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BEST WESTERN Convention Center Hotel

2.0 of 5 522 West 38th Street, New York City, NY 10018
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BEST WESTERN Convention Center Hotel
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BEST WESTERN Convention Center Hotel
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459 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

The roommid New York sized. Meaning that it is tiny. The smallest hotel room I have ever stayed in. But the location is unbeatable for the price. You are ten minutes from Penn Station and Madison Square Garden. 15 mins walk you are at Times Square, Bryant Park, The Empire State building. And ask the food and shopping of Chelsea... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Dante, Thank you for taking the time to review your stay at our modest hotel. We pride ourselves in the cleanliness of our rooms, our affordable room rates, and our delicious complementary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay near the heart of NYC. Our staff members... More

Commack, New York
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The 'breakfast' was slacking in all departments and the service was slow at the desk. The rooms are what you would expect in the city...small. No refrigerator which was a bummer and no bathroom products except for a shampoo bottle. Price is however a bit better than surrounding hotels.

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Bernadette, Thank you for taking the time to review your stay with us. It disappoints me to read that we did not live up to your expectations with respect to our delicious complementary breakfast buffet. Rarely do we have a guest complain about our great breakfast spread which includes homemade Belgian Waffles, Jimmy Dean Sausages, Scrambled Eggs, New York Style... More

Edmonton, Alberta
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stay often at Best Westerns as they are endorsed by AMA. I arrived at the Best Western Convention Center late Friday night with my grandmother. The front staff were wonderful and friendly, but we were disappointed as soon as we got in the elevator. The edges of the floor were very dirty, you could tell someone had been just... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

TravelHappy101, Thank you for taking the time to review your stay with us. I truly appreciate the kind words regarding our hotel staff. We pride ourselves in our ability to exceed expectations and to go above and beyond on a daily basis. It disappoints me to read that we did not live up to your expectations. Any cleanliness concerns in... More

Plymouth, Massachusetts, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I've travelled a great deal; I run a boutique group travel business, and use the Best Western hotel chain with a great many of my clients. I had never been to the Best Western Convention Center, but was pretty confident that everything would be more than acceptable. I could not have been more wrong. Some of the problems with this... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Bob, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to make sure our guests are pleased with the quality of their stay. If a guests is unhappy about the quality of their stay, we ask... More

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Particularly if you are interested in being in the garment district, this is a good location. The staff is helpful, the rooms, though small, are standard for mid town New York. You can make yourself a hot waffle in the breakfast room before heading out. It is an altogether useful and decent place to stay.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

CostumeDesigner1, Thank you for taking the time to review your stay at the Best Western Convention Center. We pride ourselves in our excellent customer service, affordable room rates, and our delicious complementary breakfast buffet. Our proximity to the Garment and Fashion districts makes us the ideal destination for guest looking to purchase the best fabrics and keep up with the... More

Hampshire
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My daughter and I travelled to New York from 23/10 - 28/10/14. We were more than happy with the Best Western Convention Centre. The bed was really comfortable and the room although small was clean. It was a good base for our stay. Nearly everything was easy to walk to. The hotel is close to the Hudson River and easy... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Harveyjazz, Thank you for taking the time to review your stay at the Best Western Convention Center. We truly appreciate the kind words regarding our modest, yet extremely comfortable rooms. Our proximity to Times Square and our delicious complimentary American breakfast buffet gives us a distinct advantage over our competitors. We are extremely pleased you and your daughter enjoyed our... More

Frome, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just returned from a family trip. We had low expectations of our accommodation but were pleasantly surprised. Of course space is at a premium but the pictures on the website are accurate and we had adequate room to move and share our space. The rooms are very clean and best of all the beds are super comfy. To... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Duncan, Thank you for the kind words regarding our modest but comfy rooms and our delicious complementary breakfast buffet. We take great pride in the quality of our customer service and our ability to exceed expectations on a daily basis. We strive to lead the industry in guest satisfaction. Thank you again for the great review and we look forward... More

Montreal
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was on the business trip to NYC and I had to choose a hotel within company's policy. Also I wanted a place to be within walking distance from Penn Station and from Javits Convention Centre. This hotel is perfectly positioned for that. Not very expensive (by NYC standards), clean, well maintained. This is not the place you will go... More

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

ngrigoriev, We truly appreciate the kind words regarding the hotel and our staff. We pride ourselves in the quality of our staff, and their ability to exceed expectations on a daily basis. Our proximity to the Jacob Javit Center gives us a distinct advantage over our competitors. The fact that we are just half a block from the convention center... More

Bournemouth, England, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Good hotel, basic but clean and slightly tired. It's within walking distance of Times Square. Breakfast is surprisingly edible and sufficient to get you going in the morning A taxi is $52 flat rate from JFK Single tube fare is $2.75 anywhere & all the usual sightseeing places are worth a visit particularly Empire State after dark unbelievable! Just remember... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

James, We truly appreciate the kind words regarding the hotel and our staff. We pride ourselves in the quality of our staff and their ability to exceed expectations on a daily basis. Our delicious and hearty complementary breakfast buffet is plentiful and the perfect way to start your day. Also, thank you for reminding people visiting the city that is... More

Lake Wales, Florida, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 16, 2014

I was unable to get a good internet connection, the hotel was in a poor neighborhood. Would not recommend this hotel as a place to stay if doing the tourist attractions, such as Statue of Liberty, Ellis Island. They are quite a long way from the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Barbara, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. I regret you had difficulty with the internet connection while staying with us. Unfortunately, when many devices are logged into the network at one time it will undoubtedly slow down the network. Just the other day I called our internet provider regarding... More

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Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Cheap Tickets, HotelTravel.com, Despegar.com, Odigeo, Best Western, TripOnline SA and Tingo so you can book your BEST WESTERN Convention Center Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hotel New York City
Best Western New York City
New York City Best Western

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Staying in Hell's Kitchen (Located within Midtown)

Neighborhood Profile
Hell's Kitchen
Just a few strides from the pulsing beat of Times Square, Hell’s Kitchen has a much more local pulse than its buzzing neighbor. The low-key vibe is part of the appeal, but there’s also a new energy arriving in the neighborhood in the form of modern residential buildings with new retail and food shops. Ninth Avenue is lined with restaurants of all types, from tiny Thai hangouts and Italian trattorias to French bistros and Southern cuisine. Just show up hungry and walk up and down the street, you are bound to find something that looks good. For a more classic taste of the city, grab a bite to eat along Restaurant Row (46th Street between 8th and 9th Avenues) before a Broadway show. The Hudson River provides a break from the city blocks with riverside views, piers for boat tours, and parks perfect for a stroll.
Explore this neighborhood