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All 451 New York City hotels

The Westin New York at Times Square

4.0 of 5 Hotel   |   270 West 43rd Street, At 8th Avenue, New York City, NY 10036 (Manhattan)
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81%
Ranked #157 of 451 hotels in New York City
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed today
Sharon R Sheffield, United Kingdom
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4,151 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (784)
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English first
Sheffield, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

Stayed for 5 days, first time in NYC. This hotel is in prime location for times square, Broadway, empire state building and rockafella centre. Asked for room with view.. 41 floor absolutely stunning views. Clean, friendly staff, couldn't ask for more. So different from the helix we stayed in Washington. If coming back to NYC will rebook here without hesitation.

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Indianapolis, Indiana
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been to NYC a lot, and have stayed in Manhattan hotels many times, this is one of the best. My stay was for a family vacation, perfect location, near most Broadway shows and fantastic places to eat. The hotel is huge, large lobby, security, you just feel good when you walk into this location. The room we had... More

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Orlando, Florida
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 days ago NEW

Hotel is nice over all. The shower features are nice. The room we were in had water damage in bathroom. The air vents were super dirty. Doors to bathroom need to be wiped down. We interacted with three concierges and one of them, when I asked if the Empire State Building is busy in the mornings, Stated in a very... More

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Richmond
Top Contributor
99 reviews 99 reviews
41 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This is an upscale Westin right off Times Square. The standard rooms are a bit small and the bathrooms a bit smaller but standard heavenly bed , etc. The lobby is busy as you would expect. The breakfast is in Shula's and does get crowded quickly, so plan some extra time. I'd recommend rooms on higher floors for less noise.... More

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Vancouver, Canada
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have stayed here many times, always pay a little more for a high corner room in the tower that has windows on two walls, usually one with a view of the Hudson River. You get a feeling of spaciousness, as the entry has its own private hallway. Rooms are clean, modern and relatively quiet. Location is perfect, you can walk... More

Was this review helpful? Yes 1
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are happy to know that you enjoyed your room and our staff. Next time you have a reservation with us, contact us directly so that we can make sure your experience will be better. And while you're here, we will follow up with you regarding the bathroom concerns. I assure you that you will not experience that again. We... More

Austin, Texas
Top Contributor
161 reviews 161 reviews
46 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for a conference held at the hotel. We really enjoyed the accommodations which were well appointed, clean, comfortable, and luxurious (for us at least). Located on Times Square, it doesn't sound like it from the high floors. Easy access to walking, subway and all transportation. Fitness center is excellent with many pieces of equipment to choose from... More

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JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are delighted that you enjoyed your stay with us! We will be here waiting to welcome you back again soon! Warmest, jessie YourWestinTSqExperience@Westin.com More

Miami Beach
Top Contributor
55 reviews 55 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a former NYC resident, I'm always leery of staying near the world's busiest intersection. But as a Starwood loyalist and now-visitor to the city, the Westin seemed like a great choice in a central neighborhood. Good news: it's an even better idea than I had thought. Yes, you're pretty close to the heart of the city and you have... More

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JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

It is wonderful to know that you enjoyed your visit with us! Thank you for letting us know, and we can't wait to welcome you back again soon! Warmest, jessie YourWestinTSqExperience@Westin.com More

Houston, Texas
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed at this Westin property last week, as the conference I was attending was held at this hotel. I arrived late in the evening, about 10:30pm. The lady at the front desk was kind enough to change me to a room on a higher floor, given my Platinum status, and noted that this was one of their more recently... More

Was this review helpful? Yes 1
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are very sorry to know that you did not have a good stay with us recently and we apologize for this. We ask that you book a return reservation then contact us directly so that we can ensure that you will not be disappointed on your next visit. We look forward to hearing from you. Warmest, jessie YourWestinTSqExperience@Westin.com More

coronation alberta canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Check in at Westin was very smooth and convenient. Being Starwood members we were lucky enough to get complimentary wi-fi and a higher floor. Never hurts to ask. This meant the express elevators (floors 23 and higher ). Very quiet and location was terrific. Right next to Times Square and major subway connections. Lobby was clean and spacious. We could... More

Was this review helpful? Yes
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are delighted that you enjoyed everything about your stay! Thank you for letting us know. We can't wait to see you again! Warmest, jessie YourWestinTSqExperience@Westin.com More

Boston
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Rude staff,elevator,access from the entrance is poor.you have to go through the restaurant. Entrance is crowded ,CHAOTIC could not get a cab Front desk clerk was pleasant and helpful I travel to NYC frequently would NOT STAY HERE AGAIN

Was this review helpful? Yes 1
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

Hi Kathleen ~ we are very sorry that you did not have a good experience on your last visit. We hope you will reconsider and give us another opportunity by booking a return reservation. Contact us directly with your confirmation so that we can make sure you will have a great visit in every aspect. We look forward to hearing... More

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Hotel Summarization (Beta)

What travelers say

  • Corner room(47)
  • Very nice(35)
  • Heavenly beds(34)
  • Hotel staff(19)
  • Central park(9)
  • Club lounge(9)
  • Good size(6)
  • Would definitely stay(6)
  • Friendly and helpful(5)
  • Broadway Show(5)

Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York at Times Square 4*
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Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#4 Green Hotel in New York City #97 Luxury Hotel in New York City #107 Business Hotel in New York City #115 Romantic Hotel in New York City #119 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 
Number of rooms
863

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