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Residence Inn New York Manhattan/Times Square

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1033 Avenue of the Americas, New York City, NY 10018
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1 room 1 adult
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Residence Inn New York Manhattan\/Times Square
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1,906 Reviews from our TripAdvisor Community

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Falls Church, Virginia
Level Contributor
184 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 446 helpful votes
3 of 5 stars Reviewed yesterday NEW

Some background - we are native New Yorkers having spent over 50 years living in the area. We are currently living near DC but have only lived here a few years. We know NYC well. We are also lifetime Marriott Platinum members so stay frequently at other Marriott. First off, this hotel is NOT in Times Square as the website... More 

Helpful?
Thank DianeER
New Providence Island
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Nice size rooms for a New York hotel. Pretty of stuff around to get into from Times Square to Fashion Ave. I enjoyed my stay and would recommend others to come stay for a while. Subway station across from the hotel and Taxi's are always passing. But their is nothing like a walking in New York once weather permits.

Helpful?
Thank Don G
ManagerX1, General Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for your recent stay at the Residence Inn New York Manhattan/Times Square. We are glad that you enjoyed your stay, and we appreciate you highlighting our location in your review. Thank you for recommending us to fellow online reviewers, and we look forward to welcoming you back soon! Thomas Gili Guest Relations Manager More 

Wexford
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location for tourists. Nice spacious room with breakfast included which is great when travelling with hungry teenagers, breakfast buffet is good & served in a nice area. The only strange thing is the kitchenette, it doesn't have a kettle or toaster which you might use but it has a a slow cooker (??). Also the enormous fridge clicks in... More 

Helpful?
1 Thank JennyWexford
ManagerX1, General Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for posting a review of your recent stay. It's nice to hear you were happy with our comfortable spacious rooms, complimentary breakfast and reliable wifi; however, I sincerely apologize that the refrigerator in your suite was not functioning properly and disrupted an otherwise great nights sleep. Our Engineering department will be advised of the problem and will have... More 

Herndon, Virginia
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here overnight to see a show. Easy checkin, friendly staff at front desk, easy access to room on 11th floor. Corner room - if we worked, we could see part of the Empire State Building (easier at night when it was lit up). Spacious room with kitchen. (no keurig. would love a keurig!) Easy (15 min) walk to theatre... More 

Helpful?
Thank dszym
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for taking the time to give us your productive feedback regarding your stay with us. We are glad you liked our front desk service and that you were impressed with your accommodation along with the view it provided. However, we are sorry for the wait time issues you had with our elevators which also affected your experience at... More 

san francisco
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed over the blizzard and had some issues The lobby is awfully small and the line for the elevator is a mess Laundry room not maintained half the machines not work and change machines (yes 2) dont work Staff is so busy answering the phone at front desk that you have to wait for them to finish every time to... More 

Helpful?
Thank kavinsfo
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review our property. I was extremely disappointed to read that we failed to meet your expectations. Please accept my sincere apology for the issues you encountered during your stay. You have my personal assurance that we are taking corrective steps to prevent this from happening again. We hope that you will stay with... More 

ny
Level Contributor
90 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is quite clean, and the rooms, which have kitchenettes, are relatively large. Noise was not an issue. The breakfast is far from gourmet, but the selection is vast and the eating area is large and pleasant. As others have noted, there can be a wait for an elevator during peak times. Importantly, the location of this hotel is... More 

Helpful?
Thank aaaaa
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review our property. We appreciate your business and are thrilled to know you enjoyed your spacious and immaculate accommodations as well as the breakfast we served. It is also pleasing to hear that our location was convenient for your needs. Our team works hard to make the Residence Inn New York Manhattan/Times Square... More 

Level Contributor
5 reviews
1 of 5 stars Reviewed 1 week ago via mobile

My wife and I planned a Family Christmas present / trip to NYC for seven of us. We have been to this residence inn twice in the previous few years and enjoyed our stay. This time we arrived only to be informed that the two adjoining suites we booked well in advance were no longer available and no rooms were... More 

Helpful?
Thank Chris C
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review our property. I was troubled to read about the service problems you experienced. Please accept my sincerest apology for what transpired. I have addressed this matter with the entire Front Office staff and we are taking every measure to ensure that this does not happen again. It's our goal to provide an... More 

Grand Cayman
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was a great hotel and would definitely stay again. Great location to everything, clean and large rooms. Was supposed to have family meet me here, but due to the blizzard they couldn't fly and I was here longer than expected. It was the perfect place to spend during a blizzard. I will stay here again.

Helpful?
1 Thank Hoppie52
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for sharing your wonderful review regarding your stay at the Residence Inn New York Manhattan/Times Square. It is nice to read that you loved our convenient location as well as the size and cleanliness of your accommodation. We are pleased to hear you had a great time at our hotel and that you plan to return. We appreciate... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent 6 nights at the Residence Inn, would highly recommend. We had 2 rooms that's after asking the staff happily reorganised so we where side by side. Rooms big for New York with kitchenette if needed. Breakfast was included, while quite basic it was very convenient . Close to subway & easy walking distance to all the attractions. Service... More 

Helpful?
2 Thank Nevlynne
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for taking the time to review our property and for the wonderful ratings. We appreciate the feedback and are happy to hear that you enjoyed your stay with us. I am sorry for the inconvenience you faced at departure. I have shared your concern with my team to check what went wrong. I hope this will not detract... More 

Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel seems to be popular beyond their ability to keep up with it. It isn't one thing but a lot of little things that aren't done as well as other hotels. The room was a good size and designed well but just had a very worn look to it. No folding luggage rack, no bathroom floor mat, hair in... More 

Helpful?
1 Thank Reed7777
ManagerX1, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review

Thank you for staying with us and writing about your experience. We appreciate you taking time out of your day to let us know how we can improve. Our mission every day is ""To Impress our Guests"" so you have my commitment that we will use your comments to make the necessary changes so that we are able to accomplish... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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