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BEST WESTERN Convention Center Hotel

2.0 of 5 522 West 38th Street, New York City, NY 10018
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BEST WESTERN Convention Center Hotel
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449 reviews from our community

Traveler rating
    58
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    128
    48
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lake Wales, Florida, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was unable to get a good internet connection, the hotel was in a poor neighborhood. Would not recommend this hotel as a place to stay if doing the tourist attractions, such as Statue of Liberty, Ellis Island. They are quite a long way from the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I picked this hotel because of the reviews on trip advisor. The staff was professional and friendly. We got a great room with a great view of the new World Trade Center and the Hudson River. The room was nice and clean. The maid service was professional and took care of the room. We stayed for 4 nights. The hotel... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Marie, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service, our delicious complimentary breakfast buffet and our affordable room rates. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay close to the heart of NYC. Thanks again... More

Charlotte, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

We spent about a week at the Best Western Convention Center on 38th St in NYC October 2014. The hotel was better than we expected on the first day. Staff was good, lobby and rooms were clean. The rooms are small by American standards, average by European standards. Even though our room was next to the elevator, it was pretty... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Tom, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service and the cleanliness of our rooms. Our proximity to the Times Square makes us the ideal destination for guests looking to stay close to the heart of New York City. I apologize if you were inconvenienced... More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I ended up at this hotel because a meeting I was involved with blocked a group of rooms. While the price was good, the hotel definitely validated the adage "you get what you pay for". The location was ok - a ten minute walk to Times Square and the subway, and on the northern edge of Hell's Kitchen. Rooms were,... More

Was this review helpful? Yes 2
Lake Charles, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel because of the price. It was not as close to Times Square as we had hoped but was in walking distance. A good deal for the price. Friendly and helpful staff. Free breakfast was adequate. Free internet was fast.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

ilovemytruck, Thank you for the kind words regarding our hotel staff, our high speed internet access and our delicious complementary breakfast buffet. We take great pride in the quality of our customer service and our ability to exceed expectations on a daily basis. We strive to lead the industry in guest satisfaction. Thank you again for the great review and... More

San Diego, California
1 review
3 of 5 stars Reviewed 2 weeks ago

Not satisfied with room furniture and furnishing. Cramped room with too large and old furniture, sheets curtaining etc. Small room could have been made much more comfortable. Staff was good. Location good for business and conferences.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

212kantilald, Thank you for taking the time to review your stay at the Best Western Convention Center. Our proximity to the Javits Convention Center makes us the ideal destination for businessmen coming into town to attend events at the center. I do apologize if the room wasn't to your satisfaction. We are a modest hotel with limited space, but we... More

Bangalore, India
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for three nights. The Hotel is centrally located and in close proximity to some of the attractions in New York City. The staff was courteous and friendly. The rooms were clean and comfortable. While, they were slightly smaller in size, it did not matter to us since we used the hotel just to sleep during... More

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Sannoba, Thank you for taking the time to review your stay at our modest hotel. We pride ourselves in our superior customer service, the cleanliness of our rooms, our affordable room rates, and our delicious complementary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay near the heart of... More

Mississauga, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a great experience and friendly staff until three days later we found bed bug bites and investigated the bed. We found them in-between the headboard and the mattress in the mattress sheet. The staff washed our clothing and apologized, change us from room. Bed bugs happens and I know it's not in their control but three days later... More

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Michel, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. I truly appreciate the kind words regarding our staff. We take great pride in going above and beyond, and exceeding expectations on a daily basis. With respect to the incident during your stay, we are truly humbled and ashamed. We appreciate your... More

Neath
Contributor
19 reviews 19 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family and I stayed at this hotel in August for our first visit to New York. The staff were very friendly and helpful, and nothing was too much trouble for them. The rooms were slightly cramped with awful views, but unless you are staying on Fifth Avenue what would you expect? The rooms were clean and tidy and well-equipped.... More

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Babsrees, Thank you for the kind words regarding your stay at our modest hotel. We pride ourselves in our superior customer service, the cleanliness of our rooms, and our complimentary breakfast buffet. We strive to exceed expectations and welcome the opportunity to go above and beyond for all our fantastic guests. Our proximity to the heart of New York City... More

San Ramon, California
1 review
2 of 5 stars Reviewed 4 weeks ago

Our family of 3 stayed at this hotel for 4 nights in July. We chose this hotel because it the closet (2 min walk) to Jacob Javits center where our event took place. The room was really cramped as were the hallways (maybe I should have known that it is Manhatten, NYC) - not good for large families or people... More

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

SRTraveller108, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. Our proximity to the Javits Convention Center makes us the ideal destination for guests looking to have an easy commute to the daily trade shows. Just a short walk to the west of the hotel, nothing beats having to walk 2 minutes... More

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Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
Number of rooms: 83
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Also Known As:
Best Western Hotel New York City
Best Western New York City
New York City Best Western

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