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All 452 New York City hotels

The High Line Hotel

4.0 of 5 Hotel   |   180 Tenth Avenue, at 20th Street, New York City, NY 10011 (Chelsea)
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Ranked #311 of 452 hotels in New York City
A recent review
4 of 5 stars reviewed 2 days ago
Arneby Nacka, Sweden
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97 people have reviewed this hotel

Traveler rating
    39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
Nacka, Sweden
Top Contributor
102 reviews 102 reviews
53 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Old church annex reborn as hip luxury midtown hotel. Nice and friendly staff but a very old building means no restaurant, no bar, no gym and no room service. Also a notoriously cranky fire alarm that goes off every other day or so. Wifi is super fast and stable and hassle free (no login). Good coffee and a nice outdoors... More

Was this review helpful? Yes
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for your feedback and constructive comments. Early summer we opened Champagne Charlie, our outdoor restaurant and bar. Intelligentsia Bar located in our lobby is open daily from 7am to 9pm, offering an array of teas, coffee drinks, and breakfast pastries. We also offer complimentary access to Equinox Gym, which is minutes away from the hotel. We pride ourselves... More

Western Ireland, Ireland
Top Contributor
93 reviews 93 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

First the positives: this place doesn't follow the boring design formula beloved of the hotel chains; the interior reflects the previous history of the building and to say that the place has character would be an understatement. It's location is another positive, particularly if you are not averse to walking; some good dining options very close by which compensates for... More

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for sharing with us your experience and I do apologize for the lack of concern showed by our staff. Rest assure that we have heard you and have taken necessary steps to improve our communication as well as clearly defining our lobby overall experience. Please contact me directly the next time your are in town so I can... More

Key Biscayne, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I specifically booked this hotel for a reunion. We flew in from various locations to meet. Hotel was booked 2 weeks in advance and eight minutes before check in our reservation was cancelled! Manager on location had zero people skills and offered no help or explanation. Upon returning home I called the General Manager and demanded an explanation. He promised... More

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for contacting us and do apologize for the lack of responsiveness from our management team. I certainly understand your frustration about arriving at the hotel and finding out that your reservation had been cancelled. We failed to pro-actively contact you, when we found out that your third party agent overbooked you at our hotel. They were contacted and... More

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Highline for one night on August 11th. From the moment we arrived we were blown away. Our room was upgraded to the Highline Suite because it was my birthday, and it was an awesome surprise. The hotel's history is amazing and the staff and excellent. The beds were excellent and the hotel soaps and lotions smell... More

Was this review helpful? Yes 1
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

We are glad our staff made your birthday memorable and looking forward to your return at the Highline. More

Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great experience staying in this old, beautiful, renovated building. Very convenient to many activities. High Line across the street. You can find everything you want within walking distance. Staff was out of this world. Look forward to staying here again. Steve. Atlanta.

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NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you very much for your wonderful feedback about our staff and will ensure to pass it along. Looking forward to seeing you soon at the Highline. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a very beautiful boutique hotel, very comfy bed, very clean. The room is spacious and beautifully decorated; not like other big name chain hotels, very unique. We stayed in many 4 star hotels in NYC, this one we love the most. The location is nice too, just cross street from High Line park. Highly recommend.

Was this review helpful? Yes 1
NicolasDaeppen, Guest Relations Manager at The High Line Hotel, responded to this review

Thank you for choosing the Highline Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. More

Guildford, surrey
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is uber trendy and in a great location. However, it is unusual to find a hotel without a restaurant even for breakfast. If all the rooms were like my room they are tiny and I have never had a room without a cupboard in which to hang my clothes. Although there was no cupboard the whole place is stuffed... More

Was this review helpful? Yes 3
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

I had a chance to review your comment and I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs. Our Intelligentsia Coffee Bar located in our lobby is open every morning and we as well have a relationship with Cookshop restaurant, which is right on the corner and... More

atrevidanyc
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Evening of July 4th through July 6th, very important days for us. We arrived at the hotel, and everyone was absolutely amazing. They greeted us with kindness and offered to assist us any way possible. We stepped away to chelsea market was fascinating, and it was my first time. Great experience. As we came back from the market and arrived... More

Was this review helpful? Yes 3
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the Highline Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our... More

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

great location, trendy, close to boutiques etc. I don't think the hotel has been open long and it shows. friendly staff, lovely room, no complaints there at all. problem is there isn't a proper bar and the catering on the patio outside appears to be run by a separate company. asking if I could put a drink on my room... More

Was this review helpful? Yes
NicolasDaeppen, General Manager at The High Line Hotel, responded to this review

Thank you for choosing the Highline Hotel on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in New York. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, enjoyable and filled with positive experiences.... More

Mahwah, New Jersey
Top Contributor
188 reviews 188 reviews
42 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a very late night arrival for a one night's stay (booked on Hotel Tonight). We chose this place particularly for its location near the High Line. Another charm of this hotel is that it occupies part of the General Theological Seminary (built in the 1820's) and is a Federal Historic Landmark. As a point of trivia, Clement Clark... More

Was this review helpful? Yes
TheHighLineHotel, General Manager at The High Line Hotel, responded to this review

Dear Anne C, Thank you for taking a moment to share your recent experience with us. I am pleased that you enjoyed all aspects of your stay and that our team was able to assist you with your requests. I hope to welcome you back soon so you may enjoy more of what our hotel has to offer. Warm Regards,... More

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Additional Information about The High Line Hotel

Address: 180 Tenth Avenue, at 20th Street, New York City, NY 10011
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The High Line Hotel 4*
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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#157 Luxury Hotel in New York City
Hotel Class
Number of rooms
60

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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