We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

W New York - Union Square

GreenLeadersBronze level
Hotel website
Hotel deals
201 Park Avenue South, New York City, NY 10003
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
W New York - Union Square
Professional photos View all
Browse nearby
W New York - Union Square
Add Photo Write a Review

1,078 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    512
    327
    149
    59
    31
See reviews for
178
339
101
283
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1078)
  • Mar-May only
    (270)
  • Jun-Aug only
    (275)
  • Sep-Nov only
    (260)
  • Dec-Feb only
    (273)
All months
San Francisco
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have been staying here for 8 1/2 years. The location is amazing and all you need from great food, exercise and coffee is so close. Now the staff is a whole other topic, the team at the WUS is AMAZING! They make you feel like family. From Nelson at the Front Desk, Charles, David, Alex and Jose at the... More 

Was this review helpful? Yes
TN
Level Contributor
179 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our 5th stay at the W UnionSquare. Good news...2 of the 3 elevators are back in service. We only had one short wait. The rooms are NYC small sure, and maybe getting a little tired. However,you can't beat the neighborhood. Union square is the best. Much less crazy than soho or mid town. Staff was helpful. I was... More 

Was this review helpful? Yes
Level Contributor
22 reviews
6 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

I flew into NYC for a business meeting for the week. I am a very loyal SPG Corporate member so I have stayed in a vast amount of hotels in my life. Yet I had never stayed at a W Hotel. It all began upon checking and finding out that my 11th floor room had no elevator service and was... More 

Was this review helpful? Yes
Burlington, Vermont
1 review
5 of 5 stars Reviewed 5 days ago NEW

I cannot even begin to describe how wonderful each and every staff member is at this location. Although there are many good hotels in the city, the people who work here is what keeps me coming back each and every time. From the doormen, the bar and restaurant staff, the concierge and the front desk and housekeeping, you are ensure... More 

Was this review helpful? Yes
Boston
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We've stayed in two other W Hotels in NY, and this one may be the best. The room was spacious, king size bed very comfortable, bathroom large and well equipped. Staff is very friendly and location is superb! Wish room had one more chair, though. There is only a desk chair, which leaves half of a couple without a place... More 

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Zelmira, Thank you so much for taking the time to write a review on your recent experience with us. I am glad you enjoyed your visit with us. We have many different room categories to choose from that can offer two arm chairs or a couch. On your next visit please reach out to me directly at Gerald.Tellez@WHotels.com and... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I'm a 10 year Platnium SPG guest. This property does a terrible job recognizing any sort of status or offering any upgrades or ammentites to top tier guests. Be forewarned - you are better off staying at other SPG properties in the area....but there is more The technology at the hotel is sub par and embarrassing how the staff uses... More 

Was this review helpful? Yes 4
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Eddie E, Thank you for writing and sharing your experience with us. I do recall this situation being brought to my attention and we shared these issues with our IT department. Please accept my sincere apologies for all the issues you experienced. With any new technology there is always a plus and minus and on this particular weekend we... More 

San Diego, California
1 review
5 of 5 stars Reviewed 1 week ago

I love the location in NYC. Close to everything and the staff is amazing. In particular Kwame is the hardest working man on the planet. I don't think this guy ever sleeps. Always with a smile and a bottle of water. Best door guy ever! tC

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Tony C, Thank you so much for your kind review of W New York Union Square. We always appreciate all of our guests feedback and comments about their visit. I will pass along the wonderful comments to Kwame, our Welcome Ambassador. I know he always goes above and beyond with our guests to make them feel right at home.... More 

Bay Area
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay at the W Union Square at least once a year as both my adult children live in the area. The rooms are different each time we come and we have learned to ask for certain amenities like a bath tub. Tanya, the manager?, was so kind and helpful. We came for a week and had a lovely room.... More 

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello BayAreaAnna, Thank you so much for writing such a wonderful review on your experience with us. I am glad you enjoyed your visit. Tanya, our W Insider is always looking for ways to make our guests feel right at home. She is a true asset to our team. We look forward to your return. All the best, Gerald Tellez... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed just one night for the Yankees game and old timers day. We had a high floor and great view of the Freedom Tower, Union Square Park, etc. The room wasn't huge, but it was comfortable and the thermostat allied sufficient control to keep up cool enough all night - none of the "shut off the air at night"... More 

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello SquireHugo, Thank you for taking the time to write a review on your recent visit with us. It is always nice to hear such raving reviews on my hotel and the teams. I hope you had the opportunity to dine at our new restaurant Irvington during your experience. If I can be of any assistance on an upcoming visit... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know why customer service at the hotel section can be so bad when the bar is run so well. As I walked in with two large bags I was never offered help and was told by the front desk I couldn't get into my room until 3:00. This makes sense but it was 2:40. I asked if there... More 

Was this review helpful? Yes 2
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Hunter A, Thank you so much for taking the time to write to us and share your experience with us. Please accept my sincere apologies for the customer service you received during your visit with us. We here at W Hotels pride ourselves in delivering the utmost in customer service and satisfaction. I hope when you return to our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

509 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (207)
Viewed
View from room (36)
Viewed
Bathroom (19)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (58)
Viewed
Hotel & grounds (25)
Viewed
Dining (4)
Viewed
Other (62)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (282)
Viewed
Amenities (18)
Viewed
Restaurants and Bars (42)
Viewed
The Hotel (67)
Viewed
Wonderful Room (Pre-Renovation) (155)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Bathroom (1)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (14)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay