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The Jade Hotel

52 W 13th Street, 13th Street between 5th & 6th Aves., New York City, NY 10011
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#112 of 453 Hotels in New York City
374 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Jade Hotel
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374 reviews from our community

Traveler rating
    211
    108
    40
    10
    5
See reviews for
84
126
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64
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Jade Hotel
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 18, 2013 via mobile

i made an account just to review this hotel. as much as my hype for this new hotel was, the disappointmet was even bigger. lovely decor of the entrance. the terrace door looking enteance door looks amazing. however, not so long after arriving at the hotel i was greeted by a young lady with an ipad that answered close to... More

Was this review helpful? Yes 2
Philip C, General Manager at The Jade Hotel, responded to this review

I apologize that your experience did not meet your expectation during our soft opening. I hope you provide us the opportunity to provide you the service and accomodation you can expect from The Jade Hotel Greenwich Village. I assure you that cleanliness and service are top priority and will improve based on your feeback. Please e-mail me at pcham@thejadenyc.com if... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 18, 2013 via mobile

This is the worst and most uncomfortable hotel I have ever been. In order to have breakfast I had to put my jacket on!!! There is a cold wind running through the hotel. We complain twice but they choose to ignore us. I asked for the manager but he is still not here.... The waitress spills the coffee over us... More

Was this review helpful? Yes 3
Philip C, General Manager at The Jade Hotel, responded to this review

I apologize for the issues you had to experience during breakfast at the restaurant. Because of your review we have made additional precautions to ensure we keep the area at a comfortable temperature at all times. We also continue to improve our service through training and hope you provide us the opportunity to regain your confidence. Please feel free to... More

CT
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

We sent our parents there as a gift. They have stayed at some of the best hotels in NYC and many European cities -- they thought The Jade was outstanding. Frete bathrobes, sparkling room, friendly and courteous service, a wonderful breakfast and, of course, a world class location. They'll be back, and we want to thank the staff for giving... More

Was this review helpful? Yes 1
Fresno, California
1 review
5 of 5 stars Reviewed March 17, 2013

We couldn't be happier with our 4-night stay. This place is a winner, here are the highlights: -The room was comfortable, clean, quiet, and had "prohibition-era" thematic touches like an old-school radio and rotary phone. Fun! -The staff were the nicest I've ever met. We were always greeted warmly at the door. Any request from room service, ice, or printing... More

Was this review helpful? Yes
New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

This is such a restful place to come back to after a big trip in the city, and amazing that it is so close to Union Square and the West Vilage. The room was quiet and had a lovely view, as well as a marvelous bed after a lot day of walking. We also loved the food at the restaurant... More

Was this review helpful? Yes
Massapequa, New York
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2013

The hotel is quite nice and has a nice vibe. Rooms are tastefully decorated but small, so you have to maneuver a bit around the furniture. My stay was during their soft opening so the restaurant was not available. I was visiting with other family members for a birthday celebration. Firstly it took them a while to find my sister's... More

Was this review helpful? Yes 2
Philip C, General Manager at The Jade Hotel, responded to this review

We appreciate your comments and have improved our services since our soft opening using the valuable feedback from our guests. Individual and personal attention is one of the key stones of our brand so I would love to speak to you myself to further to assist with what we missed during your stay and continue to improve on any other... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 14, 2013

My partner and I decided to fly to New York City (first timers) from London, for our 16th year anniversary and decided to book this hotel on the last minute! WORTH IT!! From the moment you step out of the Yellow Cab, there is a sense that you’ve just ‘step back in time’! Step inside and you see gold gilded... More

Was this review helpful? Yes 8
Philip C, General Manager at The Jade Hotel, responded to this review

We took great effort to create the ambiance and environment of The Jade Hotel Greenwich Village and is our goal to provide a memorable NYC experience for every guest. Thank you for the wonderful review of your experience. More

Haarlem, The Netherlands
Top Contributor
82 reviews 82 reviews
30 hotel reviews
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed March 13, 2013 via mobile

The hotel website is not clear enough to make a proper room selection. So I have contacted the hotel 3 times to make a reservation and they simply do not reply. For me this means the hotel lacks either staff or is just not interested, in any case personal attention is missing.

Was this review helpful? Yes 6
Philip C, General Manager at The Jade Hotel, responded to this review

I apologize for the lack of response you have received when contacting the hotel for reservations. Our guests are extremely important to us and I will personally address this situation to ensure this does not happen moving forward. I hope you provide us another chance to provide you the attention and service you deserve and expect. Please contact me directly... More

Marrakech, Morocco
Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 9, 2013

I was lucky to be one of the first paying guests of this newly opened boutique hotel; the front desk couldn't have been more friendly with information and general attitude. The room, although tiny, was functional and comfortable as well as well decorated. The bathroom could have done with a bit of shelf space but the products are first class,... More

Was this review helpful? Yes 1
Philip C, General Manager at The Jade Hotel, responded to this review

We appreciate the wonderful feedback and hope to see you again soon. Grape & Vine, our American restaurant with artisanal preparation has finally opened for breakfast, lunch, and dinner. With outstanding early reviews, we can't wait for you to experience our food and look forward to your comments. More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

Loved the beautifully appointed Art Deco room overlooking Freedom Tower. Excellent accommodating, friendly, professional staff. Shower was especially delightful! Perfect location! Close to many delicious restaurants and Washington Square. Elegant downstairs entrance with an inviting fireplace and sitting area.

Was this review helpful? Yes 1
Philip C, General Manager at The Jade Hotel, responded to this review

We hope you are able to return to stay with us again and enjoy our north facing views overlooking the Empire State Building. There are so many hidden gems in the Village that we would love to recommend for your next visit. More

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Additional Information about The Jade Hotel

Address: 52 W 13th Street, 13th Street between 5th & 6th Aves., New York City, NY 10011
Phone Number:
Location: United States > New York > New York City > Greenwich Village , Manhattan
Price Range (Based on Average Rates): $$$
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