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All 446 New York City hotels

W New York - Union Square

4.5 of 5 Hotel   |   201 Park Avenue South, New York City, NY 10003 (Gramercy Park)
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Ranked #152 of 446 hotels in New York City
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 5 days ago
Genevieve D Brooklyn, New York, United States
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823 people have reviewed this hotel

Traveler rating
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129
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Brooklyn, New York, United States
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

you cant really go wrong with the w. this hotel is in a great location and the room was clean and comfortable. we stayed here on our wedding night and the front desk sent up a bottle of champagne, which was very nice.

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Lincolnton, North Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was our first visit to a W Hotel and it was amazing. Friendly and helpful staff, excellent room service, wonderful location! A special thanks to Bill and the staff for making our amazing weekend wedding celebration with our son so wonderful!

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Lugano, Switzerland
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I love the W hotels but was expecting more. The rooms are ok, service is good, staff is friendly. The elevator is the worse part of all. Takes too much to go up and down. Room service and food was pretty good, and the location is also nice. But as I said not enough for a W!

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San Francisco, CA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

As W's go, this one is a bit lacking. My key gripe is service. My expectations of New York City hotels are low to begin with; the W Union Square met those expectations. Generally disengaged staff, the Whatever Whenever desk really puts the "whatever" into the job (didn't even look away from the computer screen when I started talking!), and... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Chuckymatt, Thank you for taking the time to write a review on your recent stay with us. Please accept my sincere apologies for the service you recieved during yoru experience. We here at W Hotels always strive to provide our guests with the utmost in customer service. I will share your comments with the members of my team, and... More

Minneapolis, Minnesota
Top Contributor
80 reviews 80 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed in a number of W Hotels and this one certainly isn't the nicest or coolest one (W Santiago!), but the location can't be beat. You can walk to just about everything or a pretty short cab ride. The hotel itself is nice and clean, but doesn't have a ton of amenities (it does have a nice gym in... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Paul, Thank you for taking the time to write a review on W New York Union Square. We always appreciate when our guests write about our hotel. I hope you had to opportunity to visit our restaurant Olive's and were able to enjoy the Union Square Green Market. I will share your wonderful comments with my team. If I... More

Canadian in London
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have always wanted to stay here at the W Union Square Hotel and finally got my wish! My husband and I stayed in a "Wonderful" size room and it was spacious and comfortable. My only gripe was that we could hear our neighbors talking in the middle of the night. Otherwise, we loved the amenities, enjoyed the free coffee... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Qtram- Thank you for taking the time to write a review on W New York Union Square. It is always nice to read such positive feedback about our hotel and team. Next time you visit with us please ask for a quiet corner room, if available. These corner rooms have less guest around them to cause any sort of... More

Seattle, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I visit NYC annually and this was our first time staying at the W New York. We will definitely be back! The location is perfect, especially if you want to visit some of neighborhoods without the drama and hype of Midtown. The service is excellent; David Delvalle really attended to all our needs and was truly accommodating,... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Johanna, Thank you for taking the time to write a review on W New York Union Square. It is always nice to hear such raving reviews on our hotel and staff. I will share your wonderful comments with David, our Welcome Ambassador. I am sure he will be thrilled to read such wonderful comments. I am glad David welcomed... More

New York City, New York
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here while we were celebrating his birthday. I emailed ahead of time to let them know it was a special occasion and they gave us a great room upgrade, sent an amazing dessert platter to our room and gave my husband a little present. It was really fantastic. The room was spacious and clean. The... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello BigAppleMamma, Thank you so much for taking the time to write a reveiw on W New York Union Square. We always appreciate all of our guests feedback. I am glad you enjoyed your stay with us. I hope you had the opportunity to enjoy dinner at Olive's restaurant. If I can be of any assistance on an upcoming visit... More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room at the W was spacious and very quiet and the location of this hotel is fantastic. So close to lots of good restaurants and subway. The doormen were not great, sometimes they were there, sometimes not. It was particularly irritating when my daughter and I needed a cab that the doorman was talking with a friend on the... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Disugi, Thank you for taking the time to write a review on your recent experience with us. Please accept my sincere apologies for all the inconveniences you experienced during your visit with us. I will share your comments with the member of our Welcome Door Ambassador and Welcome Desk team. I would like to update your SPG profile to... More

Maryland
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I were visiting our college student son and the W Union Square turned out to be an excellent choice. The room was spacious, especially for NYC. The staff were friendly and efficient at check-in, check-out and in between. (The doormen could have been a little more helpful in getting cabs in the rain, but all in all... More

Was this review helpful? Yes 1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello 4ontheroadMD, Thank you for taking the time to write a review on W New York Union Square. We always appreciate all of our guests feedback. I am glad you found your new home away from home in New York City. I will share your wonderful comments with the members of my team. I hope you had the opportunity to... More

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Additional Information about W New York - Union Square

Also Known As:
w New York - Union Square Hotel
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Address: 201 Park Avenue South, New York City, NY 10003
Phone Number:
Location: United States > New York > New York City > Gramercy Park , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Green Hotel in New York City
#28 Romantic Hotel in New York City
#91 Luxury Hotel in New York City
#106 Business Hotel in New York City
#152 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W New York - Union Square 4.5*
Official Description (provided by the hotel):
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 
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