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Hotel Chandler

4.5 of 5 12 East 31st Street, New York City, NY 10016
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Certificate of Excellence 2014
Hotel Chandler
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Hotel Chandler
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1,828 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Loughborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed with my adult son in late January and found the hotel very comfortable. The staff were all very helpful and friendly. I would only take issue with the price of the breakfasts. I appreciate that the restaurant is very highly rated, but felt that a middle of the road priced offering could be made. However, I will recommend... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I almost wanted to give this hotel a bad review so that I could have it all to myself! Just back to the UK after a wonderful week at the Hotel Chandler for our honeymoon. This hotel is an absolute gem, and when we return to NYC we'll definitely stay here again. The location is fantastic, right between 5th and... More 

Was this review helpful? Yes 2
Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

fab location & the best hotel I've stayed in in over 20 yrs visiting NYC. Lovely room (would have been a bit small for 2 but stayed in many smaller & paid more) GREAT staff - professional & friendly and I felt really well looked after. I was staying during the "Blizzard of 15" & staff seemed genuinely concerned that... More 

Review collected in partnership with this hotel

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear johntSE27, Thank you for taking the time to leave your review. We are happy to have had you with us during the ‘Blizzard of 2015’! It gladdens me that you felt comfortable and cared for during our city’s shut down; our front desk and concierge will be happy to see your kind comments. We look forward to welcoming you... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I continue to return to the Hotel Chandler for three reasons: cleanliness, affordability, and proximity to my office in NYC. I think for business travelers, or those who won't be spending a lot of time in their room, would like this hotel. While not large, they're well-appointed and comfortable. The staff to very nice and helpful as well!

Review collected in partnership with this hotel

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear MJF1015, Thank you for leaving your comments. I am glad to hear you enjoy Hotel Chandler and that our guestrooms fit your travel needs. We are happy to be your home away from home while in New York! Sincerely, Kate Martin More 

Chester
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel Chandler is wonderful hotel with a great location. Our room was quiet and the staff were very attentive and friendly. We get to NYC a few times a year and look forward to returning to the hotel. We highly recommend it.

Review collected in partnership with this hotel

Was this review helpful? Yes
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear georgebm333, Thank you for taking the time to leave your lovely review, it is always heartwarming to hear kind words regarding our staff. We look forward to welcoming you back during future trips to NYC. Sincerely, Kate Martin More 

PAUSA
Top Contributor
90 reviews 90 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This a favorite boutique hotel, close to Macy's and Penn Stn/Madison Square Garden, so perfect for shows. The lobby has spacious library and waiting areas, as well as a new restaurant and bar. Free coffee and tea, as well as NYTimes in the lobby are nice touches. The rooms are well decorated and the nicest have more space and walk... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear JoanCYardleyPA, Thank you for your kind review. I am glad to hear that you took advantage of our various hotel amenities such as the complimentary coffee and tea service as well as our copies of the NYTimes. We look forward to re-welcoming you during a future visit to the City! Sincerely, Kate Martin More 

Corona
1 review
2 of 5 stars Reviewed 6 days ago NEW

I booked this hotel for my niece's honeymoon getaway. She lives and works in the city but, with not being able to take the time off from work and two family members no longer with us, I wanted her to have a very special weekend. I called the Hotel Chandler more than a week ahead of the scheduled stay. I... More 

Was this review helpful? Yes
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear travelgirl51, Thank you for taking the time to leave your comments. I remember this misunderstanding from when it arose in October. We happily place complimentary amenities when the occasion arises and therefore deeply apologize for the mistake when it came to your niece. Charlie was planning to place the complimentary amenity the day after the couple’s arrival, following their... More 

Lorain
1 review
5 of 5 stars Reviewed 6 days ago NEW

Hotel Chandler is a cozy and comfortable hotel. It has a very helpful and friendly staff. The rooms and bathrooms are small but have everything you need. Nice bedding and pillows. Lots of outlets near the bed and desk!

Review collected in partnership with this hotel

Was this review helpful? Yes
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear deonnec2015, Thank you for your kind review! I am glad to hear that you found the room well appointed and comfortable. We look forward to seeing you back. Sincerely, Kate Martin More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have been traveling extensively due to work in the past five years, across three continents and countless countries. Hotel Chandler is the only place in all the hotels I've stayed to date that actually felt like home. Everything from the second chocolate of the turn down service on my pillow when the thoughtful maid discovered my weakness, to arranging... More 

Was this review helpful? Yes
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear GreekGirlInLondon, Thank you for your heartwarming words! I am so glad that you have found your "home away from home" in New York City! We are fortunate to have a superb and dedicated team from our Front Office staff to our kitchen staff in Juni. We look forward to welcoming you back during your future travel to NYC. Sincerely,... More 

Muscat
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service. Staff were very helpful and attentive. Always went out of their way to ensure your needs were met. Honest. Hotel food was a little pricey though.. Perfect location and fast internet

Review collected in partnership with this hotel

Was this review helpful? Yes
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear RashaMRA, Thank you for your kind comments. We are happy our service exceeded your expectations and we look forward to welcoming you back! Sincerely, Kate Martin More 

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Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, HotelTravel.com, Hotels.com, Priceline, Despegar.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Hotel Chandler reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chandler Hotel New York City
Hotel Chandler New York
Hotel Style:
#35 Business Hotel in New York City
#46 Luxury Hotel in New York City
#52 Romantic Hotel in New York City
#53 Family Hotel in New York City

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