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Riff Chelsea

Hotel website
300 W 30th St at 8th Ave, New York City, NY 10001 (Formerly Chelsea Star Hotel)
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Riff Chelsea
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62 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Long Island, NY
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed today NEW

Our room wasn't ready at 5:45pm when we attempted to check in and the staff was full of stories why, rather than just being honest (probably the previous people failed to leave in time.) There is no elevator so prepare to carry your bags up a couple of flights of stairs. The key access to the outside door wasn't working... More 

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New York City, New York
1 review
2 of 5 stars Reviewed 4 days ago NEW

Location is good, and the service ok. The rooms are facing the streets, and very loud. Also in between the rooms. For the shared bathroom-rooms, there are way too many people pr. bathroom. They are not even clean.

Review collected in partnership with BudgetPlaces

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Portsmouth, New Hampshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stayed in a shared-bath room.. The facility - especially the common areas - was filthy and un-mangaed. Staff admitted that no one was cleaning. Bathrooms lacked soap and paper towels for two days during my stay. Facility is completely ADA inaccessible. Room was so small you could not even set a carry on bag on floor next to bed. Just... More 

Was this review helpful? Yes 1
Alcala De Henares, Spain
Level Contributor
1 review
3 of 5 stars Reviewed 6 days ago NEW

The experience with the hotel would have been different if we hadn't changed rooms for our final night of our stay. For the first 3 nights we stayed at a suite with two rooms and two bathrooms, and although the bathrooms could do with an upgrade, we were comfy and it was great value for the rather affordable rates (for... More 

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Kingston upon Thames, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This friendly, cool hotel is great value! Our room was ground floor, tucked away and very quiet. Huge comfy bed, clean and lovely bathroom, nice toiletries!! Was less than 10 min walk from Penn Station, very near Highline and easy to walk down to Chelsea/Greenwich village. Happily paid $5 to keep bags there prior to our late night flight from... More 

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Malvern
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

What a charming little apartment we had here! It was very clean indeed which is most important! The beds were very comfy and the space ideal. Although not our chosen room on arrival the hotel staff did their best and got us a room close to what we booked and gave us discount. This was very appreciated! Everything was great... More 

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Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Thank you so much for your understanding in regards to your room type. We truly do our best to accommodate all of our guests, as best as possible, and it seems that my staff has met your expectations. That makes us happy so, thank you so much. More 

Sydney, Australia
Level Contributor
82 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Riff Hotel Chelsea is one step up from a hostel and shoots for a European-like hostel atmosphere. The decor is quirky and fashionable, the rooms are newly furnished, the bedding is high-quality, and the internet works. Overall, it's a solidly good experience for the price ... it is probably impossible to find any other hotel this good for the... More 

Was this review helpful? Yes 1
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Thank you for your wonderful review. We love the rawness and overall helpful feedback. We do hope that you choose to stay with us again. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It is such a shame this hotel is so filthy as it has the potential to be great. Our room was huge, the beds so comfortable and the styling was great. The location is amazing. We arrived late at night and were shown to a room with two large beds, sofa, kitchen and bathroom in the building next door to... More 

Was this review helpful? Yes 2
Stephen W, Front Office Manager at Riff Chelsea, responded to this review

We are very sorry that we not meet your expectations in regards to your stay. I would like to discuss the details of your stay. Please e-mail me at Bronson@riffhotels.com More 

Guildford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It was filthy and when we asked for the room to be cleaned were advised that they only cleaned between guests and what did we expect for $200 ? We explisned it didn't appear to have been cleaned before we checked in but they still failed to clean. There was an exposed light above the bath and rat traps in... More 

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Stephen W, Front Office Manager at Riff Chelsea, responded to this review

We are sorry that we did not meet your standards in regards to your stay. I will assure you that the hotel takes pride in cleanliness. We hope that you allow us a second chance to turn things around. Thank you again for your review. More 

Mississauga, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

Last year 3 of us went to New York, looking to share accommodations. Located the Riff and had an awesome experience. We shared an apartment (huge 3-bed room, fridge, stove, the works), conveniently located, very "New York" and John at the desk was a phenomenal help and information source. Felt very local with our comings and goings and I hope... More 

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Stephen W, Front Office Manager at Riff Chelsea, responded to this review

Thank you so much for your review. We are pleased that you enjoyed the amenities in your room as well as the location. We hope that you choose to stay with us again. More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
Explore this neighborhood
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