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All 452 New York City hotels

The Westin New York at Times Square

4.0 of 5 Hotel   |   270 West 43rd Street, At 8th Avenue, New York City, NY 10036 (Manhattan)
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Ranked #154 of 452 hotels in New York City
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed yesterday
Kimberly R Orlando, Florida
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4,206 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

It was our first visit to the Westin and it was a wonderful experience. Everyone and everything was great. The room was large for New York and very well kept. The staff was pleasant and eager to make our stay pleasant. I would definately recommend!

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Visited this hotel for the first week of august very good location 2 minutes walking distance from Times Square recommended for people going on vacation staff are helpful Starbucks is in the same building for people who didn't take breakfast with their stay, free wifi at the lobby, to much people in the morning but the hall is big enough.

Was this review helpful? Yes 1
Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We just stayed at the Westin Times Square for my partner's birthday and they outdid themselves! After e-mailing customer service the day before our reservation, Zoe Cohen (Director of the Front Office), emailed me right back letting me know that they were able to upgrade us to a beautiful corner room on a high floor. And when we checked in,... More

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Fort Lauderdale, Florida, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

She was very helpful. A lovely lady. Hope she is there for along time, so we can visit her and her staff. Excellent worker. We even saw her on sunday her day off. This hotel is a great hotel in the theater district, which we used to see shows. The security was excellent.

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We went for this hotel because of the central location. However, its proximity to Times Square is actually more of a liability. Unless you are attracted to tacky souvenir and electronic shops and gigantic bright advertising billboards, I would say that there isn't very much a tourist would find interesting. Taxi drivers hate driving around midtown due to traffic, and... More

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Texas
Top Contributor
96 reviews 96 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

My second visit to the Palace-and just as lovely as the first time. It is hard to go to sleep when you have a beautiful view of the NY skyline outside. Staff and amenities just as delightful. There are great restaurants in the area at every price point. Hard to top the view though!

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Scottsdale, Arizona
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I couldn't find where to update my previous post about bed bugs however management contacted me and assured me that an independent third party investigated my room and found no sign of bed bugs. I am very happy with the response the Hotel gave me and everything else about my stay was great. I did get up early in the... More

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Oak brook
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Location was great hotel was ok kinda clean staff was not very nice concierge acted like he didn't know what time square was got kinda loud at night. Was not very satisfied with the staff but like I said location is great I would probably not stay here in the future unless it was free

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JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are very sorry that we did not meet your expecation with the service you received. We hope you will give us another try and book a return reservation. Contact us directly with your confirmation so that we coordinate a much better experience. We look forward to welcoming you back again soon. Warmest, jessie YourWestinTSqExperience@Westin.com More

Montreal
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Westing back in 2007 or 2008 and I preferred this time's stay Great location if you wanna go to Times Squares, but was a bit disappointed with the location of the room. The amenities were good, the room was comfortable but it (4241 I think) was too close to the elevators. Over the 3 nights I... More

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JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

It is great to know that you enjoyed your stay, except for the room being too close to the elevators. We are very happy to know that Rafael in Security was able to locate your jewelry and send it on to you straightaway. Next time you have a reservation with us, contact us directly so that we can make sure... More

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been to New York many times and stayed in different hotels. After our recent stay, the Westin is my hotel of choice for NY City. Where to start.... The hotel - great location - one block from Times Square. You are close to all of the action and craziness of Times Square. The lobby is huge with plenty... More

Was this review helpful? Yes
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

Wow! Thank you so much for the glowing compliments about your visit! We can't wait to having you back again soon! Warmest, jessie YourWestinTSqExperience@Westin.com More

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Hotel Summarization (Beta)

What travelers say

  • Corner room(47)
  • Very nice(33)
  • Heavenly beds(28)
  • Hotel staff(18)
  • Central park(9)
  • Club lounge(8)
  • Good size(6)
  • Friendly and helpful(5)
  • Broadway Show(5)
  • Would definitely stay(5)

Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York at Times Square 4*
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Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#5 Green Hotel in New York City #101 Luxury Hotel in New York City #109 Romantic Hotel in New York City #110 Business Hotel in New York City #114 Family Hotel in New York City
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Official Description (provided by the hotel)
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 
Number of rooms
863

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Westin New York at Times Square and other travelers.
1 question
25 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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