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W New York - Times Square

4.5 of 5 1567 Broadway at 47th St, New York City, NY 10036
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W New York - Times Square
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W New York - Times Square
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2,633 reviews from our community

Traveler rating
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    333
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

We knew coming to new York would be a cultural change but the service level of such an expensive hotel should be better. The bellman were not excited about taking or luggage to the room and we had to wait for him while he chatted with a coworker. When I tried to print our boarding passes we had to wait... More

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San Juan, Puerto Rico
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The place! Great location! If you want to be near everything come to this place! The Blue Gin is a great place and the bar in the lobby is great! In Times Square, adjacent to stores, theatres and attractions!

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Toronto, Canada
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We've stayed at several W hotels throughout North America and while this wasn't our favourite or the fanciest, you really can't beat this location! We paid extra for a 'Spectacular' room that wasn't all that spectacular (it was missing some furniture - when we mentioned this, they advised they're updating some pieces), but the room was very spacious and comfortable,... More

Was this review helpful? Yes 1
Virginia
Top Contributor
59 reviews 59 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The staff is professional, attentive and kind from the taxi dropping me off to getting me into a room ahead of the booked time. Thank you! Spacious bathroom for a NYC property. Cool lounge on the same level as registration. If you want to dine, a good sushi restaurant below. The only change I would make is to add tea... More

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Perryville, Maryland
Contributor
11 reviews 11 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the W on a short weekend trip to NYC to see a show. Our stay was only one night. The W at Times Square is a great location in relation to the shows and great places to eat but in my opinion overpriced. I realize location is everything and it is NYC, but for the room value... More

Was this review helpful? Yes 3
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hello David - thank you for your honest and balanced feedback and we truly appreciate you taking the time to share your comments with us as we are always looking to improve your experience for future! Please note we do indeed have coffee makers available upon request via our Whatever Whenever team and anything you need during future stays, please... More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

OK so it is Times Square, very very busy and you are right there at the best hotel and location you can ask for. The service at the W Times Square is excellent. The rooms are very nice for New York. I have stayed in three other hotels within 3 mins of here and these rooms are better than all.... More

Was this review helpful? Yes 3
Newark, Delaware, United States
1 review
4 of 5 stars Reviewed 1 week ago

very convenient. ..Room is not very spacious but is nice and clean. The reservation process was quite friendly and easy. Parking is a little bit expensive, but considering the location, it is still acceptable overall.

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WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

Thank you for your balanced review of our stay. We appreciate your understanding with the parking charge and room size: parking is certainly a premium in NYC. We hope you'll stay with us in the future, perhaps in one of our suites which offers almost double the space of our standard guest rooms. More

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Service was great. Room service dining was solid albeit expectedly on the high side. Rooms are small as billed, but we had two adjoining on a corner overlooking Times Square and the kids loved the lights and action. So convenient. In trying to check out, wanted to have the car pulled up to put bags in so we could scramble... More

Was this review helpful? Yes 1
WGuestServicesTeam, Manager at W New York - Times Square, responded to this review

We are sorry to hear about the challenges you experienced during your departure from the hotel, which is especially disappointing after an otherwise pleasant stay. We appreciate you bringing these issues to our attention - please know that we will follow up with the talent that you encountered to review proper depature policies. Please reach out to us directly for... More

uk
Top Contributor
55 reviews 55 reviews
20 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a third time in November. Following our previous visits we knew which room we wanted and on which floor, upon check out in August we asked to book this specific room for our stay in November. As we knew this offered the best view of Times Square. On arrival we received a prompt check in but... More

Was this review helpful? Yes
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Thank you for reaching out to us and our sincere apologies for any inconvenience experienced during your most recent visit. We have gladly shared your feedback with our entire team as your honest and balanced feedback is truly appreciated and we are always looking to improve your experience with us. Please note we are indeed unable to confirm specific room... More

Cairo, Egypt
Top Contributor
52 reviews 52 reviews
23 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

Very bizarre experience with the W for the NYC marathon weekend. The entire reservation and stay was plagued by problems, but the Guest Services was amazing to help out every time. WEIRD. Booked a refundable room, pay at hotel reservation via expedia ($450.00 a night - free parking and two drinks), but credit card was billed entirely two months later,... More

Was this review helpful? Yes 1
WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Hello Jared - thank you for your honest and balanced feedback and we truly appreciate you taking the time to share your comments with us as we are always looking to improve your experience for future! Our sincere apologies for the hiccups and we are very glad our team was able to quickly resolve your concerns prior to departure! This... More

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Hotel Summarization (Beta)

What travelers say

  • Blue fin(35)
  • Great location(26)
  • Corner room(20)
  • Very nice(15)
  • Very clean(9)
  • Frosted glass(8)
  • Central park(5)
  • Rooms are small(4)
  • Next time(3)

Additional Information about W New York - Times Square

Address: 1567 Broadway at 47th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W New York - Times Square 4.5*
Number of rooms: 509
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Also Known As:
w New York - Times Square Hotel New York City
w New York City
w Hotel Times Square
w Hotel Nyc
w Hotel New York City
w Times Square

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