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JW Marriott Essex House New York

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160 Central Park South, New York City, NY 10019
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JW Marriott Essex House New York
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JW Marriott Essex House New York
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JW Marriott Essex House New York
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914 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sofia, Bulgaria
Contributor
13 reviews 13 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

I traveled to NYC and stayed in the Marriot and boy can I say it was worth it. The hotel has one of the best (if not THE best) locations (right on the edge of the park). Traveling there in the spring offered a truly amazing view. Staff was very friendly and the hotel's services were impeccable.

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Oakville, Canada
Top Contributor
59 reviews 59 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had a very nice stay at this hotel for 3 nights. I had a fantastic suite on the 22nd floor. The from desk managers, specially Cesar & Muhammad were outstanding in their helpfulness and courtesy. The valet parking, albeit a little expensive was good as well. The staff are very friendly. In room dining is also very nice. Downside is... More 

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Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the JW Marriott Essex House for a business trip. My room was very nice. A small but really nice feature was in the bathroom- when you walk in at night there is a motion sensor under the sink that turns a small light on. The restaurant and bar is very nice. The best part is you are... More 

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orange, ct
Top Contributor
55 reviews 55 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

very nice hotel, nicely appointed. booked a king room, but got a queen without warning, however when i complained the next day, they did credit the difference. bring glasses or you won't be able to see the numerous controls, set the temp for 70 and it went to 60, brrrrr, my fault. room was very small, not what i'm used... More 

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear travellinman36, Thank you for taking the time to let us know about your recent stay. We want your experience here to be thoroughly exceptional. To that end, we are glad to know you were credited after the chance in room. Given the history of our hotel that stems from the 1930s, our rooms vary somewhat in terms of size.... More 

Blacksburg, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Outstanding experience! Concierge Lounge was first class and the staff is fantastic. Elegant yet comfortable. mini-bottles of water in the gym is a nice touch as well as an outstanding steam room. Central Park access is outstanding and convenient!

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Ned S, Thank you for your kind words regarding your stay at JW Marriott Essex House. Booking a room on the Executive level is a great decision, what with the personalized service and upgraded experience. It is great to know you appreciated the small touches we include as a way to keep our guests refreshed and comfortable throughout their... More 

San Diego, California, United States
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Spend one night here recently with my son to celebrate his graduation from college. While the hotel continues to occupy one of the best locations and views in the city the overall quality of the hotel is starting to slip. I think it all boils down to consistent maintenance of the property coupled with effective housekeeping. You certainly would not... More 

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear SDFoodMan, We appreciate the chance to learn your thoughts. If your accommodations did not appear to be in prime condition, we apologize. This does not represent the type of standard we strive to uphold. As with any hotel, a consistent and conscientious amount of upkeep is required to ensure guests arrive to a beautiful property. This will be at... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I've stayed at the Essex House a dozen or so times in the last 5 years. It seems with the change to the Marriott flag, the service has plummeted. I arrived to check in to my confirmed room at 7pm after a long day of travel, to find a long line at the reception. After waiting 20 minutes, I was... More 

Was this review helpful? Yes 2
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Caleb C, Thank you for sharing your review. It is never a favorable situation when we cannot accommodate our guests on arrival, and we apologize for this inconvenience. We agree that the best possible outcome should be found as an alternative for our loyal guests. Please rest assured that we will review this incident internally so we can improve... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed there for 10 days. I got an up grade to a junior suite, which I could easily use as home in NY. It was located in the 30th floor with Central Park View. The experience was great and day or night, the view was breath taking. The hotel is excellent in terms of location and services, the concierge... More 

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Reinaldo C, Thank you for choosing JW Marriott Essex House for your extended stay in New York City. It is great to know you loved waking up to Central Park Views from your Junior Suite. Even more so, we are pleased our concierge could point you in the direction of great nearby eateries and experiences. Thank you again for... More 

Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spent a lovely weekend (Thursday - Friday- Saturday- Sunday at the Essex House on Central Park South. Perfect location for upscale restaurants, theatre, shopping, and subway. All within walking distance of hotel.

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Barry M, We appreciate the time you have taken to share your thoughts on your recent stay. A long weekend is almost enough time to enjoy everything New York City has to offer. We are pleased our location made it easy for you to explore so many of the places that make our city great. Should you plan on... More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've always head on TV shows that "The guests of this show stayed at Marriott's Essex House in New York City!!" So on a corporate trip I got to stay there and was absolutely delighted. The lobby is beautifully maintained; displaying much of the original detail. It felt like the Packard Limo should be waiting for us to take us... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Joseph O, Thank you for your kind words! We are delighted to know your stay exceeded your expectations. From our location off Central Park to our warm, welcoming service, we want guests who walk through our door to feel confident about their choice in hotel. We are looking forward to accommodating you again this week and providing you with... More 

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