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Hotel 309

2.0 of 5 309 W 14th St, New York City, NY 10014
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$75 (USD)
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Hotel 309
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Hotel 309
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307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sheffield, United Kingdom
12 reviews 12 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Very poor standard of cleanliness. The bedding provided at the start of our stay was stained, and though our beds were made twice during a five night stay the bedding was never changed. Our room was never cleaned, and not enough linen or towels were provided at the start of our stay. Towels were provided after asking, but we were... More 

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hotel309, General Manager at Hotel 309, responded to this review

Hello, Thank you for taking the time to write this thoughtful review. This is a review that I have printed and shared with all my staff because of its thoroughness and I appreciate feedback like this so we can improve as a hotel. I hope those reading our reviews can see that while we have had set backs, we are... More 

Frederick, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Having read previous reviews I was prepared for a hostel setting, which was fine. The room was dirty, but adequate for my short stay. The front desk staff were friendly and accommodating. But when it comes to safety that where I draw the line....upon returning to our room (in the middle of the day) an inebriated elderly man, hanging over... More 

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hotel309, Owner at Hotel 309, responded to this review

Dear Sharon, Thank you for taking the time to post this response. I appreciate that you were involved in a situation which you did not like, but I would like to add a few clarifications as I was the manager who assisted you. We do have an elderly gentleman who is disabled who lives in our building who is only... More 

12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 7, 2015

I would just like to avoid other people being mislead. This establishment is not a proper hotel, it should be classified as hostel! If you are expecting for a proper hotel (normal given the prices charged for the rooms), you will be highly desappointed as I was. To start with there is no lobby or reception area just a small... More 

Was this review helpful? Yes 3
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 22, 2014

There are not too many things to say about this "hotel". While the location might be okay, you can leave that glimmer of hope at the door. This place was truly awful. I've stayed in hostels better for 20 bucks a night. It was dirty (towels / bed linen), extremely noisy at night due to other guests and the bathrooms... More 

Was this review helpful? Yes 5
Melbourne, Australia
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2014

So, this place is no Ritz Carlton or St.Regis but it is a great little hotel for the average traveler to NYC! I was with two friends so we booked a four person room which was more hostel style with bunk beds but it was perfect for us and it was still a private room. It was so cheap even... More 

Was this review helpful? Yes 2
Ahmedabad, India
Top Contributor
58 reviews 58 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 14, 2014

I searched it on TripAdvisor and booked it directly, just for two nights.It has small rooms with sharing bathrooms, no elevators.But they gave us ground floor which was a great relief. Metro station was just near the corner. If you have courage you can walk up to central Manhattan on your own. Hop on hop off buses you can find... More 

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Cambridge, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2014

We stayed for 6 nights and had fab time. The hotel offered us everything we needed. Nicely decorated room with kitchen, comfortable bed and although the bathroom was shared we did find it always clean. The location is perfect and everything you need you will find it literally at the door step. Staff was very helpful and nice specially Mallelyn.... More 

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1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 30, 2014

The pictures posted on their website do not reflect the rooms. I walked in to my room and I was afraid to even take off my jacket. The room smelled, cracked paint on the ceiling, folding chairs and a plastic couch. To top it off, roaches!!! I could not stay the night and will have to battle to get my... More 

Was this review helpful? Yes 6
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2014

This hotel is very near the subway station. It is also in the Chelsea area which is accessible to different types of bar and restaurants. The hotel is near CVS pharmacy and convenience store wherein you can just buy anything you need during your trip. If I'm tired to eat out, I just grab a packed salad or sandwich or... More 

Was this review helpful? Yes 1
hotel309, General Manager at Hotel 309, responded to this review

Hello Christiane, Thank you for writing us this nice review. I am very happy to hear you enjoyed your stay and were satisfied. It's true our rooms are bigger than the average Manhattan hotel rooms as they used to function as apartments. As such, you get more space, a kitchenette and a larger than average bathroom. As far as security,... More 

Bratislava, Slovakia
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 28, 2014

this hotel should not be even existing. absolutely terrible. On the pictures on booking.com you can see something else than what you see in the reality. The higher you look up in the building the less windows with proper window frames you find. There were windows shut by pieces of wood!!! it was very noisy and very dirty. Quite expensive... More 

Was this review helpful? Yes 9
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Additional Information about Hotel 309

Address: 309 W 14th St, New York City, NY 10014
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel 309 2*
Number of rooms: 28
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Standard Room with Private Bathroom (31)
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