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Riff Chelsea

2.0 of 5 300 W 30th St at 8th Ave, New York City, NY 10001 (Formerly Chelsea Star Hotel)
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Riff Chelsea
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Riff Chelsea
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13 reviews from our community

Traveler rating
    2
    5
    1
    2
    3
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2
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1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

The location is great for Penn Station travelers, but I found this hotel really crummy. I was in one of the apartments next door, which doesn't have a doorman or reception - you just swipe your room key from the street. The main hallway steps were dirty and had some cigarette butts on them, and when I got to my... More 

Was this review helpful? Yes
Halifax, Canada
1 review
2 of 5 stars Reviewed 1 week ago

The pictures online looked good and the hotel staff were reasonably friendly, but I just couldn't get over the nasty shared bathrooms. I've stayed in other places with shared bathrooms, so this is not new to me. However, the Riff seemed not to have any cleaning staff, ever! The bathrooms were so gross that I didn't dare take a shower.... More 

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes 1
Stephen W, Manager at Riff Chelsea, responded to this review

Dear Alexandra M, we are terribly sorry that your stay was not up to your standards. We hope that you will give us a second chance to turn your previous stay around. We are working hard to ensure details such as discussed are not looked over. We do appreciate the feedback and hope that you do give us a second... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

So this was the second hotel we stayed in, in NYC for the week and was the cheapest and best value for money! We arrived and big party of guests were busy checking in they skipped us infront to check us in. Our room was literally just a double bed, barely any room for suitcases at the foot of the... More 

Was this review helpful? Yes
Stephen W, Manager at Riff Chelsea, responded to this review

Dear Hugha8 thank you for your wonderful response. We are glad that we were able to offer value and service during your stay. We hope that you do stay with us again! More 

Zurich, Switzerland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here when it was still called Chelsea Star Hotel, seemed to have changed since then. Great location, reasonable price back then (went quite up since then though). Room was tiny and simply, but clean and did the trick. A bit noisy in the night, but what can you expect?

Was this review helpful? Yes 1
Stephen W, Manager at Riff Chelsea, responded to this review

Thank you Mgerber3 for your awesome review. As you stated we were once the Chelsea Star and now we are branded as the R!ff. We hope that you stay with us again! More 

Jakarta
Top Contributor
91 reviews 91 reviews
42 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 21, 2015

Due to our flight, we requires to spent a night in New York. And then after few days searching, we found this nice and affordable hotel in NYC. Well the lucky things are we can enjoy a hints of NYC in -7 Celsius degree. The hotel location is close from Times Square and few steps away from Pennsylvania Station and... More 

Was this review helpful? Yes 3
Stephen W, Manager at Riff Chelsea, responded to this review

Hello UpeJakarta, Thank you for your wonderful review about our hotel. We are please that you were satisfied with your room and the location of our hotel. We hope that you choose us again in the future! More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 21, 2015

My boyfriend and i have a one nights stay reservation for Saturday January 17, 2015. On the Thursday before he had a death in the family. I read the cancellation policy but called the hotel to see if there was anything that could be done. They explained to me that they needed to go by policy and were unable to... More 

Was this review helpful? Yes 2
Stephen W, Manager at Riff Chelsea, responded to this review

Hello Lynn, On behalf of the hotel I would like to apologize for the experience that you dealt with regarding the cancellation. I was able to locate your reservation and have since refunded the money back to your account. Please allow me to rebook you for February and please utilize my info if you have any further questions. You can... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2015

The hotel was great the room was great and staff was very welcoming and helpful!. Shower needs to be changed & some more channels on TV. Will probably stay there next time. P.s We stayed at a room with shower and a bathroom.

Was this review helpful? Yes 4
Stephen W, Manager at Riff Chelsea, responded to this review

Hello Chen Z, Thank you for your awesome review about our hotel. We can't wait to welcome you again. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 9, 2015

The hotel staff were all friendly and very helpful. The hotel is in a very handy location near Penn subway station and Madison Square Gardens. It's an easy walk to Times Square and the Empire State Building a little further over. The shared bathrooms are nicely appointed and usually clean, though one was out of order the length of our... More 

Was this review helpful? Yes 2
Stephen W, Manager at Riff Chelsea, responded to this review

Hello Nosilalouise, Thank you so much for your awesome review. I believe a lot of other travelers looking to book here, will find your review very insightful. We are looking foward to have you stay with us again! More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 3, 2015

I loved the decor in the hotel. I stayed in a room with two double beds. I did get a good nights rest as the mattresses were comfy. The bathrooms were outdated but there was plenty of hot water so that was fine. The location is great if you want to be in the mix. I'm not sure if there's... More 

Was this review helpful? Yes 6
Stephen W, Manager at Riff Chelsea, responded to this review

Hello Chantel W, Thank you for your wonderful review. We are glad that you were able to enjoy a good nights rest. We hope that you stay with us again in the future. More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 2, 2015

The Riff seemed promising. The staff were only too happy to stow our bags when we arrived on an early bus. Unfortunately this is where my praise stops. Checking in that afternoon my friend and my request that the rate be split between us proved too difficult for the check-in staff and both of our accounts were drained. Returning the... More 

Was this review helpful? Yes 3
Stephen W, Manager at Riff Chelsea, responded to this review

Hello Joshua, We would like to extend our apologies for the issues that you faced during your stay at our hotel. We hope that you would be willing to give us a second chance to turn your experience around. Please feel free to utilize my contact info for any future bookings. I can be reached at bronson.johnson@gmail.com thank you and... More 

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Additional Information about Riff Chelsea

Address: 300 W 30th St at 8th Ave, New York City, NY 10001 (Formerly Chelsea Star Hotel)
Phone Number:
Location: United States > New York > New York City > Chelsea
Price Range (Based on Average Rates): $
Hotel Class:2 star — Riff Chelsea 2*
Number of rooms: 43
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Also Known As:
Hotel Chelsea Star
Chelsea Star New York City

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Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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