I was only going to be in NYC for the day so I need a place to stay nearby MSG. I got to the hotel at 2pm and had to wait 45 mins to check in since my room wasn't ready. So I waited outside for a bit and the hotel needs to get rid of the carpet. It's dirty... more

Booking: I prepaid through Air Canada tourism website and had no problems with check-in or out. Arrival: I walked from Port Authority Bus terminal down 9th avenue to 36th, maybe 15 min walk with my medium-size backpack. Friendly little grocery around 9th and 36ish on left-hand side, handy for juice, water, fruit. Neigbourhood cons: certainly a working neighborhood, bustling, small,... more

Loved this hotel. Everything you needed in a clean, simple room. The desk staff were extremely helpful and pleasant. Parking was a little bit of a pain, but it's NYC! So close to everything. It's truly a 'Gem'. more

A great place to stay. Friendly and accommodating staff. A moderately short walk from Penn. Station/Madison Sq. Garden made it convenient. Also convenient to subway at 34th and 8th that will take you everywhere you want to go. Rooms are extremely clean and new. Overall a great deal. I plan to return on my next trip... more

Got a great price from Expedia -really enjoyed our stay. While the room was small (as are all of them in NY), it was a great stay. The beds and the bedding were really nice, very clean room. The staff was super friendly; we knew them all by name by the end of the week. They were very helpful. The... more

I will start out by saying I loved our STAY at the hotel. I apologize that this was so long winded, but the details are important. I want to make sure that no one else gets treatment like we did. The hotel was wonderful, but I’m not sure it was worth all the stress it has caused. Our original plans... more

Loved my stay. Customer service staff was great. they reccomended places to go out, clubing and for dinner, for which they even gave us internet print outs. Rooms where cozy, clean, smelled good and no problems found. A little walk from everything, made everything close or just a 5 dollar cab ride. Definitely an good expereince for my entire group... more

We do not like to spend a lot for hotels, but we demand certain features, and the Gem delivered. I was worried before we arrived, but in the end we had no worries and few regrets. The staff was courteous and helpful; the rooms were small but they were clean and well maintained. The room looked almost identical to the... more

We needed a place to stay in the Soho/ Tribeca area for under $300 and this hotel did the trick. Rooms seem to have been recently updated, ours was a 2 double beds for 3 adults. Room is small, (door opens to bed) but there is desk for storage as well a pullout under the bed. (large suitcases would be... more