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The High Line Hotel

180 Tenth Avenue, at 20th Street, New York City, NY 10011
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The High Line Hotel
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209 Reviews from our TripAdvisor Community

Traveler rating
    101
    55
    28
    14
    11
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22
89
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arlington, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The High Line is conveniently located (easy walk to the A, C and E subway lines) in a charming neighborhood. And it offers beautifully appointed accommodations, attentive (but not fawning) staff, and the perfect escape from the noise and hectic pace of NYC. Love this place!

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Brooklyn, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The recent renovation and redesign of the High Line Hotel tips the scale in favor of form over function. Beautiful polished woods paired with trendy gothic wall and floor coverings make for luxurious furnishment, but the "Full Sized Room" leaves you feeling beyond cramped. (Although I should have guessed something was to be amiss when the check in valet referred... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in Chelsea. Hope you will try one of our other rooms like our superior or deluxe king room, which are much larger. Thank you again for your feedback. More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Wife and I started our friends wedding weekend in Chelsea, and after much hemming and hawing over where to stay finally settled on the Highline. We couldn't be happier with our selection. From the moment we walked in the door, the service was impecable. Check-in was a breeze, and suggestions for dinner and drinks were ample and on point.... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you again for your feedback. We truly appreciate knowing that our guest’s have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. More 

Northampton, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been traveling to NYC for work over the last six months. The High Line has become my oasis. In no other hotel have I been treated so wonderfully by the staff. Every bit of my experience at The High Line has been top notch. I'd rather stay no where else.

Was this review helpful? Yes 2
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, enjoyable and filled with positive... More 

Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I've been recently and for the first time to this hotel during a BIZ trip in NY city. The structure is absolutely characteristic both externally and internally. The environment is absolutely warm and the overview is very cool. You do not understand in what time you are... Modern and "retro'" at the same time. Rooms are confortable and not small.... More 

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We truly appreciate knowing that our guest’s have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. More 

New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I have frequented many of the New York City luxury hotels and have to say that the HighLine, by far, is one of my absolute favorites. Everything from the service to the overall experience was exceptional.

Was this review helpful? Yes
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. We truly appreciate knowing that our guest’s have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

From the courtesy of the staff, who upgraded my room and treated me like a valued guest, to the Intelligensia Coffee bar to the romantic & elegantly appointed room, it's a joy to stay. I'd only say don't go so it stays available when I'm in NY.

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NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about our staff. I've shared your comments with all of our staff and I know they are motivated by feedback like yours.Thank you again for your feedback. We truly appreciate knowing that our guest’s have been well served... More 

Darien, Connecticut
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed there for a couples' break this weekend. Most were at The Standard but we wanted to try something new. The High Line is a great little spot with nice rooms, friendly service and really cool indoor and outdoor garden areas to sit, drink, read, relax. The High Line park is just across the street and your in the... More 

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NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the High Line Hotel on your recent visit. I had a chance to review the survey that you recently completed, and I was proud to read the notes you left about our staff. Your feedback is very important to our efforts for continuously improving guest satisfaction. We strive to do the best job we can and... More 

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our first stay made us come back a second time a year ago. Room #1, as we entered had a constant loud annoying vibrating buzzing noise. We asked for another room with a promise to look into what seemed to be a never before heard mystery noise to the staff. Our third visit in May, accompanied by our two young... More 

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NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. Truly appreciate your candid feedback and do apologize for the lack of follow up. Also wanted to inform you that I responded right away to your comment card you send us via your email address. My emails... More 

Fort Walton Beach, Florida
1 review
2 of 5 stars Reviewed 4 weeks ago

We really wanted to like this hotel and stayed there because of the reviews, but we come away very disappointed. We have stayed several times a year in NYC hotels for 12 years and understand small rooms, but our room was extremely small. Added to that, the ceilings sloped inwrapped making a small room worse. On the first full day... More 

Was this review helpful? Yes
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

I had a chance to review the survey that you recently completed. I was concerned to hear about your lack of housekeeping service and our water issue. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. Again all our apologies, looking... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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