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Hotel Chandler

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12 East 31st Street, New York City, NY 10016
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1 room 1 adult
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Hotel Chandler
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2,495 Reviews from our TripAdvisor Community

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Boston, Massachusetts
1 review
2 of 5 stars Reviewed yesterday NEW

Room was dirty and smelled like insect aside. Street noise was unbearable. I did not sleep for my two night stay. Staff in hallways made more noise laughing and talking. Front desk was unapologetic about noise. Guests should be made aware of this before they stay there.

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Helpful?
Thank timsI8082AV
Center Moriches, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

I thought the hotel itself was exceptionally nice.. The service was the same.. My only issue which turned out to be a big issue was prior to going up to my room during check in no one informed me that construction would be going on right outside my window at 6am in the morning. I had off that day and... More 

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Helpful?
Thank natashad14
Annapolis
1 review
1 of 5 stars Reviewed 3 days ago NEW

I cancelled my Cyber Monday reservation without Reservations explaining the consequences. My subsequent efforts to contact hotel staff by email to undo this and reschedule for an alternative date were ignored. Since Reservations failed to clarify the limitations of my booking when I called, some curtesy in allowing me to rebook, or to at least reconsider my cancellation would have... More 

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Helpful?
Thank Lanz K
Chichester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for a week with my partner and we had no issues. It's located very close to the Empire State and has a subway station close by. Hotel itself was cosy and we had a great room which was a decent size. Never ate or drank at the hotel (who would when you've New York is right outside?!) so... More 

Helpful?
Thank Kevin J
Mansfield
1 review
2 of 5 stars Reviewed 4 days ago NEW

Great location and friendly staff; however, the rooms are very small for the price charged, there is no counter space in the bathroom or dresser in the room, and the internet service was extremely quirky and slow. The price of the in-room food items was 400% marked up (outrageous). There are better deals in the same area of Manhattan, I... More 

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Helpful?
Thank lawrenceem
Boston, Massachusetts
1 review
2 of 5 stars Reviewed 4 days ago NEW

The noise was unbearable all night for two nights. Three in the morning you could hear the garbage getting collected. Room smelled like rodent spray. Not sure if that was because they have a problem. Room was dated with peeling paint. Towels did not smell fresh. Lobby was Nicky appointed with free coffee 24-7. There was no mention of the... More 

Helpful?
Thank Tim S
Denver, Colorado
1 review
3 of 5 stars Reviewed 4 days ago NEW

I was accused of smoking in my room when neither me or my wife smoke, also was charged 9 bucks for jelly beans 8n my room mini bar that we never saw or ate, you would have to be stupid to pay 9 bucks for jelly beans. We will be returning to new York but not to the chandler.

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Helpful?
Thank K6539PUjustinc
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Hotel Chandler is in the perfect central location. I expected to be awakened every morning by the noise of the city, but with our room having a window that did not face the street, the only noise we heard was from the hallway outside our room. We went in January, so the rates were amazing. We'd definitely go back!

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Helpful?
Thank Vicki W
Los Angeles, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel was lovely. The staff was very welcoming and friendly. I stayed in the city for business last week. The beds were very comfortable and it was just a perfect location to be in the city for my meetings. I loved the Frette robes and linens and the Molton Brown products in the room. I was up very early... More 

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Helpful?
Thank isabelf1262016
Hong Kong, China
1 review
4 of 5 stars Reviewed 1 week ago NEW

I tried to stay at Chandler hotel almost 6 years...I am a frequent traveler and whole my team are highly recommended to stay in this hotel as overall the service and environment get improving and satisfactory.

Review collected in partnership with this hotel

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Thank evita_chan
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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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