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W New York - Times Square

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1567 Broadway at 47th St, New York City, NY 10036
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W New York - Times Square
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W New York - Times Square
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2,876 reviews from our community

Traveler rating
    1,359
    863
    358
    196
    100
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

I went on a girl's trip over Easter weekend. There were 4 of us. When we walked in, we were immediately impressed. The lobby is a bit odd, as it is not on the first floor. You have to go up to 7, and the check in counter is there. We has booked through Priceline name your own price and... More 

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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I've stayed at this hotel countless times on business and it remains one of my favorites. This time I brought my kids (ages 13 and 8) to stay during spring break. They had a fabulous time. The hotel was extremely accommodating. I emailed them the weekend before and they were able to synch up my two reservations (one paid, one... More 

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New York City, New York
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have been coming to this hotel for many years for both business and pleasure. In fact when we were displaced due to Hurricane Sandy the hotel took care of us (thank you!!!). If you are looking to be in the thick of the hustle and bustle of the tourist Mecca in the Big Apple then look no further! Why... More 

Was this review helpful? Yes
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hi SlaintePaddys! We are so happy that you came back again to our hotel after your first visit. We are also so exited about the new Living Room Area and Bar. It will be awesome and we can't wait for you and all our other guest to discover it. So unique! Thanks for the perfect score, it means a lot... More 

Fort Lee, New Jersey
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

what a beautiful hotel, i loved the decor. the staff was helpful always there for your needs. its located right in the center of times square and close to everything. i couldn't be happier being a starwood preferred guest and always choosing the w hotel as my go-to place to stay.

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WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hello David C! Welcome to the Starwood family! We are so proud to have you as a Starwood Preferred Guest. We are glad that you had a great time at W NY Times Square! Let us know when you are back in city, New Jersey is sooo close. No excuse ;) More 

Leicestershire, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed for 3 nights in this hotel on our first trip to NYC. Could not fault the service from start to finish. The bed was so comfortable and the room was equipped with everything we needed. Would recommend this hotel to anyone.

Was this review helpful? Yes
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hi Sarah! Thanks for the perfect score, we love it. I agree the cool corners room are one of my favorites too! Having a view on Times Square or Broadway is so unique. We are very happy you had a great time with us and please let us know when you come back! More 

Durban, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I love staying at the W - whether it's barcelona, London or New York. You are always guaranteed great service, a chique up market room and a great location. Our stay at the W in Times Square has been lovely. The staff are super and even though the hotel is under renovations, we haven't had any inconvenience. The rooms are... More 

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WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Thank you so much for your positive review of our property! We are glad to hear that the W Times Square is among your favorite W properties! We appreciate your understanding with our ongoing Living Room renovation and we hope to welcome you back after the update is finished to experience the new design. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

W Times Square is a fabulous hotel. We stayed with our family, 3 daughters aged 25, 21 and 12. We were visiting New York to celebrate my husband's 50th Birthday and stayed for 5 nights. They hotel kindly upgraded us to a Cool Corner room and put on the 57th floor with amazing views! We had lovely gestures such as... More 

Was this review helpful? Yes 1
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hello Neanie71! Thanks for the lovely review on our hotel. It was a real pleasure welcoming your family to Times Square! We are very lucky to have talents who are 100% motivated to make our guests stay memorable. I am glad we manage to make it happen with your escape with us. Come back soon! More 

Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

It was quite a lovely stay at the W, Times Square. First, the rooms are a normal spacious hotel Size, quite unusual for Manhattan. The attention by the staff was very personalized, always making us feel very important, and like we were the center of their attention. I also felt like the staff took our safety very seriously, although we... More 

Was this review helpful? Yes
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

WOW! Thanks for your awesome review of your stay! We are truly in the middle of the action and we are glad to hear that our staff, rooms, and overall experience exceeded your expectations! We can't wait to welcome you back to the W for a future escape to the Big Apple! More 

Romford, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the W this Easter weekend with my two daughters for thier 18th and 25th Birthday. I was initially a little disapointed with the room we were given which was small and on the 12th Floor, offering no view, I explained to the receptionist that we were over to celebrate a couple of big birthdays this year and were... More 

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WGuestServicesTeam, Front Office Manager at W New York - Times Square, responded to this review

Hello Amanda! It was really a pleasure to welcome you and your daughters and celebrate together the beginning of Spring in NYC! All our talents wanted your birthday celebrations to be a success and make sure your girls did have a great time while in Times Square :) I am happy we succeed :) Cant wait to welcome you next... More 

montreal, quebec
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the W during our Easter break. Where do I begin? On the positive side, we got to check in early and the process only took about 10 minutes. Unfortunately, this was the only positive thing to say about the hotel. The hotel tried to project a modern feel with it's somewhat modern decor but it fails considerably.... More 

Was this review helpful? Yes 2
WGuestServicesTeam, Public Relations Manager at W New York - Times Square, responded to this review

We are truly sorry your stay was not what you expected. We are very fortunate at W New York - Times Square to have a great team of talented associates here and feedback about the hotel, like yours, truly continues to motivate them to exceed our guests’ expectations. Our management team has gladly updated your SPG profile with your preference... More 

Hotel Review Summarization

What travelers say

  • Great location(19)
  • Blue fin(19)
  • Corner room(19)
  • Very clean(9)
  • Very nice(9)
  • Central park(3)
  • Frosted glass(3)
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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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