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Hotel Pennsylvania New York

2.5 of 5 401 Seventh Avenue at 33rd Street, New York City, NY 10001
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#379 of 453 Hotels in New York City
7,813 Reviews 2.5 of 5 stars
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Hotel Pennsylvania New York
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Hotel Pennsylvania New York
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7,813 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (738)
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Waimanalo, Hawaii, United States
1 review
2 of 5 stars Reviewed yesterday NEW

To be honest the location was great, off the train, walked across the street and I was there. Staff was ok, checking in was a breeze. Went up to room and it was literally the smallest and awful smelling room I have ever stayed in, the heater did not work and being from Hawaii, I was FREEZING. I was so... More

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Berkswell, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Approaching the entrance to the hotel it looks lovely.. We que up at the main reception desk after a long and tiring flight and transfer and we were not welcomed at all during the check in process all she asked for 100 dollars as a deposit, then gave us our key and that was that... Where was the * welcome... More

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Lichfield, United Kingdom
13 reviews 13 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Please do not take any notice of the negative reviews on this site. I have just returned from this hotel which I was dreading after reading reviews. This is not a pristine luxury hotel but what it is a adequate affordable hotel in a very good location. Yes the bathrooms need refurbishing but if they were your would not be... More

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Dublin, Ireland
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is extremely dated and even checking in was a complete nightmare took at least 30 minutes in a Disney style queue! However the location is excellent right at Penn station and handy for going anywhere in the city. Rooms are right out of the 1970s so I would advise to spend as much time as possible out of... More

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London, United Kingdom
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have read a lot of very negative reviews on trip advisor as well as other sites, so I was reluctant about staying at Hotel Penn. However, I was pleasantly surprised. On my first night they did not have a single room so I was given a suite, it was a huge room, but pretty run down and because it... More

Was this review helpful? Yes 1
Camborne, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

It was a holiday that was at the top of my Bucket List.The Hotel was a little dated,and in much need of an update,how ever the bed was comfortable.The bathroom very modern and clean, Piping hot water,lots off fresh towels,staff very attentive.a long wait to register on arrival.😞 Would I Go again maybe.New York is every thing that is said... More

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Munich, Germany
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW

This was the dirtiest, darkest and most filthy hotel I have ever been to. The long dark halls reminded my wife and me of "The Shining". Dust from years was on the power cord of the hair dryer (!) and no part of the room or bathroom (neither walls or furniture nor electric installations) should be in such bad condition.... More

Was this review helpful? Yes 2
NYHPTeam, Director of Sales at Hotel Pennsylvania New York, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry to hear about this. Please be advised that management will be discussing your review with the appropriate team members and taking action. We’re always looking for ways to improve and reviews like yours are very important to us. Thank you again. HP More

Mar del Plata, Argentina
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The hotel is old and in need of maintennance. The staff is not very kind -they don't speak Spanish unless you ask them, even though most of the staff is latino. The lobby is full of people all the time, speaking all kind of languages like in a Babel Tower. If you want a hotel well situated to rest after... More

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3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Excelent location, but only the location, the carpet is horribly stained, there are no remodelated floors, is a busy and noissy place, old decor, low budget for Nyc. The elevators are old, like a terror movie... the cleaning, never done well, my bathroom was horrible and dirty all the time, the curtin broken... but is in front of the madison... More

Was this review helpful? Yes 1
Cape Town, Western Cape, South Africa
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Even when a place is not as beautiful, sometimes the warmth of staff is comforting. This hotel had both terrible staff and pathetic rooms. The photos on ye website are very different from what you find. The rooms are old and not welcoming at all, the bathrooms are rusty. The hotel costs quite a few hundreds and one would expect... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Penn Station(100)
  • Great location(71)
  • Madison square(17)
  • Very old(11)
  • Only good(9)
  • King size bed(9)
  • Friendly and helpful(7)
  • Empire state building(7)
  • Few blocks(4)

Additional Information about Hotel Pennsylvania New York

Address: 401 Seventh Avenue at 33rd Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Pennsylvania New York 2.5*
Number of rooms: 1705
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Also Known As:
Pennsylvania New York
Pennsylvania Hotel Nyc
Hotel Pennsylvania Nyc
Hotel Pennsylvania New York City
Hotel New Pennsylvania York

2,560 photos of this hotel

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Hotel & grounds (351)
Bathroom (305)
Room/suite (642)
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Videos (3)
Dining (4)
Business center/function rooms (2)
Family/play areas (1)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (19)
Business Center (27)
Penn 5000 Club Room (42)
Restaurants and Bars (6)
Superior Room One Full Bed (53)
The Hotel (75)

Management photos: Courtesy of the property manager

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Room/suite (12)
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Dining (2)
Other (18)
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