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Holiday Inn Express NYC Madison Square Garden

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232 West 29th Street, New York City, NY 10001
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Holiday Inn Express NYC Madison Square Garden
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1,445 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alexandria, Virginia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I recently visited New York to attend our daughter's performance at Opera America. This is a great 3-star hotel right in the middle of a lively section of the city convenient for walking. It's a good value. Our room was clean and comfortable, the breakfast was good and plentiful. Sheila at the front desk was especially helpful... More 

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings from NYC, Thank you very much for your wonderful feedback. I am sure our traveler community will benefit from your kind words. I am happy our staff especially Sheila was of great assistance during your stay with us. We look forward to having you soon in the near future. Warmest Regards, Monica Narvaez Front Office Manager More 

5 of 5 stars Reviewed 5 days ago NEW

Overall, the stay was very comfortable and the staff was incredibly helpful and friendly. The location just can't be beat! It's right around at least 5 subway stations, and you can get pretty much anywhere walking! The Empire State, Times Square and even Central Park are mere minutes away (at most 30, walking), and it's a safe, fun area with... More 

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Hello and thank you for your wonderful review on Trip Advisor. I am delighted to read your stay was absolutely flawless and memorable! Thank you for taking advantage of all the amenities we offer and I am glad you enjoyed our complimentary buffet in the morning. A great way to start your day. We hope to see you soon in... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Front desk workers Sheila, Terence, Anais along with my housekeeper (9th floor) and the maintenance supervisor were very helpful and courteous. Breakfast is good. Great location. The bed was comfy. Room space is used well which is important in Manhattan.

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings Troyfreund7, Thank you for acknowledging the quality of service our staff provided you with during your stay. Its always pleasant to see how a smile and a simple warm greeting can truly impact a guest experience. We hope to see you soon. Happy Travels. Warmest Regards, Monica Narvaez Front Office Manager More 

FLORIDA
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at this location. I was in town for the NY Times Travel Show and needed a place to crash just for the night. The breakfast was hit and free but got super crowded in the mornings. Go early if you want a shot. Customer service was awesome and the Internet was blazing. I'll return again.

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings unfdoug, Thank you for your wonderful feedback. I am so happy you enjoyed our breakfast selection in the mornings and took advantage of the amenities we offer including our free Wifi. Please visit us soon. Safe and happy travels. Warmest Regards, Monica Narvaez Front Office Manager More 

Quebec, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I loved my stay!! First, I had a very warm welcome!! Being a Holiday Inn front desk agent, I was impressed with my stay! I was with my boyfriend and we had a lovely time:) The room itself is very clean and cozy! The breakfast was included and it was delicious and complete! The WiFi was also included and worked... More 

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings QuePasso, Thank you for your kind words and for taking the time to share your personal experience with one of our team members. I am glad you were touched by the quality of service our personnel provides. Thank you for acknowledging Tenille and the rest of our team. We look forward to your return. Warmest Regards, Monica Narvaez Front... More 

Birmingham, Alabama
Level Contributor
144 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Out of our 4 trips to NYC, this was our smallest room. The bathroom was also very small. We stayed 3 night here. Breakfast was mostly on par with other HIE hotels, but the seating was even more limited inside due to its smallness. The eating area outside helped greatly, but it still felt very crowded. Our air conditioner stopped... More 

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Hello amyw2012, Thank you for sharing your feedback with our traveler community and for being one of our most loyal IHG members. Please accept my sincerest apologies for any inconveniences you might have experienced throughout your stay. I am happy our staff was responsive when you needed assistance and we were able to resolve any of your concerns efficiently. Please... More 

Brisbane, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The Staff!!! They were all so amazingly helpful, happy, warm and efficient. The location was great, the price was great for a NYC weekend hotel stay. Free breakfast was included as well as free wifi for Ambassador members. The room was on the small side but very clean and well appointed. The AC didn't work well but it was rectified... More 

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Hello Daniel M, Thank you for your kind words. I am so happy our staff made such a positive impact on your most recent stay. The level of service we offer our guest is something we absolutely pride ourselves with. We like to take care of our guest as family and ensure you are comfortable during your travels. Thank you... More 

Dubai, United Arab Emirates
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

if you are looking for hotel near times square so this is the right place to live with economical price. It need 15 mins walk to get times square. I would give you an advise that do not take taxi as this area is full of traffic so its better to walk.

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings Umais7, Thank you for your short and sweet review. I am glad you enjoyed our accommodations and our location was ideal for your travel needs. Thank you for your time and we hope to see you soon on your next adventure in the city that never sleeps. Warmest Regards, Monica Narvaez Front Office Manager More 

Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first experience staying at an Holiday Inn Express, but if they are all like this it won't be my last. One of the perks of this location in particular is that it is less than 3 blocks to Penn Station and there are multiple subway line stations within easy walking distance making it a snap to get... More 

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Greetings Robbwayfan, Thank you for your amazing review on your experience in our hotel. I am sure your feedback will help a lot of potential travelers make the right choice when selecting their accommodations in NYC. Our staff strives for perfection and ensure we are always finding ways to enhance our services for the better. Thank you for your valuable... More 

Washington, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We stayed several days at this hotel for vacation. The location was great, walking distance to all kinds of attractions and transportation options. The hotel staff was extremely helpful and friendly, and they did a truly amazing job keeping up with the breakfast rush!

Was this review helpful? Yes
MonicaNarvaez, Front Office Manager at Holiday Inn Express NYC Madison Square Garden, responded to this review

Hello Matt L, Thank you for leaving us your feedback on Tripadvisor. I am happy our staff was helpful, friendly and efficient especially in the morning hours. I look forward to having you on your next adventure in the city Warmest Regards, Monica Narvaez Front Office Manager More 

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