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W New York - Union Square

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201 Park Avenue South, New York City, NY 10003
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W New York - Union Square
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W New York - Union Square
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1,055 reviews from our community

Traveler rating
    501
    322
    145
    58
    29
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173
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frederick, Maryland, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Very classy hotel, great location, nice room, not enough outlets Great bar, small but classy lounge area. Very nice restaurant with great service. Lots of great restaurants right around the hotel. I would recommend this to anyone. A little pricey though.

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San Diego, California, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Loved this hotel and Union Square is wonderful. The rooms are relatively large for NYC and the bar and restaurant is terrific. Excellent hotel with a cool vibe and great service. Of all the W's I've stayed in, this is one of the best.

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Amherst, New Hampshire
Contributor
15 reviews 15 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Don't underestimate the importance of a great doorman in NYC---The W Union Square has one of the best. Part valet, part historian, part concierge, these gentleman are warm, welcoming and just terrific. David, in particular, made our trip very special. Great hotel, great location, nice rooms and overall welcoming.

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Playa Paraiso
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We had booked and prepaid for a corner room with view and they did not honor it. What made me more aggravated was the staff on duty that night were not truthful about it. Also there were elevator issues the entire time we stayed there. Not consistently working, very inconvenient. Maid was outstanding, and some of the valet and door... More 

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Boston, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed in this hotel many times, sometimes as frequently as weekly. The rooms are always clean, the staff is very nice and I have always enjoyed my stays here. I am not the pickiest of hotel patrons, but I also enjoy quality and like to have a comfortable retreat at the end of a long day for relaxing... More 

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Vancouver, BC
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I must say this stay was my worst of any W property starting right from check in. When I got to the counter around 1am, there was one woman waiting with nobody at the counter. After a couple minutes, I asked her if she had been helped. She said the desk person had gone to get a manager. The attendant... More 

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Montreal, Canada
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Genuinely friendly and professional service made this the best of my three stays at the W Union Square. Excellent location, walk everywhere or jump on the Union Square 14th Street subway. Not the newest property but pretty well maintained. Nick and Stella at the Front Desk were tops with problem solving and tourist assistance. The housekeeping service (18th floor 16-17... More 

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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the W Hotel Union Square twice in the last three months. Their staff's commitment to providing a perfect stay was unparalleled. My room was beautiful, the bed luxurious, the entire staff courteous and extremely helpful.

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Gweng238, Thank you for writing such a raving review on your experience at W New York Union Square. We really appreciate your comments. If I can be of any assistance on a future visit with us please reach out to me directly at Gerald.Tellez@WHotels.com. I look forward to hearing from you. All the best, Gerald Tellez More 

New York
Top Contributor
132 reviews 132 reviews
8 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If your visit mostly has you downtown this is a decent choice if you can afford it. Dep on your taste, rooms colored bright blue and red either thrillingly modern or Ikea showroom meets Alice in Wonderland (each W is designed differently). Very comfy with very good service and usual amenities. Bathtub and/or view rooms on request (dep on your... More 

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Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Knohanz Thank you so much for your review on W New York Union Square. We always appreciate all of our guests feedback about their experience. On your next visit with us please reach out to me directly at Gerald.Tellez@WHotels.com. I look forward to hearing from you. All the best, Gerald Tellez More 

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I'm a longtime SPG member and have been to all the W hotels in NYC. This one in Union Square is easily the best, and the service quality and fit and finish of the rooms is very good, meets my expectations. Actually I managed to get upgraded to a suite so it was even better :). The concierge directed us... More 

Was this review helpful? Yes
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello bulgogs, Thank you for taking the time to write such a great review on W New York Union Square. It is always nice to read such great reviews on our team and hotel. If you should need any assistance on an upcoming visit please feel free to contact me directly at Gerald.Tellez@WHotels.com. I look forward to your return. All... More 

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