The staff at the Four Points Chelsea was excellent. They were friendly upon check in/out, accommodated my last minute late check out with ease, and were generous to offer goodies like a cupcake, which made a great impression! The hotel also offered a happy hour event with excellent beer and foods. Overall, the staff and their effort to provide quality... More

Great location in Chelsea. A very friendly gentleman named Terrance checked us is. Our room was on the 10th floor. Not a very good view, but we were not planning on staying in the room much. The room was small, as most NYC hotels are. It was clean. That to me counts for a lot! The bed could use a... More

This hotel is on a quiet (by NYC standards!) side street in the Chelsea section of the city. Short walk to Madison Square Garden, subway station, and a variety of shops & restaurants. Staff was extremely friendly and check in was quick. Our rooms were on the 19th floor of a 24 floor hotel with a view of the building... More

This hotel is in a great location. Subway station on 23rd st was easy to get to. Within walking distance to Whole Foods, Madison Square Garden, Penn station and many resturants. The room was clean, and the bed was very comfortable. Good water pressure in the shower and sink. The furniture was a bit worn but workable. Quiet at night... More

This hotel is a great base for exploring the city. The rooms were fairly small, but were very clean and the beds were comfortable. The staff were very accommodating and helped organise our return journey to the airport and looked after our cases after we checked out. The only negatives were the disappointing view from our room and occasional noise... More

Room was pretty decent size & well organized for a Manhattan hotel Staff was courteous & friendly Convenient to subway Wireless internet did not work, despite multiple attempts by the on-site technician to fix Room a/c was not working properly Room really didn't have proper functioning blinds

If you've never been to NYC this is a great hotel because it's relatively cheap and well-located if you intend to explore by foot and are interested in midtown and downtown neighbourhoods. The view we had from our 21st floor room was unbeatable - Empire State, Chrysler building, great rooftop vista. The hotel is a couple of blocks east of... More

My family spent spring break in New York and it was our first time in the city. Never being to the city I thought the hotel was located in a central location close to the subway and places to eat. The prices are insane in Times Square so we would do are thing there and then jump on the subway... More

To start, property satisfactorily adequate. Location close to subway, area commercialized with Whole Foods, CVS within a two block radius. 11th floor double room small and dated but room door doubled-bolted, safety-latched, furniture clean. Heating in good working order. Window shades are drop-down horizontal, no curtains so expect some exposure on the sides. Bathroom small, no vanity, no tub, shower... More