This was our second visit to a Kimpton Hotel and both stays have been literally perfect! The Muse is a fun hotel in a great location with truly outstanding customer service. Every single staff encounter we had was positive. And some were downright unbelievable. I had forgotten to add my InTouch number to the reservation, but the hotel staff spotted... more

stayed here at the Muse this past weekend. Walked in without a reservation even though online the rooms were around 249.00 on this particular weekend. Reservationist quoted us 389.00!!! We said forget it we'll go to the Comfort Inn across the street........suddenly the price came down to 309.00 hmmmmm. Anyway, the room was lovely, the bed incredibly soft. Rooms do... more

Perfect location, right near Bryant Park and Times Square. Central to everything! The rooms are fabulous! They are renovated, clean and the beds are so comfortable. The bathrooms are a great size as well. Free wi-fi for Kimpton In Touch members. Wine hour every night in the lobby, you can't beat it! And the lobby and restaurant have just been... more

Had a lovely stay at The Muse. The rooms are very clean, comfortable and modern. However, if you can upgrade to a non-standard room I would. The standard room (one we were placed in initially) was on a low floor and close to the hotel generators. The hotel staff were very accommodating and moved us quickly to a different room.... more

On Saturday, night, Oct 10th, the hotel next door (the night Hotel) had apermit for a special party. Despite us being on the quite side of the hotel, we and others we unable to fall asleep until approximately 4 am. The hotel staff, refused to take give up any compensation - not a penny (we only asked for one night... more

I stayed here one night and wished I stayed more! The lobby and bar are a preview to how modern and wonderful the rooms are. The staff was pleasant and accommodating. The rooms are gorgeous with everything you could want (love the Ipod dock as I forgot my charger!). The bathrooms are spectacular and stocked with AVEDA products. Who couldn't... more

First off, Kimpton hotels ROCK! I do not think we have ever had a bad stay at a Kimpton and this particular Kimpton is wonderful. I really enjoyed it more than the 40 Park location. First off, the staff is extremely present and friendly (and this was everyone), which is usually a stretch at most hotels. We were just there... more

I have stayed in a few hotels in NY and the Muse is by far the best one! I love the decor and the service was great too. Very clean and central to Time Square, subway and shopping. My family stayed there also from Australia and liked it alot but the only complaint they had was because their room was... more

My 75 year old mother and I spent a wonderful three nights at The Muse. It is a "trendy" hotel , with fashionable clientel in the lobby and adjoining restaurant. The location just off Broadway was perfect for theaters, museums, and window shopping. The hotel itself was beautiful. The room was large and the beds VERY comfortable. I would recommend... more