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Hilton Garden Inn New York/Central Park South-Midtown West

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237 West 54th Street, New York City, NY 10019
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Hilton Garden Inn New York/Central Park South-Midtown West
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882 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location is great, close to Time Square, Central Park and Upper Midtown theaters. Required a shockingly high amount of Hilton Honors points but it is New York City. The rooms were a good size and well equipped but the big sliding door over the bathroom was a bit unusual. All staff members were pleasant and helpful but Daisy was... More 

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Contributor
18 reviews 18 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Check in was a nightmare. Arrived at 12:30 and couldn't get my room until 2:45. The lobby was jam packed with people waiting for airport shuttles and waiting to check in. Hotel staff misplaced bags belonging to people leaving and they were eventually located in another customer's room. My own bag was misplaced and I was delivered someone else's jacket... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

From the moment you enter the busy hotel lobby the staff greets you with a smile and can't do enough to make your stay a pleasant experience. The standard King Room although adequate is on the small side but very clean and well maintained. The amenities such as a microwave, refrigerator and flat screen TV are included. The bathroom door... More 

Was this review helpful? Yes 1
Tampa, Florida, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

while we had some problems and had to change rooms two times the management was very accommodating. Along with the maintenance and bell staff they were very good. We did, however, have problems with housekeeping. Rooms were not adequately stocked or cleaned properly at times. Actually found one room with a wet mattress and sheets while the duvet was dry.... More 

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Arlington, VA
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My daughter recently moved to New York and I was looking for an inexpensive hotel. Not expecting a Hilton Garden Inn to have such great rates. Front desk personnel were very pleasant my room was big for NYC and the great views were unexpected. Hotel is in a great location. Although I didn't eat in the restaurant, it is some... More 

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Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review

We love that you love us and hope to see you more when you visit your daughter. Thank you for the wonderful review. More 

Columbus, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed two nights. Checked in early. Room wasn't ready but we were able to request and secure a room that was away from elevators. Front desk personnel were pleasant and accommodating, contrary to some of the reviews. The room was very quiet and comfortable. Bathroom, standard Hilton. Breakfast was included in our room rate. The buffet in the ground-floor... More 

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Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review

We appreciate the review and are glad you enjoyed our location and our staff were accommodating. More 

Calgary, Canada
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed on the Members floor - which the rooms were recently completed which was nice. All around a nice room, felt clean and new. Exercise room is really nice and some free weights and some decent machines to workout on. Staff were friendly and most accommodating. There is bakery / coffee shop within 5 steps of walking outside which had... More 

Was this review helpful? Yes
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review

We appreciate the review but we do not have a "members floor" and have been open for about year and half so no new rooms with us. I am glad you enjoyed your visit to NY. More 

Los Angeles, California
Top Contributor
101 reviews 101 reviews
35 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

As a guest this property exceeded all of my expectations. As a Hilton Diamond member, my benefits were well communicated upon arrival. It is hard to go wrong with this new Hilton property being that it is clean, modern and well appointed. I was also pleased that the room is well lighted and the shower and sink have adequate water... More 

Was this review helpful? Yes
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review

Thank you for the review we are glad that our Diamond members enjoy our hotel. We look forward to many more visits from you to enjoy all the amenities we have to offer. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Decent rooms, good price and good location but elevator service is terrible in the mornings. Waited 15 minutes and elevator still didn't come so took stairs. Heard same complaint from other guests. Okay when going up and later in day.

Was this review helpful? Yes 1
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review

We apologize for any delays with the elevators they can be delayed during peak times and the hotel provides information in your key packet as well as at check-in. We are glad you still enjoyed your stay. More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for two nights last month. All around, excellent hotel. Rooms were clean and spacious, which is a rarity in New York City. All staff were professional, polite, engaging and very helpful. A quick 10 minute walk up to Central Park, down to Times Square, and 15 minutes to Madison Square Garden Penn Station. And best of all, it's... More 

Was this review helpful? Yes
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review

We enjoyed reading your excellent review and are glad to hear you took in the sights close to our location. Thank you for the recognition of our staff as well. More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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