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JW Marriott Essex House New York

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160 Central Park South, New York City, NY 10019
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JW Marriott Essex House New York
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989 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

I am very loyal to Marriott. I'm a lifetime platinum member and currently a premier platinum member and I have to say this may be one of the worst stays I've had. My wife and I took a weekend in NYC to catch a show and spend some time together. The location is fantastic, but that is about all that... More 

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Johnstown, Pennsylvania
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at The JW Marriot on central Park South over the weekend. The room was spotless,fabulous, the bed was very comfy. The bathroom was also spotless and the shampoo & conditioner made my hair feel great ! It was a business trip, and we had an excellent dinner on Saturday evening. The shrimp was huge, the pasta bar was... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Very nice people on phone. A fabulous location. Dropped off our luggage an hour early and they managed to misplace it instead of taking to room as asked. Got to room, called down 3 times and then my husband had to go down and find it. Bed turn down service is optional and you have to ask for it, didn't... More 

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Knowboston, We appreciate the opportunity to learn more about your stay. While we are pleased that you enjoyed our central location and fine service from our bellmen, we are disappointed that you encountered two errors on our part. We aim to provide seamless service that not only meets your needs, but anticipates them. We will use your feedback as... More 

Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a classic, elegantly appointed hotel on Central Park South. Fluted marble columns in the lobby, Art Deco appointments, wide corridors, small rooms with oddly configured bathrooms. We stayed 2 nights mid-week. Due to my wife's illness, we had to make last minute changes to our reservations, which could have cost us more than $600, but the hotel was... More 

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Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear aflynn33, Thank you for taking a moment to share some thoughts on stay at JW Marriott Essex House. It is wonderful to know that we could accommodate changes during your stay that were appreciated and to your satisfaction. We know that extenuating circumstances can take effect, and we are happy to oblige these changes when appropriate. We do apologize... More 

Edinburgh, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Stayed in this hotel for 4 nights over the Independence Day weekend. The hotel is lovely inside, especially the foyer. Rooms are a good size for New York and if you are lucky to have a high floor room overlooking Central Park then the views are fantastic. Staff were efficient and friendly.

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Mairi M, Thank you for reviewing your recent experience. The Fourth of July is an exciting time to be in New York City, and we hope you could join in some of the festivities. We are glad to hear you found our rooms to be spacious, and our service to be friendly. This can all add up to a... More 

Cary, North Carolina
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am a luxury hotelier so I look at every aspect of a hotel. I loved this hotel! The staff was knowledgeable and friendly. The front desk gladly stored our luggage so we could start exploring as soon as we arrived. The concierge was incredibly helpful with dinner suggestions and directions. The bartender was great (made the sting of a... More 

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear misskay6367, Thank you for your review. As someone who searches for a luxurious experience, we are absolutely thrilled that we could not only meet, but exceed your expectations. We know that interacting with a friendly, happy team of associates can make all the difference, so thank you for noting that you appreciated the service you received. We hope that... More 

5 of 5 stars Reviewed 6 days ago NEW

I recently went to NYC for the biggest moment of my life, I went to propose to my long time girlfriend. I choose the Essex house (JW Marriott) because I had previously spent time there and had always had a great experience. I called ahead and was introduced to Maria, Kevin Oakes, and Mallory Jolly all who were excellent to... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Andrew D, Thank you for your review- it sounds like she said yes! When our guests choose our hotel for such momentous occasions, we can’t help but get swept up in the excitement. It was truly Maria, Kevin, and Mallory’s pleasure to ensure you did indeed have the best day of your life. When you say that the attention... More 

Paris, France
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I shall NOT stay at this hotel again - Overpriced and I was disappointed because - Rooms do not have aNY day light coming in - They are dark and dingy - No point staying here thinking you will have a view of the central park - Forget central park you will never even see the light of day -... More 

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear roxinparis, We appreciate you sharing your feedback with us. We are truly disappointed that we could not better meet your expectations. We would like to kindly note that we offer Central Park View Rooms, and in efforts to clarify what each room type offers, we have included that Standard Rooms are interior or feature 58th Street views on our... More 

Miami, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was beautiful even though the rooms were a bit stuffy. The location was perfect in Central Park South and the customer service was very good. The lobby was a bit crowded which I find typical of a 4 star hotel, as supposed to a 5 star one. Overall, if I was looking to stay in a 4 star... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear HotelJunkie89, Thank you for taking the opportunity to review your recent visit to the JW Marriott Essex House. We are happy to hear you found our hotel to be beautiful and encountered a friendly staff during your stay. As you noted, our hotel is just minutes from Central Park, and during the summer season, we are lucky to accommodate... More 

Woodstock, VT
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

While we didn't get an upgrade to a suite this time, we did get a very spacious executive room that was very lovely, clean and comfortable. But what makes this property stand apart from other Marriott properties is the staff, from the moment you check in until you check out. Especially noteworthy is the club lounge, for both its exceptional... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear AMatlins, We appreciate your loyalty to Marriott Hotels & Resorts, and are thankful that you decided to return to stay with us at the JW Marriott Essex House. As you found, our hotel offers a variety of rooms and suites, and we’re very glad to hear that you were able to enjoy an Executive Room with Concierge Lounge access.... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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