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Holiday Inn Express New York - Manhattan West Side

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538 W 48th St, New York City, NY 10036
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Holiday Inn Express New York - Manhattan West Side
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Holiday Inn Express New York - Manhattan West Side
Holiday Inn Express New York - Manhattan West Side
Holiday Inn Express New York - Manhattan West Side
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473 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express New York - Manhattan West Side
See the most recent reviews
Strabane, United Kingdom
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 6, 2015

Stayed here for a week 12th December - rooms small but suitable for all we needed - four people sharing one room - breakfast very basic but for the price it was fine - disposable plates and cups - had a nice waffle machine to make your own - fresh muffins and toast if wanted - cereal American style :)... More 

Was this review helpful? Yes 1
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear guest iris b, Thank you for your review! We are glad you enjoyed the stay. Please come back to see us! Thank you! Yan Chung Assistant General Manager More 

Voorhees, New Jersey
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 4, 2015

We booked the stay last minute as we found a good deal online for a quick escape and fun in the city during the holidays and were pleasantly surprised. While the rooms are small, you get what you pay for, it was a great value. The hotel was clean, the staff very friendly and the location near Times Sq was... More 

Was this review helpful? Yes 1
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear guest PhillyKen999, Thank you for your review! We are glad that you enjoyed the stay and the breakfast. Hope you had tried our signature cinnamon roll and the one-touch pancake machine which are my favorite! We look forward on your next visit. Thank you! Yan Chung Assistant General Manager More 

Gambrills, MD
Top Contributor
100 reviews 100 reviews
22 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed January 3, 2015

My teenaged daughter, her best friend and I stayed in this hotel for the New York City New Year's Eve experience and had a great time. The best thing about this hotel was the warm friendliness of the staff. Everyone we came in contact with was welcoming and friendly: the front desk personnel gave good directions and let us check... More 

Was this review helpful? Yes 2
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Guest emilysmom2003, Thank you for your review. We are happy that you had a great stay! Wish you guys had a wonderful trip in NYC and see you again on next visit! Yan Chung Assistant General Manager More 

McConnelsvill
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed at this hotel the weekend after Christmas and enjoyed the time we had there. The rooms were small but comfortable and clean. The hotel is close enough to walk to Times Square and also within walking distance to Herald Square. It was a great location for walking to all of our activities. The concierge was very helpful and... More 

Was this review helpful? Yes
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Guest Bobbi P, Thank you for the review. We are happy that you enjoyed the stay and found the location convenient. We offer seasonal lobby amenities and our guests really enjoyed them. Wish to see you again! Yan Chung Assistant General Manager More 

Wallingford
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 1, 2015

I stayed at this hotel with a friend and we were able to request two double beds ahead of time from the very friendly front desk staff. The stay exceeded expectations, with a clean and quiet room, hot free breakfast (this is unusual!), coffee and tea always available, and a terrific location near Times Square and all Midtown attractions. The... More 

Was this review helpful? Yes 1
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Guest CTSunseeker, Thank you for your taking time to write us a great review. We are glad that you enjoyed the breakfast and had a comfortable stay. Please come back to see us again! Yan Chung Assistant General Manager More 

Phoenix Arizona
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 31, 2014

Stayed at this hotel with my daughter the weekend before Christmas. The accommodations were clean and comfortable, but what made the stay was the staff. The General Manager was at the desk when we checked in, she was so friendly and helpful- you could tell she loves her job. She staffs her hotel with friendly, professional and very helpful employees... More 

Was this review helpful? Yes 1
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Guest marilyn1714, Thank you for your review, we are thrilled that you enjoyed the stay especially the warm hospitality and the cleanliness. We wish to see you again! Yan Chung Assistant General Manager More 

New York City, New York
Contributor
14 reviews 14 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 30, 2014

I stayed in a King City View room mid-December 2014 for a medical conference located in Times Square. I used to live in NYC for 20yrs so I am fully aware how busy Times Square can be during the holiday season. This Holiday Inn Express is conveniently located on the outskirts of Hell's Kitchen, far enough away from the crowds,... More 

Was this review helpful? Yes 2
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear guest DoctahJohn, Thank you for your review. We are glad to know you enjoyed the stay. We hope to see you on your next visit. Yan Chung Assistant General Manager More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 29, 2014

Stayed in this hotel for 2 nights with my husband and a couple of friends, a week before Christmas this year. Rooms were small, but nice and clean. Staff was friendly and helpful. Breakfast was included in the price and was actually really good, better than expected! The best asset of this hotel is its location. Only few minutes walk... More 

Was this review helpful? Yes 1
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear guest Sandra Z, Thank you for your review, we aporeicate the compliment on the hospitality and will share with the staff. Glad you enjoyed the location and breakfast. We look forward to seeing you on next visit. Thank you! Yan Chung Assistant General Manager More 

Senior Contributor
44 reviews 44 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 23, 2014

Hotel is clean & comfortable, and staff is very courteous & helpful. In town to see Christmas lights and stayed using a IHG credit card award night. The room is literally the back side of the elevator shaft. Interestingly though, elevator noise was tolerable. Noise from the hallways wasn't though. Voices of inconsiderate late night arrivers could be heard as... More 

Was this review helpful? Yes 1
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Guest Don C, Thank you for your comment. Hope you enjoyed the beautiful holiday lighting in the city. We apologize Of any inconvenience of your stay. Please feel free to contact me if I could assist further. We wish you a happy holiday! Yan Chung Assiatant General Manager More 

Nottingham
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 21, 2014 via mobile

Stayed for a week and although the room was a little small, it was clean and adequate. Coffee making facilities in the room plus tea, coffee and hot cider available from the breakfast room. Breakfast was good and the staff extremely helpful. Less than 10 minutes walk from Times Square and near to the Hell's Kitchen area. Only disappointment was... More 

Was this review helpful? Yes 2
Yan C, Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review

Dear Guest Rammy_10, Thank you for your review. We offer in-room coffee & tea, as well as lobby beverage for guest to enjoy. The hotel is located in Hell's Kitchen which is very close to Times Square and Theater district. Please feel free to contact me if we have not yet return your call of the lost item; we apologize... More 

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