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The GEM Hotel SoHo

3.0 of 5 135 East Houston Street, New York City, NY 10002
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The GEM Hotel SoHo
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The GEM Hotel SoHo
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410 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Malo, France
Top Contributor
71 reviews 71 reviews
57 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is located near the F line, so easy to reach from Newark airport. It's right next to a small park and a huge Whole Foods store. Reception was extremely friendly and helpful. Room on the third floor had two double beds for two adults, which made it really crammed. Beds, however, were wonderful. Room had a flat tv, microwave,... More

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West Haven, Connecticut
Contributor
11 reviews 11 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 18, 2014

So maybe it's just the location--fronting dirty, ugly East Houston--but I found myself underwhelmed with this hotel. The furnishings are tired, with pilled linnens and cracks in the tub--the tub that provided no hot water for my shower this morning. Reception was friendly, but every time I saw the gentleman at the desk, he was in deep conversation with the... More

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 6, 2014

Stayed here for the first time on a business trip - switched from Sheraton. Let me start off by saying this is not a 4 or 5 star hotel. It may have been when it was first opened but it is now in need of a little TLC. The room was clean and I had a double bed - I... More

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Toronto, Canada
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed September 28, 2014

I booked a stay at the GEM Soho through Choice Hotel points. GEM is part of Choice's 'Ascend' collection, which are mostly upscale hotels throughout the US. This hotel turned out to be anything but a GEM. Because I used points, the front desk staff put me in a room in the basement, with a window on the roof to... More

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aherberg, General Manager at The GEM Hotel SoHo, responded to this review

Dear maxdatraveler, Thank you very much for your review. On behalf our team we apologize for the inconveniences you had and we will use this review as a training for our staff. We want to make sure this does not happen any of our future guests. Sincerely, ZB Moham More

Las Vegas, USA
2 reviews
4 of 5 stars Reviewed September 22, 2014

Small modern room. TV remote a bit confusing/clock radio a bit confusing-simple instructions would help. Room modern, basic, clean. Front desk staff very helpful and friendly. Location and staff and proximity to F train/whole foods/broadway/east village/soho/nyu make it awesome.

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London, England, United Kingdom
Top Contributor
60 reviews 60 reviews
12 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed September 12, 2014

The GEM is lucky enough to be in a really cool area of Manhattan, with lots of great little restaurants and bars within easy walking distance, and a subway stop just across the street. The rooms themselves were fine, clean and an OK size, nothing spectacular but nothing wrong with them either. But for us, the highlight was definitely the... More

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed September 12, 2014

The Gem is in a great location, close to subway, shops, & some great restaurants & bars. I also found the staff awesome, they were really really helpful. The bed was super comfy & the bathroom clean & tidy, however the rooms are really really small. I was travelling on my own & found the room small...can't imagine fitting 2... More

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Montreal
1 review
3 of 5 stars Reviewed September 3, 2014

We went in NY for a girlfriend weekend and the hotel's location was perfect for us to visit the city. Close to the subway, 10 min from Brooklyn and Time Square. Great location. If your goal it's not to stay at the hotel all day, this hotel is perfect. Clean and the staff is very helpful and nice. I recommend... More

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Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2014

Stayed here in Mid August (there were 6 of us, so we have some statistics:). Location is really great - a few subways stops nearby, whole foods etc. Also quite convenient to get to and from the airport (unless the line closes on the day you take the trip, like it happened with us:)) The rooms were really small -... More

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 1, 2014

I'll never stay here again and you all should be warned that they sell the rooms in the basement. Yes, the basement. These rooms are not denoted on their website so you have no way of knowing if that's what you're getting until you check in. They are exactly the same price as rooms on above ground levels, ie $200+... More

Was this review helpful? Yes 1
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Additional Information about The GEM Hotel SoHo

Address: 135 East Houston Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > East Village , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel SoHo 3*
Number of rooms: 45
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Also Known As:
The Gem Hotel-Soho, An Ascend Collection Hotel Hotel New York City
Howard Johnson New York City
New York City Clarion

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