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Courtyard by Marriott New York Times Square West

3.5 of 5 307 West 37th Street, New York City, NY 10018
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Courtyard by Marriott New York Times Square West
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Courtyard by Marriott New York Times Square West
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382 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC, District of Columbia
Top Contributor
188 reviews 188 reviews
43 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wow! I must say I was completely impressed with this hotel from the moment we stepped foot in the doors and were greeted by Stephanie at the front desk. We arrived earlier than anticipated, close to noon on a Sunday and were lucky enough to have a room ready for us to check into. Our room #1310, was right off... More 

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Wow, thank you for all the great comments regarding your stay with us at Courtyard by Marriott Times Square West. I am glad to hear, Stephanie, James and the rest of our team took care of all your needs during your stay. We take great pride in providing execellent service for all of our guests. I will share your comments... More 

Pt. Pleasant, NJ
Top Contributor
58 reviews 58 reviews
39 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is very well located. An easy walk from Penn Station or the Port Authority. Close to many restaurants, theaters, sight-seeing. The front desk clerk welcomed me and acknowledged my Marriott Platinum status. I am not a huge fan of Courtyards due to no breakfast being provided. (The lower end Marriott hotels offer free breakfast and I have access... More 

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for taking the time to share your feedback regarding your stay with us at our Marriott Courtyard. We are glad to hear you had an enjoyable stay despite hearing some street noise in your room. Please let me know the next time you are in New York and I will personally assign you a quieter room. Thank you... More 

Harrison, Arkansas
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel staff was excellent from my arrival to departure always going that extra mile. The area was not the most appealing but only a short walk to Times Square and the surrounding attactions. Shopping, food, etc all close to hotel.

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for mentioning our execellent staff. We are happy to hear you had an enjoyable stay with us. I will share your comments with all of our departments in th hotel. We take great pride in providing great service to all of our guests. Have a wonderful holiday season and we look forward to seeing you again the next... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This is a very decent hotel. Right near MSG/Penn Station which was nice. But that's all there is to really note on a positive front... After checking in, we got to our room with 2 queen beds despite a confirmation of a king. The ensuing conversation with the lady at the front desk was straight out of Seinfeld... Long story... More 

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for taking the time to share with us your experience at our hotel. Please accept our apologies for the inconvienences you experienced at check in with your room assignment and the shower that was not working properly. I've shared your comments with the appropriate departments so corrections can be made. We value your patronage to Marriott Hotels, and... More 

Conway, Arkansas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband recently traveled to NYC on business, and I tagged along just for fun. We arrived before noon, and were able to check in early with no problems. We had requested a room on a higher floor, but the employee checking us in pulled the room charts and showed us that the room we could get on 5th floor... More 

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for choosing Courtyard by Marriott Times Square West and taking the time to share your experience on Trip Advisor. We are happy to hear you had a positive experience and a great stay at our hotel. I will share your comments with the rest of our staff, so that they know, they provided great service to you and... More 

Flemington, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel for one night when my husband and I met some friends in New York City to see a show. The hotel was in an excellent location, walking distance to everything without being right in the center of Times Square. This hotel was clean and very roomy. The staff was excellent. Would definitely recommend this hotel.

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for the recommendation! We are glad to hear you enjoyed our hotel, Courtyard by Marriott Times Square West. We are very close within walking distance to Times Square, the Theater District and many other New York attractions. We hope to see you again, maybe for a longer stay the next time you are in New York. Best regards,... More 

Washington, DC
Top Contributor
53 reviews 53 reviews
4 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a short, but very pleasant stay last weekend at this hotel. I got an amazing last-minute deal on Hotel Tonight and chose this hotel over other options based on other Tripadvisor users' mostly positive reviews. I was impressed by this hotel from start to finish. The hotel is about a 10 - minute walk from Penn Station. I... More 

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for mentioning Yelissa, Nathaly, Henry, and Brandon and the rest of our amazing team. We like to provide execellent service that not only to meet guest expectations, but to exceed them. We are happy to hear you enjoyed our Courtyard by Marriott Times Square West and we look forward to seeing you again on your next trip to... More 

Lilburn, Georgia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Quick weekend in NYC. The Courtyard on W. 37th st. served as our launching point. We were able to check in early, which was great. Our room was on the 6th floor, but street noise was not an issue for us. We're early risers. The front desk person, the concierge and bellman were all helpful and courteous. Our room was... More 

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for choosing Courtyard by Marriott Times Square West. We are happy to hear you enjoyed our hotel, it's amenities and the service from our excellent staff. We take great pride in providing service that not only meet guest expectations, but to exceed them. We look forward to seeing you again on your next trip to the Big Apple.... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Perfect location for exploring Midtown Manhattan. Very clean, great staff. Always felt safe. Parking is only 4 doors down. Walking distance to Hell's Kitchen, Bryant Park, Times Square. Subways are only a short walk from this hotel. We'll stay here again.

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for the great comments and feedback on Trip Advisor. We are happy to hear you had an enjoyable stay at Courtyard by Marriott Times Square West. Thank you for mentioning the convenient location and the service provided to you by our staff. I will share your feedback with our entire team. We look forward to seeing you again... More 

Holyoke, Colorado
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As expected from a Marriott. Clean rooms. Helpful and friendly staff. Good location only 10 min walk to Grand Central, Rockefeller center, 5 min walk to Time Square. Quiet rooms. Rooms are smaller than expected but we had 4 kids in 1 room and parents in adjoining room and it worked fine. The hotel restaurant was less than average. Very... More 

Was this review helpful? Yes
David L, Guest Relations Manager at Courtyard by Marriott New York Times Square West, responded to this review

Thank you for taking the time to share your feedback regarding your stay at our hotel. We are happy to hear you had an enjoyable stay. We are sorry the breakfast you had was not up to standards. I will review your comments with our Food and Beverage Manager to ensure this does not happen again. Thank you for staying... More 

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Additional Information about Courtyard by Marriott New York Times Square West

Address: 307 West 37th Street, New York City, NY 10018
Location: United States > New York > New York City > Garment District , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott New York Times Square West 3.5*
Number of rooms: 224
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Hotel Style:
#95 Romantic Hotel in New York City
#114 Family Hotel in New York City

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.