I made this reservation via Expedia in Feb 09. I called a number of times to confirm the club-level rooms, and request that they connect. We got the connecting rooms, but found out only on checking in that the executive level had ceased to exist some months before--no notice from either Expedia or the hotel ahead of time. That was... more

Upon entering the hotel the bell staff were very attentive. Once I checked in, the front desk person was also very pleasant and attentive. My room was quiet, clean and comfortable, the view was spectacular. I completely enjoyed my stay. more

Room cleaners never left toilet paper. Always had to order it from the desk. No reading lights above beds. Room was very poorly lit. Dismal and depressing. Ordered theater tickets at the theater desk one day early. Tickets never came. Theater was one block away. Had to stand in line at the theater to pick up tickets. more

We chose the Westin to use up some hard earned loyalty points. The Westin is part of a large hotel chain and in general, the service at the front desk was good. The staff was polite but one senses coroporate training at work. We didn't have occasion to speak to any other staff except for a friendly room service waiter... more

Stayed here a few weeks ago with the mrs for her birthday. Our friends decided to stay @ the W Hotel Times Square, but having stayed there before and wanting to pay for this hotel on our Starwood points, we chose the Westin. Great hotel which is on 43rd St @ 8th Ave, so it is a few minutes away... more

Dec 09 Shopping Trip with Mum- we've been fortunate enough to do this in Dec for the past few years. A lot of New York Hotels are 'boutique' type- where you couldn't swing a cat in the bedroom because it's so small and cramped....Not so the Westin Times Square!! Room 4008 (40th floor) gave an amazing panormaic view of the... more

We had originally checked into the New York Hilton and had some issues with the room. We called the Westin to see if they could accomodate us on short notice and they went over and above to make us feel welcome. The entire staff was very focused on customer service and our room was excellent as well. The location is... more

Recently stayed at the Westin whilst attending a Wedding in New York. The hotel was great from start to finish. Virtually accross the road from the Port Authority Station so easy to get to from the airport bus. Round the corner from Time Square and all its attractions, so brilliant to walk to. Some really nice restaurants close by too,... more

Spent 3 nights at the Westin whilst on a trip with a friend. Easy check in and room was available despite being over an hour before the specified check in time. The room was on the 15th floor with partial views of the Hudson. The two heavenly beds were indeed heavenly, affording the best night sleep in any hotel. Noise... more