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W New York - Times Square

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1567 Broadway at 47th St, New York City, NY 10036
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W New York - Times Square
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3,027 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rio de Janeiro, RJ
Level Contributor
123 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed today NEW

After staying at The W, it now is!!! Let me start at the beginning. Upon arrival I was hopeful because the entrance seemed under renovation (which it is) but the lobby is cold and modern with a slight disco beat in the background. The young lady at the desk was rude and no choice for different room at all. Finally,... More 

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Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Occasionally the Amex Fine Hotels and Resorts program disappoints with a hotel that doesn't seem to live up to the standards you come to expect. This is one of those properties. More of a boutique hotel than a first-class service oriented one. When we pulled up in the cab from the airport a gentleman helped grab the bags from the... More 

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Indianapolis, Indiana
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Agree, very dark elevators, very contemporary, nice rooms, clean. On Times Square. Great location. Under renovation on main lobby level, a bit confusing, but staff there to point your way on where to go. Only con. For a very contemporary hotel, no USB Ports for cell chargers. Need old school plug in for your chargers. Recently stayed in a Comfort... More 

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lagos
Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW

Times Square with all the hype brought to the growing affluent kid in the backwaters of Lagos Nigeria in Africa in the 60s and 70s by the pen of Stan Lee in marvel comics rose to its billing. The parodies of the folk heros like Spider-Man were all there in full force. The forays into the historic Broadway and off... More 

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Germantown, Maryland
4 of 5 stars Reviewed 4 days ago NEW

We met family in NYC to celebrate my daughter's birthday. The staff was warm and welcoming. We wanted to surprise our daughter with something special on her birthday, and Joe Folta went above and beyond to make it extra special. The hotel is in a bit of upheaval as they are going thru renovations but worth it based on service... More 

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Ocala, Florida
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

What's crazy is that I have stayed here several times before and actually loved this hotel. First off the lobby is completely under construction and gone is the lounge. The elevators kept breaking so there were long wait times. Corner "fantastic" suite was not so fantastic with a broken down bed mayoress and pulls in the carpet that almost trip... More 

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WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

We apologize for your disappointing stay. As a valued guest this is disconcerting as this is not representative of the level of service we provide. We have taken your comments very seriously in order to rectify the issues you encountered immediately. As you know we are in the process of updating our living room bar and we are confident this... More 

Washington
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you want to stay near time square, this is definitely where you should stay. It's close to almost everything. I said everything because it is pretty close to a hop in hop off bus stop. It is close to Rockefeller building as well. The set up of the hotel is kind of weird for my taste, but it's decent... More 

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Temple, Texas
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Interesting hotel - somewhat dark and mysterious. Clientele on the younger side. Currently under renovations - but surprising quite. Room service was good. Room a bit small and the transparent glass bathroom was a bit awkward. Bed very comfy

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Devonshire Parish, Bermuda
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel was under renovations during my visit. This hotel has a confusing elevator system. There are 3 sets of elevators. I had to maneuver through a maze from one to the next in order to get to my room on the 50th floor. From the street you enter into small dark area to elevators that take you to the... More 

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WGuestServicesTeam, Guest Relations Manager at W New York - Times Square, responded to this review

Thank you for the detailed review as we know this will assist other guests. We also truly appreciate your patience regarding the refresh of our living room area. We are so pleased to hear you enjoyed your visit! The combination of our team and the location makes for a wonderful visit to NYC. Our living room renovation will be completed... More 

Miami, Florida
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Although I am not a big NY fan, this hotel was located right in the center of time square. The price was around $500 a night but if you don't want to walk far, it is worth it. The rooms are spacious and the bedding is comfortable. We only stayed for one night because we splurged. I think even though... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Blue fin(19)
  • Corner room(19)
  • Great location(18)
  • Very clean(9)
  • Very nice(8)
  • Frosted glass(3)
  • Central park(3)
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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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