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BEST WESTERN Convention Center Hotel

2.0 of 5 522 West 38th Street, New York City, NY 10018
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BEST WESTERN Convention Center Hotel
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484 reviews from our community

Traveler rating
    64
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    41
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carleton Place, Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Snot and blood on the duvet cover, room key card that repeatedly failed, a night desk manager who would not stop watching the lobby television rather than listening to customers at the desk, a 100% smoke-free guarantee that was completely ignored so that not only was there smoking on our floor, but the manager refused to do anything about it...shrugging... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Mr. Michel, I appreciate you taking the time to review your stay at the Best Western Convention Center Hotel. Our hotel is 100% Non-Smoking, but there are rare instances when guests ignore the policy. We try to monitor this activity as best we possibly can and try to be proactive. Our night desk agent called every room on your floor... More 

Portland, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at this Best Western near the Javits Convention Center during a quick business trip to New York. Staff were friendly and the location was great. I only had to walk a few blocks to reach Times Square. It was a little chilly but it's also mid January in New York. Planning another trip in March and I will most... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Lester, We appreciate the kind words regarding your stay at the Best Western Convention Center Hotel. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in Superior Customer Service. On behalf of the entire team, thank you for choosing the Best Western Convention Center Hotel. Warm Regards, Rob Benjamin... More 

Barnsley, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed hear from 26th December 2014 until 1st January 2015. We were greeted warmly on arrival by friendly staff, in a small but lovely hotel lobby. We were given a room on the 9th floor, as we wanted to be high up, which was great. The room was small but clean, and ideal for the amount... More 

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Dizzyblonde, Thank you for the kind words regarding our hotel. We pride ourselves in the superior quality of our customer service staff. We constantly strive to exceed expectations and lead the industry in guest services. I appreciate you noticing the quality of our delicious breakfast buffet. You are absolutely right, we go above and beyond any traditional continental breakfast service... More 

Oregon
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights at the end of December. The room was small and could have used another place to put a suitcase but it was clean and the bed was very comfortable. The room was quiet. The only thing we heard was the occasional train that blew their horn. (There were many trains but only the odd... More 

Was this review helpful? Yes 3
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Pipmom, Thank you for taking the time to review your stay at the Best Western Convention Center Hotel. We pride ourselves in our superior customer service, the cleanliness of our rooms, our affordable room rates and our delicious complementary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay near... More 

Waxahachie, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Our stay was comfortable and at a very convenient location for the price paid. We were able to walk to Times Square within 10-15 minutes. I did not like that there was no mini refrigerator or microwave in the room; everything else was wonderful.

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Ivette, Thank you for taking the time to review your stay. Our proximity to the heart of NYC and our competitive rates makes us the ideal destination for folks looking to enjoy our great city and save at the same time. Our rooms are modest but we make up for it with our fantastic beds and superior cleanliness. Our delicious... More 

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 23, 2014

I very much enjoyed my stay at this Best Western. The room was adequate in size especially for New York City. There were four of us staying in our room and there was enough room for all of our luggage. It's not big like other rooms but it is big for New York. The hotel is walking distance to Times... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

CTSkiTeam, Thank you for the kind words regarding our modest rooms and our delicious complementary breakfast buffet. We currently offer scrambled eggs, Jimmy Dean sausages, Belgian Waffles, assorted NYC mini-bagels, assorted pastries, bread, yogurts, juices, etc. Quite a list of items if you ask me and unmatched at our level. We also take great pride in the quality of our... More 

Dickinson, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

Walking distance to subway stop, restaurants, shops and Empire State bldg. Loved the Tempur Pedic mattress on the bed. Breakfast was very good and more items were offered than a usual continental breakfast. Staff were friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Debbie, Thank you for the kind words regarding our hotel. We pride ourselves in the superior quality of our customer service staff. We constantly strive to exceed expectations and lead the industry in guest services. I also appreciate you noticing our uber comfortable Tempur-Pedic mattresses and the quality of our delicious breakfast buffet. You are absolutely right, we go above... More 

Maple Ridge, Canada
1 review
2 of 5 stars Reviewed December 8, 2014

The only positive experience was that it was very close to the Jacob Javits Convention Center. The room was extremely small and dingy and way overpriced for what it was. The elevator was not working upon arrival and no one offered to carry the bags up the stairs. The lobby and the breakfast room were very unimpressive; the breakfast room... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Anthony P, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to ensure we exceed expectations on a daily basis. I sincerely regret that you were not happy during your time with us. Our elevator did... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2014

We have just come back from spending five nights at this hotel! I read the reviews before I left and was quiet worried by them. I had nothing to worry about, while the room was small by comparison to other rooms we've stayed in it did the job. It was clean and comfy. The breakfast was ample and there was... More 

Was this review helpful? Yes 5
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Mjhs30, Thank you for the kind words regarding your stay at the Best Western Convention Center. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in superior customer service. Our delicious complementary breakfast has something for everyone in the family, even the pickiest of eaters. On behalf of the... More 

crescent, ia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2014

We were looking for an economical place to stay during our first visit to New York. We looked and looked. There was an option to cancel on short notice if we needed to, with minimal cost. My husband has an unpredictable health concern and this was certainly important to us. The front desk personnel and security manager were extremely polite... More 

Was this review helpful? Yes 1
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Iowahawk2, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service, the cleanliness of our rooms, and our delicious complimentary breakfast buffet. We also offer our guests complementary wifi and fax services. Just about everything guests need to get around and see the city is available at... More 

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Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
Number of rooms: 83
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Also Known As:
Best Western Hotel New York City
Best Western New York City
New York City Best Western

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