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Four Points by Sheraton Manhattan Chelsea

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160 West 25th St., New York City, NY 10011
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Four Points by Sheraton Manhattan Chelsea
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Four Points by Sheraton Manhattan Chelsea
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800 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Four Points by Sheraton Manhattan Chelsea
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2015

The staff was very helpful. The room was smaller as is typical in Manhatten but it did have two full size beds. We were on the 22nd floor with a great view of the financial district. Security is good. You must have a key card to go up on the elevator. Free coffee and tea in the morning in the... More 

Was this review helpful? Yes 2
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Petrina G for your review. We are pleased to hear your stay went well and appreciate the feedback given. Although we went through a renovation in 2013, we always look for ways to improve and your thoughts will definitely be noted. We will continue to work hard to keep your loyalty. Please come see us again soon. More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 9, 2015

I will start by saying I never complained to the hotel about the AC not cooling. I didn't want anyone in my room and I was very busy there for work I had no time to mess with it or change rooms. Our AC was awful! We had to sleep with the window open, it only opened 2 inches. We... More 

Was this review helpful? Yes 3
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your feedback Sonya R. It is our company's policy that the windows do not open more than 4 inches wide. Nevertheless, we wish we had the chance to fix the a/c unit, as we would have loved to make your stay exceptional. Of course, as mentioned there is no excuse and if you read other reviews we... More 

Travelers are raving about these New York City hotels

Oneonta, New York
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 5, 2015 via mobile

The staff were exceedingly nice. Our room was on the 4th floor overlooking a very loud bar. So loud I thought the window might be open. The AC rattled horrendously so we couldn't use it to drown out the outside noise. The toilet took five minutes to fill. Everything else was good. Bed was very comfortable and shower was good.... More 

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review J L. We are sorry to hear there was some noise outside that disrupted your stay. Thank you for highlighting our great staff. We will make sure to pass this along to them. We will continue to work hard to gain your loyalty. Please come see us again soon. More 

Adelaide, Australia
Top Contributor
59 reviews 59 reviews
51 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 5, 2015

Pleasantly surprising hotel in a great location. The hotel is located between 6th and 7th on West 25th which means it's quieter than being on one of the Avenues. Walkable if you are arriving at Penn Station without much luggage. The only downside is cabs are challenging to catch right outside the hotel but it's not that far from 7th... More 

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you very much for your review mmppwwzz. Our location is like no other, only 10 minutes via subway to Times Square but also gives you that New York feel. We are thrilled to hear you enjoyed our newly renovated rooms. Thank you for staying with us. Please come see us again soon! More 

Senior Contributor
37 reviews 37 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 3, 2015

Booked a room with two double beds for Friday night. Restaurant/bar beneath our fourth floor window is incredibly loud, and the room a/c unit is even louder when it kicks on. Hotel is full, so we're s.o.l. unless we want a room with one king bed. (Um, no, not for two parents and a teenager.) Complaint was met with "sorry"... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi jcl0519, thank you for your review. We are so sorry that noise disrupted your stay. We will definitely share your feedback with the appropriate departments so that we can make sure we make all guests stay exceptional. We hope that you give us a second try so that we can change your mind. Thank you for staying with us. More 

Senior Contributor
31 reviews 31 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 25, 2015

Great location. Easy to walk to lower manhattan and little Italy. Easy to find the empire state building and you can be on Broadway at mid-town in a flash. The hotel is small. The lobby probably only seats 4 people! It had a small restaurant (which we did not try) no room service or any other amenities. But we were... More 

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi Jennifer R, thank you very much for your review. We love that our location was exactly what you needed during your stay. As stated, we do have an on site restaurant, the Westside Brewhouse. Hopefully the next time you stay with us you can try it. Until then, safe travels we hope to see you again soon! More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 24, 2015

I regularly stay in this hotel when in New York and I can highly recommend it as a) it does not contain a nightclub, b) it is on a fairly quiet street, c) the staff are very friendly. I realise that the above seems like faint praise for a hotel, but it's a glowing tribute when you compare it to... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you very much for your review Whomadewhatnow. We feel honored that you would choose our hotel when there are so many in NYC. Thank you for staying with us and we hope to see you again soon. More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 22, 2015

This is a great find-it is near the subway, restaurants, stores. penn station is a short walk. The rooms are a decent size for NYC, the front desk staff is helpful and friendly, and there is a restaurant on then first floor which was ok.

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review Bryan C. Thank you for highlighting how close we are to penn station and how friendly our wonderful staff are. Please come see us again soon! More 

Myrtle Beach
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

Hotel is only a few blocks from Fashion Institute of Technology and the Garment District which is rebranding itself as the Fashion District. There were lots of good NY delis which had great deli food at reasonable prices close to the hotel. We walked to Times Square. It is about 1.5 miles to Times Square. We had a room on... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you beginswithonestep for your review. We truly value your feedback and we are excited to know your stay went so well. Our location is great and we are happy you enjoyed your view! Thank you for staying with us. Please come see us again soon! More 

Los Angeles
Top Contributor
55 reviews 55 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 10, 2015

I've had pretty mixed luck with Four Points properties, but I decided to give this one in Chelsea a shot based on a ridiculous low rate and the convenience to Penn Station. I was pleasantly surprised all around, with the room (very clear, modern, and reasonably big for NYC), staff, and amenities. I would definitely stay here again if I... More 

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review, dyrewolf. We are pleased to hear you were pleasantly surprised. Thank you for staying with us. Come see us again soon! More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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