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Holiday Inn Express NYC - Madison Square Garden

3.0 of 5 232 West 29th Street, New York City, NY 10001-5201
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#202 of 453 Hotels in New York City
1,201 Reviews 4 of 5 stars
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Holiday Inn Express NYC - Madison Square Garden
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Holiday Inn Express NYC - Madison Square Garden
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1,201 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband was on a study tour and stayed at the holiday inn Express Madison square gardens for 7 nights as the accommodation was booked by the tour organizers and he had no say in the location or choice., i joined him for the final two nights. To be honest we normally stay with friends in New York who reside... More

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Los Angeles, California
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

I stayed here in July & i can honestly say i was surprised to see how different the hotel looks in person from the way it seemed in pictures.(Pictures should be updated) The stay was good,Bed was comfy,towels and sheets are soft,and theres entertainment all over the place so it was pretty fun.Might be returning.

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Saint Augustine, Florida
1 review
3 of 5 stars Reviewed 6 days ago NEW

Nothing that stood out from other HI Express Hotels. Great location, walking distance to major attractions. I will try another hotel when I return to NYC this month. But, all-in-all, it's a decent place.

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Scottsdale, Arizona
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently made arrangements for a small group of us to stay a week in New York City at the Holiday Inn Madison Square Garden. This was our first stay at this property and we were pleasantly surprised from our visit. The management and staff at this hotel were excellent! Everyone from check-in to checkout went out of their way... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you GWAZ! We really appreciate your recommendation and that you chose us for your group. Laurie and I will always try to make ourselves available to insure a great experience like you had. We're sincerely thankful for your comments. gary.desoiza@hhmlp.com More

Cala D`Or
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Right where you want to be, 5 minutes from the bus tours, empire state and times square. Includes continental breakfast that's enough to last through to lunch (doesn't mention this normally). Will stay here again when we return☺

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thanks for the 5 star review Mr. T! We're really pleased that you enjoyed the breakfast program. There really is a great # of choices and our staff is very dedicated to keeping it well stocked and presentable. Please feel free to contact me personally when you return. gary.desoiza@hhmlp.com More

Leeds, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here from 15 September for 5 nights. We arrived at 2.30pm and we're able to check in straight away. The receptionist was efficient and helpful. Our room was fairly small but everything we needed. Comfortable king bed, bathroom with bath and shower and TV. There was a safe in the wardrobe too. Let's face it, if you're in... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you Giselle! We really appreciate your recommendation. We're glad that you were comfortable , liked our location and enjoyed breakfast. Our staff does it's best to expedite the check in process. Room size is often times an issue with New York hotels; but we're happy to hear that you had such a good time in the city. gary.desoiza@hhmlp.com More

Austin, Texas
Senior Contributor
24 reviews 24 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed 2 nights at this location and I am a dedicated IHG customer. Rooms were what I expect at a HIE hotel. However, on our second day after sight seeing for all day we returned to the hotel to quickly change for a Broadway show. We were pressed for time a bit and our friend who brought us back... More

Was this review helpful? Yes 1
gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Dear Jack J, I sincerely apologize that our staff members were not able to react faster when your room key failed to work. Our staff is usually regarded as attentive and friendly. There are a few reasons why room keys demagnetize or fail to work. I assure you, none of the reasons were within your control or fault. It's standard... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for our honeymoon. Location is great, didnt hear any noise throughout the night, but were close enough to all of the main NYC attractions. My husband and I went to several, and only caught a taxi once throughout our whole stay. Breakfast is good, so convenient. Staff were very helpful and friendly. Would definitely stay here again if... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you Hannah! I can't tell you how wonderful it is to receive such a great review from a honeymoon guest. We know how important a once in a lifetime experience is and we're really proud knowing that you would stay with us again. NYC is a wonderful place and we're so pleased that you will alway remember us fondly.... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here with girlfriends to celebrate a birthday in the big apple. Boy was the room small! Three women, three suitcases& one small bathroom( just a little cramped) staff were helpful with any request, maintenance staff were more friendly than front desk staff. As far as location it was perfect, away from the madness of time square but close enough... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you for taking the time to review your recent experience at the Holiday Inn Express. I certainly apologize for your being shock by the size of our guest room. Most midpriced hotels in our market suffer the same plight. We always recommend that guests take advantage of our drawer space and store their luggage. Our property was recently renovated... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My plane was late so I didn't arrive until midnight. This hotel was prepaid and when I got thee they said that the payment was declined. The desk staff would not help me and I t took 2 hours of me calling around to find out what went wrong. They had declined payment because it was a few cents shift.... More

Was this review helpful? Yes 1
gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you Student A! We sincerely regret the experience you had at our property. Normally, our guests have much better things to say about the hotel and our staff. As you witnessed, the hotel is extremely busy, located blocks for Macy's/Herald Square, Penn Station and Madison Square Garden. So, most of our guests have arrived before midnight and many contact... More

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Additional Information about Holiday Inn Express NYC - Madison Square Garden

Address: 232 West 29th Street, New York City, NY 10001-5201
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express NYC - Madison Square Garden 3*
Number of rooms: 228
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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