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3 West Club

3 West 51st St, New York City, NY 10019
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54 Reviews from our TripAdvisor Community

Traveler rating
    19
    26
    5
    1
    3
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14
22
2
8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and i had the pleasure of visiting New York 18-25 May this year.We booked a package,flights and hotel and we were lucky enough to stay at the 3 West Club Hotel on W 51st St Manhattan.Upon entering the hotel one is immediately struck by the elegance of the hotel,wood panelling,chandeliers and an old style feel to the place... More 

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Lenhartsville, Pennsylvania
Senior Contributor
36 reviews 36 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter's wedding was held here at 3 West Club, and rooms were reserved for family and friends. We were greeted by very professional staff who made the check-in process fast and easy. We took a slow elevator to our room (#806, Pennsylvania room), which was clean and comfortable. It did smell like an older relative's house, which added to... More 

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Atlanta, Georgia
1 review
4 of 5 stars Reviewed 5 weeks ago

A very comfortable stay. Nice chic room. Beds were soft and clean every time we came back to the hotel. Great walking distance to Times Square and a convenient grocery store beside the hotel. Would recommend to anyone and plan on staying again.

Review collected in partnership with Amoma.com

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Lafayette, Louisiana
Top Contributor
88 reviews 88 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 31, 2015

This little gem is tucked behind a small door across the street from Rockerfeller Center. Nice price, nice size room, great staff and perfect location between 5th and 6th, blocks from central park. The only negative was that we couldn't control the temperture in the room, which was too warm for us even though we had them disconnect the radiator.

Was this review helpful? Yes 1
Omaha
Top Contributor
120 reviews 120 reviews
20 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed February 8, 2015 via mobile

We have been staying at this hotel ever since we discovered it back in the mid 1990s. The location is THE BEST and within walking distance to everything in midtown. As other reviewers have noted, the facility is historic but we have found the rooms to be comfortable, extremely clean and the staff very responsive to our needs. If you... More 

Was this review helpful? Yes 4
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 5, 2015

Location good. Room good. Cleanliness good. Customer service RUBBISH. Do not expect warm, friendly, can I help you with anything? service from this hotel. They watch you come and go with barely a hello. On checking in the evening girl wouldnt even look at us. The room heater was off and after asking twice for it to be looked at... More 

Was this review helpful? Yes 2
Louise S, Public Relations Manager at 3 West Club, responded to this review

Thank you for your comments on your recent stay at the 3 West Club. I'm very sorry to learn of your disappointment with the level of customer service you received. I can assure you the experience you had is not the norm and your comments and stay are being evaluated so we can learn from the process and correct the... More 

Nottingham, UK
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 25, 2014

We originally booked to stay here for 3 nights at the beginning of our new england trip, but also stayed the two days we had at the end too. This hotel really does have an old style elegance and charm to it. On our first stay we had a huge room and although there was a wedding one night, it... More 

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Louise S, Public Relations Manager at 3 West Club, responded to this review

Thank you for much for your review of the 3 West Club. We are delighted you had a nice stay and that you enjoyed our location, hotel and staff. You will be interested to note that we have just started testing WIFI in some of our hotel rooms which we hope to roll out to all of the rooms by... More 

Jamaica, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 5, 2014

I was here for a morning conference. I thought the building was classic/vintage which was kind of nice. They were working on replacing the fire alarms, so there were some wires and boxes sticking out of multiple walls. It was disappointing that there were no restrooms offered on the floor of the ballroom, I made multiple trips up backstairs in... More 

Was this review helpful? Yes 1
Louise S, Public Relations Manager at 3 West Club, responded to this review

Thank you for your comments on the 3 West Club. We appreciate hearing from our guests. We are in the final stages of a fire alarm installation which is mandated by the NYFD thus there are 1-2 small 3 x 3 wall boxes without their covers on them in some of our conference space; I'm sorry to learn that this... More 

Killeen
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 1, 2014 via mobile

I phoned ahead to ask for the check in time and was informed it was 3 pm. I knew I'd arrive a bit earlier than 3 pm, so I specifically asked if there was a business center where I could work until my room was ready. I was told "absolutely". Upon arrival at 2:30 not only was my room not... More 

Was this review helpful? Yes 2
Louise S, Public Relations Manager at 3 West Club, responded to this review

Dear Sandi, I am so sorry you experienced awful service at our hotel. I can reassure you it is not what we expect of our staff and I am reviewing the situation to find out exactly what happened at our end. I am also sorry this wasn't brought to management's attention at the time you arrived so we could have... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 21, 2014

We stayed in the 3 West Club Hotel via our trip booked by Thomas Cook. Having read the reviews prior to staying, we had been informed that this was an historic building with traditional decoration to match. This hotel has a great location, only 2 avenues from Times Square and a 5 minute walk to Central Park & Subway. The... More 

Was this review helpful? Yes 2
Louise S, Public Relations Manager at 3 West Club, responded to this review

Thank you for your recent review of the 3 West Club. We are happy you stayed with us and you were happy with the location, the cleanliness of the rooms and the staff. We were sorry to learn that you were unable to utilize our bar and restaurant due to the dress code restrictions. As we are housed in the... More 

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