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Holiday Inn Express NYC Madison Square Garden

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232 West 29th Street, New York City, NY 10001
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Holiday Inn Express NYC Madison Square Garden
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Holiday Inn Express NYC Madison Square Garden
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1,471 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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5 of 5 stars Reviewed 4 days ago NEW

We had a great stay at Holiday Inn Express at MSG and Terrance at the front service desk made it even better with his customer service and because of him I will be staying here every time I come to NYC. Thanks Terrance you were very helpful and courtesy. Can't say enough. Thank you again! Shaniqua

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Needed to stay overnoght after attending an event at the Garden. Some of our party has issues walking (which is a problem in NYC), and this hotel is very close to MSG. Was the place with the best rate around MSG. Very clean and staff are very friendly. high Fives to Irdiva and Sheila!

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Philadelphia, Pennsylvania
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2 reviews
4 of 5 stars Reviewed 6 days ago NEW

The parking lot 50 yards up the street ( Little Man Garage) is extremely convenient and efficient. The hotel staff was very accommodating and knowledgeable. While I'm partial to Holiday Inn because of my rewards points and status, the only negative I would point out regarding this facility is the inadequate amount of food and space available for breakfast on... More 

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5 of 5 stars Reviewed 1 week ago NEW

Hotel was great..good location,nice rooms our Jacuzzi bath was amazing just what needed after a long day walking,we were on the 12th floor so didn't get much noise, all staff were very friendly and very helpful,the breakfast was great good choice available everyday plus tea and coffee available all day,it's great that you can order takeaway to the hotel in... More 

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Lockport, New York
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was very polite and helpful! Rooms were extremely clean and spacious for NYC. We were extremely pleased with our stay here and would highly recommend to others. Convenient location to all areas of the city.

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Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A central location with a nice area to sit out the front. The double rooms are small, however, space is at a premium in NYC. I found the walls to be a little thin between rooms. This didn't effect our stay. Terence and Mishka were a great help and support for us nubies to NY. No fridge or microwave in... More 

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Florida
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200 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was cramped. I expected it to be a little larger. I'm a spire member with IHG which is the highest level. I would have thought we would have been upgraded. After sightseeing all day and arrived to the hotel around 10:30 pm on our first night we were extremely tired. So when the drain for the tub and... More 

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MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings StAuggie12, First and foremost I would like to thank you for being a Spire member, we absolutely appreciate your loyalty with our brand. I would like to sincerely apologize for any inconveniences you might have experienced throughout your stay. Unfortunately, we do not have any larger rooms that can qualify as an upgrade. I do hope that you can... More 

Preston, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Great location in Manhattan next to all key locations n attractions lovely complimentary breakfast n welcoming m helpful staff. Room size not so good but ok it being the central point and no views from the room. Noise comes from outside Overall a convenient hotel at a great location

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MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings Adibaba123, Thank you very much for taking the time to share your feedback with us. I would like to sincerely apologize for any inconveniences you might have encountered. I hope that this does not deter you from joining us in the near future. Please feel free to contact us in advance and we will ensure your next stay is... More 

New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place is horrible Staff is so mean and rooms were okay. The management team here needs to be retrained. The downstairs was very shady at night. Go else where for the price. The front office manager yelled at us because we were being to loud... really it's nyc. Then wanted to charge us with a noise and smoking fee.... More 

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Joseph M, General Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Dear jmizzz, Thank you for your candid review. We apologize that you felt you were treated rudely by my team. While I can appreciate the excitement of being in the heart of NYC, we do expect and appreciate that our guests maintain a noise level that is within reason and respectable to the other guests of my property. We appreciate... More 

Perth, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 4 nights here and were very pleased. The room is small but comfortable. I'm sure it matters who your neighbours are, but we had a very quiet stay. The breakfast bar is adequate, the bed was comfy, the room clean, and the helpful staff keep the complimentary coffee hot and fresh all day and night. Best of all... More 

Was this review helpful? Yes 1
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greeting from NYC, Thank you very much for taking the time to share your experience with us. I am delighted you truly enjoyed your stay with us and we look forward to your next adventure in the city that never sleeps. Warmest Regards, Monica Narvaez Front Office Manager More 

Hotel Review Summarization

What travelers say

  • Penn Station(13)
  • Very clean(11)
  • Empire state building(4)
  • Rooms are small(4)
  • Free breakfast(3)
  • Few blocks(3)
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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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