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JW Marriott Essex House New York

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160 Central Park South, New York City, NY 10019
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1,213 Reviews from our TripAdvisor Community

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Buenos Aires, Argentina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We went with my wife to spend a week in new york as part of our 20th wed anniversary. I was expecting more from Marriot in new york. We had to move after first day because the toilet flush was broken, they said was going to be same room type but was not. They managed very poor packages I sent... More 

Helpful?
1 Thank RamiroMC
Atlanta, GA
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

While I usually stay at a different NYC property I tried the Essex House a historic hotel on Central Park South this visit. The experience has left me confused that such a grand property would opt to serve substandard product. The lounge hours are a bit confusing but if you go for breakfast, you are getting a processed lucid product... More 

Helpful?
1 Thank Worldtraveler20092
London, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the Essex House for 5 nights in January 16. Though I had never stayed at the hotel before, at the reception I was welcomed as if I was returning guest. Though it should be said that an additional receptionist would have helped to reduce the unexpected 2pm queue. The concierge desk was very good and provided excellent... More 

Helpful?
Thank hengen96
Mesa, Arizona
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We loved this hotel. It's very well located on South Central Park, within walking distance of Times Square, museums, restaurants, etc. We especially loved the food and service in the Executive lounge - kudos to the staff. As a Platinum Member and celebrating our anniversary, the hotel upgraded us to a beautiful room with a view of Central Park. We... More 

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Thank AZBlueDog
2020
Level Contributor
96 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

He had the worst possible experience with the hotel, even before checkin. First, they Lost the first night of our reservation Second, they kept on pushing the issue back and forth from Reservations, Hotel Management and Marriott Customer Service. Finally, the hotel "LIED" and claimed it was my Wife to adjusted modified the booking I was good I have the... More 

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1 Thank wallyQ
West Palm Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We were very fortunate to stay at the JW Marriott Essex House for a week during Christmas. We love everything about the hotel, especially the wonderful staff from the moment you arrive until departure. Everyone is friendly, attentive and very helpful with any request or question. Before we arrived Fatima went above and beyond any expectation to ensure our arrival,... More 

Helpful?
Thank wellytoler
Des Moines, Iowa
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Location is perfect!! Grab your coffee and get halfway to your Fitbit goal with a long morning stroll through Central Park... Walk to Times Square or Carnegie Hall... Rooms are smallish but very comfortable. Our business meeting room was tight for our group but well supported by staff. High marks for Check in, check out, room service, housekeeping, and food.... More 

Helpful?
Thank HawkeyeAlum
Ireland
Level Contributor
197 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Located right opposite the park it's a good location to walk up to Times Square also (around 15min) The rooms are ok, getting a bit dated maybe, particularly bathrooms. Service is good but for the price it's just ok value. Staff all friendly.

Helpful?
Thank Ricpra
Philadelphia, Pennsylvania
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We loved our stay at the Essex House. My husband was traveling for business and me and my 1 and 1/2 year old followed along. We often follow him and this has been our easiest stay. The staff was incredibly friendly to our little boy. Gave him a cute teddy bear which has become a favorite toy. They also provided... More 

Helpful?
Thank Stefanie H
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Stefanie H, Thank you for the kind review and for being a loyal Marriott family. We are delighted to hear that you and your toddler had a wonderful time at our hotel while your husband attended to business. Our Executive Lounge certainly is a treat. We do our best to offer an array of cuisine for all tastes and... More 

Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Elite Perks: The breakfast in the lounge was pretty crowded. Pretty decent spread but no made to order omelets or anything like that which is a little disappointing. Great location on the south side of Central Park. We used this hotel as a base to explore the park, the Met, and a few broadway shows.

Helpful?
Thank Bgc78
Sara S, Manager at JW Marriott Essex House New York, responded to this review

Dear Bgc78, We are so pleased to know that our hotel was convenient for seeing the many Big Apple attractions. We hope you made many memories while visiting. We regret to hear that our breakfast did not exceed your expectations. Thank you for the feedback and we hope to serve you again in the future. More 

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