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Hotel Chandler

4.5 of 5 12 East 31st Street, New York City, NY 10016
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Certificate of Excellence 2014
Hotel Chandler
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Hotel Chandler
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1,698 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, Nc
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my second stay at the Chandler and I enjoyed it both times. I was in town on a business trip and need a place to stay around Madison Square Park. This was perfect. The attention of the staff was great. It is a small quiet hotel with very clean well decorated rooms. The room I had was a... More

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Curitiba, Brazil
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

Stayed in hotel w daughter (10y) & mother (72y) and paid for 3 people a double deluxe room. Room offered to me was WAY more expensive than same quality hotels and smaller. Bed was not comfortable and air con not working. Not staying again.

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear TravelOpensYourMind, Thank you for taking the time to leave your comments. I know you are in communication with my Front Office Manager Angie Nguyen and she will be responding to you via email. We are grateful for your feedback. I am disheartened that your experience did not meet your expectations. We wish we had been aware during your stay... More

Monroeville
1 review
5 of 5 stars Reviewed 3 days ago NEW

The individuals working the front desk were very refined The Bell-men were amazing!! The Concierge pretty much knew everything!! The hotel is nestled almost right beside the empire state building which means it is extremely well placed [on 31st between Madisona and 5th] A Great Hotel in a Great Location

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Bahrain
Contributor
17 reviews 17 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Well this was a great visit for us. Great looking hotel, but the guy on reception was less than welcoming. You felt like you were somehow interfering in his day. His manner was really non - welcoming and this hotel can do better. I'd say that he needs some retraining, at least smile and make me feel welcome. After that... More

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Laguna Beach, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

Lovely property. Good size rooms, quiet, lovely linens and bathroom amenities. Great staff. Housekeeping did an excellent job! Great hotel in and fabulous location. Loved that it was across from a great deli with lot's of healthy options. Just the perfect little hotel in a great location!

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Washington Dc, District Of Columbia
1 review
5 of 5 stars Reviewed 6 days ago NEW

I was in town for a professional development class and got to the HC late the first night of my stay. The hotel staff were as fresh and courteous as if it was a regular 9am day. Everyone was professional and courteous. I was treated very well.

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear PChristopher2014, Thank you for leaving your review. I am happy that our friendly staff exceeded your expectations upon arrival and throughout your stay. We look forward to welcoming you back during your next visit to the City. Sincerely, Kate Martin More

Houston
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great services, very clean and convenient location. Only complaint is TV set should be upgraded with HDMI connections. I am sure that I am not the first one who desires to have this feature. Hotel should also provide decaf coffee.

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Was this review helpful? Yes 1
ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Tzu Fann S., Thank you for taking the time to leave your comments! It delights me to hear that you have continued to come back to Hotel Chandler! We value our guests’ suggestions, as we are always trying to improve the guest experience, and we will take yours to heart! We look forward to being your home away from... More

Glarus
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel is ideally located and close to many attractions in NY. The room (superior queen) was very small but with a nice shower and spotlessly clean. The rates were very high but this was probably due to the fact that it was the Columbus Day long weekend. I would definitely book this hotel again hoping for a bigger room... More

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Moscow
1 review
5 of 5 stars Reviewed 1 week ago

The single remark is not very convenient shower. The service and the location are very good. The roomd may be a bit bigger, but not very big rooms are common for the NY Hotels. The 24 hours free tee and the coffee in the lobby.

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Wampum
1 review
5 of 5 stars Reviewed 1 week ago

There are many places to stay in NY and it is challenging to find a nice place that is where you want it to be for a reasonable price. If you are looking for a place near the Flatiron District close enough to walk to just about anywhere, then the Chandler is where you should be staying.

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Additional Information about Hotel Chandler

Address: 12 East 31st Street, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Chandler 4.5*
Number of rooms: 148
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Also Known As:
Chandler Hotel New York City
Hotel Chandler New York

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