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W New York - Times Square

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1567 Broadway at 47th St, New York City, NY 10036
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W New York - Times Square
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W New York - Times Square
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2,849 reviews from our community

Traveler rating
    1,348
    854
    354
    193
    100
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buffalo, New York
Contributor
19 reviews 19 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel with my SPG points 6 or 7 times now. I keep returning because: 1) the location is spectacular, and 2) the hotel staff is incredibly friendly and accommodating. I stayed from Friday to Monday, and had booked a Wonderful class room with 2 double beds. I emailed the hotel 2 weeks before I checked... More 

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Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

The W brand is known for it's excellence in the Hotel industry however staying at the W New York- Times Square takes that well deserved reputation to new level. Beyond, location, staff, room cleanliness, safety and value- I was most impressed by their handling of my odd situation. Due to a freak spring snowfall my daughter and her friend's flight... More 

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San Francisco, California
1 review
5 of 5 stars Reviewed yesterday NEW

I usually stay at any of the 5 Starwood properties in NYC. This W is now my favorite. Great service, great rooms, good cocktails, and a nice atmosphere. I really enjoyed it and it's in the heart of the city. I can't wait to come back. The staff really made the stay very special.

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Winchester, Massachusetts
Contributor
15 reviews 15 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night and had a pleasant time. It is located right in the middle of times square. So it is a very busy location. Was upgraded at check in and had a high floor room. View was alright. Room was good like all W hotels. Very modern, sleek. Don't like how you have to take 2 separate... More 

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WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Thank you for your balanced feedback regarding your recent stay. We're glad to hear we were able to upgrade you at check in to a higher floor to help you escape the bustling noise of Times Square. The double elevator system is designed to keep our guests safe - only guests have access to the lifts that reach the guest... More 

Essex
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This review is long overdue. This is the best place to stay in New York. The location is perfect if you want to be in the mix. The hotel has the wow factor from the moment you arrive. The room was very tastefully decorated and we didn't want to leave. The staff are friendly and polite. Would recommend staying here... More 

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WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Thank you so much for taking the time to review your stay. We are so glad to hear that you were WOWed from your arrival to departure, and that you appreciate our proximity to so many of the great things NYC has to offer. We look forward to your next stay with us! More 

Adelaide
Top Contributor
203 reviews 203 reviews
57 hotel reviews
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for 2 nights as part of a race package for the half marathon. From my arrival, I was greeted and treated. Doorman sorted my bags from the cab. Alison at front desk was fabulous. I explained I was early and asked if I could check in. She said not a problem, she had rooms ready. I asked... More 

Was this review helpful? Yes 3
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Wow!! Thank you so much for your stellar review of your stay! We are so thrilled to hear that you enjoyed so many aspects of your time here. We will be sure to pass on your compliments to Allison, Janine, Tashia, and the rest of our staff for making your stay special. And the next time you come in, definitely... More 

Randolph, New Jersey
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was at the hotel for four nights for business. The lobby is under construction which I knew about which was fine, because I am only in the hotel to sleep and change, not to hang out, because until Sept. when it is done there isn't anywhere to go in the hotel. Which leaves me to my issue. The room... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Contributor
13 reviews 13 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for two nights with my daughter (her first trip to NYC). The location is perfect- in Times Square and within walking distance to Rockefeller Center, shopping and Central Park. When we walked in the lobby the sound of construction going on was deafening which made me nervous but there was no noise whatsoever in the room. The... More 

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WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hi alel_stl, It's great to hear you enjoyed your stay with us! We're glad you enjoyed our location and took advantage of it's proximity to so many amazing things in NYC. Our Cool Corner rooms that overlook Times Square definitely have awesome views of the city. We're sorry to hear you had an issue, but its great to hear that... More 

Chicago, Illinois
Top Contributor
177 reviews 177 reviews
72 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here again for a business trip and thought it was excellent again. As crazy as Times Square can get, I always feel like this hotel provides a sanctuary from what goes on at the street level. We had a suite and it overlooked the Square. It was loud sometimes, so if you want true quiet, ask for a higher... More 

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WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hi tshissler, Thank you for your glowing review! We're so happy you enjoyed another amazing stay with us. Being in the heart of Times Square, it can definitely get a little crazy sometimes, so we're glad that you were able to relax and enjoy our W experience. We're looking forward to seeing you again soon. All the best! More 

Collaroy Beach, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had a corner suite overlooking Times Square. It's a very modern hotel. The bathroom walls were frosted glass - instead of solid walls. Very different - a modern look! The staff were friendly and helpful. My watch had come off my wrist without me knowing it. We had checked out & was downstairs before I noticed that it was... More 

Was this review helpful? Yes
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hi Ozzie007, Thank you for your awesome review! It's great that you had such an amazing experience. We're so glad we were able to find your watch. Our Welcome Agents take such great care of our guests. Hopefully we'll see you again soon. All the best! More 

Hotel Review Summarization

What travelers say

  • Blue fin(21)
  • Great location(20)
  • Corner room(20)
  • Very nice(10)
  • Very clean(9)
  • Frosted glass(5)
  • Central park(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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