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BEST WESTERN Convention Center Hotel

2.0 of 5 522 West 38th Street, New York City, NY 10018
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#342 of 453 Hotels in New York City
442 Reviews 3.5 of 5 stars
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442 reviews from our community

Traveler rating
    56
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    126
    47
    38
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangalore, India
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for three nights. The Hotel is centrally located and in close proximity to some of the attractions in New York City. The staff was courteous and friendly. The rooms were clean and comfortable. While, they were slightly smaller in size, it did not matter to us since we used the hotel just to sleep during... More

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Mississauga, Ontario, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

We had a great experience and friendly staff until three days later we found bed bug bites and investigated the bed. We found them in-between the headboard and the mattress in the mattress sheet. The staff washed our clothing and apologized, change us from room. Bed bugs happens and I know it's not in their control but three days later... More

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Neath
Contributor
19 reviews 19 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family and I stayed at this hotel in August for our first visit to New York. The staff were very friendly and helpful, and nothing was too much trouble for them. The rooms were slightly cramped with awful views, but unless you are staying on Fifth Avenue what would you expect? The rooms were clean and tidy and well-equipped.... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Babsrees, Thank you for the kind words regarding your stay at our modest hotel. We pride ourselves in our superior customer service, the cleanliness of our rooms, and our complimentary breakfast buffet. We strive to exceed expectations and welcome the opportunity to go above and beyond for all our fantastic guests. Our proximity to the heart of New York City... More

San Ramon, California
1 review
2 of 5 stars Reviewed 1 week ago

Our family of 3 stayed at this hotel for 4 nights in July. We chose this hotel because it the closet (2 min walk) to Jacob Javits center where our event took place. The room was really cramped as were the hallways (maybe I should have known that it is Manhatten, NYC) - not good for large families or people... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

SRTraveller108, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. Our proximity to the Javits Convention Center makes us the ideal destination for guests looking to have an easy commute to the daily trade shows. Just a short walk to the west of the hotel, nothing beats having to walk 2 minutes... More

Lancaster ,Pa, United States
1 review
4 of 5 stars Reviewed 1 week ago

The Best Western on 38th offers perfectly adequate lodging at a good price with a friendly staff.The breakfast is nothing to write home about but better than starting your day on an empty stomach.It has a good location and easy access to the Jacob Javitz Center.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Randy, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service, the cleanliness of our rooms, and our complimentary breakfast buffet. Our proximity to the Jacob Javits Center makes us the ideal destination for guests attending one of the many Expos held at the Convention Center though... More

Rosslare Hbr, Co.Wexford
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here with my parents for one night while visiting family in long island. As i work in a best western hotel in ireland i was able to avail of a staff discount and get a travel card using my bw points. We rang the day before we were due to check in we ask what kind of area... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Dedexx3xx, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. We truly value all guests feedback regardless of it's nature. Especially feedback from fellow Best Western employees from across the Atlantic. On behalf of the entire hotel staff, I sincerely apologize for any inconveniences you experienced while staying with us. There seemed... More

Bellport, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff was wonderful. The lobby and eating area was nice. The room was really small and had a damp smell to it. But they bed was comfortable. The location was convenient to where I wanted to go. All hotels in the City are expensive so this was a good value, comparatively speaking. If I came back to the area,... More

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Unamom2001, Thank you for taking the time to review your stay at the Best Western Convention Center hotel. We truly appreciate the kind words about our excellent customer service staff and our newly renovated Lobby and Dining room area. I sincerely apologize if experienced any inconvenience because of any odors in your room. This issue should have been brought to... More

Raleigh, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Bedspread was dirty with stains all over it, room smelled moldy and musty, in-room safe did not work, staff unfriendly and not helpful. We were originally booked to stay in this hotel for six nights but we checked out after the first night and moved to another hotel. This hotel is also located across the street from an open-all-night auto... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Teresa, Thank you for taking the time to review your stay with us. I sincerely apologize for any inconvenience you encountered in your short time at the hotel. Any unclean conditions in our guests rooms should have been brought to the attention of the manager on duty immediately and is completely unacceptable. We pride ourselves in the cleanliness of our... More

Sheffield, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at the hotel for one week with a group of 17 young boxers from Sheffield, England. The location was excellent for all the main attractions, well within walking distance. The rooms although small were spotlessly clean and adequate for our needs. There was also a complimentary breakfast which was sufficient to fill our young hungry athletes, until lunch. However... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Kingm1, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service, the cleanliness of our rooms, and our delicious complimentary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay close to the heart of NYC. It... More

Milan, Italy
Top Contributor
132 reviews 132 reviews
47 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is quite old (some rooms have been renoveted), the rooms are quite small and with almost no view. It is in a good area (athough not fancy it is quite sure and central in Manhattan) but it has no tube station nearby and it takes 25 minutes of fast walk to get to all main attractions (Times... More

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Chimborazo11, Thank you for taking the time to review your stay at our modest hotel. We pride ourselves in our superior customer service, affordable room rates, and our delicious complementary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay near the heart of NYC. Our hotel was erected in... More

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Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
Number of rooms: 83
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Also Known As:
Best Western Hotel New York City
Best Western New York City
New York City Best Western

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