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JW Marriott Essex House New York

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160 Central Park South, New York City, NY 10019
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JW Marriott Essex House New York
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JW Marriott Essex House New York
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JW Marriott Essex House New York
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859 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel lobby seems nice because there are several arts pieces. Way to elevators, there are also nice pictures & painting. Well, overall room interior color combination does not make feel comfortable for our stay. And I had to say breakfast charge is too much compare to what they serve. over $40 per person. Location-wise, hotel is across central park and... More 

Was this review helpful? Yes
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed one night to celebrate my wife's birthday. Prior to arrival we received an e-mail from Ramona Lawrence, the front desk supervisor, with tips for our stay and asking us to contact her if we had any requests. I replied to her e-mail and told her we were celebrating my wife's birthday and requested a room... More 

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Jackson, Tennessee
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel graciously upgraded our room for free on our honeymoon upon arrival. I do appreciate hotels that do take care of their guest during big life moments. Room was spacious, relaxing, and provided all the amenities we needed and then some. Provided nice terrycloth robes. I will say they do nickel and dime you to death. I would suggest... More 

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McLean, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I have stayed at this hotel for decades. And it seems that noting has changed - literally. The location is unbeatable. The staff friendly and warm. But the hotel is not in good shape and certainly not worth the price the new owners charge. Our room had mis-matched furniture, including a table that looks as if was made from barn... More 

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London, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have visited this property with my partner and a young baby , this is wright at the hart of the "big apple" steps away from Central Park , the hotel lobby is very busy with constant flow of luggage trollies and bell boys , I did feel for a moment at " home alone" movie since I am Almost... More 

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Avshalom G, Thank you for sharing your thoughts on your recent stay. We are pleased that your family enjoyed our location off Central Park and our grand Executive Lounge. The décor in our rooms was designed to reflect the Art Deco era of the 1930s, when our hotel first opened. Among some of these features include leather, wood and... More 

Boston, Massachusetts
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location on Central Park South. Superb buffet breakfast. Very nice lobby area. Quick check in process.Easy walk to theater district/ Rockefeller Center/ Central Park. Friendly staff. Great weekend!

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Maevecc, Thank you for your review. It is wonderful to know that your quick weekend stay was met with fine service and a buffet breakfast to make exploring the area that much easier. If you plan another visit to Manhattan in the future, we hope you will once again choose JW Marriott Essex House to accommodate you. More 

Minneapolis, Minnesota
Top Contributor
54 reviews 54 reviews
23 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband and I went away for our first couples weekend in 8 years. The hotel is gorgeous, perfectly located on Central Park. Yet there were a few things that would make me never stay there again: 1. Bathrooms are freezing cold. No heat (probably since old building?). 2. They serve no coffee for guests. Of course you can get... More 

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear nmmelancon, We appreciate the opportunity to hear about your recent stay. As your hotel of choice for your weekend away, we are disappointed it did not meet your expectations. We would like to kindly note that coffee is available in our lobby. If this was not clearly communicated to you, that is our mistake. In order to understand a... More 

Remscheid, Germany
Top Contributor
96 reviews 96 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

usually difficult to find friendly staff in big cities. Not so here. Very helpful and efficient. The Junior suites are comfortable aand have a nice size. Standard rooms are pretty small. Beware and ask not to get a room close to the Elevators. You might hear them all night Long. Pefect Location right on Central Park.

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear ulibear, Thank you for your kind words regarding our staff service and Junior Suites. If our guests are sensitive to outside noise, they are encouraged to request rooms that are a bit removed from high traffic areas, as we will do our best to accommodate their needs. We hope you enjoyed your stay in New York City. Should you... More 

Chicago, Illinois
Top Contributor
120 reviews 120 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Having to get to a client meeting on 5th and 58th during the St. Patty's parade made us opt for a walking distance hotel. We were not disappointed! The lobby exudes elegance, reception staff were welcoming and professional. Room was ample and quiet despite facing a street at level 10. Everything would have been perfect except for the slow draining... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear ChicagoTexas, We appreciate the time you have taken to review your experience. It was our pleasure to accommodate you and meet your needs while staying with us on business. While we are glad to have provided spacious accommodations, we are disappointed that you ran into a draining issue in the shower. In the future, please let our staff know,... More 

Top Contributor
56 reviews 56 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Family trip to NYC for spring break, was not my first choice for some relaxation, but it was fun. Omar works in the concierge lounge, and he went above and beyond; from giving the kids snacks and sticker books, finding apple juice, and letting us grab a late breakfast. The hotel is nice too, being across from a large park... More 

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear TheHef, Thank you for choosing JW Marriott Essex House for your spring break getaway. Though New York City may not be known as a relaxing locale, we are pleased you still enjoyed yourself. It is wonderful to know Omar could find some treats for your children and Mike pointed the way to some local hotspots. We appreciate you letting... More 

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