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W New York - Union Square

4.5 of 5 201 Park Avenue South, New York City, NY 10003
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#151 of 453 Hotels in New York City
919 Reviews 4 of 5 stars
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W New York - Union Square
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W New York - Union Square
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919 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Top Contributor
387 reviews 387 reviews
40 hotel reviews
855 helpful votes 855 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great location matched by efficient and friendly service. Prompt valet. Smooth and effortless check in and check out. Fast elevator. Although I'm not the biggest fan of their contemporary room decor, the views from our room was splendid. The common spaces of the hotel are so zen it seems to have a calming effect on the guests. Everyone seem prim... More

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San Francisco
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The W is centrally located, kitty-corner from Union Square. What this means is you can hop into any taxi and just say "Union Square" and you will get to within one block of the hotel. Wide taxi lanes around the Square means you can easily exit the cab at curbside, orient yourself and walk to this hotel sited at the... More

Was this review helpful? Yes 1
Taipei, Taiwan
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I lived in NYC for several years and it's always feel good to come back again. Instead of staying in Times Square like other tourists, I prefer this W Hotel in Union Square as you can find yourself closer to local New Yorkers. Union Square has lots of good restaurants and bars, also fantastic farmer's market on the Saturday. The... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Jason, Thank you so much for sharing your experience with us. We always appreciate all of our guests comments. I am glad you enjoyed our neighborhood and all it has to offer on your trip. If I can be of any assistance on an upcoming return visit please reach out to me directly at Gerald.Tellez@WHotels.com. I look forward to... More

Buenos Aires, Argentina
Contributor
16 reviews 16 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I feel really good each time I came to the W Union Square. People are very friendly and kind. The rooms are big and comfortable and The Living Room Lounge is cool. "Nothing is perfect", you have to pay for the in-room wifi service and the area is noisy with ambulances, firefighters... but this is New York. Nevertheless, I really... More

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Claupt, Thank you so much for sharing your experience with us. I am glad you enjoyed your stay in New York City. Please reach out to me directly at Gerald.Tellez@WHotels.com when you plan on visiting. I look forward to hearing from you. All the best, Gerald Tellez More

SCHENECTADY
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Was in town for our 10th anniversary, having stayed at the hotel before we always enjoy the location and peacefulness in the area. Within walking distance of many attractions in the union square area. Eddie at the front desk and everyone else went out of there way to make the stay very enjoyable!!!!!!

Was this review helpful? Yes 1
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Lawrence, Thank you so much for sharing your experience with us. It is always nice to read such positive feedback. We look forward to your return. All the best, Gerald Tellez More

Chicago
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was a wonderful stay at the W in a Union Square. Highlights was the "Fabulous" room, which was a great size....bathroom could have been slightly bigger but this is NYC and most W bathrooms tend to be smaller. The staff was amazing. From Tanya in hospitality, Eddie at the front desk and Bernardo in concierge. They went out of... More

Was this review helpful? Yes 1
Miami Beach, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Checking into the W hotel late on Friday evening, we were treated to a beautiful lobby with water and fruit when you walk in. Great location right off of Union Square train stop. The check in was quick and easy. My nephew, this trip was his birthday present, questioned the staff about the room. Was the bed big enough and... More

Was this review helpful? Yes 2
Honolulu, Hawaii
1 review
1 of 5 stars Reviewed 2 weeks ago

Unfortunately again we experience a not so pleasant stay at the W hotel chain. We really wanted this stay at the W Union Square to outshine all of the prior stays but it just did not happen. The only W that we would go back to would be the W in Washington. Everything was outstanding. Staff, service, location - everything... More

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Sophy, Thank you for sharing your experience with all of us. Please accept my sincere apologies we didn't meet your expectations. I hope when you return to New York you give us another opportunity to turn this around and win you back over to W. Please reach out to me directly at Gerald.Tellez@WHotels.com I look forward to your return!... More

Atlanta, Georgia, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I would like to start off by stating that I have 100 nights in hotels in 2014 alone--I know quality hospitality when I see it. When it comes to hotels, I am extremely picky, as they are essentially a second home to me. I have seen it all--dirty mattresses, rude employees, and everything in between. My recent stay at the... More

Was this review helpful? Yes 2
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Andrew, Thank you for taking the time to write a review on your visit to W New York Union Square. It is always nice to read such wonderful commpliments of our team and location. I hope you had the opportunity to dine at our new restaurant 201. We look forward to your next visit. All the best, Gerald Tellez More

London, England, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Returned form New York last month in August 2014.Went to New York with family for a city break. Location, staffs and the services were excellent. Had a free wi fi at room and at the lobby. Close to all amenities including restaurants and metro. Hotel was close to 5th Avenue and major street. Times square was within walking distance. We... More

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Hafiz, Thank you so much for taking the time to write a review on your recent stay with us. It is always nice to read such raving reviews on our location and staff. I will share your wonderful comments with our teams. On an upcoming visit please reach out to me directly at Gerald.Tellez@WHotels.com so I can ensure you... More

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Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Phone Number:
Location: United States > New York > New York City > Gramercy Park , Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square

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