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Hotel Pennsylvania New York

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401 Seventh Avenue at 33rd Street, New York City, NY 10001
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Hotel Pennsylvania New York
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Hotel Pennsylvania New York
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9,012 reviews from our community

Traveler rating
    376
    1,615
    2,967
    1,538
    2,516
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1,740
2,486
610
703
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (893)
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Athens, Greece
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The best staff at this hotel are the maids. They are very friendly and very professional. The management staff and all service staff are all very poor. This hotel is very busy all the time and the service team all act like they're annoyed you're there. The location is outstanding and with some facility investment the hotel has huge potential.... More 

Was this review helpful? Yes 1
Kochi (Cochin), India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked here after reading about so much negative remarks that I was ready for the worst. But fortunately I was surprised by the hotel and got every buck worth for my 15 days stay here! The line at check in was long when I reached there but check out was painless as I did an express check out. I... More 

Was this review helpful? Yes 2
france
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Prices in New York seem to be getting out of hand so could not refuse the rate we were offered for a ten night stay. The staff are generally great and helpful. The rooms are as everyone knows tired and really need a facelift. Some are better than others. The bathrooms really let the hotel down. The chrome is all... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel from 20th-25th march 2015 hotel and I must say you pay for the location only! Great location opposite madison square garden and short walking distance from times square and ESB. The hotel is very dated and the rooms are old fashioned. We asked for a double bed but they gave us 2 singles. We did... More 

Was this review helpful? Yes 4
Ahmedabad, India
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed in Hotel Pennsylvania for just one night.. Stayed in Room No. 809.Arrived the hotel around 20:00 in the evening but even though so late had to wait for check in as though they have so many counters but only 02 operative so made the procedure really slow.. The room was big enough, clean but the bathroom's lock was broken... More 

Was this review helpful? Yes 2
Newport, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I feel this hotel is in desperate need of being renovated as very old and tired looking. Hotel room door was like something that should be in a prison and the furniture was very dated. Booking in was a challenge too very slow .Location was perfect to get around by foot, bus or taxi to all the main sight seeing... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After reading all the negative reviews about this hotel i was not holding out much hope on arrival. Yes the floors needs re-carpeting, the paint maybe be falling off the walls and the sockets hanging out BUT the beds were clean, bathroom was spotless and there was room service EVERY day... i did not have any bad experiences at check... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Sent my 2 sons as a birthday treat to NY from england to this hotel, we requested twin room they had to share a double bed i asked them to put a cake in room.. Nothing,!! The staff were rude and impolite, i dont recommend this hotel to any one, they enjoyed the sight seeing but the hotel was crap... More 

Was this review helpful? Yes 2
Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

If you are looking purely for location & you want somewhere cheap & cheerful, this is the place. Right opposite Madison Sq garden & Penn Station, which you can get wherever you need to be whilst staying in New York. If you are looking for hotel quality, I would say give it a miss. The rooms are small (like all... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

thankfully we had recieved a discount for the hotel as we were with a group. The rooms are outdated and not adequately cleaned by the staff. The lobby is grand and beautiful and then when you see the rooms there is a late disconnect between the quality in the rooms and the remainder of the hotel. Its in a great... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Penn Station(73)
  • Great location(48)
  • Madison square(14)
  • Empire state building(7)
  • Friendly and helpful(6)
  • Very old(5)
  • Few blocks(3)
  • Only good(3)
  • Front desk staff(3)
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Penn 5000 Club Room (42)
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Superior Room One Full Bed (53)
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The Hotel (75)

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