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2.0 of 5 Condominium   |   309 W 14th St, New York City, NY 10014 (Chelsea)
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Hotel 309
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A recent review
3 of 5 stars reviewed 1 week ago
JojoR2434GD Madrid, Spain
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269 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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  • German first
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English first
Madrid, Spain
1 review
3 of 5 stars Reviewed 1 week ago

I just wanted to visit new york city and this hotel gave somehow the chance.i didn't want to spend my money on expensive hotels,but i wanted to be in the heart of manhattan.i searched and i found this hotel.3 times and it was okay.its location is heaven.i liked it.and it's cheap. Next time i will go there again.

Was this review helpful? Yes
Cherry Hill, New Jersey
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed @ this hotel for a long weekend. The location is amazing! in the heart of meat packing district. Also close to Chelsea market. Subway on the corner, easy access.Loved having kitchen in room! They also have a wonderful continental breakfast, free of charge, and a Beautiful outside patio area you can sit in and enjoy your breakfast,... More

Was this review helpful? Yes 4
Vancouver, British Columbia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 3, 2014

For a Nofrills central location close to subway and highline park&greenwich village,this works very well.Shared bathrooms are decent&clean enough.Staff were awesome and helpful.GreatValue for location

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 3
Wanaque, New Jersey
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 29, 2014

Needed to stay in NYC for work for a few days. Room was sizable for NY standards, bed plus futon couch. Place is old. Plaster walls, radiator heating. If you just need a room to crash this place is decent. Hotel staff was nice and accommodating. Bed was comfortable, so if you can get past the rundown room you'll be... More

Was this review helpful? Yes 2
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 17, 2014

I was sleeping when a cockroach appeared in my pillow I'm definitely not coming back! I demanded a change of room but they didn't so anything! This hotel is worthless and disappointing, of course I'm getting my money back. I can't believe it's still open to the public. Someone should do something

Was this review helpful? Yes 8
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 25, 2014

top adress in downtown manhattan! subway and supermarket are nearby. 15 minutes to times square. the rooms are a little bit small but we were an tour throu manhattan the whole day and fall tired into bed at night :) we prefer a room not on the streetside, because it was noisy during the night, but thats the city that... More

Was this review helpful? Yes 3
Cambridge, Massachusetts
13 reviews 13 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 24, 2014

I've stayed there a couple of times, and found out that both the rooms and the prices can be very different. I'm not surprised to see such widely varying reviews. The one constant is that if you're friendly with the desk people, you get great service, and they're flexible and creative in solving problems and accomodating you. I've paid as... More

Was this review helpful? Yes 4
Buenos Aires, Argentina
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 20, 2014

My first night I listen to noises just to turn on the lights and see two rats all over my luggage. The staff solution was to scare the rats out of the room (that remained somewhere on the building). They didn´t seem shocked or embarrased or apologetic. Thats the worst part. The room wasn´t cleaned. They just change towels and... More

Was this review helpful? Yes 6
hotel309, General Manager at Hotel 309, responded to this review

Dear Sir, Thank you for taking the time to post this review. I can assure you that problems like this we take with the utmost seriousness and they demand immediate action. I am truly sorry you had this experience while staying with us and I can certainly understand how upsetting that can be. At your convenience, please contact us directly... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 3, 2014

I had the absolute worst stay at this dirty hotel. My stuff went missing because the maid left the door open and the staff said they cant really do anything about it and said that I was the one who probably misplaced it. Also the heating didn't work and my private shower didn't work. And the private rooms are not... More

Was this review helpful? Yes 2
hotel309, General Manager at Hotel 309, responded to this review

Dear Guest, Thank you for taking the time to post this review. I am truly sorry that your experience here was described this way. We want all our guests to have not only a satisfactory stay, but one that enhances enjoyment and comfort during your time in New York. I would like to speak with you personally if possible and... More

Sao Paulo, SP
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 1, 2014

Well there is no elevador and I stayed on the 5th floor. Room a bit dirty but organized with no heat on and shared bathroom. I wouldn't stay here anymore. But neighborhood was perfect and supermarket super close and subway station.

Was this review helpful? Yes 1
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Additional Information about Hotel 309

Address: 309 W 14th St, New York City, NY 10014
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel 309 2*
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Official Description (provided by the hotel)
We offer nicely furnished Studio Hotel Rooms for reasonable rates. Hotel Rooms in a fantastic location, just steps from the A,C,E & L trains. Minutes to Times Square and Central Park. Also minutes downtonwn to World Trade Center etc. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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