Not 24 hours before, as their policy states, but 20 hours before, we called to cancel a reservation, because our child had been diagnosed a terminal disease just hours before, on that same Friday. We had a reservation for Saturday. This was the answer from the manager, when I requested a refund, with a doctor's letter: ------------- Dear Mr. ,... more

We stayed here at the start and end of our trip to NYC, New England and Canada and decided on this hotel based on good TA reviews. Well I can confirm the positive reviews. This hotel is all that you need for NYC. It's very well located being close to Times Square, Rockefeller Centre and the subway. The first room... more

Booked this hotel using Tripadvisor due to location and good reviews. In a city of spectacularly rude people this hotel has miraculously found a set of very friendly, efficient, eager to please staff. Rooms were good sized and clean, breakfast was fine and started the day off well. Great location, only a couple of minutes walk to Times Square but... more

This is the 3rd time I have stayed at this hotel since 2006. It is no longer the Super 8, and I was pleasantly surprised and delighted to see the extensive renovations the new management has accomplished. Our room was very nice and sufficient for its purpose. All staff were kind and considerate. I wish the continental breakfast area (updated... more

Just back from a weekend stay here, and I will begin with the raves...THOSE BEDS. By far the most comfortable beds and pillows I have ever experienced. We stayed in a family suite that had plenty of space for all of our things. The large, flat screened TVs were a pleasant surprise, and my teen-ager loved the I-Pod dock. The... more

I would definitely stay at the Hotel at Times Square again. I loved the location. It was a very nice room for the price. The room was nicely decorated and was very clean. You can't beat the price. The bed was very comfortable. more

On-line booking and fearing the unknown is quite stressful when it comes to spending money these days. We went to this place on a recommendation based on its prior name and location. It's been newly renovated. WE WERE PLEASANTLY SURPRISED! What a great place! We booked a 2-room family suite on the 10th floor. Perfect location with all of the... more

We cannot recommend anyone stays at this hotel, unless you want to wake up in the middle of the night to find a large rat rummaging through your luggage and then chasing you round the room as it tried to escape. The good news is though that the hotel advise they have now employed an exterminator service to help try... more

After Months of Searching for a reasonably priced Hotel near Times Square we settled for this one. Very good Price - Easy to Book online even got emailed reminders before our trip. We arrived via Carmel Cars (Highly recommended) [--] or book online - $57 from Newark. Arriving at 1pm we were given the Cards to our room staright away... more