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W New York - Union Square

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201 Park Avenue South, New York City, NY 10003
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W New York - Union Square
W New York - Union Square
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1,208 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Myself and my husband from Ireland, stayed 4 nights in this beautiful funky hip hotel. This was the start of our honeymoon before heading off to jamaica. The service and location was perfect. Walking distance to times square in or around 20/30 mins but trams were close by.. Bornado and Tanya where extremely helpful and could not do enough for... More 

Helpful?
Thank donnafarrell84
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello donnafarrell84, Thank you so much for taking the time to write such a fantastic review! I am so happy that we were able to delight and wow you at the start of your honeymoon! We look forward to welcoming you back to W New York - Union Square on your next journey to NYC! All the best, GM Bill... More 

Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed right after the New Year and had a wonderful stay. The room was very modern, yet extremely comfortable. Staff was quick to get us checked in after a long overseas flight. Location was ideal for walking around the next morning (farmer's market is right across the street). Definitely looking forward to our next visit and hopefully longer stay.

Helpful?
Thank ErinOhio
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello ErinOhio, Thank you so much for taking the time to write such a kind review! I am thrilled that you found the hotel and the surrounding area to your liking. We look forward to welcoming you back to the W New York - Union Square on your next venture to NYC! All the best, Bill Bunce, General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I have stayed in this hotel many times before and always was great. Now I would rate it maybe two stars at most. The first few days there was almost no service in the living room bar, we actually started going to other places in the neighborhood to get drinks. The room cleaning was also abhorrent, they didn't remove empty... More 

Helpful?
Thank JamesMynd
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello JamesMynd, Thank you for taking the time to share your feedback about your recent stay at W New York-Union Square. Please accept my apologies for the lack of service that you experience in our Living Room and for us falling short of our cleanliness standards this time. We hope that you will give us another chance and stay again... More 

Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

In New York to see some concerts, there's no better location than the W Union Square- 3 blocks from Webster Hall, 2 from Irving Plaza and a straight shot to Brooklyn on the L line just a block walk from the hotel. Checking in, they couldn't find my reservation. When I showed the front desk clerk my written confirmation she... More 

Helpful?
Thank GeneSandbloom
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello GeneSandbloom, Thank you so much for your detailed and honest feedback; I truly appreciate it. I do sincerely apologize for the inconvenience around your check-in process. Please feel free to email me directly at GM.Bill.Bunce@whotels.com so we can discuss adding a coffee maker to your preferences. Should you find yourself back in NYC, we look forward to welcoming you... More 

Houston, Texas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I must say this W is very sophisticated, I walked in and was forced to adjust myself to look at that grand staircase that's in the lobby and though this is a W.. Yes it is and a fine one at that, close to subway entrances and shopping. I upgraded to a Spectacular Room which had a huge bathroom. Room... More 

Helpful?
2 Thank The13thTraveleer
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello The13thTraveleer, WOW! Thank you so much for your kind and detailed review. I truly appreciate your feedback and I am so happy that you found the hotel to fit all of your needs and some! I am glad you were able to upgrade and also enjoy our amenities including the Irvington bar and restaurant. I look forward to sharing... More 

San Francisco, CA
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel every time I'm in NYC. I love the location and the hotel size is very good compared to other very small rooms I've stayed at in NY. The decor is very hip and modern, while the rooms are clean and good size bathroom. There's coffee and some kind of fruit in the lobby every morning.... More 

Helpful?
Thank Luv2Travel0622
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello Luv2Travel0622, WOW! Thank you so very much for your kind review. I am thrilled that you have found our hotel and the location to fit all of your needs. We are so happy that you had a wonderful stay with us. Should you find yourself back in NYC, we look forward to welcoming you back to W New York... More 

San Francisco, California
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This W doesn't feel as polished as others I've stayed in, but I've also stayed in much worse places in NYC. Rooms are large (especially by NYC standards), the location is great, and it still has that hip vibe. The keyless entry is a nightmare to make work in the elevators - it takes 4 or 5 tries before the... More 

Helpful?
Thank Byxbee
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello Byxbee, Thank you so much for taking the time to write to us- we truly appreciate your honest feedback. Thank you for your kind words about our helpful staff and a few of our amenities. I am terribly sorry that you found your experience to be less than perfect particularly with our keyless feature and certain aspects of your... More 

Norfolk, Virginia
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great location weekend of historic snow! Close to subway, great shopping , restaurants. Doormen were awesome, David and Charles. Tiffany at front desk was great, superb customer service. It was easy for us to get out. Room was spacious and very clean.

Helpful?
Thank Mary V
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello Mary V, Thank you so much for taking the time to write us such a nice review! I am so glad that you had a lovely stay and were accommodated accordingly even with the historic snow storm!! Should you find yourself back in NYC, we look forward to welcoming you back to W New York Union Square. Please feel... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Check in- early was requested 3 hours prior to check in and it was honored. Personable front desk staff and location was perfect! Check out was a breeze as well. Late check out requested which was granted.

Helpful?
Thank Crystal F
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello Cystal F, Thank you so much for taking the time to write us such a nice review! I am so glad that you had a lovely stay and were accommodated accordingly! Should you find yourself back in NYC, we look forward to welcoming you back to W New York Union Square. Please feel free to email me directly at... More 

New Haven, Connecticut
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Nice property, good bed, excellent location, poor lighting in the room (as in all W hotels). Sunday morning I called and asked to have my room made up while I went out. I returned an hour 15 minutes later to find the housekeeper about to enter the room (she explained they begin late on Sunday) Fine. I said we will... More 

Helpful?
Thank shaped
GMBillB, General Manager at W New York - Union Square, responded to this review

Hello shaped, Thank you so much for taking the time to write to us- we truly appreciate your honest feedback. I am terribly sorry that you found your experience to be less than perfect. I would love to discuss your stay in more detail. Feel free to contact me directly at GM.Bill.Bunce@whotels.com. Despite your challenges, it was a pleasure having... More 

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