Super convenient location. I stayed here for work and the location was perfect. But if it weren't a work trip and location mattered less, I'd stay elsewhere. Rooms were nice but not fabulous. Wouldn't be my first choice for a NY hotel.

I stay here periodically for both business and pleasure and always have a great experience. The refurb has made it even better. New style, fresh. Great service. Not cheap but you're paying for a fantastic location and it's far and away my favourite NYC W Hotel.

I had to go to New York on business and I knew right away I was booking at W. This is the second time I've stayed here. My first time was so amazing. I contacted Mr. Tellez (Gerald) who remembered me from my first visit. Im from California and the fact that he remembered me speaks volumes. Anyway, just like... More

Since I am in the middle of a platinum challenge, I decided to try the Union Square W due to its proximity to our NY office. This was my first time staying at this property as it’s always on the high side for price around the area. After a less-than-average experience at the Gansevoort Park during my last stay in... More

I've stayed here 4 or 5 times now and every time I visit New York I think about staying somewhere new....then always end up back at the W Union Square. The staff are amazingly friendly, the bar is buzzy and great fun and the rooms are large (amazing for New York), modern, comfortable and well appointed in terms of large... More

I recently stayed at the W Union Square. As soon as I entered the buzzing lobby of the hotel, the W team made me feel like I was at my home away from home. Check-in was seamless and the staff were extremely friendly and helpful throughout my entire stay. My room was great. It was located on the 10th floor... More

I didn't enjoy my stay in the W Union Square and will not be returning. The main problem was the service, which was poor: the last thing you want when you arrive late at night direct from a flight from overseas is a receptionist who isn't helpful and gives you incorrect information regarding the hotel's policies - not a great... More

We stayed at W Union Square for two night last week and I've stayed there once before. We were supposed to stay another two nights this week but changed last minute to stay at The James. We were very glad we did. The location is good, but the rooms and the service cannot compete with other offerings in its price... More

Recently needed a hotel in the Union Square area. Not much else available unless you do B&B or rooming houses. While the W was more expensive, I was able to get a better rate than rack rate. It made it worthwhile and greatly influenced my decision. The hotel is very nice, extremely clean, staff very courteous. The beds were extremely... More