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Four Points by Sheraton Manhattan Chelsea

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160 West 25th St., New York City, NY 10011
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Four Points by Sheraton Manhattan Chelsea
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879 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Manhattan Chelsea
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Birmingham, United Kingdom
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 3, 2016

We arrived about 8pm in the evening, we were checked in really quickly and had been upgraded to a city view room, we did have a fantastic view of the Freedom Tower. The room was clean and comfortable, we had only one issue and that was that the toilet blocked once, my husband went down to reception and a maintenance... More 

Helpful?
1 Thank Kalas42
Santa Monica, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 30, 2015

It was great for business purposes. I would not stay here for pleasure (but that is only b/c it didn't have the "trendy" vibe I enjoy). Staff were all pleasant and accommodating. I would definitely stay here again. View from higher floor room was great.

Helpful?
Thank kdowney53
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you very much for your review kdowney53. We are pleased to hear you enjoyed your stay with us. Perhaps our amazing staff can change your mind about staying with us during a personal trip :) Have a Happy New Year! More 

1 review
1 of 5 stars Reviewed December 30, 2015 via mobile

We arrived at four points by sheraton in chelsea at 3pm and were not checked in until near 5pm. They stated the room was being insected. A 2 hour inspection?? Unacceptable service. We were still charged the full amount. As I write this review it is 6am and the fire alarm has been going off for over an hour. The... More 

Helpful?
Thank Kevin M
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your feedback Kevin M. We are sorry to hear your stay was anything less the exceptional. Our alarm systems are in place for the protection of our guests. When it is activated it is taken serious and investigated until the fire department deems it safe for all of our guests. While it rarely happens when it does... More 

Travelers are raving about these New York City hotels

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 27, 2015 via mobile

The four points by Sheraton is at Good location in Manhattan, nearby train station & 3 stations away to Times Square. Walking distance to restaurants, gift store. Nice Rooms with TV, Wifi, paintings on the wall, charming and good breakfast. Love it 💕

Helpful?
Thank LegendaryMyanmarTour
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review LegendaryMyanmarTour and for staying with us. We work hard to ensure a great stay for all of our guests. Have a Happy New Year! More 

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed December 26, 2015

The number one take away from this hotel is how over the top friendly the front desk employees were, and their willingness to accommodate any need of ours -- whether local recommendations or holding our leftovers in their staff fridge. Additionally, I was impressed that they remembered my name and greeted me so each time I entered and exited the... More 

Helpful?
Thank Michelle60811
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Michelle60811 for your kind words about our staff. We truly work hard to ensure an amazing experience for our guests. A special thank you for highlighting Dendra. She is one of our best. We wish you a happy new year and hope to see you again soon! More 

1 review
2 of 5 stars Reviewed December 22, 2015 via mobile

The hotel is in a good location but the room left a little to be desired. For one, there was a water stain on the ceiling in the room. If that was it, I wouldn't complain. But the bigger issue was the dirty, moldy caulking in the bathroom. Unfortunately, by the time I got into the room and noticed, I... More 

Helpful?
Thank Tracy N
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Tracy N for your review. I'm sorry to hear the room left more to be desired. We promise to look into this and rectify this immediately. Although rare, we make it our priority to ensure nothing guests wrong during our guests stay. Thank you for staying with us and we wish you a Happy New Year! More 

Jaipur, India
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 22, 2015 via mobile

This is a small Business hotel, clean safe - around good eating joints. Its just Stone throw away from Whole foods & Fashion Institute of Technology... Rooms are small but this is New York for you. ..

Helpful?
Thank Manish_Ritika
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review Manish_Ritika and for staying with us. We hope to see you again soon and we wish you a Happy New Year! More 

New Zealand
Level Contributor
102 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 20, 2015 via mobile

Had four nights here. Awesome staff (really friendly). Rooms were small (as all of the reviews mention) but not tiny. But they are also clean, have comfortable beds and the bathrooms are fine. The free water is a nice touch and the bar downstairs, according to the husband, is good. Noisy on the lower floors (especially facing the street) but... More 

Helpful?
Thank mishfish5
Lee B, General Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi Mishfish, Thanks for the great review and commercial for our property. I hope that you'll come to see us again. I promise that we'll keep working hard to earn your loyalty.Best regards, Lee More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 19, 2015

I visited New York with my best friends and we stayed at Four Points in Chelsea, and all i could think while i was staying there was i can't wait to write a review and let people know how exceptional the staff were. Everyday we were greeted by all staff members at reception whether it be going out or coming... More 

Helpful?
1 Thank taylor994
Lee B, General Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Dear Taylor 994 Thank you for the great review. We all know very well that there are many other rooms to choose from in the city. Because of that we highly emphacize the charcteristics and ethics you experienced from our hardworking, friendly, and dedicated associates. Please do come see us again, we'll be waiting to do it for you all... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

This hotel would be tough to beat for the price. It was one of the more affordable hotels in New York as we were able to comfortably fit four to a room, but it definitely didn't feel like a "budget" hotel. The location was very convenient and close to subway stops for easy navigation. Plus, we always felt safe. The... More 

Helpful?
1 Thank Abbey M
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi Abbey M, thank you for your great review. We work hard to ensure every guests stay is amazing and we are thrilled to hear we delivered. We wish you Happy Holidays and we hope to see you again soon. More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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