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Riff Chelsea

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300 W 30th St at 8th Ave, New York City, NY 10001 (Formerly Chelsea Star Hotel)
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Riff Chelsea
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Riff Chelsea
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26 reviews from our community

Traveler rating
    2
    8
    5
    5
    6
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5
3
6
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Cold room no heat and not even a mirror so I could do my hair and makeup Better yet was the part that I had to sign the computer screen while the 4 pm staff member creeped up on me with uncomfortable questions. No thanks

Was this review helpful? Yes 1
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Hello sofiamimouni, Thank you for your review. I would like to apologize for the issues you faced during your stay. We are working on adding mirrors and essential items to each room, to give a better presentation and make the rooms more functional. Your feedback along with many others,has pushed us to work harder in bettering our rooms, and guest... More 

Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location is great, 2min walk from Madison Square Garden and Penn Station which offers transportation to almost every place/borough in NY. The reception has a strange/bad smell, I don`t know why, but it`s not good. Next to the reception, they have an outside area With seating. It`s cosy and chill, but very few are using it. I believe it`s... More 

Was this review helpful? Yes 1
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Hello Dzeckson, Thank you for your review. We are very sorry that we did not meet the expectations of your stay. From your review, it seems that you booked our Private Room w/ Shared Bathroom accommodation and you were not please with the size. We do have larger rooms in that accommodation that you can request (based upon availability). Again,... More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Terrible experience. First the toilet stopped working because the moving parts inside the tank had rusted out. Next we get a visit from a giant roach who hides in the overflow drain in the sink. Then we get a large puddle on the bathroom floor from a leaking pipe that someone thought they could repair using electrical tape. Finally before... More 

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San Jose, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When you first enter the Riff, you walk up a flight of stairs to the reception area. It's a small living-room feel with a couch and some tables. The receptionist was welcoming, checked me in, and directed us to our rooms. The halls were a bit narrow and there is no elevator, so just be aware of the luggage you... More 

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Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Hello Bumble B, We thank you so much for your detailed review. We have taken all of this feedback into consideration and are working diligently to correct these pitfalls. We are glad that overall that your stay was pleasant and we hope that you do choose us again. More 

Groningen, The Netherlands
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 13, 2015

We stayed here 4 nights in a one bedroom suite. We were with 3 adults. The room was big with a separate bedroom. Also a small kitchen. + Big room Good beds Good location - Room was very hot. Can't turn it off yourself Stains in pillow covers. Even when we took them off they didnt replaced it. They only... More 

Was this review helpful? Yes 3
Stephen W, Manager at Riff Chelsea, responded to this review

Dear Kimstel, We thank you for your review and we are most happy that you were pleased with your room. We see that you were not pleased with some of the housekeeping and we do apologize for that. We do not offer standard turn down service as we are a budget hotel, but at your request we are more than... More 

County Kildare, Ireland
Contributor
20 reviews 20 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 3, 2015

Super location, just two blocks from the Highline, which is a must-see in New York. Hotel is well served by nearby Penn Station subway.Variety of room-types to suit every pocket. Upgraded to an ensuite room without any difficulty, and the shared bathrooms that I saw, looked perfectly clean and fine. Enjoyed a very modern-decor room, both spacious & clean. Salute... More 

Was this review helpful? Yes 2
Stephen W, Manager at Riff Chelsea, responded to this review

Hello AnneWV1961, Thank you for your rad review!! It's great that we were able to meet your expectations. I will definitely spread the kind words you left for Maurice to him. We hope to see you again. More 

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 2, 2015

The location is great for Penn Station travelers, but I found this hotel really crummy. I was in one of the apartments next door, which doesn't have a doorman or reception - you just swipe your room key from the street. The main hallway steps were dirty and had some cigarette butts on them, and when I got to my... More 

Was this review helpful? Yes 1
Stephen W, Manager at Riff Chelsea, responded to this review

Hello IndiaLiuLiu, Thank you for your feedback. We are sorry that your stay was not up to your standards. We strive to provide the best atmosphere possible for each guest. We have taken each suggestion to heart and will work on the necessary changes, to make any future stays better for each guest. We do hope that you give us... More 

Halifax, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 18, 2015

The pictures online looked good and the hotel staff were reasonably friendly, but I just couldn't get over the nasty shared bathrooms. I've stayed in other places with shared bathrooms, so this is not new to me. However, the Riff seemed not to have any cleaning staff, ever! The bathrooms were so gross that I didn't dare take a shower.... More 

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes 2
Stephen W, Manager at Riff Chelsea, responded to this review

Dear Alexandra M, we are terribly sorry that your stay was not up to your standards. We hope that you will give us a second chance to turn your previous stay around. We are working hard to ensure details such as discussed are not looked over. We do appreciate the feedback and hope that you do give us a second... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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