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All 451 New York City hotels

BEST WESTERN Convention Center Hotel

2.0 of 5 Hotel   |   522 West 38th Street, New York City, NY 10018 (Hell's Kitchen)
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58%
Ranked #342 of 451 hotels in New York City
A recent review
4 of 5 stars reviewed 3 days ago
januarygal north carolina
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421 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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north carolina
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was concerned about the reviews left from others, but I have nothing negative to say at all. Very clean hotel, comfortable beds, very friendly and helpful staff and convenient to subways, buses, etc

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Januarygal, We truly appreciate the kind words regarding the hotel and our staff. We pride ourselves in the quality of our staff, and their ability to exceed expectations on a daily basis. Thank you again for taking the time to let us know about your stay at the Best Western Convention Center, and we look forward to your next stay.... More

New York, United States
1 review
2 of 5 stars Reviewed 1 week ago

There was no drinking water option in vending machine, coffee and donuts were of poor quality. We chose this hotel because of the location(proximity to manhattan) and paid premium price,the location was good, but 39th st on saturday had some street closure due to some market which caused lot of garbage to lie around.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Anand, Thank you for your stay with us. We appreciate your feedback and will use your suggestions to better serve you and our guests in the future. I do think you are mistaken with respect to our vending machines and the lack of bottled water. Our machines are fully loaded with premium water and other beverages. In fact, our beverage... More

Granby, Connecticut
Contributor
19 reviews 19 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel staff was friendly. Room was clean and comfortable. Nice hot and cold breakfast. I was attending a trade show at the convention center. Loacation was very convenient. Overall a nice stay. Will come back.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Richs25644, We truly appreciate the kind words regarding the hotel and our staff. We pride ourselves in the quality of our staff, and their ability to exceed expectations on a daily basis. Our proximity to the Jacob Javit Center gives us a distinct advantage over our competitors, especially for guests attending the convention center's weekly expos. The fact that we... More

Mesa, AZ, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Alhtough the front desk personnel were friendly and helpful, we had a very tiny room. There was no refrigerator in the room and the hotel is across the streets from an all night taxi repair shop! I realize the rooms in NYC are high-priced, but our room was certainly not worh what we paid!

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Geno, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. We appreciate the kind words regarding our Front Desk staff. We strive to lead the industry in customer service by exceeding guest expectations on a daily basis. I do regret that you weren't happy with your room size. Although the size of... More

Jesup, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Reading the previous reviews, I was a little fearful of what I would find when I got here, but I am writing this review to let everyone know that this is a great, cheap, alternative to the pricier hotels. The lobby renovation is complete and the lobby is beautiful, and the rooms are also very nice. Yes, the rooms are... More

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Carla, Thank you for the kind words regarding our modest hotel and our fantastic staff. We understand our limitations, but try to exceed expectations with the things that we have control over. Our staff is highly personable and enjoy making our guests feel at home on a daily basis. We relish going that extra mile to ensure your stay at... More

Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

AAA had told me this was real close to everything and would be a good location for us to stay near the Macy's parade route. We went out to Central Park, Times Square area most days and at the end of the day it seemed like a longer trek back to the hotel than I had expected when speaking with... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Lisa B, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. We value all guests opinions regardless of its nature. We pride ourselves in the quality of staff, the deliciousness of our complementary breakfast buffet, and our uber comfortable Tempur-pedic mattresses. I do however apologize if you felt the 10-15 minute walk... More

Anderson, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 21, 2014

This hotel was a decent place to stay if you are not staying too long. We left the room early each morning and did not return until late at night, so it was alright to sleep in. The breakfast was great, both hot and cold, and the dining area was clean. The hotel really needs updating, but at least it... More

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

MrsK276, Thank you taking the time to review your stay at the Best Western Convention Center. We truly value all guests comments regardless of it's nature. We take great pride in the cleanliness of our rooms and our delicious complementary breakfast buffet. We recently completed renovating the lobby and breakfast area, and will hopefully by years end start renovating our... More

Springfield MA
Contributor
12 reviews 12 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 15, 2014

The hotel is half a block west of 10th Avenue. Another 1/2 block and you're at the Javitts Convention Center, which fronts on Eleventh Ave. To get to the hotel from Penn Station train (between 31st & 33rd St and 7th & 8th Ave.), it's a $10 cab ride (with tip) in day time traffic. Or, if there are 100+... More

Was this review helpful? Yes 6
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

ReviewTeam, Thank you the great review and for choosing the Best Western Convention Center Hotel. We take great pride in the quality of our Front Desk staff and their ability to exceed expectations on a daily basis. Whether it's shipping lost & found items back to our guests to arranging daily sightseeing tours, our staff is trained to go above... More

Annandale, Virginia
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 15, 2014

I stayed at the Best Western Convention Center Hotel for one night. The location of the hotel is stellar . . . very close to Times Square, subway, etc. The room was small but I expected that in NYC. My biggest complaint was the noise! I could hear everything in the hallways and my room was right by the train... More

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

dolefan, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. Our proximity to Times Square makes us the ideal destination for travelers looking to stay close to the heart of New York City at affordable rates. Our excellent Customer Service staff work's exceedingly hard to ensure that all guests have a great... More

Pittsburgh, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

My husband and I stayed here last week. We were on the 10th floor in rm. 1002. It was clean, private, and quiet. Just enough space for us (not tiny, but on the smaller size). Breakfast was delicious with many options (both hot and cold). Coffee was decent :-). Very grateful for the free food!! Yum! Yum! The hotel has... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Elissa2013, Thank you for the kind words regarding our modest rooms and our delicious complementary breakfast buffet. I take great pride in the quality of our customer service and their ability to exceed expectations on a daily basis. We strive to lead the industry in guest satisfaction. I also agree with you with respect to the safety of the neighborhood.... More

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Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
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Also Known As:
Best Western Hotel New York City
Best Western New York City
New York City Best Western

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Class
Official Description (provided by the hotel)
We are currently undergoing lobby renovations. Please excuse our appearance as we go through this very exciting phase. (April-June '14) Located just half a block from the Jacob Javits Convention Center. Short walking distance to Times Square,the Theater District, Madison Square Garden, Penn Station, Port Authority, and other major attractions and transportation hubs. We provide our guests with a Complementary American Style Breakfast Buffet, as well as top of the line Tempurpedic Beds in every room. ... more   less 
Number of rooms
83

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