I have stayed in over 40 hotels in the last 6 months and this hotel is by far the most professionally run, and the staff is extremely competent and compassionate. The only negative is the location in Chinatown and the presence of so many rodents at night that it seemed like Ben's birthday party.

The hotel is great location for Chinatown and soho, also the metro is just on the corner of the street so access is great to the rest of manhattan. I expected a basic hotel but this was worse than I expected. We stayed 5 nights, only 3 of which they cleaned the room. The bathroom was dirty, and the fridge... More

My teenage daughter and I stayed at this hotel for 2 weeks over Xmas & New Year period. It was a basic hotel but was clean and comfortable. Our room was cleaned on a daily basis. The beds were OK. We were up on the fourth floor and away from the lifts (so it was pretty quiet) facing the street... More

Horrible customer service. They gave me the wrong room in the basement w no bathroom, next to the maids lounge, washers and cots. When I told them it was not what I booked, I was offered $50 a nite. It took me 2 hours on the phone with Expedia to get a refund. They either overbooked or thought they could... More

Stayed four nights and was pretty satisfied with the stay. It's a smoking hotel, so all of the rooms smell like smoke, the hallway, lobby and elevator smell of it, too. The carpet in our room seemed like it hadn't been cleaned in awhile, but the hotel must have heard this one before because they provide complimetary slippers. When I... More

the place is great near to soho, little italy... BUT our room was not clean and the bathroom also.. it was terrible... never again for this money..

Great location - in walking distance of the Metro, Little Italy, East Village - very basic amenities. You may need to ask for extra towels, or toilet roll- Happy with Clean beds. Bathroom could be updated - as with the carpeting throughout the property. Located on Forsyth Street opposite open community space/park. Nice change from being boxed in.

Stayed here 3 nights, the first night I had a really hard bed and would have done better sleeping on the floor. The night shift clerk "starting at midnight" is a real jerk and does not help or know anything. had message light on the phone and he said there are no messages "written" for you. asked how I listen... More

We stayed 4 nights at this hotel first week of December. I don’t have anything to complain about. Rooms was clean, free wifi, very quit a night and the best thing – only 1 min walk from Grand Street Subway that has excellent connection both up- and down town. However didn’t expect the hotel to e in the middle of... More