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The Westin New York at Times Square

4.0 of 5 270 West 43rd Street, At 8th Avenue, New York City, NY 10036
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The Westin New York at Times Square
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The Westin New York at Times Square
The Westin New York at Times Square
The Westin New York at Times Square
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4,517 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed today NEW

Booked a king room a week in advance. Arrived at hotel; told no king rooms available. Was put in a room with two full beds and offered a meager number of Starpoints "as compensation". This hotel was unable to deliver what I paid for. I will not be staying here again.

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Edmonton, Canada
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed yesterday NEW

We have stayed at the westin Tine Square in NYC for three nights. I was very disappointed with my stay. When I made the reservation, I was told the room was renovated ( deluxe room). However, it took us five minutes in the room to realize how outdated the room is. The renovations were so badly done, especially the small... More 

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San Juan, Puerto Rico
Top Contributor
53 reviews 53 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great hotel always! I really like that no matter what time anyone goes out or comes in, no one is paying attention, except for the door guards. Rooms are nice, large, fully equipped. Cleaning is two stars. My husband spilled some Sun-Flower seeds the first night and they were still there when we left. No effort made by cleaning staff.... More 

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Los Angeles
Top Contributor
78 reviews 78 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked well in advance through a travel agent for Thanksgiving weekend as part of a package which included airfare on United. Yes, it was pricey but that was expected for a top hotel in a prime location for the busiest weekend of the year. Thanks to the travel agent we were granted early check in at 9am on Wednesday,... More 

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Canterbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here in April 2014 for 5 nights, we were married in Central Park during this stay, lots of our guests stayed in this hotel too and loved it. The hotel staff were very helpful with the little bits we needed assistance with regarding the wedding. Our room had an amazing view, it was very high up (I think... More 

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snowlover18
Contributor
18 reviews 18 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We choose to stay here for 6 nights for my boyfriends birthday in November, even though the rate was skyhigh but we like all other Westins worldwide so we thought it would be worth the money. I emailed in advance to ensure we would get a king bed which was confirmed and that there would be no problem upon check... More 

Was this review helpful? Yes 1
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

Thank you for providing a detailed accounting of your recent visit with us. We deeply apologize for what you endured and we hope you will give us another opportunity to regain your confidence by booking a return reservation, When you do, contact us directly with your confirmation so that we can personally coordinate an experience you should have had to... More 

Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed 4 days ago NEW

First room had a bad smell and looked out to an alley filled with garbage. Luckily they had another room which was better. Housekeeping does a terrible job. Never emptied trash and didn't clean bathroom floor or shower. Seal around toilet from installation looked like putty. Phone stopped working for a few hours. They removed rollaway bed when we didn't... More 

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JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are very sorry that your recent stay was not so good. Please book a return reservation, then contact us directly so that we can personally coordinate a much better experience and make it up to you. We look forward to hearing from you. Warmest, jessie YourWestinTSqExperience@Westin.com More 

Wyckoff, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I booked 2 rooms online as a Starwood preferred guest and my rates were almost doubled what everyone else was paying when I checked in. They refused to credit me and told me it was refundable. Do not ever booked rooms with Starwood online , It is better to book the day before because they have problems filling their hotels.... More 

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Beijing, China
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I am a SPG platinum member but was treated rudely and abruptly by members of the check-in staff, multiple times by the people handling the welcome desk on the ground floor, and the people standing out front "helping" guests get taxis. It's been a long time since I've encountered service this bad, but it's the intentional rudeness and serious attitude... More 

Was this review helpful? Yes 2
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

Hi Philip ~ We are very sorry for the negative service you received when you arrived, and for this we deeply apologize. Please let us know the next time you have a reservation here so that we can personally coordinate a much better experience. We look forward to hearing from you. Warmest, jessie YourWestinTSqExperience@Westin.com More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wonderful location, steps from Times Square. Good base for exploring and good place to nap if you're tired of the City! Really nice and helpful staff. Free wifi in lobby, pretty cheap in room too. Good views of the city from almost every room!

Was this review helpful? Yes 1
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are delighted that you enjoyed your stay with us! We will be here waiting to welcoming you back again soon! Warmest, jessie YourWestinTSqExperience@Westin.com More 

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Hotel Summarization (Beta)

What travelers say

  • Corner room(34)
  • Very nice(23)
  • Heavenly beds(19)
  • Hotel staff(10)
  • Central park(9)
  • Good size(6)
  • Broadway Show(5)
  • Club lounge(5)
  • Friendly and helpful(5)
  • Front desk staff(4)

Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York at Times Square 4*
Number of rooms: 863
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Starwood, HotelTravel.com, Priceline, Travelocity, TripOnline SA, Cheap Tickets, Odigeo and Tingo so you can book your The Westin New York at Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin
Hotel Style:
#5 Green Hotel in New York City
#103 Luxury Hotel in New York City
#104 Romantic Hotel in New York City
#118 Family Hotel in New York City
#118 Business Hotel in New York City

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.