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Hotel Pennsylvania New York

2.5 of 5 401 Seventh Avenue at 33rd Street, New York City, NY 10001
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Hotel Pennsylvania New York
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Hotel Pennsylvania New York
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7,965 reviews from our community

Traveler rating
    331
    1,407
    2,576
    1,344
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1,511
2,176
546
635
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Baltimore, Ohio
1 review
1 of 5 stars Reviewed yesterday NEW

If you want to stay some where that's dirty and looks nothing like the pictures...then you shuold stay here. It smelled like smoke and I was very uncomfortable. The staff could care less about your concerns and they also totally ignored the fact that our door was hard to open and close. We hated the room so much we stayed... More

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West Palm Beach, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

This hotel is in desperate need of a renovation. Our room was musty smelling. We couldn't even control the a/c because one knob was broken, and you couldn't read the label around the other one. Bedding was old and stiff. Shower walls actually had mold on them. Big box tv. Didn't want to walk around barefoot in the room. Couldn't... More

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Dublin, Ireland
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed yesterday NEW

If you want anything other than a great location then this is not the place for you. rooms need modernisation (and that includes wiring etc) but they are kept clean. Complimentary breakfast was basic but hey it was free. Just about everything is within walking distance. The room staff were nice but the lobby staff need a course in smiling.

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Cianorte, PR
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is a very good option if you don't care about staying on your room, because mine was tiny, the bed was strange and the bathroom was really small, but that was on average. Its location is nice, it's in front of the Madison Square Garden, a few blocks to the Times Square and the Empire State Buiding. There's... More

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Kobe, Japan
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for 4 days with my wife. I came to New York City via New Jersey Transit Train from New ark Airport. This hotel is near Pensilvania Station. The location is very good. The facility of the room seemed very old. The water pipe was clogged. However, the bedroom was cleaned well. I could sleep very well.

Was this review helpful? Yes 1
NYHPTeam, Manager at Hotel Pennsylvania New York, responded to this review

Dear Yachitan, Thank you for taking the time to share your feedback with us. We take customer satisfaction seriously and are always looking for ways to improve. We appreciate your business are happy that you enjoyed our great location. We look forward to seeing you on a future visit to New York! More

Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

The hotel really needs a renovation! But the location of the hotel is excellent, really comfortable beds and the cleaning was OK. If you are looking for a quite cheap hotel, centrally located and you don't plan to spend a lot of time in the hotel room, this hotel might be right for you. It's shabby but at least our... More

Was this review helpful? Yes 1
Ewa Beach, Hawaii
Contributor
17 reviews 17 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Well, it's definitely dated. Things worked OK, but maintenance is lackluster and shoddy. Some upgrades have been done, but not many. Location and price are a big draw, but it's just not polished. The bed was comfortable and clean. The TV worked.

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NYHPTeam, Director of Sales at Hotel Pennsylvania New York, responded to this review

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We take customer satisfaction seriously and are always looking for ways to improve. We appreciate your business and hope you come visit us again. We look forward to seeing you in the future! HP More

Santo Domingo Province, Dominican Republic
1 review
1 of 5 stars Reviewed 2 days ago NEW

i was hosted at the hotel this week and I was stolen a coat from my room the staff was rude to me when I went to complain, the only thing I asked was talking with general manager since nobody gave me a solution to my problem and he never appeared lost half of my vacation waiting for the manager... More

Was this review helpful? Yes 3
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Read reviews after booking after was absolutely terrified of what to expect, even though friends had been before and recommended it. Was pleasantly surprised. We stayed on the 14th floor, 13-20th October. Yes, its basic, but we only showered and slept there. No tea making facilities but there are fantastic cafes all around for a great coffee, or a starbucks... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

The experience of hospitality with Hotel Pennsylvania can be described as "dismal" at the best. There are several other postings of similar nature but management seems to either ignore or feel too arrogant to listen to the suggestions posted by the fellow travelers. There are several reasons which follows a) One has to wait for more than 30 minutes and... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Penn Station(98)
  • Great location(66)
  • Madison square(17)
  • Very old(10)
  • King size bed(9)
  • Only good(8)
  • Friendly and helpful(7)
  • Empire state building(7)
  • Few blocks(4)
  • CUSTOMER SERVICE(3)

Additional Information about Hotel Pennsylvania New York

Address: 401 Seventh Avenue at 33rd Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Pennsylvania New York 2.5*
Number of rooms: 1705
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Also Known As:
Pennsylvania New York
Pennsylvania Hotel Nyc
Hotel Pennsylvania Nyc
Hotel Pennsylvania New York City
Hotel New Pennsylvania York

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