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All 455 New York City hotels

Hilton Garden Inn New York - Times Square Central

3.0 of 5 Hotel   |   136 West 42nd Street, New York City, NY 10036
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Ranked #232 of 455 Hotels in New York City
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138 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Came here for a weekend stay expecting a Hilton, got disappointed. checked in to the hotel, there was a long line in it's very small lobby. the elevators in this hotel is probably the worst thing you can hate. 4 elevators for the whole hotel, waited one time 20 mins for the elevator, rooms were nice, had a queens size... More

Was this review helpful? Yes
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear Ofir H, I am very sorry for the inconvenience you endured during your recent stay with us. Our hotel is at the prime location in Manhattan, the space is very limited in the city, especially in Times Square area. We have high volume of arrivals and departures everyday, not having the space to store all our guest's luggage is... More

1 review
5 of 5 stars Reviewed 2 days ago NEW

Great location in Times Square! We literally walked across the street a few yards and was right in the center! Just within walking distance of Grand Central - - no need to take cab or bus - - just a short walk and you're there before you know it! 7th Avenue is right on the corner - - walk down... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear 31robinm, It is very rewarding and exciting to earn 5 stars from you. I am very happy to know that you enjoyed your stay with us. I will share your wonderful review with all team members. We look forward to your next visit. Happy Holidays! More

Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

location is great. the service is poor. the rooms are reasonable , the bath is too cold the air condition does not warm it. rooms we had are noisy, either from the air system of other buildings in the rear or from the hotel system in the front on the high floor. after spending for two rooms for three nights... More

Was this review helpful? Yes
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear yaron_13, Thank you for taking the time to share your stay feedback. I apologize for the inconvenience you endured. I will address the issues to appropriate department and assure the same issue will happen again. In regards to late check out fee, the check in time is after 3PM and check out time is at 12 Noon. Fee applies... More

New York, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was perfect for staying in the city. Rooms are a nice size considering you're in NYC. The staff and the clean spaces make the stay a pleasure. The location is the best with almost all subways accessible and having Bryant Park next door is perfect. Upgrading to have better views was the best idea to take in the... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear Kenneth S, It is very exciting and rewarding to earn 5 stars from you and reading your wonderful review. Thank you very much for your time to share your stay experience with us and other tripadvisor viewers. It is our goal to make all our guests feel welcomed while staying with us. I am very glad that our excellent... More

Austin, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Location location location! Can't say enough about it. Close to Times Square, restaurants, etc. Can make quick trips back to the room if needed. Rooms are small, but clean, but bathroom is decent size. Used the internet to purchase a last minute ticket to a Broadway show and internet was slow, but who cares since you are in NYC and... More

Was this review helpful? Yes
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear CBella123, I am very happy to read your review, thank you for your time. I am glad to know that you liked our prime location in Times Square and enjoyed the stay overall. I would love to have you stay with us again in the near future. Have a happy holiday! More

1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Please avoid this hotel at all costs. We travelled as a group of 20 people all staying in different locations over Manhattan. Me and my girlfriend booked this hotel. On first impression there was building work on the outside so not the best start for 500 GBP a for two nights. At check in we were dealt with very well... More

Was this review helpful? Yes
Chapel Hill, North Carolina
Contributor
14 reviews 14 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a newer property that has been wedged into a small space near Times Square. In fact, it’s easy to miss because of all the construction still taking place around the property. It was a good location for me because I came into Penn Station from JFK and had meetings near Rockefeller Center. The hotel was between the two,... More

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HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear Stu2260, I greatly appreciate your honest feedback. I will share your detailed review with each department and we will do the best resolve each area you pointed out. In regards to the size of our guest rooms, our guest rooms are the same size, the location of each room makes the difference of the views from each guest room.... More

Doha, Qatar
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

You are paying for the location - the room is tiny as expected but the design of the wardrobe is simply unacceptable - you can't even hang your shirts properly in it. The reception was ok but was a slow during the check in. The guy at the concierge was very helpful.

Was this review helpful? Yes 2
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear JacqueFoo, Thank you for your review. I apologize for the design of the guest room and the slow check in experience you endured. I am glad to know that the concierge was helpful to you and you liked the prime location of our hotel. I hope you would give us another opportunity to be at your servicing again in... More

Denver, Colorado
Top Contributor
86 reviews 86 reviews
40 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The location on 42nd between 6th & 7th avenues is fabulous, with nearby subway and bus stops, Times Square, Bryant Park. Plenty of reasonable dining options nearby, including Chipotle, Hard Rock, Le Pain Quotidian, and 'Wichcraft. The Walgreens at the end of the block is open 24 hours and has a large supply of groceries. This was my first stay... More

Was this review helpful? Yes 1
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear California26, Thank you for taking the time to share your stay feedback with us. I am very happy to know that our prime hotel location met your expectations. I apologize for the size of the guest room, the waiting time for the elevators, the ice machines were not functional and lack of luggage rack in the guest room. I... More

Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As a TripAdvisor reader and contributor I began checking hotels in the Times Square area and focused first on Hilton b/c I had Hilton Honors but that would not have swayed me if I didn't like the reviews I read or the room rates. Finally, I zeroed in on HGI Times Square and the HGI Times Square Central. I took... More

Was this review helpful? Yes 1
HGI42, General Manager at Hilton Garden Inn New York - Times Square Central, responded to this review

Dear Ms. Joan P Thank you for taking the time to provide us with such a wonderful review about your stay at the Hilton Garden Inn New York Times Square Central. I am delighted that you decided to stay with us so we could showcase, and live up to the Hilton standards that we are known for. I am so... More

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Additional Information about Hilton Garden Inn New York - Times Square Central

Address: 136 West 42nd Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York - Times Square Central 3*
Number of rooms: 282
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