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Hyatt 48 Lex

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517 Lexington Avenue, New York City, NY 10017
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Hyatt 48 Lex
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Hyatt 48 Lex
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667 reviews from our community

Traveler rating
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    54
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alpharetta, Georgia
Top Contributor
202 reviews 202 reviews
73 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In the past 3 months I have stayed at multiple Hyatt properties in NYC (Hyatt Place, Grand Hyatt, Herald Sq) and the Hyatt 48 Lex tops them all! from the excellent staff - special mention Cody - who sent an email shortly after checking in, letting me know that he would be happy to help should i need anything during... More 

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Annette T., WOW! Thank you so much for taking the time to write such a wonderful review! I am beyond pleased to hear how much you enjoyed your stay with us at Hyatt 48 Lex! I will be sure to share your kind words with my entire staff, especially Cody and Aliana! I look forward to the next time... More 

Bridgewater, New Jersey, United States
Top Contributor
73 reviews 73 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hyatt 48 Lex is a surprisingly small hotel on the corner of Lexington Ave and 48th St - hence the name. It is a narrow property with a microscopic lobby. We spent one night in a corner room on the 19th floor, with a partial view of the Chrysler building. There is a 'lounge' on the second floor where a... More 

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Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Darylqu, Thank you so much for taking the time to write us a review! I’m happy to hear that you enjoyed your stay with us at Hyatt 48 Lex. I hope you choose to stay with us again the next time your travels take you to New York City. Wishing you the best, Rob More 

Venice, Italy
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Tried this property for 1st time and were so glad we did! All staff -- particularly Nihaal Tandon -- met every expectation and more with outstanding service, amiability, courtesy and efficiency. Room was very clean and cozy, with terrific (very spacious and user-friendly) bathroom. Will definitely return!

Was this review helpful? Yes 2
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Phyl K., Thank you so much for taking the time to write such an amazing review! It’s wonderful to hear that you enjoyed your stay with us at Hyatt 48 Lex! I will be sure to share your kind words with my entire staff, especially Nihaal. We look forward to the next time you stay with us! Wishing you... More 

Top Contributor
54 reviews 54 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Property is so cramped, no extra space. Suites are tiny and noisy, can hear all going on in street below and other rooms. Lounge on second floor ok but not opened long enough and very little to eat and drink, need to treat Diamond and Plat members better than average. Wifi ok, room was haunted, no sleep. Housekeeping sucks, really... More 

Was this review helpful? Yes 1
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Eliza W., Thank you for taking the time to write us a review. Here at Hyatt 48 Lex we appreciate all feedback and will take into consideration your comments. Wishing you the best, Rob More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've come to expect very little from large chains yet feel enslaved by them due to their loyalty programs. Hyatt has done it right at 48 Lex with a boutique that has charm and high end finishes. From the beginning, you know something is different when instead of walking into a soulless cavernous lobby you have 1 large island with... More 

Was this review helpful? Yes 1
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Finny52, Thank you for taking the time to write such a wonderful review! I am happy to hear that you enjoyed your stay with us and were able to take advantage of the amenities from our second floor living room. Should your travels bring you back to New York City, I hope you choose to stay with us at... More 

Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

As expected in NYC, small rooms. Odd lobby layout, slow elevators. Modern style decor, decent bed, no tub. The sink was stopped up, but eventually drained each time I used it. The continental breakfast offered isn't put out at the stated time and even when it's out, there isn't much to it. The waitstaff appeared to be in no hurry... More 

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear TravelBug6650, Thank you for taking the time to give us feedback on your stay at Hyatt 48 Lex. I do apologize that you were not completely satisfied with our service and I assure you I will look into each of your points of complaint. I do hope you choose to give Hyatt 48 Lex another try in the future.... More 

San Francisco, CA
Contributor
17 reviews 17 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms may be a bit smaller compared to what I am used to at the Hyatt Place, but the staff here clearly made the stay very enjoyable. When I checked in, Hannah actually upgraded me to a corner room on the seventh floor. This staff actually reads the employee profiles and requests. Ariana, one of the hostesses in the... More 

Was this review helpful? Yes 1
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Vegaztony, Wow! Thank you so much for taking the time to write such a lovely review! I am beyond pleased to hear that we were able to make your stay with us that much more enjoyable. I will definitely share all of your kind words with my entire staff. I will also make sure that your Gold Passport Bonus... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My recent stay at 48 Lex was amazing. The staff were so friendly and made me truly feel at home. I would highly recommend this Hotel to anyone that is visiting New York. A big THANK YOU to Shaheeda who's smile and positive welcoming attitude made each day brighter !!!! I will gladly return to 48 Lex on my next... More 

Was this review helpful? Yes 2
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Martin L., Wow! Thank you so much for taking the time to write such a lovely review! I am happy to hear that you thoroughly enjoyed your stay with us at Hyatt 48 Lex! I will be sure to share your kind words with my entire staff, especially Shaheeda. I look forward to the next time you stay with... More 

London, United Kingdom
Top Contributor
69 reviews 69 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very unusual hotel. No bell boy(so no help with luggage), no concierge other than a one person reception desk that is often not manned. Incredibly stiff entrance doors not suitable for the elderly. Bathrobes in room on arrival then taken each day and not replaced so we repeatedly had to ask for fresh ones and ended up leaving a daily... More 

Was this review helpful? Yes 1
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Colin H., Thank you for taking the time to write a review. Here at Hyatt 48 Lex, we appreciate all feedback, whether positive or negative, and will take into consideration your experiences. I do hope you choose to give us another try in the future. Wishing you all the best, Rob More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a regular visitor prepare to feel valued. Extra coffees next to coffee maker, half and half and my favorite Greek yogurts in frig. The amazing staff remember my wake up call , have my newspapers delivered by 530 am AND ask me how things have been after each visit --then make adjustments to make each visit better. While frequent... More 

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Anne D., Thank you so very much for taking the time to write us a 5 star review! I’m happy to hear that our staff goes above and beyond to make your stay that much more memorable and comfortable! Looking forward to the next time you stay with us at Hyatt 48 Lex! Wishing you all the best, Rob More 

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