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The Muse Hotel New York

4.0 of 5 130 West 46th Street, New York City, NY 10036
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Certificate of Excellence 2014
The Muse Hotel New York
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The Muse Hotel New York
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2,084 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Ana
1 review
5 of 5 stars Reviewed 4 days ago NEW

We came to New York to see the 911 museum. We stayed at the Muse Hotel because a friend recommended it. We loved the smaller more intimate atmosphere. The entire staff was most helpful and we were in the center of everything!

Review collected in partnership with this hotel

Was this review helpful? Yes
New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I grew up in the NYC area and I've been around enough to remember that any hotel in the Times Square area was suspect. What a pleasant and downright awesome surprise to discover the Muse! It's is clean, comfortable, convenient--the staff is pleasant (Crystal was very nice at the front desk) and everything sparkled! As a germaphobe, it was a... More

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Naperville, Illinois, United States
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Have stayed at the Muse for business several times. Nice, Kimpton hotel - i.e., "boutiquey", smaller rooms but cool decor, etc. Midtown location right off Times Square great for tourists and decent for business. But found service lacking - no one opening the door or seemingly concerned. Front desk - one person was great - the other couldn't be bothered... More

Was this review helpful? Yes
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear John R, Thank you for your review. We do apologize for the dissatisfaction with your recent stay. Please know the service you experienced is certainly not standard or acceptable and I have shared the feedback with our team. We take pride in providing a four diamond experience and hope to have the chance to welcome you back again. Please... More

Seattle, Washington
1 review
2 of 5 stars Reviewed 1 week ago NEW

My husband and I have visited NYC numerous times and have enjoyed staying at different hotels. I selected The Muse for our 6 night vacation on the strength of other TA reviews and the fact it was a Kimpton property. We were both very disappointed with our room and the services. We were asked by email before our stay to... More

Was this review helpful? Yes 1
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Vickie N, Thank you for taking the time to give us a review We sincerely apologize for the dissatisfaction with your room during your stay. We have shared these comments with our entire team to learn and rectify the issues you experienced. We did review your reservation and see it was booked through a third party website and it... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

4 of us stayed for a 40th girls long weekend (Canadian thanksgiving) and we had a ball. The staff were all genuinely friendly and we were especially grateful for the advice from the front desk staff on restaurants and nightlife. They helped make our stay in NYC awesome.

Was this review helpful? Yes
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Eastcoast17, Thank you for the great review. We are so happy to know that our team helped make your girls only getaway a fun one! We hope to welcome you all back again. More

Killingworth, Connecticut
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Had relatives visiting from Washington state, and once again chose this hotel for it's proximity to Broadway...well, that, plus the efficient staff, the comfortable rooms, etc. We only had one night in town, and this hotel was the perfect choice. We'll be back in November, and December1

Was this review helpful? Yes
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Michael A, Thank you for the five stars. We are happy to know you enjoyed your stay with us and our location is perfect for your New York City getaway. We look forward to seeing you next month. More

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed in about 50 hotels in NYC over the years, and The Muse was one of the poor ones. This hotel was recommended to me by two friends who had taken their daughters to NYC for a 10th birthday present. I've stayed in lots of Kimptons before, so it seemed like a no-brainer. They liked the hotel and said... More

Was this review helpful? Yes 4
Omaha, NE
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our first time to NYC, we chose to spend 2 nights in The Muse. We arrived at 1:30 Friday afternoon, and the room was ready for us. This was the first of many times I would be impressed with The Muse and its staff. After checking in we got directions to Central Park, which is only about 10 blocks away.... More

Was this review helpful? Yes 1
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear BigMacOmaha_NE, WoW! Thanks for the great five star review! We are thrilled you enjoyed your stay with us and that our location was perfect for your New York City getaway. Thank you for your feedback regarding the restaurant. We have made sure to share these comments with our restaurant team. We look forward to welcoming you back again. More

Providence
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel, great location for theaters, big room (primer) and helpful staff. Especially Crystal at front desk who gave us great recommendations. Great coffee in am. A 5 star Kimpton Hotel. Would stay there again. Side street keeps Times Square noise down.

Was this review helpful? Yes
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear infojrmd, Thank you for the five stars! We are so happy to read that you enjoyed your stay with us. Thank you for the shout out about our fabulous concierge! We hope to see you again soon! More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well, besides the great central location this hotel has top notch service! Crystal at the front desk was very welcoming and accommodating to a west coast traveler. From housekeeping to front desk to bell service, this team really had it dialed in during my stay. Room was exceptionally clean, welcome amenity was executed nicely and once again, the service was... More

Was this review helpful? Yes 2
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear TeamThiele, You definitely can’t beat our fabulous location! We are so happy you enjoyed our proximity to Times Square! Thank you for mentioning our team as providing exemplary service and the great shout outs! We hope to see you again soon. More

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Additional Information about The Muse Hotel New York

Address: 130 West 46th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Muse Hotel New York 4*
Number of rooms: 200
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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