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W New York - Union Square

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201 Park Avenue South, New York City, NY 10003
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W New York - Union Square
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W New York - Union Square
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1,039 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Asheville, North Carolina
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The W Hotel in the heart of Union Square in NYC is a great hotel. The rooms are spacious, the staff friendly and there is a trendy restaurant/bar onsite. The W is in a great location close to shopping, restaurants and parks. We stayed on the 15th floor facing the park and it was relatively quiet for being in the... More 

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Stockholm, Sweden
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

If you want a hotel room that is as loud as inside of a plane, don't miss the W New York - Union Square. Earplugs included! Enjoy your unrelaxing, sleepless night! We arrived with a bigger group and had to wait more than 2 hours to get a room, which was booked already in advance. They delivered the wrong luggage... More 

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New York City, New York
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Although we live in the city, we stayed at this hotel for a weekend getaway. When we came to check in , we found out that our room wouldn't have been ready for two hours because of repairs. Mickey at the front desk was great - he moved us to a different room that would have been about $30 less.... More 

Was this review helpful? Yes 1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Amalance, Thank you for reaching out to us and writing about your experience at W New York Union Square. I am glad Mickey was able to jump into action and solve the situation about your room being ready. Please accept my apologies you had to wait for it in the first place. I appreciate all your kind comments about... More 

sydney
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great concierge, comortable hotel in great location. Bernardo in concierge made the experience a very good one with some great dinner reservations and suggestions in general. Bernardo was a pleasure to deal with, friendly, thoughtful and excellent follow up. I will be back. Thank you

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Rafrafa, Thank you for taking the time to write to us about your recent visit. Bernardo is a true assets to our Whatever Whenever team. I will share your wonderful comments with the team. If I can be of any assistance on an upcoming stay please contact me directly at Gerald.Tellez@WHotels.com. I look forward to hearing from you. All... More 

Decatur, Georgia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for second time - 2 nights. Location is great but price seems a bit high. Front desk interaction was positive. Room is well done and not too small. Had a few breakfast meetings in restaurant area and staff was attentive to my needs and provided good service. Gym is also good. Would recommend and will probably repeat.

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Ronald D, Thank for taking the time to write and share your experience with us. I am glad you enjoyed the hotel and location. I hope you had the opportunity to try our new restaurant called Irvington. If I can be of any assistance on an upcoming visit please don't hesitate to contact me directly at Gerald.Tellez@WHotels.com. I look... More 

1 review
5 of 5 stars Reviewed 1 week ago

Thank you Gerald Tellez and the rest of the knowledgeable and competent staff at W Union Square. Your directions and referrals of places to eat and best ways around the city were spot on. The view of Union Square was very impressive. Gerald recommended eating at Irvington. The restaurant in the hotel and I am glad we did. The staff... More 

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Jeffery S, Thank you so much for your raving review on your experience with us. I am glad you enjoyed our newest addition Irvington Restaurant! I will share your kind words with my team and look forward to your return. All the best, Gerald Tellez More 

Punta Gorda, Florida
1 review
5 of 5 stars Reviewed 1 week ago

This hotel exceeded our expectations on many levels. We are brand loyal to Starwood but this was our first W experience. It did not disappoint! We had two rooms with a lock-out door so our kids could have the double beds and we could have the king. The rooms were spacious, clean and well appointed. The Union Square area was... More 

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello SEHoward, Thank you for taking the time to write a review on your recent W Experience. I am glad my team was able to Wow you and your family on such a joyous occasion. If you should need any assistance on an upcoming visit please feel free to contact me directly at Gerald.Tellez@WHotels.com. I truly appreciate reading your review... More 

Delhi
1 review
2 of 5 stars Reviewed 1 week ago

I was booked in this hotel for 4 nights, requested for an early check-in, reached the hotel at 9:30 am. I understand that an early check-in could be an issue but rude behaviour is not expected. Got to the hotel with big luggage, absolutely no one to help, even the guard outside even refused to hold the door, which was... More 

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Sandeepamar, Thank you for bringing this to our attention. Please accept my sincere apologies for all the inconveniences you experienced from the start of our visit with us. I am glad I was able to accommodate your early request. We will follow up with our team internally and hopefully you notice a huge difference during the remainder of your... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A great location for a short trip. A foodies dream location. The Union Square green market adds to the flavor of the neighborhood. Many fine restaurants within walking distance of the hotel. Our room was large by New York standards.

Was this review helpful? Yes 2
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Gaye A, Thank you for writing a review on your recent visit with us. I am glad you enjoyed the hotel and especially the green market right in Union Square. I too enjoy having that at my fingertips. If I can be of any assistance on an upcoming visit with us please feel free to contact me directly at... More 

Los Angeles
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I spent 3 nights at the hotel. Stella at the front desk was able to rush a room for an early check in (noon) after a red eye. Manager Mickey was also very helpful. The bellmen and almost al the staff were very polite and helpful. Our room (2108) was large, bright and spacious. Now the downside.... More 

Was this review helpful? Yes 1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello 1FunMumm, Thank you for taking the time to write a review on your visit with us. Please accept my sincere apologies for all the inconveniences you experienced on the downside of your visit. I can see how these concerns can really make or brake your stay. On the positive side I am glad that Mickey and Stella were very... More 

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