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Hyatt 48 Lex

4.5 of 5 517 Lexington Avenue, New York City, NY 10017
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Hyatt 48 Lex
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Hyatt 48 Lex
Hyatt 48 Lex
Hyatt 48 Lex
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608 reviews from our community

Traveler rating
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    46
    17
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

From the doormen, to check in to concierge and all other staff members i interacted with, this is one of the friendliest hotels i have ever stayed in. The lounge on 2cnd floor was open 24/7 and had a wine hour every evening.

Was this review helpful? Yes
Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Sleek and sheek...dark colors, smooth lines, very "euro", expected for an upscale Manhattan hotel. Great if you're staying alone...not so family oriented...bathroom doors slide but don't close all the way (on purpose). Personally, I don't want to hear what my spouse is doing in there. A little on the crammed side (but again its NYC). I won't be staying there... More

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st augustine
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Although this hotel has numerous good reviews, sadly this is the worst hyatt I have ever stayed in and also the lowest rating I have ever given any hotel I have ever stayed at and I am a 5 year diamond member with hyatt and gold with starwood. So I have a lot of hotels to compare this place to.... More

Was this review helpful? Yes 1
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear John S., I wanted to express how deeply sorry I am for all of the negative events that transpired during your stay. I will be following up with everyone involved personally. I do understand that you have been in contact with the Assistant General Manager, Brian Twomey, so I will follow up with him as well. It deeply saddens... More

Senior Contributor
37 reviews 37 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I loved this hotel. Felt like my own apartment in the city. The room was well appointed and comfortable. The lounge was welcoming. As a diamond member I also received the free vouchers to the restaurant for breakfast. I appreciated that they could be redeemed anytime. The only reason I didn't give it five stars is that some of the... More

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Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear RaeToGo, Thank you for taking the time to write such a nice review! I am glad to hear that you enjoyed your guest room, the second floor living room and were able to take advantage of your Diamond member amenities. Thank you for also bringing to my attention your point of view of our service, I will definitely take... More

New York City, New York
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here on a Saturday when we were in the city for a combined theater/family gathering weekend. Room was high above 48th Street so noise was not really an issue. The floor-to-ceiling windows are dramatic, and draperies did a good job of providing privacy and blocking out lights. The room and bathroom seemed very clean and well cared for... More

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Grayhill102, Thank you so much for taking the time to write such a lovely review! I’m glad to hear that you enjoyed your guest room and its features! If your travels bring you back to New York City, I hope you choose Hyatt 48 Lex once again. Wishing you all the best, Rob More

Zurich
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Positives: - Spacious and modern rooms with little kitchen - Very friendly and supportive staff - 2nd floor lounge with free continental breakfast and good quality coffee all day long - Free internet granted upon arrival Room for improvement: - Small gym in two rooms with no daylight - Too noisy air conditioning / heating system

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Swisstraveller78, Thank you for taking the time to write a lovely review! I am glad to hear that you enjoyed your guest room, amenities from our second floor living room, and most importantly had great interactions with our staff. Thank you for also bringing to my attention the areas in which you were not completely satisfied, all feedback is... More

Boston, MA
Contributor
13 reviews 13 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was here on a mix of business and pleasure in September of 2014 and stayed at Hyatt 48 Lex for the third time. The location is amazing with access to everything you'll need to see but set back from the chaos of Times Square. Before booking the room I emailed management to speak about the best rooms and value... More

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear John G., Thank you so much for taking the time to write such a thoughtful review! I am so delighted to hear that you enjoyed your guest room, the location of our property, and most importantly had great interactions with our staff! I look forward to the next time you stay with us at Hyatt 48 Lex! Wishing you... More

Tiverton, Rhode Island
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Hyatt 48 Lex during a quick weekend trip to the city. This is my first time staying at this hotel. If it is any indication of the review you're about to read, it will be my 1st choice the next time I am in New York City. -Hotel Staff: Karina and Robert at the front desk... More

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Keith C., Wow! Thank you so very much for such an amazing review! I am beyond pleased that you have found your new home away from home at Hyatt 48 Lex! I’m glad to hear that you enjoyed our second floor living room amenities, the location of our hotel, and most importantly had wonderful interactions with our staff. I... More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We absolutely loved this hotel!! The staff went above and beyond to accommodate us! They upgraded us immediately when they found out we were celebrating our anniversary. Even brought us complimentary chips and salsa to our room that evening. The girls at the front counter were so very sweet and kind to my husband and I, always willing to give... More

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear Amberdawn127, Thank you so very much for writing a wonderful review! I’m so glad that you had great interactions with our staff members and that we were able to make your anniversary that much more special. I will be sure to share your kind words with my entire staff. Looking forward to the next time you stay with us... More

CONNECTICUT
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I never care about service comments when i read reviews here, but the level of customer service at this hotel changed my mind. Each employee went out of his or her way to be gracious, helpful and cheerful. The rooms are great, clean and modern and the living room space with coffee and tea was just the extra touch that... More

Was this review helpful? Yes
Rob G, General Manager at Hyatt 48 Lex, responded to this review

Dear PEZMOM3, I’d like to thank you for taking the time to write such a stellar review! I’m glad to hear that you were able to take advantage of the amenities from our second floor living room and had wonderful interactions with our entire staff. Also, thank you for bringing to my attention your dissatisfaction with the bed in your... More

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Additional Information about Hyatt 48 Lex

Address: 517 Lexington Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt 48 Lex 4.5*
Number of rooms: 116
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Also Known As:
Hyatt 48 Lex Hotel New York City

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