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Holiday Inn Express NYC Madison Square Garden

3.0 of 5 232 West 29th Street, New York City, NY 10001
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Holiday Inn Express NYC Madison Square Garden
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Holiday Inn Express NYC Madison Square Garden
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1,312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Decorah, Iowa
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel many times while in NYC. It is close to the subway, but easy to get a cab as well. The rooms are small, but no one is in their room much. The morning breakfast is nice, often crowded, but the staff keeps the food replenished and people are aware that they should not linger... More 

Was this review helpful? Yes
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Thank you very much for taking the time to share your experience with us. We are so delighted to hear you enjoyed your stay at the Holiday Inn Express MSG. On behalf of myself and the staff of the Holiday Inn Express MSG we are looking forward to have you stay with us again in the near future. Warmest regards,... More 

Perth, Australia
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Being 6'2" I'm not the largest person going around yet half my feet were hanging off the end of the beds in our room. Same issue in our friend's room. We had a few minor issues with our room and you couldn't fault the staff when coming to fix it. They were always prompt and very polite. Best to get... More 

Was this review helpful? Yes 2
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Thank you very much for taking the time to share your experience with us. We are so delighted to hear you enjoyed your stay at the Holiday Inn Express MSG but sadden we didn't meet your expectations 100%. On behalf of myself and the staff we would like to thank you for your feedback and hope to see you soon... More 

Wigan, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here September 2014 found the location of the hotel fantastic as its central to NYC time square and the Empire State Building, found the staff very friendly and the hotel comfortable. Recommend the use of the subway to get around great value at $30 for 7 days.

Was this review helpful? Yes 2
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Thank you very much for taking the time to share your experience with us. We are so delighted to hear you enjoyed your stay at the Holiday Inn Express MSG. On behalf of myself and the staff of the Holiday Inn Express MSG we are looking forward to have you stay with us again in the near future. Warmest regards,... More 

Top Contributor
62 reviews 62 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a Billy Joel concert at MSG. It was a 2 block walk on a cold January day. The room was kind of strange.... King bed with a jacuzzi tub that was wide open into the bathroom. Some functions need privacy. But the room was clean although very small. Included a nice complimentary breakfast. No fridge in room... More 

Was this review helpful? Yes 1
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings from NYC, Thank you very much for taking the time to share your experience with us. We are so delighted to hear you enjoyed our breakfast and you found our room cleanliness impeccable. Please accept our sincerest apologies if you found the layout of the room a bit awkward. I hope that you can give us another opportunity to... More 

Glasgow, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just returned home from a weeks stay here. This is a great hotel, in a fab location. 2 mins from Madison Square Garden, 5 mins from Empire State Building, 10 mins from Times Square. The rooms are quite small but if you have been to NY before, all rooms are small! Your only really there to sleep. Free breakfast is... More 

Was this review helpful? Yes 2
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings from NYC, Thank you for your kind words. I am so delighted your stay was absolutely fabulous! I am glad our location was ideal for your travel needs and you enjoyed our breakfast selection. Please do not forget to contact us in advance on your next trip into the city. Warmest Regards, Laurie Misko More 

Senior Contributor
37 reviews 37 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel has its good and bad sides, but overall there are better options available. Unless you are getting a really good price, find other options. We stayed for 7 nights late November/December. On the positive side: - location is really good, nearby several metro stops, very central and great if you are going to an event at MSG. -... More 

Was this review helpful? Yes 1
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings from the Holiday Inn Express Family, First and foremost I would like to thank you for taking the time to share your experience with us. Please accept our sincerest apologies for meeting short of your expectations. We pride ourselves in our service and ensuring our guest stay is absolutely flawless. I hope that you can give us another opportunity... More 

Contributor
18 reviews 18 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed 11 nights over xmas. Conveniently located close to madison square garden. An easy walk to times square. Rooms are very small (like all of new york) We payed quite alot to stay here per night which I guess is about right for NY but could not jusitfy the value. Rooms were clean, free wifi and breakfast included each... More 

Was this review helpful? Yes
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Thank you for taking the time to comment on your stay. We appreciate and encourage feedback from all of our guests. I am glad our location fit your needs during this busy season. I deeply apologize for the issues you had encountered during your stay and wished we could have been given the opportunity to move your room to a... More 

Pomona, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is horrible. I walked up to the front desk and the guest service agents didn't notice me. I just know they were looking down and texting. Check in was fast. I was given a room on the 5th floor. The elevators were extremely slow so I requested another room and was given the "court yard level" due to... More 

Was this review helpful? Yes 5
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings from the Holiday Inn Express Family, Thank you for taking the time to share your feedback with us on your most recent stay. I would like to extend my most sincere apologies as we failed to meet your expectations. I can assure you we will further investigate your claim as we take our guest safety and security very seriously.... More 

Top Contributor
143 reviews 143 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were fortunate enough to reserve a room using our Priority Club points to celebrate New Year's Eve in the Big Apple. The hotel was a short walk to Times Square and many other local attractions. Our room was small but decent size for New York. More importantly room and bathroom were clean. Only issue was air conditioning unit seemed... More 

Was this review helpful? Yes
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Thank you for your wonderful comments of the staff and of your stay at our property. Our TEAM strives to offer excellent customer service. As you had witnessed our hotel is extremely busy due to our location and the time of year. There are times when the breakfast area can get a little busy but we truly do our best... More 

New Castle, Delaware
Top Contributor
55 reviews 55 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is located two blocks from Penn. Station. It has a subway stop a block away the room was small, but it was a standard NYC size compared to other hotels. The room was fairly clean. The breakfast buffet was good enough. It does get crowded. The area can be noisy, but it is in the middle of the... More 

Was this review helpful? Yes
Laurie M, Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Hello and thank you for personal recommendation to our traveler community. I am glad to hear our accommodations in our hotel was up to your expectations. We try our best to deliver top notch service and to ensure our guests are taken care of. Thank you for acknowledging our hospitality and we hope to see you soon on your next... More 

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Additional Information about Holiday Inn Express NYC Madison Square Garden

Address: 232 West 29th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express NYC Madison Square Garden 3*
Number of rooms: 228
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Hotel Style:
#40 Green Hotel in New York City
#146 Business Hotel in New York City
#176 Family Hotel in New York City
#185 Romantic Hotel in New York City

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