Great location, fast efficient check-in. Large rooms (Vista suite) on high floor with a great view. Rug in living room was badly stained as was the sofa. Time to replace. Large bathroom with a shower for 2 was great for both of us hurriedly getting ready for evening dinner. However, it is an open shower so the water sprays all... more

You will enjoy personal attention from the doorman who greets you and from the front desk reception staff. "Welcome to the London Mr./Mrs.....Happy Birthday/Anniversary etc. Genuine courtesy amongst all staff and a knowledgeable and friendly concierge desk are always evident. If you have any concern, you only have to ask once as any request is heard and delivered from any... more

Stayed here 3 times before and it has just gone downhill . Front desk was as unfriendly as ever .We were supposed to get a upgrade if available .It was but they wanted us to pay for it as they still had a chance of selling the room and the hotel was nearly full .The room was very clean .Tried... more

On arrival to the hotel we were greeted by a porter, I had never seen one before never mind had one carry my bags, so it was like wierd. Any way we arrived about an hour early and out room wasnt ready yet, but they gave us some cloakroom tickets and off we went a wandering. Came back an hour... more

This is our second time at the London. After our first trip in 2007 we swore we would never come back; but we get so many emails from them we thought we would give them a second chance. My mistake. Compared to two years ago the staff upon arrival is still distant and rude. Yet the Ritz knew my name... more

This was my third stay at the London in the past 12 months and it continues to be excellent. Book a "Vista Suite" and you will get a room with a separate, generously proportioned sitting area with a bay window and a big curved sofa where you can sit and read the New York Times over coffee and a spectacular... more

Recently got married in NY and chose The London as our hotel after a recommendation. Lets just say the recommendation lived up to its promise. The rooms were really spacious with a standard room having its own seprate living room. Double head showers, massive beds with a very modern design. On an earlier trip to NY i had eaten at... more

The reception staff at the hotel are very unfriendly, unhelpful and are not interested in you just your credit card, all they want to do is stand there looking pretty, and they think there so special and you are just a pain for being at the hotel. The rooms are great, although the mood lighting is just a strip of... more

We had booked a room for 3 adults sharing and were given a king size bed no rollaway. After discussion the rollaway was provided and the "misunderstanding" attributed to Travelocity inability. The room was smoking and smelt like it! The hotel staff said can't too many times and they didn't try in the way you come to expect from American... more