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BEST WESTERN Convention Center Hotel

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522 West 38th Street, New York City, NY 10018
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BEST WESTERN Convention Center Hotel
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BEST WESTERN Convention Center Hotel
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519 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

My wife and I recently stayed here (room with double bed) and although the room was small (which was expected for NYC) it was very clean. Slight smell of dampness as others have mentioned, and the hallway had a bit of a smell too. At times the hallway smelled of cigarette smoke too. Our room was non-smoking so I assume... More 

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PA, USA
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I am satisfied with our stay at this hotel. Great price for hotel in Manhattan. Few blocks away from Port Authority, little more to Times Square. Cleanness was Ok, but bad odor in our first room. We were moved to different room without a issue though . Room is small, but it is Manhattan. Train noise in the early am... More 

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Usapa, Alezanic, Thank you for the taking the time to review your stay with us and for the kind words about our staff. We take great pride in the quality of our customer service and their ability to exceed expectations on a daily basis. Our proximity to the Port Authority Bus Terminal, Time Square, and many other locations makes us... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

I recently had to stay here twice in a just a short time. I can say that the entire staff was very friendly, one stood out though. A young lady named Lauren. She was very courtious and helpful. Not only did she remember my face but she remembered my name and went out of her way to make both of... More 

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Keith, I'm glad to hear you had a great experience during your two separate stays with us. Especially your interactions with one of the newest members of the team. I agree, she works extremely hard at pleasing all guests and tries to ensure each guest has a fantastic and memorable experience while staying with us. We pride ourselves in the... More 

Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Hotel located at 38th West Street in Manhattan, is ideal for sight seeing by walk. All the interesting Locations are easily accessible by walk. However the Double bed room at this Hotel was very small in size, with very little space for moving around. Also, the rooms smells of dampness, and stale air. Access to this Hotel is pretty... More 

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

RamDubai2013, Thank you for the review and the kind words regarding our Front Desk staff. We take great pride in their ability to exceed expectation and willingness to go above and beyond on a daily basis. I apologize for the unsatisfactory WiFi connection you encountered and for the modest size of our rooms. We are a small property, but try... More 

North Richland Hills, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went to NY City to take my man that he had not been there since 911. The hotel is very clean, service is excellant, breakfast is included and it was very good. It is just 5 blocks away from Time Square----so you can walk. The piers are only 3 blocks away--ride the cruise line from pier 86 for 2... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Debbie M, Thank you for the review and the kind words about our modest hotel. We pride ourselves in the quality of our Front Desk staff, our fantastic complimentary American breakfast buffet, as well as our proximity to Times Square and many great attractions in Manhattan. Our proximity (5 min. walk) to the Circle Line, Intrepid, and Cruise Line Piers... More 

Charleston, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Lobby looks like a cleaners with laundry room open to guest. Rooms are extreamly small, Rooms smell of body odor Towels and wash cloths have odor Expect little help from staff with lugage Eat breakfast at McDonals around the corner Do not expect coffee in the lobby. & hope the elevator doesn't break.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Charles, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to ensure our guests are pleased with the quality of their stay. I regret we were unable to exceed your expectations during your stay. However, I... More 

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Charleston, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

It was my colleagues first time in NYC and we were attending a conference at the Javits, so he insisted on staying somewhere close. Needless to say will not be staying here ever again. Yes, the size of the rooms are very small (expected in NYC); however, the overall cleanliness, appearance and functionality is less than sub par for the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Keri, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to make sure our guests are pleased with the quality of their stay. I regret we were unable to exceed your expectations. If you were unhappy... More 

Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2015

This hotel is by no means luxurious, but it is an comparatively inexpensive place to stay in NYC. The rooms are small, but clean. Sheets and towels are changed daily. The breakfast is the usual continental fare, but it certainly was adequate. The hotel is within walking distance from Times Square-not strolling distance--but hiking distance and certainly conquerable. However, the... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Lutz, We appreciate the kind words regarding your stay and the staff at the Best Western Convention Center Hotel. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in Superior Customer Service. On behalf of the entire team, thank you so much for choosing us and we look forward... More 

Norfolk, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 15, 2015

Close to Midtown. I walked to Macy's on 34th, Times Sq. Penn Station. Clyde Frasier's Wine and Dine 2 doors up the street. I ate dinner there 3 nights! Very convenient! And the Hotel was occupied. A lot of other people found this place to be a good choice.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Anthony, Thank you for taking the time to review your stay at the Best Western Convention Center hotel. We truly appreciate the kind words, we strive to exceed expectations on a daily basis. I glad you got to enjoy NBA great Clyde Frasier's Wine and Dine Restaurant. It's one of NYC hidden gems and only a few steps from our... More 

Jerusalem, Israel
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 8, 2015

this hotel is a real disappointment. the property is tired and the rooms are small. The Hotel is very very noisy with loud rail road horns and noises in both rooms that I saw and the one I stayed in. The soaps and towels are poor and the location between Tenth and Eleventh Avenue is to be avoided unless attending... More 

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Exda85, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to ensure we exceed expectations on a daily basis. I sincerely regret that you were not happy during your time with us. There is construction and... More 

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