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All 452 New York City hotels

BEST WESTERN Convention Center Hotel

2.0 of 5 Hotel   |   522 West 38th Street, New York City, NY 10018 (Hell's Kitchen)
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Ranked #341 of 452 hotels in New York City
A recent review
5 of 5 stars reviewed 1 week ago
Kingm1 Sheffield, United Kingdom
  • Overview
  • Reviews (434)
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434 people have reviewed this hotel

Traveler rating
    56
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Raleigh, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

Bedspread was dirty with stains all over it, room smelled moldy and musty, in-room safe did not work, staff unfriendly and not helpful. We were originally booked to stay in this hotel for six nights but we checked out after the first night and moved to another hotel. This hotel is also located across the street from an open-all-night auto... More

Review collected in partnership with Best Western

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Sheffield, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at the hotel for one week with a group of 17 young boxers from Sheffield, England. The location was excellent for all the main attractions, well within walking distance. The rooms although small were spotlessly clean and adequate for our needs. There was also a complimentary breakfast which was sufficient to fill our young hungry athletes, until lunch. However... More

Was this review helpful? Yes 1
Milan, Italy
Top Contributor
124 reviews 124 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel itself is quite old (some rooms have been renoveted), the rooms are quite small and with almost no view. It is in a good area (athough not fancy it is quite sure and central in Manhattan) but it has no tube station nearby and it takes 25 minutes of fast walk to get to all main attractions (Times... More

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Chimborazo11, Thank you for taking the time to review your stay at our modest hotel. We pride ourselves in our superior customer service, affordable room rates, and our delicious complementary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay near the heart of NYC. Our hotel was erected in... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

No problems with checkin/checkout. Room had nice decor, though it was small, bed was comfortable. I did not use the TV nor the hotel wifi. Would have tried the hotel breakfast on Saturday morning, but it was too crowded - people waiting in line for food, and no seats available.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Robert, I'm glad to hear your two nights at our hotel was a pleasurable experience. We pride ourselves in the quality of our staff, the cleanliness and comfort of our rooms, and amenities. I regret you didn't have a chance to try our delicious American style breakfast buffet. We tend to be at full occupancy during the summer and holiday... More

Hendersonville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our stay in your excellent in Manhattan was perfect. We enjoyed out stay in your clean comfortable hotel and if we return to Manhattan we will stay there again. When we know of friends or family visiting Manhattan we will recommend your hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Josephine, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service, the cleanliness of our rooms, and our delicious complimentary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay close to the heart of NYC. Thanks... More

2 reviews
5 of 5 stars Reviewed 5 weeks ago via mobile

Arrived at 7:00am and the room was available and so they checked us in and invited us to complimentary continental/hot breakfast;). Friendly, clean and very central to everything in NY! Great time so far!!!

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Rodzransom, Thank you for the kind words regarding your stay at the Best Western Convention Center. We take great pride in going the extra mile and exceeding expectations. Although standard check-in is 3 p.m., we try to have rooms available for early check-in as a courtesy (subject to availability). Our goal is to lead the hotel industry in superior customer... More

Geneva
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 10, 2014

We stayed here for 4 nights with a one room option for a family of four. Although the room was a bit small, we spent very lttle time at the hotel so it didn't matter to much. Room was clean (although a little old) and staff were friendly and helpful. Lots of choice for breakfast, fresh fruit, waffle making machine,... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Susan, Thank you for taking the time to let us know about your stay. Our proximity to the heart of NYC and our extremely competitive rates, makes us the ideal destination for folks looking to enjoy our great city and save at the same time. Our rooms are modest, but we make up for it with our fantastic beds and... More

Miami, Florida
Senior Contributor
38 reviews 38 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

Im am currently in this hotel, I honnestly dont have anything negative to say about the hotel, extremely friendly and serviable staff, I was very surprised with the quality of the complementary breakfast,the room are big enough fir me, my wife, my daighter and an extra crib, the location is a little bit far but is always good to walk!... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Fabrichioleta, Thank you for the kind words regarding your stay at the Best Western Convention Center. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in superior customer service. I'm pleased to read that you are currently at our hotel and enjoying your stay. On behalf of the staff,... More

north carolina
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2014

I was concerned about the reviews left from others, but I have nothing negative to say at all. Very clean hotel, comfortable beds, very friendly and helpful staff and convenient to subways, buses, etc

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Januarygal, We truly appreciate the kind words regarding the hotel and our staff. We pride ourselves in the quality of our staff, and their ability to exceed expectations on a daily basis. Thank you again for taking the time to let us know about your stay at the Best Western Convention Center, and we look forward to your next stay.... More

New York, United States
1 review
2 of 5 stars Reviewed July 17, 2014

There was no drinking water option in vending machine, coffee and donuts were of poor quality. We chose this hotel because of the location(proximity to manhattan) and paid premium price,the location was good, but 39th st on saturday had some street closure due to some market which caused lot of garbage to lie around.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Anand, Thank you for your stay with us. We appreciate your feedback and will use your suggestions to better serve you and our guests in the future. I do think you are mistaken with respect to our vending machines and the lack of bottled water. Our machines are fully loaded with premium water and other beverages. In fact, our beverage... More

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Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
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Also Known As:
Best Western Hotel New York City
Best Western New York City
New York City Best Western

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Amenities

Free Breakfast Free High Speed Internet ( Wi-Fi ) Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are currently undergoing lobby renovations. Please excuse our appearance as we go through this very exciting phase. (April-June '14) Located just half a block from the Jacob Javits Convention Center. Short walking distance to Times Square,the Theater District, Madison Square Garden, Penn Station, Port Authority, and other major attractions and transportation hubs. We provide our guests with a Complementary American Style Breakfast Buffet, as well as top of the line Tempurpedic Beds in every room. ... more   less 
Number of rooms
83

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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