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All 446 New York City hotels

BEST WESTERN Convention Center Hotel

2.0 of 5 Hotel   |   522 West 38th Street, New York City, NY 10018 (Hell's Kitchen)
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Ranked #334 of 446 hotels in New York City
A recent review
4 of 5 stars reviewed 3 weeks ago
Peter M San Jose, California
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547 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
San Jose, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stay at the BW CC because the rooms aren't' uncomfortabley modern the staff is trained and helpful and accommodating and centrally located near Times Square, PATH, the Javits Covention Center, etc. I have my mail and shopping forwarded to me when I visit the US.

Review collected in partnership with this hotel

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Peter M, We appreciate you taking the time to let us know about your last stay at the Best Western Convention Center. We take great pride in the quality of our customer service staff and their ability to exceed expectations on a daily basis. Our proximity to Grand Central, Port Authority, Penn Station, and the Path, makes it extremely convenient... More

Seattle, Washington
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel makes a wonderful base for spending time in NYC. It is only a couple of blocks away from the subway and broadway and is relatively quiet. The staff was incredibly friendly. We showed up early in the morning on the day of checkin, expecting just to drop our bags and headout, but were pleasantly surprised to have a... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Rider1129, We appreciate you taking the time to let us know about your last stay at the Best Western Convention Center. Guest check-in is typically 3pm, but we always try to exceed expectation and have our rooms ready as early as possible. Although there are times we are not able to accommodate all early check-in request, we do our best... More

Laytonsville, Maryland, Usa
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We love this hotel because of the people who run it. In all the years we've stayed here the staff has pretty much remained the same. They remember us when we arrive and treat us like old friends or family. We can't imagine staying anywhere else.

Review collected in partnership with this hotel

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Mr. Foster, Thank you for the kind words, we always try to treat all our guest like family. Our goal is to be your home away from home, and to make sure you are as comfortable as possible. We truly appreciate your loyalty and look forward to your next stay at the Best Western Convention Center. Best Wishes from Annie,... More

Manhattan, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I'm not used to the hard, body-adjusting memory foam mattress, and as such, kept waking up almost every 45 minutes during my sleep. That was the most unpleasant thing I experienced in any hotel. Their internet kept locking me out, and I had to contact the front desk about the remote not working. Afterwards, I found out that the tv... More

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Mr. Alson, I'm disappointed to hear you didn't sleep well on our top of the line Tempur-pedic beds. We strive to offer the most comfortable and blissful sleep in the industry, and regret that we didn't meet, much less exceed your expectations. We also offer over 20 cable networks in all of our guest rooms, including Showtime, as well as... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay here. It was close to the cruise ship dock and also not a far walk from Broadway shows. The breakfast was ample and the room, though not fancy or large, were quite serviceable for our purpose.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

MaryLou479, Thank you for the feedback and the kind words about our hotel. We're happy you enjoyed your stay and found our proximity to the cruise ship dock and theater district satisfactory. As you stated, our hotel is modest is size, but we strive to exceed expectation by providing excellent customer service, offering a delicious complementary breakfast buffet, and guaranteeing... More

Cowes, Australia
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 11, 2014

In October 2013 we visited New York City with the intention of going on a tour of the East cost of USA and then through Canada, back through Washington DC and back to New York, which we did. We had a three night stay prior to the tour and a further ten days at the end of the tour and... More

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

wackywalton, Thank you for taking the time to review your stay at the Best Western Convention Center. We pride ourselves in the quality of our staff and our excellent customer service skills. Our staff looks to go above and beyond on a daily basis, and exceed expectations. We offer a great complimentary American Breakfast Buffet, and our proximity to the... More

College Point
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 5, 2014

A great choice when you have to be at the Javits Convention Center or just want to be close to some of New York's great attractions - walking distance to Times Square, Empire State, Bryant Park. The breakfast is a nice feature - very satisfying!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Maf141, Thank you for taking the time to review your stay at the Best Western Convention Center. One of the great advantages our hotel offers is our proximity to the Javit Center. This convenience allows our business traveler to get that little extra rest before spending long work hours at the Javit Center. Our complimentary American Breakfast Buffet is quite... More

Prineville, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2014

Staff are all very friendly. Rooms are clean. Most important you are within walking distance of everything. Times square, Empire State Building, and Top of the Rock are only blocks away. Madison Square Gardens is around the corner. Central Park and several others aren't far either. My wife and I got venturous and walked all the way to Battery Park... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

TravisGina, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our excellent customer service and affordable room rates. Our proximity to the heart of the city, makes us the ideal destination for tourist looking to stay close to the action at affordable prices. I'm glad you and your wife got... More

Luxembourg City, Luxembourg
Contributor
13 reviews 13 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 31, 2014

I have stayed in many hotels in NY and I have very different requirements depending on how long I stay and what the purpose of my stay is. I stayed here in January, when I had a 30 hour layover in NY, and decided that it would be more fun to spend the night in NYC and take advantage of... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Emani25, Thank you for taking the time to review your stay at the Best Western Convention Center. All feedback is greatly appreciated regardless of it's nature. I am concerned about your experience at our hotel, and regret any inconvenience you might've encountered. If you would like to discuss further, please feel free to give me a call at the hotel.... More

Lebanon, United States
1 review
5 of 5 stars Reviewed January 28, 2014

This is the ideal place to stay if going to a convention at the Javitts Center. Walking distance makes it very convenient. The staff goes out of their way to make your stay comfortable and they are very friendly. Thanks!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Keith, We truly appreciate the kind words regarding the hotel and our staff. We pride ourselves in the quality of our staff, and their ability to exceed expectations on a daily basis. Our proximity to the Jacob Javit Center gives us a distinct advantage over our competitors, especially for guest attending the convention center's weekly expos. The fact that we... More

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Additional Information about BEST WESTERN Convention Center Hotel

Also Known As:
Best Western Hotel New York City
Best Western Convention Center
Best Western New York City
New York City Best Western
Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #334 of 446 hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
Official Description (provided by the hotel):
We are currently undergoing lobby renovations. Please excuse our appearance as we go through this very exciting phase. (April '14) Located just half a block from the Jacob Javits Convention Center. Short walking distance to Times Square,the Theater District, Madison Square Garden, Penn Station, Port Authority, and other major attractions and transportation hubs. We provide our guests with a Complementary American Style Breakfast Buffet, as well as top of the line Tempurpedic Beds in every room. ... more   less 
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