We stayed here over Xmas 2012. Having looked at several cheaper hotels due to the expense at that time of year it seemed to fit the bill. The pictures on the website looked great, however the room we got given looked nothing like it. Upon arriving at our room we couldn't believe how big it was and how dated and... More

I was in a renovated room, looked great but when I saw a large brown furry rat scurry under the bed I relocated to an old antiquated room. Overall bad experience. The conference areas are nice and roomy. That was the best part of my stay, the conference I was attending.

Location is great for Penn Station/Madison Square Garden. We were catching an early morning Amtrak train from Penn Station and wanted minimal walking. The price was low compared to other properties in proximity. The only other positive is that the woman at the front desk was nice. Those were the reasons for the Poor vs Terrible rating. To begin, the... More

the pensylvannia hotel is in the best location in manhattan. penn station is across the street. The empire state is 5 minutes walk. Times square is 10 minutes walk. The hotel is good, the rooms are clean and the staff is nice. We had no problems at all and we had a good vacation.

That's about it. This hotel is from another age, and it shows. Rooms are small and need to be redone from scratch. Carpet, curtain, bathtub, TV, feels like a abandoned place. But the location is great, right in front of Penn Station, walking distance from Time Square and lots of other attractions. In a few words, price is reasonable, you... More

Stayed here for 2 nights the check in staff are rude. The room was filled with old furniture the tv was out dated..theres a $11 fee for wifi a day. bed was not comfy at all. The only good thing about the hotel is its location

An old hotel with large rooms. The room was clean but definitely in need of renovation. Empire State Building is within walking distance. Easy access to public transport as it is just opposite to the Penn station and near the Port Authority Bus Terminal. There is no free WiFi which is a little surprising as most of the hotels provide... More

staff has major attitude....horrible service.....do not stay here....it was the worst experience I have ever had staying in ny...the pictures lie.....horrible horrible horrible.....pls pls do not waste your time or good $$ in this ghetto place....the rooms have ripped furniture...and are absolutely dirty...the staff are so ignorant....customer service is not a priority

Chosen for the excellent location unfortunately that's where the good news starts and ends. Don't be fooled by the glossy reception area. The first clue that all is not well is the 40 minute queue just to check in. As you ride the lift (elevator) to the 15 floor you can read the handy card given to you at reception... More