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Four Points by Sheraton Manhattan Chelsea

3.0 of 5 160 West 25th St., New York City, NY 10011
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Four Points by Sheraton Manhattan Chelsea
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Four Points by Sheraton Manhattan Chelsea
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735 reviews from our community

Traveler rating
    167
    322
    162
    50
    34
See reviews for
135
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169
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sofia, Bulgaria
Top Contributor
64 reviews 64 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed in the hotel just one night but I like the location and the room. Large beds, well working internet and air conditioning, quiet area. Hotel has a restaurant which was a huge plus for us. The street where the hotel is located is not very pleasant specially at night but it is ok. Very short distance to the... More

Was this review helpful? Yes 1
Arab, Alabama
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We booked a room at this hotel for part of our vacation to NYC. The staff was extremely helpful and accommodating. We arrived in town 3 hrs before check in and after calling to see if we could check in early we were told our room was not ready but they would be glad to keep our luggage stored until... More

Was this review helpful? Yes 1
San Francisco
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are clean, stylish, and small, as expected in New York. The beds are good. You can tell they are on a budget with the shampoo and soap dispensers in the bathroom, the cheap blow dryer, and the card readers on the door that seem perpetually broken (I had to use the key an average of 6-7 times for... More

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review SF_30s_guy. All feedback is truly appreciated as it helps us improve for the better. Thank you for staying with us and for highlighting our great staff. Hope to see you again soon! More

Canada, Kentucky
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here a week for business. Great location, everything extremely close by. Subway entrance up 2 blocks. Safe neighbourhood - I was comfortable walking around here after dark up to 2am. Staff all superfriendly and willing to answer my questions at all times. Shout out to Katie in the bar - she made my trip that much better with her... More

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you Sassix for such a great review. We are happy to hear our location and staff made the difference. I will make sure to pass your great feedback of our restaurant staff to the Westside Brewhouse Manager. Your kind words will surely be appreciated. We hope to see you again soon! More

Los Angeles, California
Top Contributor
87 reviews 87 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Checked into room, it was not clean dust and dirt in corners. Took a bath and the corners of the wall at the tub and under the soap dish we full of mold. OOPS...what's that on the floor?? Huge cockroach! Ok moved to a new floor. Much cleaner. Late one night I heard water dripping, OK the ceiling in the... More

Was this review helpful? Yes 2
Top Contributor
75 reviews 75 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a great location to restaurants, bars and people watching. The beer garden outside is loud but it did not keep us from enjoying our stay. The room and bathroom is of adequate size. Small coffee maker which is nice and hd TV. (I stayed on 5th ave for 3 nights prior and they didn't even have... More

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review Ashd0307 and thank you for highlighting our location. We hope to see you again soon! More

San Francisco, California
Top Contributor
67 reviews 67 reviews
60 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Nothing to get excited about here. The beer garden out front could be heard until after 2am. The door couldn't be closed easily from outside the room (stuck lock). But the bed was comfortable enough and check in was friendly. Prices at the top of New York ridiculous. I'll keep looking around.

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you thepolarbeer for your review. I'm sorry to hear you had difficulty with your door lock. I'll make sure to pass this review along to our maintenance department to make sure it does not happen in the future. I'm glad you enjoyed the comfortable beds and hospitable staff. We hope to see you again soon. More

Senior Contributor
35 reviews 35 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I've been here with two friends in April and we had different flights. So I made the booking under my name but since I arrived later I gave to them the piece paper with the booking and a copy of my passport. Despite this the hotel didn't let them inside the room and left them wandering around new york after... More

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your review GayAdventureBoys. I'm glad you enjoyed the location and am sorry to hear your guests had to wait for your arrival. As security for our hotel guests, if the person checking in is not on the reservation we can not check them in. If they present your identification, we would need you present as well. Sorry... More

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 17, 2014

My best friend used her points as a gift for me to stay in NYC for the weekend and I will never stay at this hotel again. When we checked out, the hotel had already subtracted her points from her account but the manager, Jennifer, insisted we owed the cost of the room and had no record of the points... More

Was this review helpful? Yes 1
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for your feedback and we truly apologize for any mis-communication at check out. Unfortunately, there was a mix up when the reservation was made and at check out it caused confusion. Our ultimate goal is to make sure everyone leaves with they're expectations exceeded and to have missed the mark is disappointing. We have rectified the situation and... More

Hermosa Beach, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 12, 2014

I picked the hotel based on its location and, most importantly for me, able to get a room with two beds at a reasonable price. All other hotels I looked at in NYC charge significantly more for a room with two beds. The location was convenient for us (very close to FIT) and is close to subway. The room was... More

Was this review helpful? Yes
Lee B, Manager at Four Points by Sheraton Manhattan Chelsea, responded to this review

Thank you for staying with us HBDon. We hope to see you again soon. More

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Additional Information about Four Points by Sheraton Manhattan Chelsea

Address: 160 West 25th St., New York City, NY 10011
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Four Points by Sheraton Manhattan Chelsea 3*
Number of rooms: 158
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Also Known As:
Four Points By Sheraton Manhattan Chelsea Hotel New York City
4 Points By Sheraton Manhattan Chelsea
Four Points New York City
Sheraton New York City
Sheraton Manhattan Chelsea
New York City Sheraton
New York City Four Points
Four Points Manhattan Chelsea
Four Points Sheraton Manhattan Chelsea

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