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The GEM Hotel SoHo

3.0 of 5 135 East Houston Street, New York City, NY 10002
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The GEM Hotel SoHo
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The GEM Hotel SoHo
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423 reviews from our community

Traveler rating
    137
    176
    56
    33
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 21, 2011

We had been staying this hotel over 3 years. We like the location. However, we somehow did not enjoy that much as before this time. First off, the room we stayed was very noisy because the layout of the room that the bed is right next to the window. Secondly, they did not provide hand soap. We had to use... More 

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear Travelxiii, I sincerely apologize for your last experience at The GEM Hotel SoHo. We do appreciate that you have been staying with us over the past 3 years. All of our staff loves to see friendly and familiar faces come back to visit us. We would hate to lose you as a member of The GEM SoHo family. I... More 

Sydney, Australia
2 reviews
4 of 5 stars Reviewed March 28, 2011

My boyfriend and I stayed at the Gem hotel for 0 days in September. The hotel staff were extremely helpful and friendly. The room was small but expected for NYC and most importantly the room was very clean without that overbearing chemical/ faux floral smell. The only complaint was that the air conditioner was loud and at that time of... More 

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear WontonPruedleSoup, Thank you for sharing your good experience at both our wonderful neighborhood and at The GEM Hotel SoHo. There is just too much do do in the LES and we hope to welcome you back again, so you can discover the many more wonder of the neighborhood. Thank you Kind Regards, Jaidev Gupte General Manager The GEM Hotel... More 

Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 19, 2011

Fab hotel in a great location with excellent staff. Be aware rooms are really small but if you're planning on exploring then you'll only be sleeping here so not a big deal. 2nd Ave subway less than a 100m walk so ideal. Plenty of eating places in the area. Try 'Sugars' for breakfast soooo much more pleasant than Katz. Staff... More 

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Gurgaon, India
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 14, 2011

I shortlisted this hotel coz of 2 reasons - (1) all the reviews were brilliant (2) free internet. However, the property did not meet my expectation at all ! It is a brilliant location ie. very close to Soho/Broadway and probably thats the reason I stayed on here. There was no B'fast available (which I was aware of) but no... More 

Was this review helpful? Yes 2
jaidevg, Manager at The GEM Hotel SoHo, responded to this review

Dear Pinksp, I breaks my heart to read about your experience at The GEM Hotel SoHo. What you experienced does not speak for the level of service that we provide to the guests that visit us from all over the world.. I would very much like to discuss your experience with you further given the opportunity. Please feel free to... More 

Halifax, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 5, 2011

Just returned from 6 nights in NYC at the Gem Soho and were really pleased with the hotel. For our trip we were looking for a clean, comfortable hotel that was reasonably priced and the Gem more than fit the bill. As others have mentioned the rooms are tiny (hence my slightly lower rating on Rooms) but cleverly designed to... More 

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear Parleek, Thank you for taking the time and sharing your experience at The GEM Hotel SoHo. I believe we had met and discussed Nova Scotia Lox and comparing it to the fish at Russ and Daughters, one of of the greatest eating establishments in our wonderful neighborhood. Both my staff and I cannot wait to welcome you back in... More 

New York City, New York
1 review
5 of 5 stars Reviewed February 28, 2011

We celebrated a birthday in Manhattan for the weekend and stayed at the Gem SoHo. Yes, the rooms are small, but VERY clean and comfortable. It's location on E. Houston is great. If you are looking for some leisurely time in the village, it's a perfect place. Easy to come and go while you are walking around. I corresponded with... More 

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear Darlene, All of us here at The GEM Hotel SoHo enjoyed having both Preston and you stay with us during your special occasion. I would like to thank you for sharing your experience at the hotel. Please know that you will always be a member of The GEM SoHo family and can always count on us. We are looking... More 

Cumbria
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2011

This hotel is a wow, first night we stayed the tv remote was not not working so they moved us to another bigger room with a fridge and microwave, nothing was too much of a problem to them. Room are compact but ideal for what we needed, they are very clean and the beds are to die for soooooooooooo comfy.... More 

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear Lyndytes Thank you for sharing your experience at The GEM Hotel SoHo. Indeed are beds are amazing and it can be a bit difficult to wake up in the morning. I do apologize for your remote control initially not working. Both the staff and I are looking forward to welcoming you back. Please feel free to contact me for... More 

Carlsbad, California
1 review
4 of 5 stars Reviewed January 19, 2011

Words cannot describe my stay. Very friendly and helpful staff. Room was very clean. An overall great experience. We will be sure to come back.

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear travelerint1, Thank you for you kind complitments. I hope that you also enjoyed the wonderful surrounding neighborhood of our hotel . We are are looking forward to welcoming you back to The GEM Hotel SoHo. Please feel free to contact me for any assistance to make your next stay even more comfortable and enjoyable. Below are my contact details.... More 

Camrose, Wales
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed December 22, 2010

My husband and I stayed for the one night and I will definately stay there the next time we're in NYC. The staff were incredibly friendly and helpful. The room was an ok-size however we spent so little time in there it was no bother. It was clean and tidy and had a super shower. The location was fantastic for... More 

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear Joi_Haworth I would like to thank you for taking the time and sharing your husband's and your experience at The GEM Hotel SoHo. It was a delight to have had you stay here with us and we look forward to welcoming you back to both the hotel and our wonderful neighborhood. Please feel free to contact me for any... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 24, 2010

A great hotel for value, cleanliness and location. We enjoyed our stay tremendously and would stay there again the next time we are in New York.

Was this review helpful? Yes
jaidevg, General Manager at The GEM Hotel SoHo, responded to this review

Dear Cynders love to travel party, Thank you for taking the time to write a great review on you experience at The GEM Hotek SoHo. We are looking forward to welcoming you back to our hotel and the wonderful neighborhod. Please feel free to contact me for any assistance for your next trip to NYC. Below is my contact details.... More 

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Additional Information about The GEM Hotel SoHo

Address: 135 East Houston Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel SoHo 3*
Number of rooms: 45
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion
Hotel Style:
#195 Family Hotel in New York City

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