We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 451 New York City hotels

citizenM New York Times Square

218 West 50th Street, New York City, NY 10019 (Manhattan)
Hotel website
Hotel amenities
Announcement
Become a citizen!
Save Saved
You added citizenM New York Times Square to your Saves list
citizenM New York Times Square
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
95%
Ranked #20 of 451 hotels in New York City
A recent review
5 of 5 stars reviewed today
Sommerglad St. Petersburg, Russia
  • Overview
  • Reviews (218)
  • Photos (169)
  • Amenities
  • Q&A
  • Room tips (44)
  • Location
  • More
Write a Review

218 people have reviewed this hotel

Traveler rating
    155
    54
    6
    2
    1
See reviews for
21
101
21
30
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
St. Petersburg, Russia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed today NEW

Do you like contemporary design and incredible hospitality beyond your imagination - be a citizen in CitizenM hotel NY. You feel welcome from the first step inside. Every little detail will excite your curiosity.

Was this review helpful? Yes
Fremantle, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

CitizenM is a great pick for New York, great location, friendly staff and very modern. The rooms are small, but what you expect from NYC. Comfortable bed, good wifi. Roof top bar is the perfect place for a drink before heading out on the town. We didn't dine at the restaurant downstairs, but enjoyed some birthday cake with the staff... More

Was this review helpful? Yes
SF Bay Area
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

So high tech and cool, I thought I was aboard a futuristic space craft when I woke up. The lighting, in room tablet control panel. Amazing decor and staff. Really, really fun. They put it all together perfectly!! Good job!!

Was this review helpful? Yes 2
Berwick upon Tweed, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've just returned home from 6 fantastic nights in this great hotel so now it's time for my review. First , Hotel Location - couldnt be better! 2 mins walk from Broadway and less than 10 mins stroll from Times Square. Two nearby Subway stations within 300 feet of the hotel helps you get wherever you need to go ,... More

Was this review helpful? Yes
Thibodaux, Louisiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

My family and I stayed at CitizenM, a Scottish chain, recently and were very pleased with our time there. The rooms were attractive and looked small and European on first view, but the arrangement of fixtures and furnishings was such that we did not feel crowded after being in the room for a while. The room was clean and well-kept.... More

Was this review helpful? Yes
Norwalk, Connecticut
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Beautiful, funky hotel. Love the Times Square location and the rooftop bar. The guest room was modeled similarly to a mass market cruise ship room, with a frosted glass encapsulated bathroom that left little to the imagination. Aside from the visual privacy concern, there is a two inch gap at the bottom of the bathroom door that ensured a total... More

Was this review helpful? Yes 1
Rockville, Maryland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Modern, very European hotel, in a great location. Near Times Square and the theatre district....Price was affordable for NYC. Room is the size of cruise ship room, but with a great shower and large comfortable bed. If your goal is to go out and do things in the city and just use your hotel to sleep in, this place is... More

Was this review helpful? Yes
citizenLance, Manager at citizenM New York Times Square, responded to this review

Hi Kathy S, Thanks for your review. Giving our guests an affordable luxury experience is our goal and glad to read you found our price was such. I am especially happy our team did well. I hope to see you on your next trip. citizenLance More

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stayed at CitizenM Time Square; NYC on July 8th-10th and I wish I could have stayed longer! My flight back to the U.K flew from JFK and I had arrived in New York after a month of an awful business venture in Orlando... CitizenM made my last two days in the U.S completely worth while! I'd read the reviews... More

Was this review helpful? Yes 1
citizenLance, Manager at citizenM New York Times Square, responded to this review

Hi SarahJP21, Thank you so much for sharing your feelings about citizenM with us & others. We too believe a hotel should be your home away from home and have designed citizenM that way. Not so much in how we look, but more how it feels. The way you are treated, the ability to customize things like lighting and music... More

Surrey, UK
Top Contributor
69 reviews 69 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A colleague and friend recommended this place to me, boy is he a better friend now! Yes the rooms are small, but they have everything you need. Fridge, wardrobe, shower, massive bed, working air con etc etc. the staff are amazing, I met Lance, the manager. Awesome. He really does care and that filters through to his team. Each and... More

Was this review helpful? Yes 1
citizenLance, Manager at citizenM New York Times Square, responded to this review

Hi vickiandrich, Thanks so much for sharing your visit (so far) and your kind words with us & others. I am glad I was there to help. And thank you for sharing your other experience today when we spoke. It was very rewarding to hear the team was so attentive. citizenLance More

Asheville, North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I and our two friends stayed for two nights in mid-July. The hotel is new, modern, and beautifully decorated, and the prices are reasonable for the area. The four of us found the hotel to be comfortable, fun (the tablet controls, though somewhat glitchy, were great), and clean...and the staff couldn't have been nicer or more accommodating.... More

Was this review helpful? Yes
citizenLance, Manager at citizenM New York Times Square, responded to this review

Hello Renee555, I appreciate that you took a moment to share your stay with us. I was very happy to hear you and your friends enjoyed citizenM. So glad to also hear you loved the views from the cloudbar. Sorry we did not carry your husband's favorite brands. The goal of our cocktail program was not to target a specific... More

Owners: What's your side of the story?
If you own or manage citizenM New York Times Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to citizenM New York Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about citizenM New York Times Square

Address: 218 West 50th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Reservation Options:
TripAdvisor is proud to partner with Expedia, Venere, Hotels.com, Booking.com and Priceline so you can book your citizenM New York Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

169 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (120)
Viewed
View from room (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (8)
Viewed
Bathroom (3)
Viewed
Room/suite (12)
Viewed
Other (91)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Room/suite (4)
Viewed
Other (40)

Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style
#25 Best Value Hotel in New York City
Official Description (provided by the hotel)
citizenM's archetypal affordable luxury is now in one of the largest cultural capitals of the world. Situated in iconic Times Square, just off the corner of Broadway & 50th. Inside citizenM, relax in our living room, retreat to the quiet mezzanine terrace, take a breath of fresh air at the back outdoor courty or head up to the 21st floor for a drink at the rooftop bar. ... more   less 
Number of rooms
230

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer