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Hotel 309

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309 W 14th St, New York City, NY 10014
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Hotel 309
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326 Reviews from our TripAdvisor Community

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Traveler rating
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    117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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London, United Kingdom
2 reviews
2 of 5 stars Reviewed yesterday NEW

Location of the hotel is excellent. That's about it. The hotel is well below average and very expensive for what it is. Rooms are basic, not v clean and dingy. A/c not cold at all and just blew air from outside. No facilities - no lift. My company booked for a last minute visit but I absolutely wouldn't stay there... More 

Was this review helpful? Yes
Perth, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This hotel literally stinks. The smell on the third and fourth floors is actually appalling. What is even slightly more appalling than the smell and general shabbiness of the place is the "service" provided by the staff. They are unhelpful, unfriendly and just plain RUDE. They are not there to help you and any questions that you ask appear to... More 

Was this review helpful? Yes 1
hotel309, General Manager at Hotel 309, responded to this review

Dear guest, I am truly sorry to hear about the disappointing service you received during your stay with us. It is truly shocking to me because our service and staff is praised regularly in reviews, so clearly somehow we missed the mark here. All of my staff is instructed to place service and helpful accommodation as one of their primary... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

VERY UPSET!!! used Expedia to get here, it was rated at least a 3 star.. ended up having 1 bathroom between about 3 floors, so there was no private bathroom! an upgraded bathroom in the room was another $40 after the $180 we already spent.. rooms were VERY small! unless your here solo, and plan on NOT using the bathroom... More 

Was this review helpful? Yes 1
hotel309, General Manager at Hotel 309, responded to this review

Dear Guest, Thank you for posting your review and I am sorry your experience with us didn't work out. I am glad you posted this review because in addition to expressing my regret that we couldn't accommodate you, I would like to clear up a few misconceptions. Firstly, the room you had reserved was called "Economy Room - Shared Bath).... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

3 of us just stayed here for the first time for 2 nights. You get what you pay for, excellent price, bathroom was not as clean as I would have liked but, I actually found it roomier than I expected. Staff was helpful and friendly, great neighborhood - not tourist-y. No issues, traffic noise wasn't bad. I would definitely stay... More 

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Brighton and Hove, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Room located on ground floor at back, shabby poorly decorated but clean. Noise within the hotel was shocking, residents shouting, doors banging throughout the night. But more importantly the service from the desk was disgraceful, rude,surly,unhelpful night manager. We asked for the remote control for the TV and waited 45 mins for him to find one after telling us in... More 

Was this review helpful? Yes 1
hotel309, General Manager at Hotel 309, responded to this review

Dear Guest, I am truly sorry to hear your experience with us was unsatisfactory. It certainly should not have taken so much time to provide any items that were missing from you room. Additionally, all of our staff is instructed to be courteous, responsive and helpful to all of our guests. I am disappointed to hear this was not your... More 

Adelaide, Australia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 19, 2015

The hotel has no lift and we had a room with shared bathrooms. Everything was clean and pretty much what I expected for the price. The bed we had sunk quite bad in the middle and the street noise was pretty loud but overall we had a pleasant experience.

Was this review helpful? Yes 2
Brough, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2015

Myself and two my friends stayed in this hotel for 2 weeks beginning on the 27Th March to the 8th April, the location of Hotel 309 is fantastic it gives you easy access tall area of New York, there is a subway station to the left of the hotel and also a pharmacy and shop. Not to Mention the fab... More 

Was this review helpful? Yes 1
Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 10, 2015 via mobile

This hotel has no lift and I observed an old man in a wheelchair at the bottom of the staircase unable to get to the 5th floor that he was assigned. He asked me (the guest) for help. I carried the wheelchair up of course and along the way came across an employee who had just delivered a suitcase to... More 

Was this review helpful? Yes 7
hotel309, General Manager at Hotel 309, responded to this review

Hello Sir, Thank you for taking time to write this review. I am disappointed to hear this man did not receive the assistance he needed from a staff member. Everyone on the staff knows this gentleman, who has been a resident of the building for over 50 years. He uses a walker, and we all know him well and provide... More 

Buenos Aires, Argentina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2015

The location is unbeatable. The room is quite complete, with mini fridge, Microwave, sink and basic kitchen appliances. TV, Street view window, very comfortable bed. Safe & Closet. Common Areas: there's a back yard available, and also a mini-cuisine for breakfast, where the computer's are located. Fair price overall.

Was this review helpful? Yes 1
Sheffield, United Kingdom
Contributor
15 reviews 15 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 20, 2015

Very poor standard of cleanliness. The bedding provided at the start of our stay was stained, and though our beds were made twice during a five night stay the bedding was never changed. Our room was never cleaned, and not enough linen or towels were provided at the start of our stay. Towels were provided after asking, but we were... More 

Was this review helpful? Yes 7
hotel309, General Manager at Hotel 309, responded to this review

Hello, Thank you for taking the time to write this thoughtful review. This is a review that I have printed and shared with all my staff because of its thoroughness and I appreciate feedback like this so we can improve as a hotel. I hope those reading our reviews can see that while we have had set backs, we are... More 

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Economy Room with Shared Bathroom (24)
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Standard Room with Private Bathroom (31)
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