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Four Points by Sheraton Manhattan Chelsea

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160 West 25th St., New York City, NY 10011
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Four Points by Sheraton Manhattan Chelsea
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812 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was thankfully on one of the floors that had been renovated but came through construction zone to get there. Pulled up with my car, no place to pull off to unload and no one around to help. Paid parking was down the street and it took forever to get my car when I needed it. A restaurant on site... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Hi Bonnie H, thank you for your feedback. AMuch has changed since your last stay with us. All guest rooms have been renovated and we have received great feedback on the special touches. We hope you come to stay with us again soon to see the finished product. As always, thank you for staying us. More 

Boston, Massachusetts
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have been a loyal SPG member for several years and this could be my worst hotel experience on record. When I made the reservation and then again when I checked in I made sure to ask for the quietest room possible. I was running a marathon in two days and it was important to get a good night sleep.... More 

Was this review helpful? Yes
Lee B, General Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Dear Katie D,Thank you for your review which just posted yesterday. I'm sorry that we hadn't heard about this until now, (it says that your stay here was November 2014). We of course don't allow parties and after hours activites in the hotel. We certainly don't allow loitering and talking in hallways as well. I'm sorry that this happened and... More 

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New London, Connecticut
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a Platinum member I get irritated not staying with Marriott however, this hotel was convenient clean and within walking distance to the place we needed to be for dinner. 3 of us in the room and we could not get the AC to cool the room to save our lives. IT WAS HOT!!!!!!!! The Room was very small (Typical... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review, Unclesogg. We value all of guests and we thank you for choosing to stay with us. We will forward this over to our Maintenance department so that we can rectify any issues immediately. We will continue to work hard to gain and keep you coming back. More 

Waterford, NY
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Bed was comfortable, rooms were average for Manhattan. The front desk was very service-focused, even if they misquoted me the amount for parking. The weekend we stayed there I think may have been a fluke, because there was a VERY party heavy vibe - including copious mary jane use on our floor :). I am not sure if it was... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you very much for your feedback, TiffNLuke. We can assure you that we are a 100% non smoking hotel and it concerns us that anything else could be happening. If this was to occur, please contact the front desk as soon as possible as we do not tolerate any smoking on premises. Again, we truly thank you for staying... More 

Los Angeles, California
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a horrible experience at this hotel. First, the TV image kept freezing and maintenance informed me that was because they use Direct TV which is spotty when cloudy. Then my air conditioning broke which I understand can happen. Front desk staff was great and put my in another room. When I came back a couple of hours later... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Jim M for your review. We are sorry to hear about the difficulties you experienced during your stay with us. As with all satellite dishes, sometimes connections can have some problems with bad weather. We have contacted our TV satellite company and had them inspect our dishes to make sure we minimize this problem for the future. We... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was here for business. The rates are reasonable and the location is near work so it is convenient. The rooms have been updated so they are nice, but the elevators, lobby and cleaning service leave a lot to be desired. The elevators would act wonky and on a number of occasions would get to the floor I selected but... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Natalie W for your review. We are so sorry to hear your stay was anything less than spectacular. We value all feedback and will work hard to better train and improve our systems. Your feedback will be used to tighten our departments and make sure every experience is nothing but exceptional. We do thank you, for highlighting our... More 

Brampton, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Friendly check-in, clean rooms, coffee maker in room, bottled water (if you need more just ask the front desk), friendly staff and location is perfect. Outdoor Patio staff friendly and approachable, had wine and ordered a meal to take to my room. Rooms are NY style small but I did not feel cramped. Bathroom was good size and very functional.

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review travind. We are pleased to hear your stay went well. Thank you for highlighting our great staff and rooms. We work hard to keep all of our guests happy. We hope to see you again soon! More 

Thousand Oaks, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 22, 2015

j recently stayed at this property. rooms were nicely refurbished and very comfortable. on the other hand the restaurant not so much. the music was so loud that the speakers at times sounded like they were going to blow out. even the waitress wasn't happy. i ordered one thing. a martini with almost no vermouth. what arrived was a martini... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review, allan s. We appreciate you highlighting our renovated rooms and our dedicated front desk staff. We will make sure to bring your feedback about the bar to the restaurant so that we can make sure to get it right the next time. We hope you come see us again soon. More 

Wilkes-Barre, Pennsylvania
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 19, 2015

This hotel was close to where I needed it to be. It is a clean place, well run and nicely furnished. The food and bar areas were well managed, albeit a bit pricey. Although most of Manhattan is pricey anyway.

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review, BambiLaFawn. We are thrilled to hear the location was exactly what you needed for your stay. Please come see us again soon! More 

Bangkok, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 11, 2015

I visited Four Point Chelsea upon my recent visit to NYC. I have to say it's a pleasant stay though as we all know rooms in NYC tends to be much smaller than expected. But the location of the hotel is excellent. I can pretty much walk to most place by myself. Safe neighborhood. AC can be noisy in some... More 

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review. pampampoohpooh. We are excited that our location worked so well for your stay! Please come see us again soon! More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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