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BEST WESTERN Convention Center Hotel

2.0 of 5 522 West 38th Street, New York City, NY 10018
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BEST WESTERN Convention Center Hotel
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BEST WESTERN Convention Center Hotel
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470 reviews from our community

Traveler rating
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    50
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101
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I very much enjoyed my stay at this Best Western. The room was adequate in size especially for New York City. There were four of us staying in our room and there was enough room for all of our luggage. It's not big like other rooms but it is big for New York. The hotel is walking distance to Times... More 

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Dickinson, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Walking distance to subway stop, restaurants, shops and Empire State bldg. Loved the Tempur Pedic mattress on the bed. Breakfast was very good and more items were offered than a usual continental breakfast. Staff were friendly and helpful.

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Debbie, Thank you for the kind words regarding our hotel. We pride ourselves in the superior quality of our customer service staff. We constantly strive to exceed expectations and lead the industry in guest services. I also appreciate you noticing our uber comfortable Tempur-Pedic mattresses and the quality of our delicious breakfast buffet. You are absolutely right, we go above... More 

Maple Ridge, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

The only positive experience was that it was very close to the Jacob Javits Convention Center. The room was extremely small and dingy and way overpriced for what it was. The elevator was not working upon arrival and no one offered to carry the bags up the stairs. The lobby and the breakfast room were very unimpressive; the breakfast room... More 

Review collected in partnership with Best Western

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Anthony P, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to ensure we exceed expectations on a daily basis. I sincerely regret that you were not happy during your time with us. Our elevator did... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just come back from spending five nights at this hotel! I read the reviews before I left and was quiet worried by them. I had nothing to worry about, while the room was small by comparison to other rooms we've stayed in it did the job. It was clean and comfy. The breakfast was ample and there was... More 

Was this review helpful? Yes 2
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Mjhs30, Thank you for the kind words regarding your stay at the Best Western Convention Center. We take great pride in going the extra mile and exceeding expectations. Our goal is to lead the hotel industry in superior customer service. Our delicious complementary breakfast has something for everyone in the family, even the pickiest of eaters. On behalf of the... More 

crescent, ia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were looking for an economical place to stay during our first visit to New York. We looked and looked. There was an option to cancel on short notice if we needed to, with minimal cost. My husband has an unpredictable health concern and this was certainly important to us. The front desk personnel and security manager were extremely polite... More 

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Iowahawk2, Thank you for the kind words regarding your stay at the Best Western Convention Center. We pride ourselves in our superior customer service, the cleanliness of our rooms, and our delicious complimentary breakfast buffet. We also offer our guests complementary wifi and fax services. Just about everything guests need to get around and see the city is available at... More 

Utrecht, The Netherlands
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Me and my brother stayed for a week at this hotel in october. The location is perfect. A few blocks from time square and the tube (or subway as you call it) will take you anywhere. The room itself is a bit outdated and small. It is difficult to open the closet because it very close to the bed. Besides... More 

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

DrsBrian, Thank you for taking the time to review your stay at the Best Western Convention Center hotel. We truly appreciate the kind words about our excellent customer service staff, the cleanliness of our rooms and our delicious complementary breakfast. It was an absolute pleasure having you as a guest and we look forward to your next stay at the... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 21, 2014

The roommid New York sized. Meaning that it is tiny. The smallest hotel room I have ever stayed in. But the location is unbeatable for the price. You are ten minutes from Penn Station and Madison Square Garden. 15 mins walk you are at Times Square, Bryant Park, The Empire State building. And ask the food and shopping of Chelsea... More 

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Dante, Thank you for taking the time to review your stay at our modest hotel. We pride ourselves in the cleanliness of our rooms, our affordable room rates, and our delicious complementary breakfast buffet. Our proximity to the heart of the city makes us the ideal destination for guests looking to stay near the heart of NYC. Our staff members... More 

Commack, New York
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 21, 2014

The 'breakfast' was slacking in all departments and the service was slow at the desk. The rooms are what you would expect in the city...small. No refrigerator which was a bummer and no bathroom products except for a shampoo bottle. Price is however a bit better than surrounding hotels.

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Bernadette, Thank you for taking the time to review your stay with us. It disappoints me to read that we did not live up to your expectations with respect to our delicious complementary breakfast buffet. Rarely do we have a guest complain about our great breakfast spread which includes homemade Belgian Waffles, Jimmy Dean Sausages, Scrambled Eggs, New York Style... More 

Edmonton, Alberta
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2014

I stay often at Best Westerns as they are endorsed by AMA. I arrived at the Best Western Convention Center late Friday night with my grandmother. The front staff were wonderful and friendly, but we were disappointed as soon as we got in the elevator. The edges of the floor were very dirty, you could tell someone had been just... More 

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BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

TravelHappy101, Thank you for taking the time to review your stay with us. I truly appreciate the kind words regarding our hotel staff. We pride ourselves in our ability to exceed expectations and to go above and beyond on a daily basis. It disappoints me to read that we did not live up to your expectations. Any cleanliness concerns in... More 

Plymouth, Massachusetts, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 12, 2014

I've travelled a great deal; I run a boutique group travel business, and use the Best Western hotel chain with a great many of my clients. I had never been to the Best Western Convention Center, but was pretty confident that everything would be more than acceptable. I could not have been more wrong. Some of the problems with this... More 

Was this review helpful? Yes
BWCCRelationsManager, Guest Relations Manager at BEST WESTERN Convention Center Hotel, responded to this review

Bob, Thank you for taking the time to review your stay at the Best Western Convention Center. Guests feedback is always welcomed regardless of it's nature. We understand our limitations and work exceptionally hard to make sure our guests are pleased with the quality of their stay. If a guests is unhappy about the quality of their stay, we ask... More 

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Additional Information about BEST WESTERN Convention Center Hotel

Address: 522 West 38th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Convention Center Hotel 2*
Number of rooms: 83
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Also Known As:
Best Western Hotel New York City
Best Western New York City
New York City Best Western

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