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The High Line Hotel

4.0 of 5 180 Tenth Avenue, at 20th Street, New York City, NY 10011
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The High Line Hotel
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The High Line Hotel
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161 reviews from our community

Traveler rating
    68
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    25
    13
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The High Line Hotel
See the most recent reviews
New York, NY
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the minute we pulled up to this historic building and were greeted by a helpful young man who greeted us and took our bags, to the friendly reception staff who checked us in quickly, we were impressed by the professionalism and genuine desire to please of every member of the hotels's staff. Our room was super comfortable with real... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, enjoyable and filled with positive... More 

Kissimmee, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently reviewed the High Line and my original review stated that my stay was not a good experience. I received a call from the general manager, Mr. Daeppen wanting to hear my concerns about the hotel and during my stay. I feel mr. Daeppen listened to all the issues we had during our stay and that he will make... More 

Was this review helpful? Yes 2
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, enjoyable and filled with positive... More 

Raleigh, North Carolina
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The hotel staff was delightful, the location great, and the bedding wonderful. But..... Someone thought it would be clever to use automatic faucets so you could not adjust the water temperature. Depending on the wafter usage in the hotel it ran from ice cold to steaming hot and some times warm. The staff was very nice and allowed us to... More 

Was this review helpful? Yes
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your... More 

Wellesley, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 19, 2014

My wife an I stayed at the High Line hotel while we were going to an opening at one of Chelsea's many art galleries. My wife is a gardener, and was wanting to see the elevated High Line gardens. One of the entrances to the High Line is just across the street, so it was a very convenient location for... More 

Was this review helpful? Yes
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are greatly appreciated. More 

bawlmer
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 16, 2014

Really nice rooms and a fantastic staff.They bent over backwards to accomidate us.Great area,and the walk on the High Line is cool.My only complaints are ,our room for some reason had a automatic faucet in the sink, which was weird.If you showered then brushed your teeth, you were using hot water.My other complaint was the lobby noise, we were on... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. I've shared your comments with all of our staff and also we appreciate your feedback regarding your room. More 

Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 15, 2014

We stayed at the High Line Hotel at the end of October 2014. The hotel is clean, the staff is great and it's full of history. The only downside for us was the noise. Since it is an old hotel, the windows are not well isolated so we could hear the noise from the street plus it was cold. Beautiful... More 

Was this review helpful? Yes
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about our staff. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and comments like yours are greatly appreciated. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2014

This hotel is in a fantastic part of NYC, near Chelsea, the High Line and the West Village. The rooms are beautiful, cozy and very aesthetically pleasing. All of the staff were incredibly friendly, as were the other travelers. The type of people that this hotel attracts will make you want to spend hours sitting in the lobby chatting everyone... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. I've shared your comments with all of our staff and I know they are motivated by feedback like yours. We look forward to your return when you are in... More 

Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 11, 2014

Now if only we could add efficiency. We arrived at 2pm, granted slightly before check in, and were told rooms would be ready in 20 minutes. Fine, we went to have lunch. Returned an hour later to hear, rooms would be ready in twenty minutes. Left again to go shopping. Returned at 5pm and yes, told the rooms would be... More 

Was this review helpful? Yes 2
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that... More 

Long Island
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 8, 2014

Great building, very nice interesting rooms. Convenient location for Chelsea and west village. Easy access to the high line park and Hudson River views . Two problems the hotel as yet yo resolve - no food service except and overpriced yuppy coffee stand and very quirky, slow and clumsy check in process. In particular the slow checking system is really... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel and certainly want to apologize for the less than satisfactory check in. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing... More 

Greenville, North Carolina
Contributor
11 reviews 11 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 8, 2014

Wanting a different experience we decided to enjoy our annual Christmas shopping trip away from the main stays. We were not disappointed. Christmas music greeted us in the outside courtyard, adorned with a glorious 15 foot lighted tree. Entering the front door there is a busy coffee bar with lots of people and their dogs relaxing. The check in station... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

I had a chance to review the survey that you recently completed and apologize for not getting your room ready by 3 pm on the day of your arrival. Also we have heard you about our Café food offering and are looking into improving the selection as soon as possible. Your feedback is very important to our efforts for continuously... More 

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Additional Information about The High Line Hotel

Address: 180 Tenth Avenue, at 20th Street, New York City, NY 10011
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The High Line Hotel 4*
Number of rooms: 60
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Hotel Style:
#147 Family Hotel in New York City
#151 Luxury Hotel in New York City
#177 Business Hotel in New York City

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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