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Hotel Chandler

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12 East 31st Street, New York City, NY 10016
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Free breakfast with your stay
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Hotel Chandler
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Hotel Chandler
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1,971 reviews from our community

Traveler rating
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298
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126
337
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed for a single night on an impulse trip to NYC for a birthday celebration. Had stayed at the Chandler years before on business and thought the location was handy (having several siblings in various parts of Manhattan). Reserved a premium queen and was delighted to be upgraded to a Chandler Suite (room 1133) which featured a great corner location... More 

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Rio De Janeiro
1 review
4 of 5 stars Reviewed yesterday NEW

My wife and I had very good moments in the city and of course in the Hotel. The sleep quality was outstanding. The service of the housekeeping staff was excellent. The cleanliness of the room and the bathroom overpassed my expectations.

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Ouray, Colorado
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was a pleasure trip for myself and my friend. We were greeted by the bell boys and our luggage was taken to our spacious, clean and beautiful room. The towels were lush and large. The robes provided in the rooms were comfortable and cozy. The bathroom was very clean and accommodating. The staff was so friendly and helpful. I... More 

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Syracuse, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

It does not look like a 4.5 star hotel. The room was really small with loud A/C. The bathroom is modern and innovated. But still the bathroom is small. The toilet was not tat clean when I checked in. .

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Providence, Rhode Island
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I liked everything about this hotel. It has the feel of a boutique hotel, the location is great, the staff were friendly and helpful, the room, the cleanliness, the decor, and the food (only ate breakfast all good.

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Jane O: Thank you so much for your wonderful review. I am so happy to hear you loved our hotel. We look forward to welcoming you back in the near future, Yours sincerely, Kate Martin More 

Gateshead, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our 1st visit to New York and what a fab time we had from start to finish.I booked this hotel after reading other reviews and it didn't disappoint,quick check on arrival,helpful staff, very close to the Empire State Building and within walking distance of other attractions.We didn't dine in hotel restaurant so can't comment but we did have a few... More 

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Angh66: Thank you so much for your kind words! We hope you come back to NYC and stay with us again. Yours sincerely, Kate Martin More 

Northern Ireland, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

I stayed here in March in the Chandler suite which was located on the corner. There was construction happening opposite which is apparently going to be another hotel. It didn't bother me as we spent most of the day sightseeing. The suite was an OK size though decor could be better - great beds. Had a glass of wine at... More 

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St. John's
1 review
4 of 5 stars Reviewed 6 days ago NEW

This is a cute boutique hotel with extremely friendly and helpful staff. Elevators are beyond slow and pillows were terrible. Room was small, but it is NYC, didn't expect a large room. Everything else was lovely. Hotel and room were clean which is very important to us. Great location, walking distance to two subway stops.

Review collected in partnership with this hotel

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear Tara N: Thank you for your lovely comments about the staff! I am so sorry you did not find our pillows comfortable please do notify us next time if this is an issue as we have several different types that may be better suited for you. We look forward to welcoming you back, Yours sincerely, Kate Martin More 

London, United Kingdom
Top Contributor
51 reviews 51 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The 'Hotel Chandler Experience' is probably not to everyone's taste, but I was impressed by my very well appointed room, which was all the more pleasant to be in thanks to the first-class towels/bathrobe and Molton Brown toiletries. The boutique nature of the hotel is also agreeable; it gives the place a European character, which is enhanced by the subtlety... More 

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ChandlerMgr, General Manager at Hotel Chandler, responded to this review

Dear John R: Thank you for your recent review! I am delighted that you enjoyed your stay with us. Please do request a room facing the courtyard on a future visit to ensure you are not disturbed by any street noise and /or construction. We look forward to welcoming you back, Yours sincerely, Kate Martin More 

Toronto
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Staff of Hotel Chamdler is the best in the city of New York! Each member was knowledgeable about the whole city, and they welcomed me like a VIP each time I returned to the hotel at the end of every evening.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
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