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2.0 of 5 Condominium   |   309 W 14th St, New York City, NY 10014 (Chelsea)
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Hotel 309
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A recent review
3 of 5 stars Reviewed February 24, 2014
Jenna D Chelmsford, Massachusetts
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241 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Chelmsford, Massachusetts
1 review
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 24, 2014

Room was nice and bed was comfy. We had a room with the private bathroom along with the room with the 2 bunk beds. Room space was kinda small but then again its NYC you can to see the city not to stay in the room. The hotel employees was nice and helpful when we need a cab to go... More

Was this review helpful? Yes 11
Tamworth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

This hotel was just as described and more!. When I arrived which was around 12.30 mid day, there staff were very swift and efficient in checking me in and allocating a room even though it was well before the official booking in time. They were always on hand to assist in any way they could. The room was very clean... More

Was this review helpful? Yes 1
Sydney, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

I love this place - this was my second stay at 309 and I always recommend this place for the comfort, price and location. Matt is very friendly and helpful and will try to accommodate all your needs. Great place :)

Was this review helpful? Yes 2
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 14, 2014

We arrived a day late for our stay at hotel 309 after being delayed by our airline and unfortunately we forgot to let the hotel know. Upon arriving at the hotel (tired and excited to be in New York) we got a very poor reception from the gentleman on reception. After explaining we were late for our check in we... More

Was this review helpful? Yes 3
hotel309, General Manager at Hotel 309, responded to this review

Dear Sir, Thank you for taking the time to provide us with this feedback. I am very sorry and disappointed to hear that your reception at the hotel was unsatisfactory. Guest service is truly our highest priority. I expect nothing less of my staff than friendly, helpful and responsive assistance to all our customers at all times. Clearly our receptionist... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2014

Only stayed 1 night but hotel was exactly as described. Room was small but efficient and only complaint was that the pull out sofa was rock hard and needed to be replaced. The manager was excellent with so much helpful advice and assisted us with a car the next day. Also changed our room so we didn't have to lug... More

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Sunnyvale, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 24, 2013

I had a last minute business trip and this was the only hotel that still had rooms in the area I needed to be that fit in our corporate pricing guidelines. I had some trepidation after reading reviews from the past, but decided to weather the storm. The location was great, near a subway stop and two blocks from my... More

Was this review helpful? Yes 1
Basingstoke, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 22, 2013

room was cold, window drafty, I asked for another blanket, there was only 1 thin blanket in December I used it folded in half on one side of the bed. It was noisy at night. TV was at the end of the bed and futon was the same side so had to sit on the bed to see TV. Kitchenette... More

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Mount Olive, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 19, 2013

The staff was not nice and helpful at all. There was one guy who was really rude. Also, I had to pay money to use wireless, but it sucked. I had to wait like forever to access into a website. The room was dirty, wet and smelled really bad. They gave me a key to open my room's door and... More

Was this review helpful? Yes 1
San Francisco, CA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2013

I agree with some of the others that have posted here. This hotel is a poor value for the money. The management charges for things that most other hotels (AND hostels!) provide for free, and the bathrooms are dirty. I've stayed in hostels all around the world, and most had cleaner bathrooms than this hotel. It's stuffy, dingy and dark.... More

Was this review helpful? Yes 1
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 15, 2013

My main grievance with this hotel is the poor value for money. I have stayed in a number of boutique hotels in New York within a similar price range, and they have all provided amenities such as free wifi, assistance with baggage and a level of cleanliness that this hotel was unable to manage. The floors in the hallway, at... More

Was this review helpful? Yes 2

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Additional Information about Hotel 309

Address: 309 W 14th St, New York City, NY 10014
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #37 of 172 Specialty lodging in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel 309 2*
Official Description (provided by the hotel):
We offer nicely furnished Studio Hotel Rooms for reasonable rates. Hotel Rooms in a fantastic location, just steps from the A,C,E & L trains. Minutes to Times Square and Central Park. Also minutes downtonwn to World Trade Center etc. ... more   less 
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