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4.0 of 5 Specialty Hotel   |   510 West 42nd Street, New York City, NY 10036 (Hell's Kitchen)
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The Out NYC
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82%
Certificate of Excellence 2013
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618 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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English first
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

Knowing that this hotel was above a nightclub, we requested a quiet room. That didn't happen. Our bed was thumping until 4am on Friday night. By 3am, I gave up on trying to sleep and stormed out of the room in frustration and went for a walk. Luckily we strolled by the Westin and checked in there the next day.... More

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Top Contributor
77 reviews 77 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After a last minute work booking to New York a minor misunderstanding I occurred in which my flights back were a day later than the accommodation booked and planned. Always double check is the moral of the story! I panicked and booked the cheapest night I could find on lastminute. This was it. On arrival I learnt it was shared.... More

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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Prior to checking in we asked to stay in rooms away from the night club. Unfortunately what was promised and what was delivered were two different things. Our friends checked out of TheOut and went elsewhere. So much for a nice weekend with our friends . That Out, you really messed up. We would be back.

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
62 reviews 62 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had to get a share room due to time constraints, was pleasantly surprised. Shared rooms were really well equipped and neat and had double beds. Hotel staff were really good and held bags for up before and after our stay, only inconvenience was that there wasn't a laundry but the staff were able to direct us to one a few... More

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West Hollywood, California
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

My partner and I have stayed here several times since the hotel opened. Good rooms, but tried to check in a bit early today and the customer service we received was awful. There is a blond lady working the front desk who had the worst attitude. When we arrived at 10:00am we were told that our room was empty (the... More

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Boston, Massachusetts
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I wish I had discovered this hotel sooner! I frequent NYC a LOT and have stayed at various hotels, my preference being the Yotel because of location, it's hip and trendy and most importantly, affordable. The Out has the Yotel beat! Superb location. Rooms considerable spacious for NYC standards. Unbelievably comfortable and cozy and trendy and modern all at once.... More

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West Hollywood, California
1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Even though the previous guest check out of our room at 9AM, we had to wait OVER 5 HOURS for our suite to be cleaned and ready. The woman at the front desk provided terrible customer service and argued with us.

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Honolulu, Hawaii
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I needed a hotel room for a quick trip to NYC and found a great deal on this little boutique hotel in Hell's Kitchen. Great rooms, excellent gym, and friendly staff. In a wonderful neighborhood with lots of restaurants and easy access to the subway. Definitely recommend this.

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Oslo, Norway
Top Contributor
71 reviews 71 reviews
39 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed 2 weeks ago

April 2014: I eventually got my USD 135 refund from Mastercard due to wrong accounting (room service charge that originally was some other rooms bill) at the The Out. I hope this learns as a lesson for the mgmt at The Out - Try to take you´re guests more seriously next time. October 2013: The Hotel has a great location... More

Was this review helpful? Yes 1
Bronx, New York
2 reviews
4 of 5 stars Reviewed 3 weeks ago

As titled as a mini NYC Hotel/ Urban Resort it stands very close to striving to excel in New York for value ,synergy and catering to varying clientele in a surprising prime area once thought as no as so, West midtown 42 st Manhattan even in the winter and spring seasons . The staff is friendly and attentive.,the service is... More

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OUT_NYC_Manager, General Manager at The Out NYC, responded to this review

Dear GaryJamesErrante, Thank you for taking the time to review The OUT NYC. Best regards, The OUT NYC More

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Additional Information about The Out NYC

Address: 510 West 42nd Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 172 Specialty lodging in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Out NYC 4*
Official Description (provided by the hotel):
The Out NYC is New York City’s first and only urban resort awarded one of Fodor’s top 100 Hotel’s in 2012. Like New York City itself, THE OUT NYC is defined by limitless possibilities. Discover your home away from home in one of the hotel’s 101 contemporary guest rooms and gain access to our unique outdoor spaces, expertly curated art collection, and comprehensive amenities. ... more   less 
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