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Riff Chelsea

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300 W 30th St at 8th Ave, New York City, NY 10001 (Formerly Chelsea Star Hotel)
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Riff Chelsea
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36 Reviews from our TripAdvisor Community

Traveler rating
    3
    12
    7
    7
    7
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7
7
7
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kelowna, Canada
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed today NEW

My friend and I stayed here with our daughters. We had a great time. it was so easy to get to and from Newark airport as it is right close to Penn Starion. We had the room with two double beds and a couch that folds out if needed. We had a fridge and a private bathroom. We were told... More 

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A TripAdvisor Member
2 of 5 stars Reviewed yesterday NEW

Great location Nice but tight lobby Nice outdoor patio/lounge space Friendly staff Rooms: We stayed in a private bedroom/bathroom combo Bed was fine-comfortable Air conditioner barely worked to start then stopped working all together (and it was HUMID) Be careful of doors... They dont shut very well so youre having to repeatedly slam them to make sure your room is... More 

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Travelers are raving about these New York City hotels

Leeds, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was skeptical after reading reviews, but our room (with private bathroom) was very clean, and the bed was very comfortable. Great access to Penn Station and within easy walking distance to Times Square, Rockefeller, Central Station. Very helpful staff.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Pro: Marcus, Maurice and Edwin are all great staff members. They were all so accommodating. Upon entering I noticed my suite was bigger than expected. It looked and smelled clean. The room was nice and cool which was a blessing on such a warm day. I reserved the suite for an extended stay and the staff set it up like... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

location is great. amazing facilities considering the price. overall really good value for money bedroom is not bigger than a train cabin and we had rats visiting the bedroom at night. They are aware of this since there were Rat Traps under the bed. most rooms are next to 8th avenue which is noisy. I'd suggest get rid of the... More 

Was this review helpful? Yes
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Hello Nicolas999, Thank you for your review. Based on your review it looks like you booked our Private Room with a Shared Bathroom, we do have rooms that are bigger than one that you described. A simple request at the front desk, can make magic. We do hope that you choose to stay with us again and thank you for... More 

Orlando, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Positives: -Bedroom with private bathroom -Location is minutes away from Penn Stations (A,C,E lines) Cons: -Dirty Dirt Dirty-- while we were there, the bed was never made, the sheets were never cleaned, and we only received fresh towels once during our four night stay. There were stains on the sheets, walls, and carpet, and hair in the sink and shower.... More 

Was this review helpful? Yes 2
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Hello Jessica K, It seems you encountered many issues during your stay, and we sincerely apologize. We hope that you do choose to stay with us again. Thank you for your review. More 

London
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in the Riff Chelsea for 3 nights while exploring New York City. The location is excellent, close to Penn station, Chelsea high line, and even the South edge of Central Park is walkable (30min). The biggest problem with the hotel was the cleanliness. When we arrived one of the beds had stained sheets and a pube (eew) on... More 

Was this review helpful? Yes 1
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Dear Sdj84, Thank you for your review. We are sorry that you were not please with your stay. We pride ourselves on having a clean, safe and fun environment. It seems that during your stay that the ball was dropped. We hope that you do choose to stay with us again, to turn your experience around. More 

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 21, 2015

Cold room no heat and not even a mirror so I could do my hair and makeup Better yet was the part that I had to sign the computer screen while the 4 pm staff member creeped up on me with uncomfortable questions. No thanks

Was this review helpful? Yes 3
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Hello sofiamimouni, Thank you for your review. I would like to apologize for the issues you faced during your stay. We are working on adding mirrors and essential items to each room, to give a better presentation and make the rooms more functional. Your feedback along with many others,has pushed us to work harder in bettering our rooms, and guest... More 

Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 16, 2015

The location is great, 2min walk from Madison Square Garden and Penn Station which offers transportation to almost every place/borough in NY. The reception has a strange/bad smell, I don`t know why, but it`s not good. Next to the reception, they have an outside area With seating. It`s cosy and chill, but very few are using it. I believe it`s... More 

Was this review helpful? Yes 2
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Hello Dzeckson, Thank you for your review. We are very sorry that we did not meet the expectations of your stay. From your review, it seems that you booked our Private Room w/ Shared Bathroom accommodation and you were not please with the size. We do have larger rooms in that accommodation that you can request (based upon availability). Again,... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 14, 2015 via mobile

Terrible experience. First the toilet stopped working because the moving parts inside the tank had rusted out. Next we get a visit from a giant roach who hides in the overflow drain in the sink. Then we get a large puddle on the bathroom floor from a leaking pipe that someone thought they could repair using electrical tape. Finally before... More 

Was this review helpful? Yes 2
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Dear Sdj84, Thank you for your review. We are sorry that you were not please with your stay. We pride ourselves on having a clean, safe and fun environment. It seems that during your stay that the ball was dropped. We hope that you do choose to stay with us again, to turn your experience around. More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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