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BEST WESTERN Convention Center Hotel

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522 West 38th Street, New York City, NY 10018
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BEST WESTERN Convention Center Hotel
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547 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leksand, Sweden
Level Contributor
9 reviews
6 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Comparably cheap, tiny but well functional rooms, great location and relaxed staff. We could check in early and check out late, without any discussion. The breakfast was descent and the housekeeping fast AND good. The only downside was the slow and busy elevator, but that's not really an issue, right?!

Was this review helpful? Yes
College Point
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The location, 1/2 block from the Javits Center and within walking distance of the theater district, the high line, the Empire State Building and so many more attractions and great restaurants is perfect. The hotel is always spotless and the staff could not be better. The rooms are small, so it might be a squeeze for a family, but for... More 

Review collected in partnership with Best Western

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Vancouver, Canada
5 of 5 stars Reviewed 3 days ago NEW

My husband and I found this Best Western not only conveniently located next to uptown, downtown and crosstown bus routes; but staffed by a friendly, helpful and efficient team -- Robert, Lauren, and Mike -- who maintained a convivial ambiance with all their guests-in-transit during the breakfast gathering, successfully helped out with an i-Pad problem, repaired a wounded pull-suitcase (detached... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

A friend and I booked this hotel on lastminute.com and payed £270 for two nights. This is cheaper than I have previously payed for airbnb in the city so I was happy already. We were greeted warmly at reception and were very happy with our room. It wasn't massive but the king size bed took up most of the space... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Christina O, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our excellent customer service and affordable room rates. Our proximity to the heart of the city makes us the ideal destination for those looking to stay close to the action at fantastic prices. I'm glad you and your friend... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is very reasonably priced compared to other hotels in NYC. The staff was very helpful, we arrived at 5:30 am, tired from an all night flight, and needed some shut eye ASAP. They found us a room by 10:00am, we were so thankful. The room was small but had everything we needed. Not the best location, fine during... More 

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Elledog2000, Thank you for the kind words regarding your stay at the Best Western Convention Center. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in superior customer service. Our housekeeping staff is fantastic and go above and beyond to get rooms ready as quickly as possible. Although guests... More 

Pilsen, Czech Republic
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great location,walking distance from Times Square,Empire State Building as well as harbor. Some noise from the train trucks but didńt bother us,train horns - we enjoyed the sound of it(it was part of NYexpierience,we had never heard before sound of like horns),we didńt hear any noise during nights. Rooms were clean,comfy beds,coffee maker and several singl cup of tea and... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Evapilsen, Thank you for taking the time to review your stay at the Best Western Convention Center. Our rooms are modest, but cozy and comfortable. We pride ourselves in our superior customer service and our ability to exceed expectations on a daily basis. Our complimentary American Breakfast Buffet is quite delicious and offers a great variety of NYC bagels, Pastries,... More 

Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited the hotel long time ago, it was an nice stay, hotel has a good location, staff was helpful, rooms are small but clean, well maintained, good for couple of days for a quick business trip, I recommend this hotel for a quick business stay.

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Pierre-Novarevian, We truly appreciate the kind words regarding the hotel and our staff. We pride ourselves in the quality of our staff, and their ability to exceed expectations on a daily basis. Our proximity to the Jacob Javits Center gives us a distinct advantage over our competitors. Being the closest hotel in NYC to the Javits Center ( half a... More 

Seattle, Washington
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It right in Hells Kitchen (which I love) but if you are subbing it this is not convenient. Great rates, really close to the convention center and clean!!! Very nice and helpful staff! Everything is a ways to walk unlike most places in New York. Don't bring high heels:)

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Htimmerman, Thank you for the kind words regarding our hotel. We pride ourselves in the superior quality of our customer service staff and the cleanliness of our guestrooms. We constantly strive to exceed expectations and lead the industry in guest services. Unfortunately we are not directly next to the Subway, I would say we are about a 10-15 minute walk... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay, great exercise and good location. I used Grub hub while here and the service from the staff was phenomenal. The location from the mta isn't the closest but definitely within reason. This hotel was a great I enjoyed the memory foam beds

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

999steviep, Thank you for the kind words about our modest hotel. We take great pride in our proximity to hundreds of diverse dine-in and take-out restaurants. It's super convenient having dozens of food options at your fingertips with the Grub app. Nothing beats the amazing sleep you get on our incredibly comfortable Tempur-pedic beds. I'm glad we were able to... More 

Tisdale, Canada
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was very small but did fit our needs ..........of having a bed to sleep in and a shower to shower in. We have three adults in a room and we made do. Wfi worked well. Breakfast was good. Staff were very helpful and friendly. Location was good easy walk to time square. There was a taxi cab fix it... More 

Was this review helpful? Yes 3
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Paswegin, Thank you for the kind words about our modest hotel. We take great pride in our proximity to Times Square, our super friendly staff, fantastic breakfast, and amazing Tempur-pedic beds. I'm glad we were able to exceed your expectations. We look forward to your next stay and thank you again for making the Best Western Convention Center your home... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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