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Holiday Inn Express New York City Fifth Ave

3.0 of 5 15 West 45th Street, New York City, NY 10036
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Holiday Inn Express New York City Fifth Ave
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Holiday Inn Express New York City Fifth Ave
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700 reviews from our community

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    39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harare, Zimbabwe
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

spent one night in NYC in a family trip... Perfect location right in the middle... We split the 6 of us in 2 rooms after a long drive.. Had a comfortable night. Breakfast included, but very few places available, so, we had just 2 stools and the rest of us eat standing... but, that was fine. We just wanted a... More

Was this review helpful? Yes
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Dear Darbax, Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay with us and New York City ofcourse. We hope to see you soon again. Have a great day! More

1 review
1 of 5 stars Reviewed 3 days ago NEW

A week ago I made a reservation for a three night stay in December and was surprised to see a charge on my card. When I called the hotel this past Saturday I was told I had pre-purchased the reservation. I asked for a manager and was told no managers worked on the weekend. Huh??? I called back Monday and... More

Was this review helpful? Yes
Central Valley Ca
Contributor
20 reviews 20 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First breakfast is included which is a huge perk! And the breakfast was not just cereal and yogurt, there were eggs, bacon and sausage each morning and a pancake machine. This hotel may be a little small, but when youre only sleeping in the room it doesn't really matter. Three of us were sharing a room with two double beds... More

Was this review helpful? Yes
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Dear LRen05, Thank you for your most kind feedback. We are glad you enjoyed your stay. We look forward to having you as our guest again. Have a great day! More

Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose the hotel for its location and surely didn't regret that part. Everything you need is in walking distance and it is easy to get transportation from there to other points of interest. What struck as when we allied in was how mini small the "foyer" was. If somebody stood at the front desk it was hard for anybody... More

Was this review helpful? Yes 1
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Victoria R, Thank you so much for your most sincere feedback. I'm very glad to hear you enjoyed NYC and all it has to offer. I realize that the rooms aren't as large as I myself would like them to be, but we try our very best to compensate with great service. We have recently redone our window treatments and... More

CT
Top Contributor
65 reviews 65 reviews
39 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I only booked this as I was attending a dinner in NYC and as I had an early flight in the morning opted not to head home to Connecticut. Location is fine, very convenient - mid town. But this is a cheap nasty hotel. A closet of a reception. Tiny rooms, with old fashioned in the wall AC units. The... More

Was this review helpful? Yes
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Dear MisterOpinion, Thank you for your response and feedback. I apologize that your stay was less than perfect and we wish we would have had the chance to correct the issues that were affecting your experience with us. We are striving to provide exceptional service on a consistent basis so thank you for this feedback. I have ensured that our... More

Modena
Top Contributor
203 reviews 203 reviews
55 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have booked this hotel for the central location and for the Shopping package it was offering. I was convinced also by the good rating on TripAdvisors, which normally reflect the place I then find, but this time I have to admit that it was not the case. The arrival experience was not good. The person at reception didn't know... More

Was this review helpful? Yes
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Dear GiacomoC, Please accept once again our most sincere apologies for the misunderstanding regarding your shopping package. Rest assured we have reviewed this with our team to ensure they are fully aware of all packages we have to avoid any inconvenience of this nature or similar to it, to any of our future guests. We tried our best to make... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is in a really great location, close to the subway, Macy's, Times Square and Empire State Building. The hotel room is not huge but it is clean and the staff is quite friendly. Breakfast is included and while it was always packed with people it made for a great start to the day as you could get up,... More

Was this review helpful? Yes 1
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Thank you for this wonderful feedback. We hope we can see you soon again. Have a great day. More

Salt Lake City, Utah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed in the Holiday Inn Express on 5th Avenue for two nights for a nearby work conference my husband was attending. The location of this hotel is incredible and the staff is friendly. Those are the only two things this hotel has going for it. The hotel lobby is very cramped as it is shared with the eating area... More

Was this review helpful? Yes 1
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Thank you for letting us know the deatils of your recent stay with us. I am so sorry to hear that your stay although was friendly and nice, that the room was not to your satisfaction. We take our guests feedback very seriously and as we can't do much about the size of our rooms, we will certainly address anything... More

Waterloo, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A standard, reliable HI Express, in a very convenient location (W45th at 5th Ave). Close by Bryant Park, and close by Times Square but not buried in the hassle of being right there. Rooms are a good size for NYC, everything is clean and well maintained, and major bonuses for NYC hotels are that you get a complimentary breakfast (might... More

Was this review helpful? Yes
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Thank you for feedback. We are glad to hear that you enjoyed your stay. We hope to see you again soon. Have a wonderful day. More

Tauranga, New Zealand
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The location maybe great, but the service is shocking. Rude front desk staff, unhelpful. We had never been to New York before so required a bit of advice, we needed a shuttle to JFK and were told to sort it ourself. We were given a room on the second floor that reeked of cigarette smoke, and when I told them... More

Was this review helpful? Yes 2
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review

Dear Robynb131, I do apologize we did not meet your expectations during your stay with us. We strive to provide our guests the best in quality amenities and accommodations and we regret that youdid not receive the service we pride ourselves in providing. Please contact me at fom@expressfifth.com, I would like to discuss with you further regarding your stay and... More

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Additional Information about Holiday Inn Express New York City Fifth Ave

Address: 15 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Fifth Ave 3*
Number of rooms: 124
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Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Holiday Inn Express Manhattan

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