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All 452 New York City hotels

W New York - Union Square

4.5 of 5 Hotel   |   201 Park Avenue South, New York City, NY 10003 (Gramercy Park)
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Ranked #149 of 452 hotels in New York City
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A recent review
5 of 5 stars reviewed today
Andrew P Atlanta, Georgia, United States
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909 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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English first
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed today NEW

I would like to start off by stating that I have 100 nights in hotels in 2014 alone--I know quality hospitality when I see it. When it comes to hotels, I am extremely picky, as they are essentially a second home to me. I have seen it all--dirty mattresses, rude employees, and everything in between. My recent stay at the... More

Was this review helpful? Yes
London, England, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Returned form New York last month in August 2014.Went to New York with family for a city break. Location, staffs and the services were excellent. Had a free wi fi at room and at the lobby. Close to all amenities including restaurants and metro. Hotel was close to 5th Avenue and major street. Times square was within walking distance. We... More

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The W Hotel at Union Square is obviously located right off Union Square so if you want to be in that area, its a good place. The W is on the trendy side, but i found the staff to be professional and very helpful. I had a corner room and by NYC standards--it was extremely spacious and comfortable. They made... More

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Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

While I have stayed in several other W's, I have not had the opportunity to stay here at the Union Square location. I arrived early last Thursday morning and was pleasantly surprised to be able to check into my room upon arrival which was wonderful after arriving on a red eye flight from the west coast. I do recognize that... More

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San Francisco, California
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at this W many times. It has become by hotel of choice in NYC. I've enjoyed excellent SPG recognition each time including meaningful upgrades. Two things: they REALLY need to work on improving elevator speed/availability and expand the fitness center which is what you'd expect at a Four Points. The location is second to none in terms of... More

Was this review helpful? Yes 1
Dallas, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here recently to take my daughter to college. The location was perfect . Our room was very nice and bigger than some other NY hotels we have stayed in. I loved the Bliss products in the room! Really nice! The staff was so nice and helpful on so many occasions.Really made us feel so welcome and took extra... More

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Miami, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Hip Hotel, perfect location right at Union Square. Subway is across the street and plenty of restaurants and shops around. This is a great place to stay in NYC due to its close proximity to the Union Square station, which will get you almost anywhere in NYC, as well as the Union Square Market, which is packed with fresh... More

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Sydney, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

As a Platinum Starwood member you do come to expect a certain level of recognition - but even if I weren't, at any of the W properties in the world, ANYONE should be able to expect a high level of service befitting the Starwood name. This hotel was one of the worst if not the worst place I have stayed... More

Was this review helpful? Yes 2
abu dhabi
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We checked in here yesterday and the rooms were small(as are most rooms in NYC), the desk clerk gave us an accessiibility room to increase the size, unfortunately the closets were smaller and only half sized as a result but the bathroom was huge which definitely compensated. Staff in the restaurant are very friendly and service oriented.... Wifi was not... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Janet, Thank you for writing and sharing your experience with us. I am glad you enjoyed your visit. Please reach out to me directly when you plan on returning! I look forward to hearing from you. All the best, Gerald Tellez More

Woodbridge, Connecticut
Top Contributor
60 reviews 60 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

There are so many hotels in NYC, we prefer to stay where the staff act like they want us there and make us feel welcome. I am platinum level with Starwood, and you would think that I would be treated with some level of respect. The person who checked me in, never said welcome, never said thank you for staying... More

Was this review helpful? Yes 4
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Jleibo, Thank you for sharing your experience with us. We always appreciate our guests feedback, especially our loyal members. Please reach out to me directly when you plan on returning to our property. I look forward to hearing from you and ensuring your next visit is much more pleasant from start to finish. All the best, Gerald Tellez Gerald.Tellez@WHotels.com More

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Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Phone Number:
Location: United States > New York > New York City > Gramercy Park , Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W New York - Union Square 4.5*
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#36 Green Hotel in New York City #98 Luxury Hotel in New York City #98 Romantic Hotel in New York City #105 Business Hotel in New York City #144 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 
Number of rooms
270

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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