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JW Marriott Essex House New York

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160 Central Park South, New York City, NY 10019
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JW Marriott Essex House New York
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954 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leland, North Carolina
Level Contributor
314 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for a birthday celebration because of its location. We were promptly checked in despite our early arrival. We booked two rooms. One was upgraded from a queen to a king bed. Our junior suite was as booked, and we did have an exterior view ( some rooms only face other buildings), and was quite spacious. The rooms... More 

Was this review helpful? Yes
Grand Cayman
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Amazing entrance & that's only the entrance it all gets better further in. The staff are sooo friendly, there's a reason they're there. Lobby beautiful, hall ways the same, & our room, the view facing right down over Central Park, 15th floor was jaw dropping, especially at night. Our little boy was absolutely mesmerized, so was Mammy & Daddy. Super... More 

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for 4 nights and had a mediocre experience. The rooms are next to the elevator so I kept hearing something banging and thumping which I assume were the elevators. The hotel is located right in front of Central Park, so I thought the view from my room was going to be a breathtaking view of Central Park, but... More 

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Lees Summit, MO
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The nice thing about this hotel is that Central Park is right across the street and Columbus Circle is a block and a half away. There you can take the subway anywhere. The hotel itself is very nice and has a nice bar downstairs. The suite we had was nice sized for a hotel this old. The Netflix option on... More 

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear RyanD1977, Thank you for reviewing your stay at JW Marriott Essex House. From our central location, to our bar, to your spacious suite, we are glad to hear that our hotel was to your liking. As one of the first hotels to offer in-room Netflix streaming, it’s great to learn that you enjoyed this special amenity. We hope to... More 

LA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I used point and paid cash upgrade and stayed in the "Manhattan Suite" for 3 nights in June. Check in process was okay. We didn't check in until 11pm (flight delayed) and gentleman who checked us in was neither friendly or rude. You can tell he'd rather be somewhere else than working. Room was spacious - big living room with... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Bella C, Thank you for taking the time to review your recent stay with us. We are so happy to learn that you enjoyed your time in our Manhattan Suite. The view from this spacious suite is one of our favorites, and we’re glad it was to your liking. We are disappointed to hear that the gentleman who checked... More 

Charleston, South Carolina
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Close to everything, the hotel does not disappoint. It's very busy but for good reason. Foot steps from Central Park, great dining, Lincoln center, theatre and fifth avenue. Also all subways are right there, so it is very easy to get around. Time warner center is two blocks away, bicycle rentals, the loop and buses are all there. The hotel... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear R0seDr25, Thank you for taking the time to review your stay at JW Marriott Essex House. It sounds as though you were able to explore much of Manhattan during your visit thanks to our location off Central Park. We hope you rested well in the evenings in your comfortable room. “A great NYC experience” is exactly what we want... More 

Charlotte, NC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Booked a family suite. Room was spacious, clean and comfortable but for $800 per night I expect to be treated nicely. Rude interaction with hostess at the Concierge lounge and on the phone when calling for assistance. Very poorly trained and that "New York attitude" is uncalled for at these prices!!!

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Bodie28270, We appreciate the chance to know more about your recent experience. To receive anything less than prompt, warm service is unacceptable. We are concerned that your interactions with the staff strayed from the fine experience you enjoyed with your Family Suite. We will be in touch with you so that we can learn a bit more about your... More 

1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Essex house a few weeks back as part of my birthday weekend. The hotel itself is outstanding and the location is absolutely perfect, but what I must say is the trip was made by the effort put in by the concierge Kevin Oakes. He made it memorable and without him, it would not have been the... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear MJ C, Happy belated birthday! It is wonderful to know that Kevin’s assistance made your experience so unforgettable. Nothing motivates us more than knowing the service of our associates was the highlight of your stay. It was our pleasure to accommodate your birthday weekend. Thank you for your recommendation and reviewing your stay. We hope you can join us... More 

Arkansas
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

The service at this hotel is some of the friendliest that I have experienced in NYC. The rooms are nice, the restaurant is good and the location is the best. Love that it is near great shopping and subway as well as the theater area. Beautiful hotel!

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear lovetogoAR, Thank you for your kind words. We could not be more pleased to know that our friendly service was the highlight to your stay at JW Marriott Essex House. Along with our comfortable accommodations, delicious food at Southgate, and central location, it was our pleasure to provide you with a memorable stay in New York City. We hope... More 

Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm a relatively frequent traveler to NYC, and typically drive into the city when I stay there. My wife and I visited a few weeks ago and stayed at the Essex House. The hotel is well located at Central Park close to museums and 5th Avenue shopping. I enjoyed our stay until we went to check out.. I typically pay... More 

Was this review helpful? Yes 2
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear TPC37, We appreciate your feedback regarding our valet service. We apologize if our fees were not more clearly communicated to you. We do have our pricing outlined on our website; however, it is our responsibility to verbally confirm it, as well. We aim to offer competitive pricing with neighboring facilities given our location along Central Park. We will still... More 

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