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JW Marriott Essex House New York

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160 Central Park South, New York City, NY 10019
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JW Marriott Essex House New York
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994 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful stay. I was contacted before our arriving by email asking if there was anything that the staff could do to make our experience better. I requested an upgrade if possible and a early check in. We were placed in an upper floor central park room that had a beautiful view and was very clean and quiet.... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear private1_90732, Thank you for writing about your recent stay with us. It is lovely to know you enjoyed your upgrade to a room overlooking Central Park. There’s nothing better than waking up to a view of one of the most beautiful parks in the world! We are happy to offer text notifications when rooms are ready, as it is... More 

LA
Level Contributor
105 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked via Marriott website, booking correct upon arrival, valet and bags promptly attended to vehicle and luggage. No wait at check in, formalities were quickly attended to and suite was found to be suitable and roomy enough for family of four. Everything functioned in room, the room was well equipped and spotlessly clean. Bathroom shower pressure was strong and water... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear private1_90732, Thanks for sharing your recent experience with us! It is wonderful to hear that you enjoyed such a comfortable stay here. As you found, our hotel offers a wide array of amenities to help you feel perfectly at home. We aim to anticipate our guests’ every needs with factors such as quick and easy check-in, prompt service, and... More 

London, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We arrived Saturday at 14:30 and the room was not ready until 15:45, although the check-in time is supposed to be at 15:00. We rushed to get to our first appointment and when we came back, the additional bed we requested at check-in was not there, and it did not arrived until the next morning and after three or four... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Rafael F, Thank you for the opportunity to learn more about your stay. We are disappointed to hear about your experience with our service, which sounds very out of character. We strive to provide a high quality of service that not only meets your needs, but also anticipates them. We will be sure to use your valuable feedback in... More 

Westport, CT
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was pleasantly surprised by the overall quality and high level of service here. My Marriott experiences have been inconsistent in the last few years. Depending on the property, it could be great, or not so good. My room was really wonderful! Beautifully appointed, carpet and furniture looked fresh and in good condition. Room was bright, comfortable and the bed... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear justwarren, Thank you for sharing your recent stay with us, and for being a loyal Marriott guest. We are so pleased to hear that you enjoyed the quality and level of service that we provide our guests. It is lovely to know that you think our location is so wonderful! As you pointed out, we’re located across from Central... More 

West Windsor Township, New Jersey
5 of 5 stars Reviewed 4 days ago NEW

I can't say enough wonderful things about our stay at the JW Marriott Essex House in NYC. First, we were greeted by a very nice gentleman at check in. I happened to mention we were celebrating a my friends birthday and our girls high school graduation. They stored our luggage and said they would call me once the rooms were... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Kim S, Thank you for detailing your recent stay at JW Marriott Essex House, and for choosing our hotel for your numerous celebrations! It is lovely to know that you enjoyed your upgraded suite with views of Central Park. There is nothing quite like waking up to one of New York City’s biggest attractions outside your window! Paired with... More 

Shanghai, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I am very loyal to Marriott. I'm a lifetime platinum member and currently a premier platinum member and I have to say this may be one of the worst stays I've had. My wife and I took a weekend in NYC to catch a show and spend some time together. The location is fantastic, but that is about all that... More 

Was this review helpful? Yes 1
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Steve P, We are troubled to hear of your experience, which sounds very out of character. As such a loyal Marriott guest, you certainly know what to expect at a hotel of our caliber, and we apologize for missing the mark. We are contacting you via direct message so that we can offer our direct apologies, and update you... More 

Johnstown, Pennsylvania
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at The JW Marriot on central Park South over the weekend. The room was spotless,fabulous, the bed was very comfy. The bathroom was also spotless and the shampoo & conditioner made my hair feel great ! It was a business trip, and we had an excellent dinner on Saturday evening. The shrimp was huge, the pasta bar was... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Joanne D, Thank you for taking the time to review our stay at JW Marriott Essex House. For your stay on business, we are delighted to know that you had such a pleasant experience. From details like our luxurious, complimentary shampoo to our large-scale dinner on Saturday evening, we aim to make every component of a stay for business... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Very nice people on phone. A fabulous location. Dropped off our luggage an hour early and they managed to misplace it instead of taking to room as asked. Got to room, called down 3 times and then my husband had to go down and find it. Bed turn down service is optional and you have to ask for it, didn't... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Knowboston, We appreciate the opportunity to learn more about your stay. While we are pleased that you enjoyed our central location and fine service from our bellmen, we are disappointed that you encountered two errors on our part. We aim to provide seamless service that not only meets your needs, but anticipates them. We will use your feedback as... More 

Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a classic, elegantly appointed hotel on Central Park South. Fluted marble columns in the lobby, Art Deco appointments, wide corridors, small rooms with oddly configured bathrooms. We stayed 2 nights mid-week. Due to my wife's illness, we had to make last minute changes to our reservations, which could have cost us more than $600, but the hotel was... More 

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear aflynn33, Thank you for taking a moment to share some thoughts on stay at JW Marriott Essex House. It is wonderful to know that we could accommodate changes during your stay that were appreciated and to your satisfaction. We know that extenuating circumstances can take effect, and we are happy to oblige these changes when appropriate. We do apologize... More 

Edinburgh, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed in this hotel for 4 nights over the Independence Day weekend. The hotel is lovely inside, especially the foyer. Rooms are a good size for New York and if you are lucky to have a high floor room overlooking Central Park then the views are fantastic. Staff were efficient and friendly.

Was this review helpful? Yes
Maria F, Manager at JW Marriott Essex House New York, responded to this review

Dear Mairi M, Thank you for reviewing your recent experience. The Fourth of July is an exciting time to be in New York City, and we hope you could join in some of the festivities. We are glad to hear you found our rooms to be spacious, and our service to be friendly. This can all add up to a... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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