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Buckingham Hotel


Buckingham Hotel
Hotel class 3 of 5
101 W 57th St at 6th Ave, New York City, NY 10019
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Traveler Reviews

70% Recommend
3.5 of 5 stars 148 reviews
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By trip type
All (148)
[ Date ] [ Rating ]
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5 of 5 stars
ScottS29 1 contribution
Amelia Island
Jul 15, 2009 | Trip type: Family New

Whoever is responsible for hiring Staff from the front desk to the General Manager should share their secrets with the rest of the world. Friendly and accommodating with a true sense of service in an industry that has lost sight of what that entails. Lisa and Sandra are to be commended. more

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5 of 5 stars
leebick56 1 contribution
Orono, ME
Jul 12, 2009 | Trip type: Family New

I am writing this from the living room of our 1-bedroom deluxe suite at the Buckingham. We have been here for 8 nights now, with one more to go. The lobby staff have been extremely helpful, and both they and housekeeping have been very responsive to any problems or questions we've had. The whole place is very clean, and nowhere... more

Management response from
Sandra Arias, Director of Front Office Ops

Dear leebick56 "Wow" I am blown away by your candid and detailed review. I hope readers find your review to be helpful and insightful. I am genuinely thankful for all the compliments to my staff. Thank you again for taking out the time to write your review and letting the world know exactly what you saw, felt and most importantly...

Great for me
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5 of 5 stars
EliseSydney 1 contribution
Sydney
Jul 11, 2009 | Trip type: Solo travel New

The layout and level of amenity of my studio suite was exactly as I hoped it would be. I appreciated the space and the lack of fussy detail. There was no unnecessary extra: the functional kitchen was a boon, the attention to general comfort through furnishing, cleanliness and maintenance were clearly the hotel's main focus and strength. The tea and... more

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3 of 5 stars
caseylight 4 contributions
Connecticut
Jul 9, 2009 | Trip type: Family New

We stayed here this week for two nights and booked our stay through hotwire. I was attracted to the hotel because of the location and the square footage of the room, along with the fact that it came with a kitchen. Traveling with a teenage son, we were looking to save money by eating a few meals in, choosing instead... more

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5 of 5 stars
bruceblackwood 8 contributions
Melbourne
Jul 5, 2009 | Trip type: Couples

1st time at this hotel and we booked by telephone from Australia.. We had a suite on the 15th floor ( 15E ) and it was like a home away from home. The suite was to our amazement was huge, kitchen/lounge with full cooking facilities and 2 convenience stores closeby.( 1 just around the corner and liquor store as well... more

Management response from
Sandra Arias, Director of Frot Office Ops

Dear Bruceblackwood, I would like to personally thank you for your wonderful review. It’s rewarding to read that you were able to live the Buckingham experience. I am pleased to know you enjoyed room 15E and that you made it your home away from home while visiting NYC. It gratifying to see you traveled across the world from Melbourne and...

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2 of 5 stars
Beth088 1 contribution
Mississippi
Jul 3, 2009 | Trip type: Family
1/1 found this review helpful

Pros--- Hotel is in a great location. Staff was very friendly and helpful. Room was spacious and pretty clean. Cons---- bed was uncomfortable, (small cheap mattress---could feel the springs) some of the lights didn't work, single pane windows --so we heard every car that passed by. Hallway smelled like smoke. Had to take a cold shower one day. The room... more

Management response from
Sandra Arias, Director of Front Office Operations

Dear Beth088 After reading your review, I felt the need to personally reach out to you. Thank you for staying with us and your feedback. I am pleased to know you found my staff to be helpful and friendly. I am disappointed that your overall experience was not positive and that failed to meet your expectations. I would love the...

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2 of 5 stars
racewiththedevil 11 contributions
Tallinn, Estonia
Jun 11, 2009 | Trip type: Family

When we arrived there, the impression was quite good. The receptionist was friendly, the lobby was small, but nice. When we got to our room, on the other hand, it was awful! We were probably one of the lucky people, who ended up in a non-renovated room. There was no paint on the walls, and overall it looked like we... more

Management response from
Sandra Arias, Director of Front Office Ops

Dear racewiththedevil , Thank you for taking the time to post a review about your experience with us. I am sad and extremely sorry to know you stayed in a room that you were not happy with. It would have been my absolute pleasure to assist you during your stay and place you in a room which you would have...

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5 of 5 stars
luvpugVirginia 1 contribution
Virginia
Jun 6, 2009

What a great place. The room was extremely comfortable, spacious and clean. The staff was very professional. Everyone made you feel like they were glad to have you stay. The location was great and everything you could possibly need for a wonderful stay was within walking distance. Would recommend this hotel to anyone. more

Bed Bugs!!!
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1 of 5 stars
joeschmoe4 1 contribution
washington state
Jun 3, 2009 | Trip type: Business, Solo travel

Stayed one night. Room was infested with bed bugs. Suffered bites on ankles and arms. Left early next morning and booked a room at the Hilton. more

Management response from
Sandra Arias, Manager

Dear joeschmoe4, The management team at the Buckingham Hotel would like to express a sincere apology regarding your experience at our hotel. After referencing back to reported issue to management no guest reported any bed bugs issues. Please reach out to me at your earliest convenience via the phone 212-246-1500 ext. 3209 or email sarias@buckinghamhotel.com. I would like to get...

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5 of 5 stars
NH1212 3 contributions
Culver City, CA
Jun 1, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I see some negative review on this space and I do not know what these reviewers are taling about. I stayed at the Buckingham May, 26, 27 & 28th. The experience was wonderful, particularly in terms of the price, about $160 per night. In Manhattan terms, for a hotel of this quality, that is a steal. I'm an author who... more

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Buckingham Hotel Also Known As

Address: 101 W 57th St at 6th Ave, New York City, NY 10019