (maybe) music coming from down the street (maybe) or somewhere outside the hotel in NYC. It stopped eventually... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Amanda M, Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time... More 

Cuyahoga Falls, United States
1 review
4 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn in Chelsea on 28th between 6th and 7th is nicely located and within walking distance of Penn Station. I stayed with my family, and we were able to easily negociate the the subway system to use the hotel as a "home base" from which to explore the city.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Rebecca D, Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated we certainly appreciate your review and look forward to having you stay with us in the future. More 

Holland
Top Contributor
115 reviews 115 reviews
35 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is nicely located in the centre of New York and a a perk in a quit area the rooms are abit on the small side but still very comfortable all in all a pleasant place t ostay eiter for business or pleasure

Was this review helpful? Yes
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review

Dear Moher, Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York. More 

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Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton
Hotel Style:
#118 Family Hotel in New York City
#131 Business Hotel in New York City
#178 Romantic Hotel in New York City

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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