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Four Points by Sheraton Manhattan Chelsea

3.0 of 5 160 West 25th St., New York City, NY 10011
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#306 of 453 Hotels in New York City
724 Reviews 3.5 of 5 stars
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Four Points by Sheraton Manhattan Chelsea
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Four Points by Sheraton Manhattan Chelsea
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724 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My best friend used her points as a gift for me to stay in NYC for the weekend and I will never stay at this hotel again. When we checked out, the hotel had already subtracted her points from her account but the manager, Jennifer, insisted we owed the cost of the room and had no record of the points... More

Was this review helpful? Yes 1
Hermosa Beach, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I picked the hotel based on its location and, most importantly for me, able to get a room with two beds at a reasonable price. All other hotels I looked at in NYC charge significantly more for a room with two beds. The location was convenient for us (very close to FIT) and is close to subway. The room was... More

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Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for staying with us HBDon. We hope to see you again soon. More

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
51 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I haven't stayed at this hotel since 2005 or 2006. They've updated the rooms and I like them. They even have robes! The staff is beyond friendly and helpful. The room is perfect for a business traveler. The desk area worked very well because it had plenty of space and electric outlets. The location was good for me since all... More

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Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you very much for your review LizzChicago. It's great to hear you loved our renovated rooms and our staff. Thank you for your continued loyalty. We look forward to having you stay with us again soon. More

Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Came in to NYC to visit family for Labor day weekend. My husband enjoyed the cupcakes, Room was clean and nice. Wifi speed was a little slow. Location close to subway. Overall enjoyed my stay and would go back.

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review Cherylperl3 and thank you for staying with us. It's great to hear you enjoyed your stay. See you soon! More

Frederick, Maryland
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Wow - imagine staying in NYC in a great area at a reasonable price, in a HUGE room by NYC standards, fantastic staff (Jessica was awesome!), extremely clean, and very well insulated walls and windows - we never heard our neighbor or any outside noise - which is very rare in NYC. When we arrived 3 hours before check-in time,... More

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Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review BAH0627. We are thrilled to hear your stay exceeded your expectations! Our staff is one of our best assets and I'll make sure to share this wonderful review with Jessica and the rest of the staff. Again, thank you very much and we can't wait to see you again soon! More

Bellefontaine, Ohio
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed at this hotel the last couple nights of our vacation. We had moved from our other hotel because it was too crowded and expensive. This hotel had the same size room as the other but there was more room because of the way It was laid out. The décor was pretty neat and the staff... More

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Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review Devin G. I'm glad our hotel was what you needed for your family trip and I am happy our new renovation lay out worked well. It brings joy to hear we have gained another loyal guest. We look forward to seeing you again soon. More

Whitefish, Montana, USA
Top Contributor
91 reviews 91 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

In 2012, I spent a weekend at this hotel for The NewYorker Festival.....it was clean and well appointed. Rooms are small but to be expected in NYC. Location in Chelsea is excellent. Walking distance to Times Square, restaurants, Macy's, and shops. Great bagel and breakfasts available in the neighborhood. Desk staff was helpful and efficient. We would stay here again.

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Pampemt for your review. Our location and staff are some of our best assets, thank you for highlighting them. We look forward to seeing you again soon! More

San Francisco
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent 6 nights with my family at this property. We booked two rooms at this property for my family of four based on the rave reviews on Tripadvisor about value, location, exceptional accommodations and were pleasantly surprised they are all true! I have found that hotels website have enhance photos to lure their visitors and often times the accommodations... More

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Pearlllama for such an amazing review! It brings us great joy to hear that we were able to exceed your expectations and more. I will make sure to share this review with our staff and we promise to continue to provide exceptional service for all of your future stays. More

Phoenix, Arizona
Top Contributor
118 reviews 118 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 4 weeks ago

It is difficult to remain objective when my pre-paid reservation was not honored. And it means nothing to be an SPG member. The front desk manager ''allowed me to keep my key card'' so I should consider myself lucky to have any room regardless. Overbooking, overselling rooms is and should not be a guest's problem. There are many choices in... More

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you FromGoth2AZ for your review. I apologize that your experience was anything less than spectacular. We promise to continue to work hard to gain your loyalty. More

Fort Lauderdale, Florida
Top Contributor
115 reviews 115 reviews
50 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've come to have low/medium expectations at moderate priced NYC hotels. Was visiting a family member seeking medical treatment, so unwilling to pay for a 4/5 star hotel. I was quite surprised at the manager greeting guests at the entrance, and the prompt, friendly front desk. The room was average or OK for a 3-star hotel and I would return.... More

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you AppreciateAdvice for your feedback. We truly appreciate you highlighting our staff. Our goal is to exceed expectations and to hear we hit it on the nail is a great accomplishment. I will make sure to pass your review to our restaurant so that we can continue to improve for our future guests. We hope to see you again... More

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Additional Information about Four Points by Sheraton Manhattan Chelsea

Address: 160 West 25th St., New York City, NY 10011
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Four Points by Sheraton Manhattan Chelsea 3*
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Also Known As:
Four Points By Sheraton Manhattan Chelsea Hotel New York City
4 Points By Sheraton Manhattan Chelsea
Four Points New York City
Sheraton New York City
Sheraton Manhattan Chelsea
New York City Sheraton
New York City Four Points
Four Points Manhattan Chelsea
Four Points Sheraton Manhattan Chelsea

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