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4.0 of 5 Specialty Hotel   |   510 West 42nd Street, New York City, NY 10036 (Hell's Kitchen)
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The Out NYC
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82%
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
Sean C Honolulu, Hawaii
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Honolulu, Hawaii
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I needed a hotel room for a quick trip to NYC and found a great deal on this little boutique hotel in Hell's Kitchen. Great rooms, excellent gym, and friendly staff. In a wonderful neighborhood with lots of restaurants and easy access to the subway. Definitely recommend this.

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Oslo, Norway
Top Contributor
71 reviews 71 reviews
39 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed 2 weeks ago

April 2014: I eventually got my USD 135 refund from Mastercard due to wrong accounting (room service charge that originally was some other rooms bill) at the The Out. I hope this learns as a lesson for the mgmt at The Out - Try to take you´re guests more seriously next time. October 2013: The Hotel has a great location... More

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Bronx, New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago

As titled as a mini NYC Hotel/ Urban Resort it stands very close to striving to excel in New York for value ,synergy and catering to varying clientele in a surprising prime area once thought as no as so, West midtown 42 st Manhattan even in the winter and spring seasons . The staff is friendly and attentive.,the service is... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear GaryJamesErrante, Thank you for taking the time to review The OUT NYC. Best regards, The OUT NYC More

Orlando, Florida
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very convenient location to Jacob Javits Convention Center. Large, well appointed rooms and large bath. The staff very nice, helpful and even brought out drinks to the hot tub. The spa was great with dry and wet sauna at no extra charge and the fitness room was more than adequate. There was also two large hot tubs with cabanas which... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear Neil M, Thank you for the wonderful review! We delighted to read your positive feedback and flattering comments concerning our service. We are proud to be your home away from home and look forward to many more visits. Most sincerely, The OUT NYC More

Palm Springs, California
Contributor
15 reviews 15 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time staying at The Out NYC, most certainly will come back! The front desk staff was friendly, very welcoming, setting the tone for what I would experience from everyone who works there. Restaurant, housekeeping to the maintenance engineer passing in the hallway, everyone smiles, these people know what hospitality is all about. I found the European style room even... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear Rick R, We are so delighted that you enjoyed your stay here with us at THE OUT. Additionally, we are thrilled that you found our staff inviting and friendly. We pride ourselves on selecting some of the top representatives in New York. Please contact us directly to book your next reservation, we will be delighted to assist you in... More

North Carolina
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It is a nice location but the rooms are small and overall, the service was consistently disappointing. I agree with the reviews that the doors/windows leak in the cold air since the rooms are exposed to the outside (might as well stay at a motel 6 which would certainly be much less expensive!). The service was slow or nonexistent--they never... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear CMR-US, We are so sorry to hear that you were dissatisfied and unhappy with your stay. Of course, it is never our intention for any of our guests to leave feeling they have not experienced the best possible stay. Please do not hesitate to contact the Front Desk directly for any future bookings and we will gladly help with... More

Hollywood, Florida
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is located over a night club. There was no peace and quiet! This is a Gay Hotel!! The noise from the night club lasted until 5 am!!! Even the Toilet seat was throbbing from the music!!! The bed vibrated from the base of the music!!! The front desk is aware of this and this is what this hotel... More

Was this review helpful? Yes 4
OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear LauraF, Please accept my sincere apologies for the noise you experience during your stay. Of course, it is never our intention for any of our guests to leave feeling they have not experienced the best possible stay. Please do not hesitate to contact our team directly to book your next stay with us. Upon your return, we hope to... More

London, UK
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great to find a stylish low-rise hotel in this area. Really comfortable rooms, great bed, lovely bathroom. Friendly and responsive staff - we asked for a quiet room on the top floor and stayed next to the spa area in a room with a skylight. Heard a distant beat from the club but easily drowned out by aircon. Positives far... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear Janeandsharon, Thank you for taking the time to provide feedback! We pride ourselves on our levels of customer service and our central NYC location. We are happy to know you were here to enjoy Gaga’s G.U.Y Gallery. Please let us know if we can assist with any future bookings. Best regards, The OUT NYC More

Copenhagen, Denmark
Top Contributor
101 reviews 101 reviews
65 hotel reviews
168 helpful votes 168 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at The Out in December, which may be a mad month (or season) for staying here. Outside it was -5C and inside it was barely possible to keep a decent temperature due to the cold wind entering from the leaks at the door and windows. Fortunately the hotel supplies you with quite many pillows on the bed: I... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear Mkabell, Please accept my sincere apologies for the issues you experience during your stay. We understand these incidents must have been very unpleasant for you. Feedback such as yours is very important to us and we strive to provide a high standard of service to our guests at all times – We sincerely regret that you did not receive... More

Brisbane
Contributor
13 reviews 13 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Loved the funky vibe of this fully renovated hotel and the location was excellent. Only a few blocks from Times Square. It never felt too busy or crowded even though it was fully booked. Bed was excellent and appreciated the large flat screen tv and mini fridge. We had a problem with our tv on the first night but a... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear Aussieworld, Thank you for your review! Please let us know if we can assist with any future bookings for you. We look forward to your next stay with us. Best regards, The OUT NYC More

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Additional Information about The Out NYC

Address: 510 West 42nd Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 171 Specialty lodging in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Out NYC 4*
Official Description (provided by the hotel):
The Out NYC is New York City’s first and only urban resort awarded one of Fodor’s top 100 Hotel’s in 2012. Like New York City itself, THE OUT NYC is defined by limitless possibilities. Discover your home away from home in one of the hotel’s 101 contemporary guest rooms and gain access to our unique outdoor spaces, expertly curated art collection, and comprehensive amenities. ... more   less 
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