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W New York - Union Square

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201 Park Avenue South, New York City, NY 10003
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W New York - Union Square
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1,098 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Doesn't get much better than this! Very nice hotel next to Union Square, guestrooms are average size (some would say larger than most you see in NYC), some sound-proofing issues (you're right on the street and with all the police/fire/ambulance sirens going day and night, pretty hard to block them all out). You know how when you go to a... More 

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San Jose, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Second time I come here and I have the same feeling that people here are not properly trained to be courteous. I am an SPG guess and when I checked in today the first thing that I was asked for what "What can I do for you?". Did not even want to look at my SPG Passbook on my phone.... More 

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Miami Beach
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here several years ago with old sad rooms. I was reluctant to come back but this was where I was put up for business. It has cleaned up so much. The rooms were new and clean. Amenities were amazing. Bliss. The best. Concierge Bernarde and Tanya are the best. They helped make my stay amazing with individual attention... More 

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Philadelphia, Pennsylvania
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel several times over the last 10 years. I keep coming back to it because of its fantastic location. Most of my recent stays have been for pleasure for 1-2 nights at a time. This past weekend we stayed for 2 nights and had a great room (corner room with great views). What makes this... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I've stayed at this hotel preciously without issue. This time, I booked a junior suite, arrived at the hotel around 2:00pm...checkin is at 3:00pm, and waited in the lobby. Just to be told that the previous occupants had a late checkout. Ummm it would've been nice if someone had told us before hand. So we had to take a lesser... More 

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Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW

The Union Square Farmer's Market had booth after booth of fresh vegetables and fruits. The flower booths rivaled Pikes Place! I was amazed at the variety of local produce, and the quality and value was excellent. They also had baked goods, but I didn't check them out.

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Uk
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the location to the quality of the rooms I will keep on coming back here. The staff always go above and beyond the call of duty and you feel like you are in the heart of the real city.There are plenty of places to eat out nearby.

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Joe P, Thank you for taking the time to write a review on our hotel. I am glad you enjoyed your visit with us. We look forward to your next one. All the best, Gerald Tellez More 

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay at the Union Square W Hotel once every 4 - 6 weeks and it has just undergone a refurb, Rooms a good size, however due to the architecture of the building, a high floor does not always mean a good view. This establishment's #1 benefit is it's location, the food at the restaurant is good but not great,... More 

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Adnan, Thank you for taking the time to write a review on your visit with us. I am glad you enjoyed your stay. Anything I can assist you with on your next visit please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to your next trip. All the best, Gerald More 

toronto
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We always stay at the W Hotel Union Square. The rooms are spacious, and light.. The negative side of this hotel is that there are only 2 working elevators, so the wait can be extremely long (15 min)... also, the doorman are missing in action. We helped a woman, with a double stroller, and all of her shopping bags. She... More 

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Pearlto, Thank you for taking the time to write a review on your visit. I am so sorry our lifts caused a delay during your visit. We are at the very tail end of our guest lift modernization. In a couple months we should have all the lifts working and all brand new. I really hope you notice a... More 

Sydney, Australia
Level Contributor
108 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at some of the other NYC W's, as well as the Seattle W, and my experience has been hit-or-miss. Despite that, I've remained curious about the W Union Sq over the years. So I decided to stay here from May 27-30 in a Wonderful Room in room 1603, and I'm glad I did. Unlike my last 2 W... More 

Was this review helpful? Yes 1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Trekkingtheglobe, Thank you for taking the time to write a review on your visit with us. We always appreciate all of our guests feedback on your trip. I will share your review the members of my team. Hopefully when you return you notice a difference in the levels of service we provide at the Welcome Desk. On the positive... More 

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