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All 453 New York City hotels

The Muse Hotel New York

4.0 of 5 Hotel   |   130 West 46th Street, New York City, NY 10036 (Manhattan)
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89%
Ranked #34 of 453 Hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Carolyn S Boston, Massachusetts, United States
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2,038 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston, Massachusetts, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This might sound like an unusual perk to start out my review, but the bathrooms in the lobby are AMAZING!!!! Each bathroom is decorated differently (Glam, Envy, Passion, etc.). It literally made me not want to leave the bathroom as silly as that sounds. I had a room with two double beds. It was sooo spacious and comfortable. One night... More

Was this review helpful? Yes
Brooklyn, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Having stayed at other Kimpton properties, I had high expectations about my visit to The Muse. I stayed here with my partner over Labor Day Weekend. The front desk staff was excellent, extremely courteous and gave us some good recommendations about places that were gay-friendly. The room had ample space for the two of us and was beautifully decorated in... More

Was this review helpful? Yes 1
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Michelle G, Thank you for the awesome review. We are thrilled you enjoyed your stay with us and we lived up to your expectations. Thank you for being a loyal Kimpton member. We look forward to seeing you again soon. More

London
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first visit to New York, and had seen this hotel had good reviews. The location so close to Time Square and the touristy bit is excellent, also it's central for the rest of Manhattan. After a long day and flight the reception staff were very cheerful however we ordered two rooms but got given one. This was... More

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ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Lennys606, Thank you for taking the time to give us a review. While yes we don’t have much of views, we are thrilled to know that our location was perfect for your New York City getaway. We do apologize about the issues you experienced on the first day with the mattress but pleased we got this rectified. Please know... More

Scottsdale, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I love Kimpton hotels usually. This one needs a bit of work, lobby and check-in was great. We got to our room, I go a deluxe King room, and it needed some work. There was a musky wet smell and the room was humid. The window was high so we could not see out of it, but folks in the... More

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ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Angela S, I do want to apologize as it seems as though we missed the mark on your recent stay with us. The issues you experienced are certainly not standard or acceptable and we have made sure to share the comments with the specific departments to learn from this. We hope we have the chance to welcome you back... More

southern ontario
Contributor
18 reviews 18 reviews
15 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Muse September 6-10/14. Convenient location - close to Times Square, theatres and the pre and post theatre restaurants. Our room was spacious, well appointed and the bed was very comfy. Plenty of space for unpacking our suitcases. (We were in an Executive King). Bathroom was big enough and the water was always hot. Our room was... More

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ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear luvztravel, Thank you for taking the time to give us a review. We love hearing that you were able to enjoy Nios while you were with us and thank you for mentioning our team as providing exemplary service. I do want to apologize about the noise you experienced due to the garbage trucks. Please know we have rooms which... More

Alexandria, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here recently for an extended four-day theater weekend. The Muse is in a great location, tucked in just off Times Square, but without the traffic and people-crush. The best thing about the property was the Kimpton staff - there wasn't a single person we interacted with during our stay, who didn't seem to be genuinely interested in making... More

Was this review helpful? Yes 2
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Dr B, Thank you for the EXCELLENT review. We are thrilled you enjoyed your stay with us. We are happy that our engineering team was able to assist the eco friendly HVAC system. We hope to see you again. More

Norwich, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed in the Muse hotel recently for a four night stay and loved it! Brilliant location, so close to Times Square and all the restaurants and shops yet it felt like a million miles away once you'd walked through the door! Rooms were spacious, very comfortable and easily cool enough as it was very hot when we were there.... More

Was this review helpful? Yes
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Eastcoaster49, Thank you for the fantastic review. We are thrilled you loved our location as well as our property. We love knowing we were able to come to your rescue with both the transportation and your dress… little things like this help make your stay a little stress free. We hope to see you again. More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved staying here. Location is amazing, one block from Times Square, but quietly tucked away. Room was clean, plush. Not huge but not tiny. Outstanding service. Free wine every night. Couldn't have picked a better place to stay. If you sign up for Klimptons free rewards program, you get free wi-fi.

Was this review helpful? Yes 1
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Marilee28, Aww we love you too! We are thrilled you enjoyed your stay with us. Thank you for being a Kimpton Karma member. We look forward to seeing you again. More

Salt Lake City, Utah
Top Contributor
174 reviews 174 reviews
48 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I wanted to love this hotel. The location really is convenient. Excellent if theatre is a primary purpose for the visit. But lots of things were just off. These are the smallest closets and dressers in NYC. The bathroom was ok but there were some annoying features with the amenity offerings. And when i went for a cold coke in... More

Was this review helpful? Yes 1
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear sfdann, Thank you for your review. It seems as though we missed the mark during your stay. I am happy to read that you enjoyed the location of the hotel. I do apologize about the keys not working during your stay. Unfortunately keys can be demagnetized if close to phone or magnets. I will be sharing your comments with... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The room card stopped working and they wouldn't give me a new one because my mother was out. Their solution? Kicking me out until the person who pays for the room arrives. My mother was obviously thrilled. Keep in mind that the room card is highly sensitive and would stop working often. The location looks like a ghetto and the... More

Was this review helpful? Yes 2
ManagerMuse, Manager at The Muse Hotel New York, responded to this review

Dear Annoyedfag, Thank you for taking the time to give us a review about your recent stay. We do apologize about the frustrations you experienced with the key cards. I completely understand how frustrating this can be, but unless your name in on the reservation and with ID we unfortunately cannot make keys. This is for everyone’s security. I will... More

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Additional Information about The Muse Hotel New York

Address: 130 West 46th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Muse Hotel New York 4*
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Also Known As:
Kimpton New York City
New York City Kimpton
Muse Hotel New York

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