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BEST WESTERN Convention Center Hotel

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522 West 38th Street, New York City, NY 10018
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1 room 1 guest
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BEST WESTERN Convention Center Hotel
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558 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Whistler
Level Contributor
83 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This hotel should be stripped of any links to Best Western! I asked for a quiet room, called ahead and asked for this- but on our arrival one room was next to the elevator and both rooms were opposite a 24 hr Automobile shop - and the rooms are not even close to soundproof so the noise was constant. I... More 

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

anafricanincanada, Thank you for taking the time to review your stay with us. I sincerely apologize for any inconvenience you may have encountered during your 1 night at the hotel. Any unsanitary conditions in your rooms should have been brought to the attention of the General Manager immediately. We pride ourselves in the cleanliness of our guests rooms and anything... More 

Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel's website is very manipulative as it says that there's a 15 minutes drive to Statue of Liberty. That's absolutely a lie. There's a devastating graveyard behind the hotel. Staff is not friendly and the room lighting is very dull. Room view is also very bad. I would not recommend this hotel to anyone.

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Megha, Thank you for taking the time to review your stay with us. I regret that we didn't exceed your expectations. I am a bit confused about your comment regarding driving to the Statue of Liberty. The Statue of Liberty is in the middle of New York Harbor and can only be accessed by ferry. Now driving to the Battery... More 

Travelers are raving about these New York City hotels

New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Title says it all. Let me explain. I came here to take the NY Bar Exam this past July which is annually given at the Jacob Javits Center. This hotel is literally a 2 minute walk from the Jacob Javits Center. The area is kind of a bit of a wasteland so it's a sketchy neighborhood. Not to mention, its... More 

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Peeberz, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to ensure we exceed expectations on a daily basis. I sincerely regret we did not exceed your expectations, but I'm glad we made it convenient for... More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a relatively less money hotel in midtown Manhattan. It needs a 15-20 minutes walking to the subway system. We felt safe during our walking back to the hotel even at 11PM. The breakfast was excellent and the food is always enough for everyone any time during the breakfast time. The service staffs are very nice and professional. Hope... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

RQ241, We appreciate the kind words regarding your stay and the staff at the Best Western Convention Center Hotel. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in Superior Customer Service. We also take great pride in our ability to beat out any of our competitors with affordable... More 

Chaguanas, Trinidad
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the room is small, as expected in Manhattan, but very comfortable. the breakfast is great. a person can eat junk or healthy. there are even fruits available everyday.the staff is extremely helpful and polite. it is very close to the center of Manhattan, and there are sights nearby. foodplaces, museums and a variety of shopping easily available. the early check... More 

Was this review helpful? Yes 3
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Denyse5, Thank you for taking the time to review your stay at the Best Western Convention Center. Our rooms are modest, but cozy and comfortable. The Tempur-Pedic beds provide extreme comfort and relaxation for all our guests. We pride ourselves in our superior customer service and our ability to exceed expectations on a daily basis. Our complimentary American Breakfast Buffet... More 

Leksand, Sweden
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 28, 2015

Comparably cheap, tiny but well functional rooms, great location and relaxed staff. We could check in early and check out late, without any discussion. The breakfast was descent and the housekeeping fast AND good. The only downside was the slow and busy elevator, but that's not really an issue, right?!

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Christer555, Thank you for taking the time to review your stay at our modest hotel. We pride ourselves in the cleanliness of our rooms, our affordable room rates, and our delicious complementary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay near the heart of NYC. I do sincerely... More 

College Point
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 27, 2015

The location, 1/2 block from the Javits Center and within walking distance of the theater district, the high line, the Empire State Building and so many more attractions and great restaurants is perfect. The hotel is always spotless and the staff could not be better. The rooms are small, so it might be a squeeze for a family, but for... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Maf141, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service and affordable room rates. Our proximity to the heart of the city, makes us the ideal destination for guests looking to stay close to the heart of NYC. Our housekeeping staff works exceedingly hard at ensuring... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2015

My husband and I found this Best Western not only conveniently located next to uptown, downtown and crosstown bus routes; but staffed by a friendly, helpful and efficient team -- Robert, Lauren, and Mike -- who maintained a convivial ambiance with all their guests-in-transit during the breakfast gathering, successfully helped out with an i-Pad problem, repaired a wounded pull-suitcase (detached... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Gale, Thank you for the kind words regarding your stay at the Best Western Convention Center and our fantastic staff. We take great pride in ensuring our guest have the best experience possible at our hotel. We are here to please! Thank you again, and we look forward to your next stay at the Best Western Convention Center. Rob Benjamin... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 21, 2015

A friend and I booked this hotel on lastminute.com and payed £270 for two nights. This is cheaper than I have previously payed for airbnb in the city so I was happy already. We were greeted warmly at reception and were very happy with our room. It wasn't massive but the king size bed took up most of the space... More 

Was this review helpful? Yes 3
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Christina O, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our excellent customer service and affordable room rates. Our proximity to the heart of the city makes us the ideal destination for those looking to stay close to the action at fantastic prices. I'm glad you and your friend... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 11, 2015

This hotel is very reasonably priced compared to other hotels in NYC. The staff was very helpful, we arrived at 5:30 am, tired from an all night flight, and needed some shut eye ASAP. They found us a room by 10:00am, we were so thankful. The room was small but had everything we needed. Not the best location, fine during... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Elledog2000, Thank you for the kind words regarding your stay at the Best Western Convention Center. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in superior customer service. Our housekeeping staff is fantastic and go above and beyond to get rooms ready as quickly as possible. Although guests... More 

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Staying in Midtown

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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