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All 446 New York City hotels

Holiday Inn Express NYC - Madison Square Garden

3.0 of 5 Hotel   |   232 West 29th Street, New York City, NY 10001-5201 (Manhattan)
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81%
Ranked #178 of 446 hotels in New York City
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Kathryn178 Shipley, United Kingdom
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1,144 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Shipley, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a small but clean room for four people. The air con worked very well but was noisy. Breakfast was included - Omelettes, toast, pancakes, muffins, fruit, as much as you wanted but a bit chaotic as it was in such a tiny area and not enough tables for everyone. There were a few tables outside, which we used... More

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Chongqing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent location, short walk to Penn St Station, Madison Square Garden and Broadway. Rooms aren't huge but who cares staying in NY! Rooms are to sleep in. It's clean, neat and tidy. Value for money, for a hotel in this location! Excellent complimentary breakfast... too accessible to taxi drivers though! Couldn't believe a taxi driver pulled up, helped himself to... More

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Des Moines Iowa
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

I think everyone expects noise in New York but be prepared when you go to this hotel for a lot of noise. There is noise in the hotel from groups in the lobby that makes its way up the to the higher floors. Hope that you don't have to listen to couples (or more) in intimate activities. I think I... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you 7077papo! I apologize that you encountered one of the more lively groups that stay with us from time to time. It's very hard for us to turn away this segment of our our business and recently the "spring breakers" were particularly excited to be in NYC. True to our brand we try to provide an energizing experience, but... More

tennessee
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

staff super friendly! had not really expected them to be as nice as they were quick breakfast in am! room small but served purpose linens clean perfect location safe I block from the garden and Amtrak/metro station walk to times square, hard rock cafe

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you alohaoedoc! It's nice to hear that our staff's friendliness was beyond your expectations. We are truly blessed with a great team that takes our guest satisfaction seriously. Our location is perfect for access to all that NYC has to offer. We try to offer all that our guests would expect from a great hotel brand like Holiday Inn... More

Hermitage, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My son and I stayed here for 3 nites. Very good location. Front staff was extremely friendly and professional. The free breakfast was constantly replenished. The hotel and room were very clean. Though the room (2 double beds) was small and the closet laughable, it functioned well. Now for the bad news; there are firm beds then there are hard... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you areways! I really benefitted from our conversation last week. As I mentioned, it's an ongoing struggle to gain the respect of individuals that disregard our smoking regulations. We're taking measures to enhance our ventilation system, so that our respectful guest (like yourself) are not inconvenienced or uncomfortable. I'm happy to say that we've gained approval to upgrade our... More

connecticut
Top Contributor
84 reviews 84 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a good Holiday Inn Express. Excellent Front desk staff. Room was on the tenth floor, small but clean and quiet. Breakfast was standard HIEcpress fare. Location is fine - its and easy walk to most attractions and Grand Central Terminal which mattered to me on this trip. Be forwarned that the hotel has two elevators whihc can be... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you dchemist! I'm really happy that you enjoyed your stay at Holiday Inn Express Madison Square Garden. We've got a great location and we have very high standards for our guestroom cleanliness and presentation. Your suggestion to stay on a lower floor, to avoid the elevator congestion at peak breakfast times is much appreciated. As a resident of Connecticut,... More

Newport, Rhode Island
Contributor
14 reviews 14 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed at many other of the "budget" chains in NYC, this is head and shoulders above the rest. Great friendly, happy staff who always had a smile on their face and ready to help. Clean, modern surroundings, 24 hour coffee and tea, and a BIG breakfast buffet. Scrambled eggs, bacon, pancakes, fruit, cereal, you name it and it was... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

StrollerShopper, your review is a great tribute to our efforts. We try to provide and environment where the staff and our guests get to smile. Every member of the staff is dedicated to being helpful and each is empowered to satisfy your needs and resolve any issue that might arise. "BIG breakfast buffett" is a much better name for our... More

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed 3 nights at this lovely, quaint, simple, cozy establishment & will be using this hotel every time I come to NYC from now on(about once a month). If only I had found this earlier! I booked this hotel literally last minute, on a Sat night, after being confronted with a rat infestation @ the apt I was... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you NYC for Rocky! I think Victor and Jermaine are amazing too! I really happy that we were able to welcome you and make you feel so comfortable after having such a terrible experience at the apartment you planned to stay at. I hope that you will choose to stay with us each and every time that you stay... More

Johannesburg, South Africa
Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Indira at the check in desk was awesome, we arrived quite early and although she wash't able to assist with an early check in she was incredibly polite and helpful. Our room was quite dark and pokey, even by NY standards, especially with two adults, two kids and all our luggage. The breakfast was very good, offering pancakes, cheese omelettes,... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you MooseGoose1, I'm very happy to hear that you would visit us again. Indira is awesome! I'm very happy to hear that you enjoyed the breakfast selection and our location. I'm sorry that you found the airconditioning to be below your expectations. We've just installed a new energy management system and we've got some fine tuning to do. I... More

Alexandria, Virginia
Top Contributor
74 reviews 74 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I needed a bed for one night near Penn Station to catch a 6 a.m. train back to D.C. This is a good, clean, comfortable, basic hotel. 24-hour coffee in the lobby with some snacks. I left too early in the morning to determine the quality of breakfast. The staff was efficient and friendly. Rooms are small (of course... this... More

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gdesoiza, General Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review

Thank you Algonquin_hiker! Our property is perfect for the Penn Station commuter. We do our best to provide efficient service and a clean comfortable room reflective of the quality that you'd expect from a great brand like Holiday Inn Express. In the city that never sleeps, your suggestion to bring headphones or earplugs is a great idea. Next time I... More

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Additional Information about Holiday Inn Express NYC - Madison Square Garden

Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn Express Nyc - Madison Square Garden Hotel
Holiday Inn Express Nyc
Holiday Inn New York City
New York City Holiday Inn
Address: 232 West 29th Street, New York City, NY 10001-5201
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#164 Family Hotel in New York City
#165 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express NYC - Madison Square Garden 3*
Official Description (provided by the hotel):
Thank you for choosing the brand new Holiday Inn Express Madison Square Garden Area hotel located on West 29th Street between 7th and 8th Avenue right in the heart of Chelsea and Madison Square Garden Area. We include a complimentary hot and cold Express Start Breakfast to all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 
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