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The Gatsby Hotel

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135 East Houston Street, New York City, NY 10002 (Formerly The GEM Hotel SoHo)
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The Gatsby Hotel
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445 Reviews from our TripAdvisor Community

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Traveler rating
    140
    184
    64
    35
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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    (130)
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There are newer reviews for The Gatsby Hotel
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Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 31, 2011

To adress everybody's complaints about room siz- yes the room is small. So what? Are you in NYC to hang out in a hotel room, or go out? Everybody was friendly (Anthony even lent us his umbrella), the room was clean, and nothing wrong with it at all- and the location is amazing- close to just about everything you could... More 

Was this review helpful? Yes 2
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2011

Although friendly staff, rooms are way too tiny! Impossible to open up completely the door of the room. No space for the suitcases. Overpriced for what it is. Problem with elevator when we were there. We will definitely not come back and certainlynot recommend this hotel.

Was this review helpful? Yes 1
Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 21, 2011

The reception staff are very friendly and helpful. The location is good - right near subway and Soho shopping district. There is also a wholefoods market across the street which is great for lunches / dinner. Lots of bars and clubs nearby. The only negative points is that the cleaning service could be a little better and the rooms are... More 

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Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 19, 2011

Gem Hotel? More like Sham Hotel. They claim to offer "stunning boutique accommodations," which I suppose is quite true in the literal sense. Upon arrival, we were certainly "stunned" (i.e., shocked and temporarily unable to react) when we learned that room 701 was not on the 7th floor, but was in fact underground. By using seven as a euphemism for... More 

Was this review helpful? Yes 6
Greensburg, PA
Level Contributor
153 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed July 11, 2011

The GEM is a nice little hotel in a good location on East Houston, just a block or so off Bowery. If you want to experience Soho, little Italy, Chelsea, the Village, etc., it's a great place to stay. Hotel was really clean and the staff were all super nice. Yes, housekeeping did clean the rooms way too late in... More 

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jaidevg, General Manager at The Gatsby Hotel, responded to this review

Dear Frieda, Thank you for taking the time and sharing your experience at The GEM Hotel SoHo. We were absolutely delighted to have had you stay with us. We are indeed situated in a wonderful neighborhood. We very much would love the opportunity to have you stay with us in the near future. Please feel free to contact me for... More 

NJ
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 27, 2011

First the staff is very friendly which is a help. We were there 3 nights. Upon arriving our room was not ready, it was 20 minutes after check-in time. That was no big deal. It was cleaned as we waited (around 20-25 minutes) Room was fine. 5th floor. Microwave and Fridge. Later put on tv and it didn't work. No... More 

Was this review helpful? Yes 2
jaidevg, General Manager at The Gatsby Hotel, responded to this review

Dear krystlerose, I am extremely sorry for your experience at The GEM Hotel SoHo. We strive to uphold a high level of service and cleanliness. However, we failed to deliver to you. Given the opportunity, I would very like the to speak to you and discuss this further. Perhaps we can find a way to make it up to you.... More 

Chicago, Illinois
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed June 19, 2011

This may be a lengthy review, but read it and you'll be thankful you did I promise. First off, let me say that I travel to New York frequently so I know what to expect when it comes to prices/rooms/etc. I normally stay at the W up near Times Square, but my daughter really wanted to stay in the SoHo... More 

Was this review helpful? Yes 6
jaidevg, General Manager at The Gatsby Hotel, responded to this review

I am deeply sorry for the negative experience that you had at The GEM Hotel SoHo. Your experiences does not define the level of service that we uphold. We have the wonderful opportunity of welcoming thousands of guests each year from all over the world. If at all possible, I would very much like to discuss your experience further with... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2011

We stayed for a week in may/ June for our first ever trip to NYC. From the word go the staff, particularly Anthony and Kieth, made us welcome and were always on hand to offer advice and answer our questions. Rooms were small but very clean and very comfy beds. Would definately return

Was this review helpful? Yes
jaidevg, General Manager at The Gatsby Hotel, responded to this review

Dear Emfromoz, Thank you for sharing your positive experience here at The GEM Hotel SoHo. Anthony, Keith and the rest of the staff love engaging with all our guests. Please know that you are a part of The GEM Hotel SoHo family and we would very much look forward to welcoming you back. What fun things did you do in... More 

Salvador, BA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 13, 2011

I did a prepaid reservation for 08 days. When i got home, in Brazil, I realized that they´d charged again on my credit card improperly. I wrote an email and called the hotel, asking them to fix it and send me a document confirming that they had charged wrongly, because i needed it to send to my credit card, but... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 8, 2011

Unbelievable!!! Believe all of the reviews about getting stuck in the cellar. Moldy smelly. Wet. Unfortunately everything else is booked in NYC. So glad we only booked one night! We are out of here.

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very friendly(4)
  • East village(3)
  • Rooms are small(3)
Questions? Get answers from hotel staff and past guests. Ask a question

309 photos of this hotel

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