We stayed at the W Hotel in Time Square for a few days for business and vacation. The staff was top notch! We arrived early and they had our room waiting for us, and even put us on the highest floor (57) where the views of the city were excellent! The room was cozy and spacious for a NY room... More

As a frequent hotel guest, I find the W to be very modern, clean and well appointed. This stay I got upgraded to a suite. Fantastic. I have not eaten at the hotel during prior vists, so I am eager to try Blue Fin. The only downside is the sirens from Times Square at all hours, even 31 stories up. More

Always enjoy staying at a W hotel! This is my first time staying at the W New York and it provided to be a great experience! Love the chic atmosphere, rooms, service and best of all Bliss brand toiletries provided in the rooms! It is a great place to people watch and you can easily embrace the "New York" scene... More

Stayed here for a week. The room was small and the bathroom tiny. The service was adequate but lacked professionalism and certainly wasn't customer orientated. The resturant adjoining was a disgrace! The attitude of the waitress was so BAD that we left even before we had made our orders. I have never been served in a manner that said I'm... More

My wife and I have boy and girl twins who turned 4 years yesterday. We wanted to do something very special for them, so we decided to take them to NY to see Mary Poppins on Broadway. After we secured tickets on ebay (great 5th row orchestra seats at a super price), we went through American Express to get the... More

The hotel is beautiful, but the service is horrible. If you have any problems, they have great difficulty in meeting you. Especially in the lobby bar. The girl in the bar said to my face that would not serve me!! absurd!! More

Stayed at the W in Times square for the weekend. Room was so hot that I had to open the window in January. Thermostat did not work. Open winnow made the room very noisy in Times Square. Hair in bathroom, dirty desk area. Would choose another hotel next time. More

Typically I like W.... Not this time. No service, small rooms....just not a great experience as compared to their Miami and other large properties. Everything about this property is 'average'. You want contemporary....try the Andaz Fifth Avenue? YOu want luxury in this neighborhood...go across the street to the Intercontinental. If you get a good value here, fine. Dont expect a... More

The W Hotel chain was recommended to me by many friends. It was my first visit to New York, I was travelling with my Grandmother and Grandfather. It was my Gran's 70th birthday. I thought the hotel was great, I would recommend it. The concierge was fantastic. After I had accidentally mixed up the dates of the ice-hockey and the... More