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Four Points by Sheraton Manhattan Chelsea

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160 West 25th St., New York City, NY 10011
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Four Points by Sheraton Manhattan Chelsea
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812 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Four Points by Sheraton Manhattan Chelsea
See the most recent reviews
Boston, MA
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 11, 2015

The room was nice, decent size, good decor. Unfortunately the street noise was outrageously loud, I was woken up 10+ each of the 2 nights I stayed. I was on the entrance side of the hotel so it might be better if you request a room on the other side. I'm not sure if it was street construction or construction... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you soxgirl414 for your review and thank you for highlighting our room decor. We are sorry you had trouble with noise during your stay. We do have a busy street in front of the hotel, perhaps a room facing the back could have helped for your stay. Hopefully you give us a second chance to make it right. We... More 

Rockville, Maryland
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 6, 2015

I stayed here for a 4-day trip to NYC. This was a great hotel find. I had never stayed in Chelsea, but it's a breath of fresh air from staying in Midtown. It's much quieter, although there's plenty to see and do. It's a short walk (two blocks) to the subway, and it's maybe a 10-minute ride to Times Square... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi LaurenH20, thank you for your review! We are thrilled to hear you enjoyed the simple pleasures we provide such as free water bottles and great wifi. Our location is great and we love that it was perfect for your stay with us. We hope to see you again soon! More 

Pittsburgh, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 28, 2015

Snuggled away on West 25th street, this venue is hidden by the sidewalk cafe outside its portal...they would do well to have their sign visible as you walk down the street in either direction. The staff was terrific: very friendly and accommodating. The room wasn't as clean as I expected. The duvet on the bed was dirty at the foot... More 

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi NittanyLion83 and thank you very much for your review. Thank you for highlighting our staff although, I am sorry to hear we missed the mark in your room. I pledge to bring back your feedback to our departments in order that we do better for you in the future, and most certainly in those areas where we have direct... More 

Melbourne, Australia
Level Contributor
133 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed May 27, 2015

Hotel staff were friendly and helpful. Check in/out process was easy. Lobby with computer and printer and restaurant & bar was helpful. Room with 2 queen beds can get a little crowded but beds were comfortable. On 25th, you are 10 mins walking distance from the biggest Macys in the world on 34th, Time Square is from 37th and Broadway... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi NickiM75, thank you for your review. It sounds like our location was perfect for your stay. We are thrilled you were able to enjoy your stay thoroughly and that the staff made the check in/ out process as seamless as possible. We look forward to seeing you again soon! More 

New Hampshire
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

We were upgraded to a suite with a balcony. It was gorgeous and had a view of the Empire State Building. The staff was beyond helpful and friendly. They had a great restaurant right in the hotel. I would stay here again in a heartbeat.

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi meyer_debbie, thank you for your review. We are thrilled that you were able to experience the beautiful view from our suite! Thank you for recommending us and for highlighting our wonderful staff. Please come see us again soon! More 

Ottawa
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 22, 2015

The footprint and location may well qualify this hotel as a boutique, though the height and number of rooms are pushing the envelope. That said, we were five and found the two rooms comfortable, relaxing and quite soundproof to the inside of the floors. It was obvious that the hotel has undergone renovations quite recently and this left us quite... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi Capres and thank you for your review. We appreciate you highlighting our good qualities and of course the ones that need attention so that we can work on them immediately. I pledge to bring back your feedback to our departments in order that we do better for you in the future, and most certainly in those areas where we... More 

Boston, Massachusetts
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 19, 2015

Like many New York hotels the rooms here are VERY small, but they are clean and have everything you could need. The staff here was AMAZING very helpful and friendly and always greeted you when you were coming or leaving the hotel. If you are looking for a hotel outside of the craziness that is times square, this is a... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi BostonTravelers05, thank you very much for your review and for your kind words about our staff. I will make sure to share this with them. Of course, thank you for recommending us to all reading this review. We truly appreciate it. More 

Rhinebeck, New York
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 13, 2015

I've stayed here several times. Prices for this hotel can range from modest to very expensive depending on time of year and day of week but I've been fortunate enough to get deals each time. The front desk staff are welcoming (not always the case even at luxury hotels). The rooms are clean and comfortable (albeit small but it is... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi MarkTravel616 and thank you for your review. Thank you for highlighting our service and location. We strive to give our guests a top notch experience and we thrilled to hear we delivered. We will continue to work hard to keep your loyalty. Thank you for staying with us! More 

Ellicott City, Maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 11, 2015

Stayed here w/ the family over the weekend and I was pleasently surprised with the hotel. The front desk staff was welcoming, helpful and accomodating. We requested a small refridgerator and extra towels and they were brought to our room immediately. The room is average size for a NYC hotel room (ie. SMALL) but it was adequate for our stay.... More 

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi Sharon H, thank you for your review. We are happy you found our small but efficient hotel exactly what you needed during your stay. We are always excited when we gain another loyal guest. We look forward to your next stay with us. More 

Toronto
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 10, 2015 via mobile

Good! This hotel had a key location near Madison square gardens and Chelsea fashion district. Reasonable price. Looking back, Wish the windows would have opened though. We definitely took note of the Great staff. they were attentive and friendly and helpful. Rooms were Clean. All around Convenient. All in all decent stay for a quick trip to NYC. Free wifi... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Skye C for your review. Thank you of course for highlighting our great staff. We truly try our best to make every guests stay exceptional and I will make sure to share this wonderful review with them. Safe travels, we hope to see you again soon. More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
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