Like the hotel, like the location, (when the price is right) but had a disturbing experience this last visit. When checking in, my room was not ready. Perfectly fine since it was about 10AM. I had an important meeting the next morning and I needed a suit cleaned. I asked the receptionist if I could drop my suit off to...
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Reviewed January 19, 2012
We booked New York City as a birthday present for my wife's 40th...
Following a discussion with Virgin Holidays staff in House of Fraser Cheltenham, we decided to look for some prices myself and eventually booked flights and hotel via LastMinute.com.
Virgin Atlantic flights remain a top choice... perfect all around (beside a 1hr delay on outbound flight): attention to...
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I stayed at The Alex this past weekend with my two children. I had booked a standard room. When I went to check in, they upgraded me to a two bedroom suite at no extra chage. We also got free breakfast for paying with Visa. The room and view were beautiful. The room was clean and comfortable. All of the...
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I read mixed reviews about The Alex. After spending the weekend at this wonderful hotel I felt obligated to share my great experience. If you are looking for a quiet, clean and comfortable place to stay in Midtown Manhattan, The Alex should be high on your list.
This is not a 4 star hotel as promised. Rooms weren't that clean and they are old and shabby. Hated the tiny bathroom as well. The only good thing was that after the first night in a room the size of a large closet, they did move us to a larger room. I was very disappointed in this hotel. Location...
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It's disappointing when a guest leaves and feels they did not have their expectations met nor does it reflect the high standards of customer service that we have set. While we never like to read that one of our guests was not fully satisfied, we are always grateful for the feedback. Thank you for sharing your opinions and thoughts.
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We stayed in the Alex hotel on this trip to NYC for three days it was a really pleasant experience.
Our accommodations at the Alex was booked though Amex travel services which definitely made things flow a lot better resulted in an upgrade to a suite vs. a regular room.
All parts of the suite were extremely clean including the...
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We are truly delighted that your three-day stay in a residential suite at The Alex Hotel was so enjoyable. All of our suites are appointed with custom furnishings by David Rockwell, Poggenpohl kitchens, and more for our guest's ultimate comfort. Your many gracious comments concerning your accommodations were greatly appreciated. We look forward to welcoming you back again.
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This used to be a good hotel, now its 3 star at best. No Airconditioning - well the room didnt get below 78 Phone didnt work TV fuzzy Manager totally incompetent. Used to be a cool boutique now its a waste of time.
We apologize if your experience was not more positive and it is regrettable that the room temperature was not more to your liking for your stay. Our maintenance associates will review your comments. Please know that we strive to ensure each guest has a memorable stay and always address concerns as they arise when they are brought to our attention....
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A wonderful find in New York City. Good location... large room with floor to ceiling window...very comfortable bed....efficient, modern furniture...very clean...free newspaper...and last, but not least, turn down service and fresh towels in the evening. We usually find that only in 5 star hotels.
Our turn down service at The Alex Hotel is just one of many amenities to make our guests feel at home. We are delighted that you enjoyed the staying with us and found your accommodations to be so clean and modern. The next time you are visiting Manhattan we hope that you will allow us the pleasure of welcoming you...
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Stayed in February 2012.
Room was HUGE. I heard there was a problem with rooms being a bit small but this was not it. I have stayed in hotels from all over in the US and this was the largest given it is a regular room that we took. Comfortable bed, nice decor. And did I mention there was a...
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New York is the city that never sleeps and we don't want you to miss a thing! Thank you for providing feedback regarding your stay at The Alex Hotel. We are so glad you enjoyed the multiple TV locations and found the accommodations to be so roomy. It would our pleasure to welcome you back again.
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I was nervous to stay at this hotel from some of the reveiws but also I had New York Hotels were small. Upon arriving at the Alex, they notice we were with another couple, the offered to upgrade us to a suite at no charge, that had two rooms and a living area. We agreed, the room was wonderful with...
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An unexpected upgrade can be such a great surprise! Thank you for providing feedback regarding your experience and mentioning some of the many attractions located with minutes of our front door. We are thrilled your stay was such a positive experience and that you found our associates to be so friendly and helpful. Next time you are in New York...
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2,046 Reviews
1,390 Reviews
311 Reviews
