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The Gatsby Hotel

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135 East Houston Street, New York City, NY 10002 (Formerly The GEM Hotel SoHo)
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1 room 1 guest
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santa Barbara, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed one night before a family wedding on Long Island. Location great, pay parking a block away. Had dresses delivered and front desk was very accommodating. Room with queen bed was tiny, hardly room to walk around the mattress. Wooden frame corners of the bed were very dangerous to shins, so watch out. One small window with A/C unit below,... More 

Was this review helpful? Yes
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear Christine K, Thank you for taking the time to post a review. We are pleased to hear that you enjoyed many aspects of your stay including the location of the hotel, cleanliness of the room, and the service you received from the staff. Regarding the room size, we do have larger room options and we regret that the size... More 

Minneapolis, Minnesota
Level Contributor
48 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 28, 2015

I originally had reservations at a different hotel, but that property was having some building issues and didn’t have a room for me. As a result, they moved me to one of their affiliated hotels, the Gatsby, which was about 6 blocks away. I was a little suspicious initially (mostly because I’m more familiar with the midtown area) but once... More 

Was this review helpful? Yes 1
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear mobile_concierge, Thank you for your review. Although the hotel was not your first choice, we are certainly glad that we got the opportunity to accommodate you. We are equally pleased that you enjoyed your room and the service from the staff. We would love to welcome you back in the future. Please reach out to me personally whenever you... More 

Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2015

Arrived at the Gatsby[Gem ] hotel in mid summer. Arrived in NY city by train.got off at Penn Station and took 15 min , 12 buck cab ride. It was that quick and that easy. Gatsby is on Houston[say Howstun] Ave. It is in a great location within walking distance of Little Italy and China Town . Loads of restaurants... More 

Was this review helpful? Yes 1
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear PeripateticOLdGuy, What a great review! Thank you for taking the time to share your experience. We are thrilled that you had such a great time touring the neighborhood and that you enjoyed the upgraded accommodations. Your thorough and informative review will surely help many readers who are interested in staying in the Lower East Side. It was a great... More 

Lenox, Massachusetts
Level Contributor
61 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 24, 2015

Unfortunately, this hotel has gone downhill. When I made my reservation, I specifically asked not to be put in a basement room, which they nicely agreed to. Upon check-in a month later, I was put in a basement room. These rooms are disappointing to say the least for the price you pay at this hotel. The "window" is literally on... More 

Was this review helpful? Yes 1
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear Al J, Thank you for taking the time to post a review. We deeply regret that you did not enjoy your stay with us and would like to extend our sincerest apologies to you for not providing you with an ideal experience. This hotel was recently acquired by new ownership that has been making many upgrades and has a... More 

Huelva, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 14, 2015

We chose this hotel for its cost and location. It is centrally located and is close to the subway. It is also one of the more budget friendly hotels in New York. Do be warned that the bedrooms are very small. We were in a standard double room, and with three suitcases on the floor, there was no walking room.... More 

Was this review helpful? Yes 1
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear Sarah L, Thank your for taking the time to post a review. We are pleased that you enjoyed many aspects of your stay including the location and cost of the hotel as well as the cleanliness and comfort of the room. We do regret that you found the facilities to be average. This property has just been acquired by... More 

Bucks UK
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 8, 2015

Room size is standard for NYC - small! The bed was comfy enough and there was a coffee maker with good complimentary coffee. Whenever I tried to phone the front desk it was busy and we had a few things we needed to address The building is old but without character: the traffic noise is bad, the air conditioner was... More 

Was this review helpful? Yes 1
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear Alcopop, Thank you for taking the time to post a review. We regret to hear that your stay was less than ideal in some areas. I have forwarded your comments to the appropriate departments and we appreciate your candid feedback as we always strive to exceed guest expectations. This property was actually just recently acquired by new ownership and... More 

Minneapolis, Minnesota
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 22, 2015

The location was great for the wedding we were attending at Housing Works Bookstore in Soho. The room was very small but clean. Beds were relatively comfortable. Staff was very friendly. Prices were reasonable.

Was this review helpful? Yes 1
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear Kaitlyn A, Thank you for your review! We are glad to hear that you enjoyed your stay and we hope you had a wonderful time at the wedding you attended nearby. The staff will also be delighted to hear your compliments on their service. Please reach out to me personally whenever you wish to stay with us again so... More 

Level Contributor
63 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 20, 2015

Did a one night business run into the city. Was only hotel option. Exterior and lobby need work. Room was nyc sized but nice and clean. Pricey as well. But the location was pretty good enjoyed walking Around and checking out all the great eats in the Bowery area

Was this review helpful? Yes
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear baronfreya, Thank you for your review. We are glad to hear you enjoyed your stay with us overall. We will actually be undergoing a full renovation soon and would love to welcome you back to see the changes once it is complete. Please reach out to me personally whenever you would like to return. We hope to welcome you... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 16, 2015

We stayed 11 nights at this hotel in May/June 15. Room was clean but very small. Unfortunately our room faced the street which was a main road and the noise from traffic, ambulances and fire trucks was horrendous at all hours of the day and night. To make matters worse they were doing road works outside the hotel and every... More 

Was this review helpful? Yes 1
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear Angela C, Thank you for your review. We are glad to hear that you enjoyed the cleanliness and location of the hotel as well as the attentive staff. However, we regret to hear that the construction noise outside negatively impacted your stay. Unfortunately, the city has been making repairs to one of the streets outside of the property so... More 

howell
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 8, 2015

This hotel is gross! When we walked in, the lobby looked nothing like the pictures. There was all this mess stacked in the tiny lobby and more of a mess behind the desk. We decided that maybe the room would be better, but it wasn't. We opened the door, and it hit the bed because the room was so small.... More 

Was this review helpful? Yes
Angela F, General Manager at The Gatsby Hotel, responded to this review

Dear ann l, Thank you for taking the time to post a review. We deeply regret that you did not enjoy your stay with us. We pride ourselves on providing clean and comfortable accommodations and your comments have been discussed with the appropriate departments. In addition, we would have been happy to move your room upon request as our goal... More 

Hotel Review Summarization

What travelers say

  • Very friendly(4)
  • East village(3)
  • Rooms are small(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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