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Hotel Pennsylvania New York

2.5 of 5 401 Seventh Avenue at 33rd Street, New York City, NY 10001
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Hotel Pennsylvania New York
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Hotel Pennsylvania New York
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8,207 reviews from our community

Traveler rating
    342
    1,451
    2,670
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1,574
2,249
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652
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Leicester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed here last December for four nights with my partner. It was my first time in New York and although the hotel is old our stay there was fantastic. I loved the feel of the hotel and the staff were more than willing to help us. The hotel is situated near to most places and within easy walking distance... More

Was this review helpful? Yes 1
Helsinki, Finland
Top Contributor
63 reviews 63 reviews
52 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed yesterday NEW

There are so many reviews on this property that it should be clear what you're getting when you stay at the Hotel Pennsylvania: a modest stay in a fairly run-down place with an unbeatable location. This is exactly what we got. We too were apprehensive when booking based on the many negative reviews but since we got an unbeatable price... More

Was this review helpful? Yes 2
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We choose this hotel because of its great location regardless of the reviews. The rooms need total overhaul. Mattresses were old and too soft. Bathroom in a bad shape esp the toilet. After an exhausted day out coming back was not uplifting at all. But surely the sheets were clean & crisp. Wish they would spend their $s on refurbishing... More

Was this review helpful? Yes 1
Hounslow, England
1 review
1 of 5 stars Reviewed 2 days ago NEW

We made a reservation at this hotel and promptly cancelled it (free £0 cancellation charge was agreed at booking stage). We cancelled after seeing pictures of the cockroach in the bedroom and reading reviews of rude staff etc. They proceeded to charge £654 to my card yesterday for no reason. Their customer services are also not contactable! Now fighting to... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for 2 nights with my daughter. Our first time to New York, for her birthday. We stayed in room 903A good size room two double beds. Bathroom was dated, its an old hotel. The bath was a little disappointing if one wished to bathe in it, the enamel was peeling away in parts and could be picked off.... More

Was this review helpful? Yes 1
NYHPTeam, General Manager at Hotel Pennsylvania New York, responded to this review

Dear Fiona, Thank you for taking the time to share your feedback with us. We take customer satisfaction seriously and are always looking for ways to improve. We appreciate your business and hope you and your daughter come visit us again. We look forward to seeing you in the future! HP More

Shipley, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Considering we booked a 'superior' room, and were given a free upgrade, the room we found ourselves in was disappointing, to say the least. Although it was very clean and the king-size bed was comfortable, the windows couldn't be closed tightly enough to exclude the cold. Also, the heater was like something out of the Ark; it was noisy and... More

Was this review helpful? Yes 1
NYHPTeam, General Manager at Hotel Pennsylvania New York, responded to this review

Dear Phil, Thank you for taking the time to send your review of your stay at the Hotel Pennsylvania! We are very pleased that you enjoyed your stay. We have notified our engineering department of your issue with the heater and are working on resolving it. Again, we really appreciate your feedback and hope you come visit the Hotel Pennsylvania... More

England
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

From the second I walked in this hotel was unwelcoming. I wasn't expecting 5 stars, or even 4, but the service and attitude of the staff was beyond belief. The rooms and hotel facilities weren't much either. I would not recommend staying in this hotel whilst in NYC, pay a little more and stay elsewhere. If you want this hotel... More

Was this review helpful? Yes 1
Mililani, Hawaii
Top Contributor
87 reviews 87 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Yes, this hotel has seen better days, but our room made up for any negatives. Room 235 was designed to be handicap accessible so it was huge.The carpet was worn (but I always wear slippers in hotel rooms to keep my feet from touching the floor anyway). Except for two side chairs, the furniture in the room was new. The... More

Was this review helpful? Yes 1
Annapolis, Maryland
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In short, I checked into Room 1536 on the 9th of Nov and stayed 3 days. Front Desk check-in and check-out was smooth. The room and bathroom were very clean. The bed was very well made with spotless white sheets, a new fleece blanket, 2 fluffy pillows, and it had a firm new mattress. Exactly what I was looking for!... More

Was this review helpful? Yes 1
Galway, Ireland
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My husband and I have just returned from a five night stay at this hotel. The location is just perfect, walking distance to everything. However the staff there are the rudest most unfriendly, indifferent we have ever met. The rooms are very basic, but that didn't bother us too much, but how a hotel can be so unwelcoming to it's... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Penn Station(92)
  • Great location(62)
  • Madison square(17)
  • Only good(7)
  • Empire state building(7)
  • Very old(7)
  • Friendly and helpful(7)
  • King size bed(5)
  • Few blocks(4)
  • CUSTOMER SERVICE(3)

Additional Information about Hotel Pennsylvania New York

Address: 401 Seventh Avenue at 33rd Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Pennsylvania New York 2.5*
Number of rooms: 1705
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Also Known As:
Pennsylvania New York
Pennsylvania Hotel Nyc
Hotel Pennsylvania Nyc
Hotel Pennsylvania New York City
Hotel New Pennsylvania York

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